Supporter Care and Fundraising Assistant

Salary: £25,000 – £27,000 per annum + Generous holidays, Pension

Contract Type: Permanent

Location: Winsley, Wiltshire

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Join Our Fundraising Team and Make a Difference!

At Dorothy House we work to ensure that everyone in our community with a life-limiting illness has access to the best possible end of life care for free when and where it is needed the most. Without the generous donations from our supporters, our care and services would not be possible, and that's where you come in

"Giving is not just about making a donation, it's about making a difference." - Kathy Calvin

We have a fantastic opportunity for a highly organised, empathetic, and detail-oriented individual to join our passionate Fundraising Team as a Supporter Care and Fundraising Assistant. In this vital role, you will ensure every supporter receives a heartfelt and memorable experience, helping to strengthen long-term engagement and fuel our charitable mission.

SUPPORTER CARE AND FUNDRAISING ASSISTANT | £25,000 - £27,000 per annum

As a Fundraising Assistant, you will be based at our beautiful Winsley Hospice with occasional hybrid working available, you will be at the forefront of our supporter engagement - responding to enquiries, processing donations, maintaining accurate records, and providing timely, personalised 'thank you's' that exceed expectations.

As our Supporter Care and Fundraising Assistant, you will:

Be a friendly and efficient first point of contact for supporters, both by phone and email.
Manage general fundraising inboxes, ensuring accurate triage and excellent customer care.
Process incoming donations from various sources, entering supporter data onto our CRM (Dynamics 365) accurately and in line with GDPR and gift aid procedures.
Ensure donor records are kept up to date with preferences, communications, and interactions.
Reconcile income with the Finance Team and assist with Direct Debit and standing order processes.
Prepare and send timely, personalised thank you letters, particularly for sensitive 'in memory' donations.
Coordinate materials and stock for fundraising activity and volunteer groups.
Support events and help steward supporters throughout their journey with Dorothy House.
Work collaboratively across the Fundraising and Finance teams to enhance supporter satisfaction and maximise income.
Continually improve processes and contribute ideas to enhance supporter care.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is Full Time position working 37.5 hours per week (Monday - Friday), with Hybrid working opportunities available.

We also welcome applications from those who might be looking for part time.

ABOUT YOU

Essential requirements:

Excellent administrative skills with an attention to detail
Confident using Microsoft packages Word, Excel and PowerPoint
Can demonstrate excellent analytical and reporting skills
Excellent written and verbal communication

Desirable requirements:

Can demonstrate knowledge of the fundraising / charity market
Knowledge or experience in marketing and/or fundraising
Experience in Supporter Care

In return you will be supported in post to grow and develop your career! You will be encouraged to offer ideas and innovation to deepen supporter engagement and you will receive a competitive remuneration package, all whilst knowing that you are helping to really make a difference.

ABOUT THE BENEFITS 

Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:

25 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
Excellent training and development from day one, to support and grow you through your career!
Pension with Life Assurance.
Colleague discount across our 30 retail stores.
45p per mile for work travel.
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