UNIVERSITY OF SURREY STUDENTS' UNION

Student Voice Assistant

Student Voice Assistant

Rate of pay: £12.21 per hour (Students' Union level 1 rate).

Hours of work: Normal expectation between 6 - 8 hours per week.

Start date: October 2025

The Union’s Voice Team is responsible for ensuring that all students can have their feedback about their university experience heard, leading to the changes they want to see. We are recruiting Student Voice Assistants to help with the running of our projects like Course Reps, Equality Networks, and Speak Week. This role is an exciting opportunity to support the work of the Voice Zone and help ensure all students have the opportunity to give feedback about their university experience.

You can review the attached Job Description for full details regarding the purpose of this role, responsibilities, and essential and desirable criteria.

Key Responsibilities:

• To work with the Student Voice team to support a range of projects, campaigns, and events.

• To assist with general administration to support Voice Zone staff, including basic data management and liaising with staff and students via email when required.

• Support our Course Rep and Student Equality Network schemes through general project administration and communication with volunteers.

• Work closely with the Union’s Voice Zone officer team to support them in delivering their manifesto projects and in communicating with students about their activity and achievements.

• Research and produce accurate reports, briefings, and presentations, and writing up meeting notes, agendas, and minutes.

• To assist with the planning and delivery of Voice Zone events, including attending relevant Voice Zone and wider Union events or activities when required.

• Produce written content for the Union website, including news articles, and assisting the VP Voice with their social media presence, primarily on Instagram.

Person Specification:

Essential:

• Experience of general office administration
• Excellent administration and organisation abilities with strong attention to detail
• Competent IT skills – Microsoft Office, E-mail
• Able to manage own workload, time and priorities to deliver tasks to agreed deadlines
• Ability to work independently as well as collaboratively in a team
• Excellent written, interpersonal, and verbal communication skills
• Flexibility and an adaptable approach to work
• Enthusiastic about student voice initiatives
• Highly organised and self-motivated individual

Desirable:

• Experience of working in a busy member or customer focused organisation
• Experience of data collection and analysis
• Experience of creating content for social media
• Experience in researching and writing reports, briefings, and/or presentations
• Experience in planning and delivering events
• Knowledge of the representative purpose and activity of the Students’ Union
• Ability to apply critical thinking skills when researching and producing reports
• Ability to analyse data, including confidence in utilising Microsoft Excel
• Confident and open style of communication with people from all backgrounds

Application Form:

While we know that Generative AI can be a useful tool, we want to hear from you, not from AI. Applications suspected to be the product of Generative AI where its use is not disclosed in the application may not be considered.

Student Communications Assistant

Communications Assistant

Rate of pay: £12.21 per hour (Students' Union level 1 rate).

Hours of work: Normal expectation between 4 - 8 hours per week.

Start date: October 2025

The Union’s Communications Team is responsible for ensuring students are aware of the purpose, activity, and achievements of the Students’ Union. We’re looking for two creative and passionate part-time Communications Assistants to join our team. This role is an exciting opportunity to create engaging written and visual content for the Union’s communications channels.

You can review the attached Job Description for full details regarding the purpose of this role, responsibilities, and essential and desirable criteria.

Key Responsibilities:

• To work with the Communications team to suggest and create engaging student-focused content to be posted on the Students’ Union’s channels, primarily through our social media channels.

• To attend, capture, and post content from Union-run events, including some evening and weekend events or trips when required.

• Work with the Union’s elected officer team and our Union volunteers to share their stories in creative and impactful ways to engage students in the work of the Students’ Union.

• Create engaging and accurate website content (including news articles).

• Remain engaged with current and appropriate trends and styles to support the creation of engaging content, primarily for social media.

• To assist with the general administration of the Communications team.

• To work with the wider Union staff team to support the communication of their projects and key messages.

