Job Description Job Title: Bank Worker Reporting to: Services Manager - Mary Cole House As needed. £14.26 per hour Hours: Rate: Job Purpose Under the leadership of the Services Manager, to assist in the provision of effective, high quality services to vulnerable, single homeless individuals who have needs such as offending behaviour, substance misuse problems, mental health issues and who are vulnerable to rough sleeping with the aim of promoting independent living. You will work in conjunction with the case management team with the effective delivery of focused support to the residents accommodated in the project. Wirral Ark Page 1 of 8 Bank Worker Job Description Duties Planning and Risk Assessing Ensure that residents have a full understanding of their rights and responsibilities during their stay at Wirral Ark. Work under the leadership of the Services Manager and Case Management Workers to ensure residents to achieve their goals and targets as defined/ agreed within their support plans and support contracts. Manage, update and communicate resident risk assessments in line with Wirral Ark policies and procedures Take guidance from the Case Management Workers and Services Manager, to ensure consistency of support to residents. Remember the values of Wirral Ark (Compassion, Respect, Impact, Responsiveness and Courage) in your on-going engagement with the resident. Up to date records must be kept on resident’s files. Conduct regular room checks and support residents in the management of their room and relationships with others and to report any health and safety issues to the Services Manager. Support claims on behalf of residents for housing and other welfare benefits. Motivate and challenge residents so they realise their goals. Assist with securing move-on to appropriate accommodation. Deal promptly with all complaints and protection from abuse disclosures. Provide clear, accurate and good quality information in respect of all residents in line with agreed procedures ensuring that appropriate information is shared with the line managers. Health and Safety Liaise with Emergency Services; Fire, Police and Medical. Ensure at all times the safety of yourself and others on the premises in which you work. Report incidents, in line with Wirral Ark license agreement, to tackle any nuisance caused by members’ behaviour or their visitors. Adhere to residents’ checks, handover and incident process Ensure that all communal and work areas are clean and tidy. Teamwork Attend to all enquiries and pass messages onto relevant people. Develop excellent and robust relationships, protocols, contacts and service agreements with referring agencies, statutory services and wider stakeholders. level Consult and work in unison with your colleagues to ensure harmony and consistency of approach, especially when confronted with difficult situations and decisions. General To have a flexible and positive attitude to all team members. Wirral Ark Page 2 of 8 Bank Worker Job Description To work to agreed individual, team and organisational objectives and to work towards Wirral Ark performance targets. Uphold and develop Wirral Ark Equality and Diversity Policy and anti-discriminatory practices across all services. Ensure adherence to Wirral Ark ‘visitors’ procedure. Dealing promptly with all complaints in line with Wirral Ark policies and procedures. Relationships The post holder will be required to have contact with a variety of people during the course of their work. It is recognised that Wirral Ark is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job. . Wirral Ark Page 3 of 8 Bank Worker Job Description Background to the Organisation Mission Wirral Ark mission is to provide good quality supportive accommodation to people aged 18 and over who are homeless or at risk of homelessness. To offer support, guidance and opportunity to all service users to enable them to reach their potential. To enable service users to accept appropriate, long term, accommodation. To facilitate and promote the improvement to optimum level the health and wellbeing of all service users, including the addressing of substance misuse issues. Vision The organisation aspires to: Be an innovator in approaches to provision of homeless services and support for homeless people that is: o non-discriminatory and highly respectful of individual needs and human rights o providing homeless people with a sense of community and enabling them to develop a sense of belonging Inspire decision-makers and attract resources to support its vision. o Values that guide the actions and decisions of Wirral Ark: • We show COMPASSION • We put ourselves in others' shoes, taking care to fully understand their circumstances. • We RESPECT one another • We remember we’re all human. We treat others as we want to be treated and have a right to respect in return. • We create IMPACT • We’re not bystanders. We get stuck in - taking action to create change and drive results. • We are RESPONSIVE • Our approach is human, intelligent and empowering. We innovate and adapt to people and situations. • We act with COURAGE • We are fearless in the face of change and adversity. We are resilient survivors who take risks for the people we care about. Wirral Ark Page 4 of 8 Bank Worker Job Description General requirements of all Wirral Ark employees: All employees of Wirral Ark are required to work in a way that: o Respects the rights and privacy of residents o Encourages/supports links with community and family where possible o Encourages service users to make their own decisions and take charge of their own lives All employees are required to: o Be personally responsible and accountable for high standards in personal performance, behaviour and attendance in the workplace. o Read, become familiar with, and comply with, organisational policies and procedures. o Comply with Wirral Ark’s Code of Conduct. o Report non-compliance with Wirral Ark’s Code of Conduct. o Comply with Privacy procedures. o Promote a positive, healthy and safe environment for self and colleagues. o Operate in a professional manner that fosters positive relationships focused on outcomes for residents. o Attend all planned general staff meetings apologise in advance if unable to. o Assist with reception (front desk or telephone) and other general duties on occasion. o Develop skills, knowledge to be able to provide appropriate information, advice. o Undertake training relevant to the job role and which may be identified through personal development reviews. Person Specification At Wirral Ark, we believe our people are crucial to the success of our work. For this role, the skills, qualifications and experience listed below are important, but we believe that to be great in this job you are likely, first and foremost, to have a talent for understanding of and commitment to quality customer care and service provision with the willingness and ability to follow administrative procedures to a high standard. Below is an experience, knowledge and skill profile. Wirral Ark Page 5 of 8 Bank Worker Job Description Role Experience, Knowledge and Skills Profile Qualifications Essential Min. Level 2 NVQ/Diploma in Housing, Health & Social Care, Advice & Guidance or other relevant qualification Desirable Achieved or currently working towards Level 3 NVQ/Diploma in Housing, Health & Social Care, Advice & Guidance or other relevant qualification Achieved or willing to work towards appropriate and agreed accredited courses. Experiences At least 1 years’ experience of working within a hostel setting or similar. A working knowledge of: o Assessments, support planning and Experience of coaching, group work, delivering presentations, Working experience of Mainstay/Gateway system resettlement. o welfare rights, benefits advice o mental health issues, o offending/criminal justice system o drug and alcohol misuse, o working with partner agencies, o safeguarding Wirral Ark Page 6 of 8 Bank Worker Job Description Knowledge Working knowledge of Health & Safety issues within a residential/supported housing setting. A clear understanding and specific knowledge of the issues faced by homeless people Knowledge of health intervention and harm reduction Skills The ability to conduct comprehensive and Analytical and reporting skills. accurate risk assessments. To provide effective and consistent support planning with residents. Excellent communication, interpersonal, interviewing and assessment skills. Excellent administration skills and the ability to accurately and concisely record information and write reports. Plan and deliver workshops and training sessions to residents, staff and partner agencies. IT/Computer literate and competent in using Microsoft Word, Outlook and Windows. Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people Behaviour / Attributes Highly committed to improving the lives of homeless vulnerable people. Committed to personal development and able to identify own personal development needs. Friendly personality with a good sense of Wirral Ark Page 7 of 8 Bank Worker Job Description humour. Ability to work within/ have a commitment to the Wirral Ark’s ethos, philosophy and values, strength, humility, respect, empathy & kindness Energetic, dynamic and self-motivated, with a reputation for being held in high regard by peers and the ability to contribute to quality team work. Ability and willingness to work unsupervised. Ability to prioritise work load and meet deadlines Ability to self-reflect and be self-aware Wirral Ark Page 8 of 8 Bank Worker Job Description
WIRRAL CHURCHES' ARK PROJECT
1 role available
The Ark, Mary Cole House, 7 Sidney Street, Birkenhead
CH41 1BF