CARE NETWORK CAMBRIDGESHIRE

TRUSTEE

RECRUITMENT PACK

Welcome

We are delighted that you are considering applying to be a Trustee of
Care Network Cambridgeshire (CNC). We hope that as you read this
information pack you will be inspired to see how your skills and
experience can help us achieve CNC’s vision ‘for communities and
individuals to be empowered to live happier, healthier and
independent lives.’

Everyone at CNC is proud that for over 36 years, the charity has been
working alongside local people and communities across
Cambridgeshire. We are passionate about making a difference to
people. Click here to read about our history and quotes from our
clients whose voice matters in guiding decisions about the services
we deliver and how this done.

The Trustees provide strategic direction and a sounding board for the
Leadership Team as they steer the organisation.   Our trustee board
numbers between 3 and 10  people at any time,  each bringing a
different set of skills and knowledge to this exciting way to engage
with and support the people of Cambridgeshire.

Staff and volunteers enjoy working with this amazing charity and our
clients cannot believe that our range of services are all free at point
of contact.  If you would like to help us continue to make a difference
please contact our Leadership Team, or I for a chat, you can contact
us on recruitment@care-network.org.uk

Mike Hill
Chair of Trustees

History of CNC
Over 30 years ago a local vicar’s wife realised the need for
practical support to get people back ‘on their feet’  and engaged
with their community after a hospital stay, she organised a team
of volunteers in her village and the news and the idea spread
across the county.  We still provide support for those coming out
of hospital with our ‘Help at Home’ service.
We have expanded our offer over the years but stayed true to the original idea
of helping people to remain independent and engaged with their local
community working with not just paid staff but a dedicated team of volunteers
to ensure that we reach as many people as possible.

Our Mission is to support adults and communities to improve their health and
wellbeing through a person-centred approach. Working alongside them to
make informed choices that improve confidence and connection.

Our Vision is for communities and
individuals to be empowered to live
happier, healthier and independent lives.

Our Values are to be:

•

Innovative, proactive, positive, inspiring

•  Enabling, supportive

•  Collaborative, connecting

•  High quality, reliable

Our Services

Help at Home  provides practical support
enabling clients to get home quicker after a stay
in hospital or to stay at home when they might
otherwise struggle to maintain their
independence.  Staff and volunteers do not
provide personal care but will liaise with other
services and organisations to make sure
everything is in place when clients are
discharged and will stay in touch for a few weeks
to reduce the risk of readmission.

Community Navigators provide clients with
information and guidance, as well as signposting
to other organisations who can help in particular
circumstances.  They help clients access services
and local activities that are useful or enjoyable.
Whatever the question, our staff and volunteers
are trained, resourced and capable of finding the
information clients need to access the
appropriate services.

Wellbeing staff and
volunteers provide a range
of one-to-one support that
enhances wellbeing for those
feeling stressed, worried,
isolated or lonely,  this helps
boost confidence and
independence.   We do this
through offering  one-to-one support for wellbeing over an agreed
number of sessions,  a Check and Chat service, with a friendly
volunteer phoning clients for a regular catch up over a few weeks
and a team of Trusted Friend volunteers who can offer some short-
term support to help clients get back out and about confidently in
their community.

What we ask of our Trustees

Care Network Cambridgeshire (CNC) appreciates the commitment of  Trustees
(or Non Executive Directors) to the organisation.  Our Trustees meet quarterly
with 3 committees (Finance,  Policy & Procedures,  Staff Remuneration)
meeting between these full board meetings.  CNC is a registered Charity and a
limited Company.    We are looking for Trustees  who want to develop their
board level experience and have skills and experience in relevant areas,
particularly:  Finance (developing strategy), Comms & Marketing, Digital & IT
(especially Tech enabled care,  but also organisational),  Volunteers and
Volunteering, Partnership working, NHS / Adult Social Care.

We offer a mix of in person and online meetings,  training for our trustees,
opportunities to meet staff formally and informally,  the chance to make a
difference.

Trustees are asked to work for the good of the charity by:

•  Ensuring that CNC pursues its stated objects (purposes), as defined in its

governing documents

•  Working with CNC’s  Leadership Team to develop and agree a long-term

strategy

•  Understanding how CNC’s activities benefit the public and support the

charity’s purposes

•  Ensuring that CNC complies with its governing documents (its

memorandum and articles of association), charity law, company law and
other relevant legislation

•  Ensuring that CNC uses its assets only to support or carry out its

purposes and that those assets are properly managed and invested to
ensure financial stability

•  Safeguarding the good name and values of CNC

•  Ensuring that CNC is well run and has appropriate policies and

procedures in place

•  Avoiding situations where their duty to the charity

conflicts with personal interests or loyalty to any other
person or body

•  Making provision for the appointment, supervision and

support of the Chief Executive Officer

In addition to the above statutory duties, each Trustees should use their
specific skills, knowledge or experience to help the board reach sound
decisions. This may involve scrutinising board papers, leading discussions,
focusing on key issues, providing advice and guidance on new initiatives, or
other issues in which the trustee has special expertise.