Person Specification:

Essential:

• Experience of using social media platforms to publish engaging content
• Excellent administration and organisation abilities with strong attention to detail
• Competent IT skills – Microsoft Office, e-mail
• Able to manage own workload, time and priorities to deliver tasks to agreed deadlines
• Excellent written, interpersonal, and verbal communication skills
• Ability to proofread written content to ensure accuracy and consistency
• Flexibility and an adaptable approach to work
• Creative and passionate about communicating with students
• Highly organised and self-motivated individual

Desirable:

• Relevant A-Levels or equivalent, eg. English, Media and Communications, or Art & Design
• Experience of working in a busy member or customer focused organisation
• Experience of writing for different audiences for a variety of platforms or channels
• Experience in photography and/or videography
• Knowledge of current trends and communications techniques to increase reach and engagement
• Ability to effectively use Adobe Express, Canva, or Adobe CC Suite – InDesign and Photoshop
• Confident and open style of communication with people from all backgrounds

Application Form:

While we know that Generative AI can be a useful tool, we want to hear from you, not from AI. Applications suspected to be the product of Generative AI where its use is not disclosed in the application may not be considered.

Rubix/Manor Park Social Supervisor

Thank you for showing interest in becoming a supervisor starting in September 2025. In order to eligible for this position you must have completed 25 shifts (you can see this on your staff savvy portal) and have the backing of at least 3 current supervisors who may be asked for a reference.

This position will be for anyone wanting to become a supervisor within Rubix or Manor Park Social

The ideal candidate should be able to:

- Display a good knowledge of the operations of the bars around Rubix.

- Have a reasonable level of conflict management skills.

- Explain a broad range of the various Rubix Team Member roles.

Pay is £13.21 an hour

Training includes industry recognised qualifications in Personal License and Customer Service. 

If you are successful, you will go through an intensive 6 shift probation period in the new role after training is complete.

Any questions before applying should be sent to:

For Manor Park Social - Chris Kennedy c.e.kennedy@surrey.ac.uk

For Rubix - Amelia Hoy - a.hoy@surrey.ac.uk

All staff are expected to:

• Positively support equality of opportunity and equity of treatment of colleagues and students in accordance with the University of Surrey Students’ Union Equal Opportunities policy.
• Help maintain a safe working environment by:
  • Attending training in health and safety requirements as necessary, both on appointment and as changes in duties and techniques demand.
  • Following local codes of safe working practices and the University of Surrey Students’ Union Health and Safety Policy.
  • Undertake such other duties within the scope of the post as may be requested by your Manager.

The job description reflects the core activities of the post and as the post-holder develops there will inevitably be some changes in the emphasis to the duties of the post. The Students’ Union expects that the post-holder will recognize this and adopt a flexible approach to work and be willing to participate in training where necessary. Should significant changes to the job description become necessary, the post-holder will be consulted and the changes reflected in a revised job description.

Rubix Supervisor (External)

Thank you for showing interest in becoming a supervisor starting in September 2025. To be eligible for this position you must have worked in the hospitality industry (bars/nightclub) for at least one year.

This position will be for anyone wanting to become a supervisor within Rubix nightclub

The ideal candidate should be able to:

- Display a good knowledge of the operations of the bars

- Have a reasonable level of conflict management skills.

- Show good leadership skills

Pay is £13.21 an hour

Training includes industry recognised qualifications in Personal License and Customer Service. 

If you are successful, you will go through an intensive 6 shift probation period in the new role after training is complete.

Any questions before applying should be sent to A.Hoy@Surrey.ac.uk

All staff are expected to:

• Positively support equality of opportunity and equity of treatment of colleagues and students in accordance with the University of Surrey Students’ Union Equal Opportunities policy.
• Help maintain a safe working environment by:
  • Attending training in health and safety requirements as necessary, both on appointment and as changes in duties and techniques demand.
  • Following local codes of safe working practices and the University of Surrey Students’ Union Health and Safety Policy.
  • Undertake such other duties within the scope of the post as may be requested by your Manager.

The job description reflects the core activities of the post and as the post-holder develops there will inevitably be some changes in the emphasis to the duties of the post. The Students’ Union expects that the post-holder will recognize this and adopt a flexible approach to work and be willing to participate in training where necessary. Should significant changes to the job description become necessary, the post-holder will be consulted and the changes reflected in a revised job description.

Events Assistant

Events Assistant

We are excited to be recruiting for Events Assistants to support the Students' Union in organising and hosting our varied programme of events. This role would be based in our Community Zone, with links to the Activity Zone as appropriate.

