BLETCHLEY PARK TRUST LIMITED

Job Description

Job Title:

Visitor Services Assistant (Weekends)

Team:

Visitor Services

Reports to:

Visitor Services Supervisor/s

Reporting Staff:

None

Hours:

Two days per week, both Saturdays and Sundays

Main Purpose:
To welcome visitors on entry to Bletchley Park through admissions and coach arrival. To support
in our gift shop, multimedia station and Teleprinter Building film show area.

Person Specification:
The position requires the following skills, abilities and personal attributes:

1.  Approachable, with good inter-personal and communication skills
2.  Ability to work under pressure and with a smile
3.  Good written and verbal skills
4.  Good numeracy skills
5.  Enthusiastic, adaptable, self-motivated and willing to learn new things
6.  Ability to work on own initiative and as part of a team
7.  Reliable, conscientious, honest and dependable
8.  Courteous and helpful with a customer focussed outlook

The following experience or knowledge is essential:

1.  Able to interpret the needs of others and offer assistance where appropriate
2.  Able to solve problems and deal with complaints in a positive and diplomatic manner

The following skills are desirable, but not essential as full training will be given:

1.  Experience working in a retail outlet, including customer service interaction
2.  Experience in stock management
3.  Experience in a tourist attraction or similar
4.  First Aid at Work qualification
5.  A knowledge of Bletchley Park and our history.

This is a uniformed post, and a smart appearance is required.

January 2024

Key Responsibilities:

1.

2.

3.
4.
5.

To perform your duties in a way which promotes and respects the Bletchley Parks Trust
Mission statement
To develop an understanding of our Internal and External customers and treat all
visitors with respect and courtesy
To develop your knowledge of the Bletchley Park stories, site and visitor experience
To comply with all health and safety policies and procedure
To undertake any other duties as reasonably requested.

Admissions and Gift Shop:

1.
2.

3.

To welcome visitors
To promote the Shop(s) and Museum to all visitors, in a professional and courteous
manner.
To operate an admissions or retail till point when requested, to follow till procedures
and customer service standards including:

a.  Operating till points correctly and accurately
b.
c.

Handling cash and credit card payments in a secure and discrete manner
Processing and reconciling admission vouchers in accordance with
Bletchley Park procedures
Supplying all visitors with the information required for their visit and issuing
annual passes as necessary
Promoting and maximising Gift Aid recovery
Collecting details for our customer relationship management
Ensuring that data protection and GDPR are always adhered to
Upselling Visitor services and Bletchley Park products at admission and
retail points
Performing the end-of-day till cashing-up and reconciliation

d.

e.
f.
g.
h.

i.

4.

5.

To monitor levels of tickets, brochures, leaflets, till rolls, carrier bags and any other
relevant items and advise of the need for replenishment in a timely manner.  To
replenish these stocks when necessary.
To ensure the serving areas, retail floor, stock room and office areas are kept clean
and tidy.
To replenish retail stock on the shop floor when necessary.
To complete deliveries as requested, following manual handling guidance.

6.
7.
8.  Accurately checking of the stock received against the delivery note and reporting

9.

any discrepancies or damaged stock to a supervisor
To assist maintaining the standards and displays which create the visitor experience in
Block C

10.  To assist in stock takes as directed.
11.  To assist with the fulfilment of online and mail orders when requested including

dispatching of goods in a timely and professional manner.

12.  To answer all queries directed to Admissions or the Shop(s), whether by customers,

colleagues or suppliers, in a courteous manner and direct the query to the Supervisor if
you are unable to answer satisfactorily.

Coaches:

1.  Meet and greet coach visitors to Bletchley Park
2.
3.
4.

To pass on parking information to the coach drivers
To record accurate numbers and information for each group
To answer any queries

January 2024

Multimedia Guides:

1.

To service the Multi-media Guide (MMG) counter, including:
a.
Promoting and issuing MMGs to visitors
b.  Collecting MMGs being returned from visitors
Cleaning all MMG as per procedures
c.
Ensuring all MMGs are charged and ready for use, or reporting any failures
d.
to the Supervisors as appropriate

e.  Monitoring ancillary MMG equipment and reporting problems and stock

requirements accordingly

Teleprinter Building:

1.        To open/close the Teleprinter Building
2.        To cover the film area to ensure the health and safety of our visitors
3.        To keep the film area clean and tidy
4.        To answer any queries
5.        To support in resolving any technical issues that may occur

Conditions:

Benefits:

General:

Contact Details:

2 days per week, both Saturdays and Sundays
Normal working hours will be 7.5 hrs per day in the summer and 6.5 hours in the
Winter between 9.00am and 5.45pm with ½ hour unpaid lunch break.
Overtime may be required to cover the needs of the business.
Based at Bletchley Park, Milton Keynes.

Company Pension scheme available.
BUPA wellbeing cash plan.
Holiday pro rata 33 days pa including statutory holidays.

The Trust operates a policy of compliance with the law on grounds of non-
discrimination on the basis of race, colour, sex, age, nationality or
disabilities.

Tracy Brighten
HR Officer
Bletchley Park Trust
The Mansion
Bletchley Park
Milton Keynes
MK3 6EB

Telephone 01908 272679
www.bletchleypark.org.uk

Make a difference, be the best, value each other

January 2024