Person specification

•  A commitment to Care Network Cambridgeshire and to understanding

the role of charity trustees

•  A willingness to devote the necessary time and effort to training,

reading papers and attending meetings

•  Strategic vision

•  Good, independent judgement

•  An ability to think creatively

•  A willingness to speak their mind even when their view is different to

that of other trustees

•  An understanding and acceptance of the legal duties, responsibilities and
liabilities of charity Trustees (as set out in the Charity Commission’s
Guidance.  ‘The essential trustee:  what you need to know, what you
need to do’ which can be found here  )

•  An ability to work effectively as a member of a team

•  A commitment to Nolan’s seven principles of public life: selflessness,

integrity, objectivity, accountability, openness, honesty and leadership.

We hope you will consider making an application. If you have questions about the
appointment and would find it helpful to have an informal conversation, please contact our
Leadership Team via  recruitment@care-network.org.uk

To make an application, please let us have:
Please include an up-to-date CV (no more than 3 sides)
A supporting statement (no more than two sides) that sets out why you think this role is the
right move for you and how you meet the knowledge and experience criteria.
These should be emailed to:  recruitment@care-network.org.uk

The Trustees are keen to engage with, and agree interview dates with potential applicants
at the earliest mutually convenient opportunity. Therefore, they have decided rather than
provide a date for interview, this can be arranged at a time that fits around candidates
existing commitments.

CARE NETWORK CAMBRIDGESHIRE
JOB DESCRIPTION AND PERSON SPECIFICATION

JOB DESCRIPTION

Job title:
Hours:
Base Location:
Reports to:

Help at Home Relief Officer
This is a zero hours contract,  we anticipate up to 4 or 5 hours a week.
home
Help at Home Line Manager

Summary of
main job purpose:

Our Help at Home service coordinates voluntary and statutory partners
to make patient discharge from hospital quicker and easier for everyone.
We provide support to clients for up to 6 weeks after discharge or
referral from the community,  ensuring they have the ongoing support
they need to maintain independence and, where relevant,  to avoid re-
admission to hospital
Relief workers support the Help at home service, carrying out initial
assessments of clients and providing direct support to clients in more
complex cases or where a volunteer isn’t immediately available.

Relief workers are a vital part of our team, they  provide support when
they are available without the commitment of fixed working hours.

Role Specific

Principal tasks

1.  Receive, assess and respond to requests promptly, courteously and effectively.

2.  Visit clients in their homes, assess their suitability and need for a Help at Home volunteer,

explain the Help at Home service and gain their written consent.

3.  Update colleagues on client’s situation in order to refer to Care Network’s other services or

to other statutory and voluntary agencies for on-going support.

4.  Provide practical and emotional support to clients whose situation is more complex or where

a volunteer is not immediately available.

5.  Promote the services of Care Network to interested parties.

General

1.  Be aware of and comply with the requirements of Care Network’s policies and procedures
particularly the Data Security and Protection policy, ensuring confidentiality of information
in  respect  of  records  maintained  and  tasks  undertaken.  Work  in  accordance  with  Lone
Working and H&S policies at all times.

2.  Keep  abreast  of  any  local  issues,  developments  or  opportunities  that  could  affect  Care

Network’s services and liaise with colleagues accordingly.

3.  Carry out any other task requested by the line manager that may reasonably be regarded as
within the nature of the duties and responsibilities/grade of the post as defined, subject to
the  proviso  that  normally  any  permanent  changes  will  be  incorporated  into  the  job
description.

Any special conditions

Hours: You can turn down any offer of work if it is not at a time or place that suits you.  Relief staff
receive holiday pay proportionate to the hours they have worked during a year and the 25 days per
year leave that staffed on fixed hours contracts receive.

DBS: A satisfactory enhanced level Disclosure & Barring Service check.

Driving: You will be required to use your own car for work, and to be insured accordingly.  A
mileage allowance (45p per mile) will be paid for essential travel in connection with work from
your main office.

PERSON SPECIFICATION

JOB TITLE:
Qualifications

Community Based Client Support Officer - Cambridge, Hunts, & East Cambs
Essential criteria
1.  Educated to GCSE Level or above or similar demonstration of ability.

Experience

Essential criteria
1.  Relevant work experience with older and/or vulnerable people (paid or

Knowledge &
Skills

Aptitude &
characteristics

voluntary).
Desirable criteria
1.  Background in health or care work
2.  Life experience with older and/or vulnerable people.
3.  Working in an environment dealing with sensitive and confidential

information.
Essential criteria
1.  Proficient in ‘Word’, use of email, database entry and browsing the

internet
Desirable criteria
1.  Knowledge of issues influencing the voluntary sector, e.g. safeguarding,

health & safety, employment, etc.