The Events Assistants will play a key role in supporting the planning, promotion, and delivery of a wide range of student-focused events and activities within Student Union Venues. This is a hands-on, varied role perfect for someone passionate about creating memorable experiences, working in a fast-paced environment, and engaging with the student community.

Key Responsibilities:

• Assist in the planning and organisation of events in our on-campus venues, including Rubix, Hari’s Bar, The Front Room, Manor Park Social, and The Lake.
• Support the setup, running, and break-down of events to ensure smooth execution.
• Support event logistics including ticketing, guest lists, access control, venue and technical set ups.
• Ensure compliance with health and safety standards, safeguarding policies, and venue regulations.
• Assist in the evaluation of events by gathering feedback and offering suggestions for improvements and ideas for future events.
• Work collaboratively with student groups and engage diverse groups in events.
• Help promote events through digital channels, printed materials, and in-person outreach, under the direction of full-time staff.
• Ensure events are inclusive, accessible and in-line with the student’s union values and policies.

Person specification

Essential:

• Strong communication and interpersonal skills.
• A positive, proactive attitude with a willingness to take initiative.
• Ability to work effectively both as part of a team and independently.
• Organised, punctual, and reliable with excellent attention to detail.
• Comfortable working flexible hours, including evenings, weekends, and occasional late nights.
• Commitment to promoting diversity, inclusivity, and the Union’s values.

Desirable:

• Previous experience in event support, hospitality, or customer service.
• Knowledge of event health and safety requirements.
• Experience working with students or within a university setting.
• Basic First Aid or Event Management training (training can be provided).

Pay for this position will be our level 1 rate of £12.21 per hour.

To find out more about what we do in the Community Zone, and to get a picture of the events involved, visit: https://surreyunion.org/whats-... where you can see all the events planned so far for the academic year.

Rubix Duty Manager (External)

The Duty Manager plays a key role in the successful operation of Rubix Nightclub, ensuring a safe, enjoyable, and well-managed environment for students and guests. They will oversee the nightly running of the venue, manage staff, and uphold the highest standards of customer service, safety, and compliance with licensing laws. To apply you must have at least two years experience in hospitality and must be studying at Surrey in September 2025

Key Responsibilities:

• Oversee the day-to-day and night-time operations of the venue, ensuring the smooth running of events.
• Manage and support bar, security, and operational staff, providing leadership and motivation throughout shifts.
• Ensure compliance with all licensing laws, health and safety regulations, and Union policies.
• Act as the main point of contact for any incidents, liaising with security, first aid teams, and emergency services when required.
• Handle customer queries and complaints in a professional and efficient manner.
• Conduct pre-event briefings with staff and security teams to ensure smooth operations.
• Maintain accurate records of incidents, stock, and financial transactions during shifts.
• Ensure the venue is cleaned and maintained to a high standard before, during, and after events.
• Assist in training new staff and supporting ongoing development for the team.

Person Specification:

Essential:

• Previous experience in a supervisory or management role within a nightclub, bar, or similar hospitality venue.
• Strong leadership skills with the ability to motivate and manage a team.
• Knowledge of licensing laws, health and safety regulations, and best practices in venue management.
• Excellent customer service skills and the ability to handle challenging situations calmly and professionally.
• Strong problem-solving abilities and decision-making skills under pressure.
• A proactive and hands-on approach to management and operations.
• Ability to work flexible hours, including late nights and weekends.

Desirable:

• Personal License Holder or willingness to obtain one.
• First Aid training or willingness to undergo training.
• Experience working within a student union or student-focused environment.
• Understanding of stock control and financial procedures in a bar environment.
• Experience in event management or coordinating large-scale club nights.

Pay is £14.71 an hour Rising to £16.44 with a personal license and if the event is without a full time member of staff.

Training include industry recognised qualifications in Fire Safety, Health and Safety, Conflict Management and Drugs Awareness.

Any questions before applying should be sent to A.Hoy@surrey.ac.uk

Application Open - October 2025

Deadline for Applications Mid November 2025

Decision - Late November 2025

Work begins: Late November 2025

All staff are expected to:

• Positively support equality of opportunity and equity of treatment of colleagues and students in accordance with the University of Surrey Students’ Union Equal Opportunities policy.
• Help maintain a safe working environment by:
  • Attending training in health and safety requirements as necessary, both on appointment and as changes in duties and techniques demand.
  • Following local codes of safe working practices and the University of Surrey Students’ Union Health and Safety Policy.
  • Undertake such other duties within the scope of the post as may be requested by your Manager.

The job description reflects the core activities of the post and as the post-holder develops there will inevitably be some changes in the emphasis to the duties of the post. The Students’ Union expects that the post-holder will recognize this and adopt a flexible approach to work and be willing to participate in training where necessary. Should significant changes to the job description become necessary, the post-holder will be consulted and the changes reflected in a revised job description.

Front of House Assistant

Front of House Assistant

Surrey Students’ Union is the sole representative body for University of Surrey students. We represent over 16,000 students at every level of their university experience, led by a team of elected student representatives and a dynamic staff team. The Union’s Central Zone is responsible for the central services of the Union such as finance, communications and human resources, services used by all of the Union’s zones, staff, society and club signatories and the wider membership.

We’re looking for efficient and professional part-time Front of House Assistants to join our student staff team. This role is a great opportunity to undertake a broad and varied range of tasks to support the work of the Union, including providing a service to customers at reception, answering emails and phone enquiries, assisting with Union administration and directing students and members of the public to the relevant Zone or member of staff. We are looking for students who are strong communicators, verbally and in writing, professional and efficient, and confident to be the first point of contact for anyone who needs the Students’ Union’s services.

The rate of pay is £12.21 per hour.

For further information, please view the job description and person specification:

Rubix Cellar Staff/Back of House Supervisor

The Cellar Staff play a crucial role in maintaining the efficient operation of the nightclub’s cellar and bar areas. They ensure that stock levels are managed effectively, equipment is maintained, and the bar staff have everything they need to deliver a seamless service to customers.

Key Responsibilities:

• Ensure the cellar and bar areas are fully stocked and prepared before and during events.
• Receive, check, and store deliveries correctly, maintaining accurate stock records.
• Rotate stock effectively to minimise waste and ensure product freshness.
• Maintain and clean beer lines, taps, and other dispensing equipment to industry standards.
• Support bar staff by replenishing stock, changing barrels, and troubleshooting issues.
• Ensure compliance with health, safety, and licensing regulations.
• Assist in stock takes and audits to track inventory accurately.
• Work closely with the Venue and Duty Managers to improve cellar operations and efficiency.
• Maintain cleanliness and organisation in all storage and cellar areas.

Person Specification:

Essential:

• Previous experience in a bar, cellar, or stock management role.
• Good knowledge of cellar maintenance, beer line cleaning, and stock control.
• Ability to work in a fast-paced, high-pressure environment.
• Strong attention to detail and organisational skills.
• Physical fitness, as the role requires heavy lifting and manual handling.
• A proactive and reliable team player with good communication skills.
• Ability to work flexible hours, including late nights and weekends.

Desirable:

• Cellar management training or relevant qualification.
• First Aid training or willingness to undertake training.
• Understanding of health and safety regulations in a licensed venue.
• Experience working in a student union or student-focused environment.

Pay for this role is £13.21

If you are successful, you will go through an intensive 6 shift probation period in the new role after training is complete.

Any questions before applying should be sent to A.Hoy@Surrey.ac.uk

All staff are expected to:

• Positively support equality of opportunity and equity of treatment of colleagues and students in accordance with the University of Surrey Students’ Union Equal Opportunities policy.
• Help maintain a safe working environment by:
  • Attending training in health and safety requirements as necessary, both on appointment and as changes in duties and techniques demand.
  • Following local codes of safe working practices and the University of Surrey Students’ Union Health and Safety Policy.
  • Undertake such other duties within the scope of the post as may be requested by your Manager.

The job description reflects the core activities of the post and as the post-holder develops there will inevitably be some changes in the emphasis to the duties of the post. The Students’ Union expects that the post-holder will recognize this and adopt a flexible approach to work and be willing to participate in training where necessary. Should significant changes to the job description become necessary, the post-holder will be consulted and the changes reflected in a revised job description.