2.  Good social skills in formal and informal settings, maintaining ethical and

organisational norms.

3.  Experience of working with convalescing, elderly or isolated people
Essential criteria
1.  Ability to work on own initiative, and to organise and prioritise own work.
2.  Co-operative attitude to team working.
3.  Able to communicate with people from different backgrounds.
4.  Friendly approachable manner
Desirable criteria

Other
requirements

Essential criteria
1.  Able to work flexibly when required, sometimes at short notice
2.  Car driver; access to fully taxed and insured vehicle to use for work.
3.  Willing to undergo enhanced level DBS check.

Care Network Cambridgeshire.  Registered charity 1120693.  Company registered in England.

CARE NETWORK CAMBRIDGESHIRE
JOB DESCRIPTION AND PERSON SPECIFICATION

JOB DESCRIPTION

Job title:

Hours:

Location:

Community Development MANAGER

 25 hours per week

Hardwick + Chatteris + Home

Reports to:

Head of Services

Line manager for:

Volunteer Coordinator, Community Development Officer

Role Summary:

 This role is key to the development of our organisation, in accordance with our strategic plan. The role holder is
responsible for developing new and emerging projects based on the needs of specific communities across
Cambridgeshire and surrounding counties. The role includes the development and management of our volunteer
offer, and sourcing secure, sustainable funding for existing and new projects. The role holder will develop
partnerships and collaborate with key stakeholders across the county to ensure the success of our projects for the
benefit of all community members. The team will be an incubator for developing projects.

Examples of projects currently requiring development.

Our community transport service is an infrastructure service to help sustain vital community car schemes through
ongoing training, advice, and networking for car schemes in South Cambridgeshire.

Small projects within the volunteering ambitions will need to be developed and aligned with our five-year strategy to
ensure they contribute to our long-term goals and deliver measurable impact.

Role Specific Principal Tasks:

1.  As community development manager:

o  Build and retain excellent relationships within communities across Cambridgeshire, identifying need,

and matching services

o  Encouraging a VCSE first approach to community work and local initiatives
o  Collaborating with and engaging other VCSE partners to achieve a bigger impact
o  Promote the organisation’s vision across staff and volunteer teams
o  Provide line management to a diverse team, developing individual and group skills and abilities in

line with plans

o  Develop staff and volunteers through 1:1s, annual appraisals, development activities, identifying
their goals and objectives to aid CNC with its ambition to continue to be an employer of choice.

o  Ensure the service staff and volunteers adhere to CNC policies and procedures.
o  Manage any HR issues that may arise
o  Encourage the team to support each other in their roles and across the wider organisation in

delivery of the one client journey, providing a responsive service that works in a person-centred way
to empower clients to achieve their desired goals.

o  Engage with other managers at CNC to ensure effective collaboration, consistency of approach and

to develop and deliver organisational plans.

o  Take responsibility for the services contracts and agreements ensuring we are compliant with our

operational delivery.

1.  Manage and oversee the delivery of various projects, liaising with partners and attending regular meetings
with commissioners and stakeholders to review the service within the scope of the contract or funding.

2.  Recruit and induct new staff to the Services as necessary in line with our strategic objectives.
3.  Undertake service development work, which complements and strengthens existing provision as identified
and agreed with the Head of Services. Identifying opportunities to partner with other organisations to
maximise delivering the best outcomes for clients. Being aware of the needs of the population of
Cambridgeshire through ongoing discussions with parish, district, and county council colleagues, health
colleagues, and other stakeholders

4.  Be flexible, person-centred and always embrace changing approaches to delivery, to ensure that our services
are fully responsive to and accommodating of the needs, wishes and aspirations of the people who use it.
5.  Using data from our CRM database, produce reports required by funders, ensuring that a full response is

given to all monitoring and evaluation requirements in a timely manner.

6.  Lead on performance management of the service, ensuring that deviation from targets, gaps in provision
and any serious incidences are escalated to the Head of Services immediately and risks are mitigated.

7.  Represent Care Network at relevant operational and strategic meetings with system partners within Health,
Social Care and the wider voluntary sector. Be open to opportunities to collaborate and work with others to
achieve the best outcomes for those we are all here to support. Discuss key outcomes of these meetings
with Head of Services to help with service planning

8.  Actively promote Care Network services, with relevant partners and agencies, networking and raising

awareness of all services, among potential clients, volunteers, referrers, and within the wider community.

9.  Contribute case studies, reports and articles for Care Network’s meetings, newsletters, and website and

social media.

10. Analyse and evaluate project successes and areas for further improvement on an ongoing basis, reporting on

overall impact of each project to the leadership team and key stakeholders

11. Work closely with all CNC services to maintain useful local information, such as contact numbers of other

services or agencies to whom clients may wish to be referred on to.

12. Actively work with fundraising team in either applications to trusts and foundations (reviewing drafts as

required, supplying case studies) or supporting community fundraising, ensuring the fundraising team have a
fully-scoped project plan to ensure successful fundraising activities

13. Ensure that all complaints and compliments received are recorded in line with organisational procedures and

HR legislation.

14.  Ensure safeguarding procedures are followed, and to ensure that any concerns, disclosures, or allegations of

abuse are immediately and correctly reported.
15. Maintain high standards of personal accountability.
16. Be aware of and comply with the requirements of Data Protection Legislation and CNC’s Data Security and
Protection Policy, ensuring confidentiality of information in respect of records maintained and tasks
undertaken. Demonstrating commitment to CNC’s values and behaviours.

17. Consider the impact of your actions on other projects, delivering a ‘one team’ approach for the benefit of

our clients.

18. Carry out any other task requested by the line manager that may reasonably be regarded as within the

nature of the duties and responsibilities/grade of the post as defined, subject to the proviso that normally
any permanent changes will be incorporated into the job description or your contract of employment.

Additional Requirements:

•  Ability to work from home, using all remote resources to operate in an effective manner.
•  Driving license and own vehicle to travel to various sites of work as required.
•  Flexibility in working hours to meet business and community needs.

Person Specification

Qualifications

Essential Criteria

- Educated to A Level or evidence of equivalent professional experience

Demonstrable commitment to professional and personal development

Desirable Criteria

Experience

A higher educational qualification in management and leadership
Essential Criteria

- Two years' relevant experience of supervisory or line management experience,
including performance management

Two years’ relevant experience of contract or service management and
development

- Collaborating and working in partnership with other organisations across
sectors in a person-centred approach
- Writing and delivering operational plans to support (strategic) delivery of
service and organisational goals

Analysing and using data to manage and develop a service

Writing and presenting reports to key stakeholders

- Experience of leading a team through case reflection to support individual and
team performance and development
Desirable Criteria

- Experience of working with health and social care
- Experience of working with people requiring emotional and or practical support
- Experience of working with a variety of sectors including health, social care and
the voluntary sector

Working with and managing volunteers

Knowledge

Essential Criteria

- Knowledge of how the voluntary and statutory sectors work together to provide
a holistic approach to promoting independence, confidence and connection.
- Dynamic risk management to ensure safety of staff, volunteers and clients
- Knowledge of volunteering; legal requirements and how to provide an engaging
and meaningful volunteering experience

Community development strategies and techniques

Understanding of the current landscape of health and social care, and the key
issues affecting the systems within which we work

Desirable Criteria

- Knowledge of issues influencing HaH and CNC in general, e.g. safeguarding,
health & safety etc.
- Knowledge of issues that threaten independence and happiness including
loneliness, social isolation, financial issues, long term condition management.
- The difference between regulated and non-regulated care, to guide what
support HaH can provide.
- Understanding of tMarmot Places and other approaches to build connected
communities=

Skills

Essential Criteria

- Able to lead and motivate a team, fully utlising the skills and experience each
individual brings

Can organise and prioritise own work and that of others to meet deadlines,
contractual requirements, and organisational goals
- Excellent communication skills in formal and informal settings, with the ability
to adapt style to suit the audience

Excellent networking and influencing skills
- High emotional intelligence and ability to work effectively with others during
stress and stretch

Ability to work on own initiative, make decisions within the remit of own job role
- Can read and understand professional journals, reports and regulations, with
the ability to extract  relevant information that will affect HaH or CNC in general
- Writes clearly and persuasively for articles that are used in a range of public
forums and formats
- Presents information effectively (informative, interesting and persuasive) to
audiences
- Ability to problem solve and ability to plan a way forward in situations that can
be affected by a range of variables
- Proficient in all MS Teams, Outlook, Word, Excel, PowerPoint, use of a CRM
database, e.g., Charity Log
- Can influence, inspire and motivate people

•  Ability to lead with resilience within a constantly changing landscape

Desirable Criteria

Essential criteria

- Ability to use initiative and not afraid to ask for support and able to accept
direction when given
- Comfortable with accountability, and the opportunity to learn when desired
outcomes are not achieved,

A commitment to personal development
- Commitment to staff wellbeing, whilst also fostering a culture of supportive
resilience within the team at times of stretch
- organised, dependable and a good time-keeper
- Flexible and adaptable, curious about the opportunities and benefits change
can bring

Aptitude &
Characteristics

- Able to listen and not just hear, to be open to a variety of views, able to make
decisions taking all of these factors into account