Location: Hybrid (2 days in the office, 2 days from home) | Hours: Full-time, part of our 4-day week trial
Salary: £ 42,500 - £46,200
caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.
We make a difference. We work best together. We do the right thing. We are dynamic.
At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day.
As a Senior Support Officer, you’ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges. You’ll manage a portfolio of the most challenging cases, provide guidance to the team, oversee quality and training, and help shape how we deliver high-quality support across caba.
- Handle complex, high-impact cases, ensuring service users receive sensitive, person-centred support
- Guide and support the team through technical supervision, case reviews, and real-time advice
- Drive quality and continuous improvement in processes, templates, and advice delivery
- Oversee grant applications, preparing reports and making recommendations for approval
- Champion the service user perspective, sharing insights to shape and improve our services
- Ensure safeguarding and compliance standards are always met
- Expertise in welfare, debt, housing, health, or social care with experience supporting complex needs
- Strong technical knowledge and the ability to coach and guide a team
- Excellent communication and record-keeping skills, with a sharp eye for detail
- Confidence using IT systems, including CRM databases, Word, Excel, and Teams
- Qualifications in relevant specialist areas, safeguarding, and financial advice
We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:
- Up to 10% employer pension contributions
- Private medical insurance, income protection, and life assurance
- 25 days’ annual leave plus bank holidays
- Enhanced family-friendly policies
- Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
- Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services
- Eye tests and contributions towards DSE glasses
- On-site electric car charging points
- Two paid volunteering days each year
- Learning and development budget to support your progression
- Opportunities to grow and collaborate through forums and project groups
Location: Hybrid (2 days in the office, 2 days from home) | Hours: Full-time, part of our 4-day week trial
Salary: £38,144 - £40,152
caba's purpose
caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.
our values
We make a difference. We work best together. We do the right thing. We are dynamic.
At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day.
the role
As a Support Officer, you’ll provide personalised advice and case management to help people regain stability, especially those facing financial hardship, health issues, or complex challenges. You’ll handle casework, manage referrals, support grant applications, and advocate for service users, all while maintaining high standards of care and confidentiality.
what you’ll bring
- Experience in welfare benefits, debt, housing, health, or social care
- Strong casework and customer service skills
- Knowledge of safeguarding and person-centred approaches
- Ability to manage complex workloads and use IT systems like Dynamics, Word, and Teams
- Qualifications in relevant specialist areas (GCSE English & Maths minimum; safeguarding Level 1/2)
why work for us
We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:
financial security & time off:
- Up to 10% employer pension contributions
- Private medical insurance, income protection, and life assurance
- 25 days’ annual leave plus bank holidays
- Enhanced family-friendly policies
wellbeing & lifestyle:
- Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
- Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services
- Eye tests and contributions towards DSE glasses
- On-site electric car charging points
- Two paid volunteering days each year
growth & development:
- Learning and development budget to support your progression
- Opportunities to grow and collaborate through forums and project groups
Location: Hybrid – Rugby office & remote
Salary: £45,000 – £50,000 per year
Contract: Permanent
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about us
At caba, we support the ICAEW community through life’s challenges, ensuring no one faces hardship or poor health alone. Guided by our values - doing the right thing, making a difference, being dynamic, and working best together - we’re on a digital journey to strengthen how we deliver support.
the role
We’re looking for a Digital Systems Manager to lead and optimise our CRM (Microsoft Dynamics 365) and connected platforms. You’ll be the vital link between users, stakeholders, and technology partners, ensuring our systems are easy to use, well adopted, and continuously improved.
This role blends project management, system oversight, and user engagement. You’ll coordinate enhancements, manage suppliers, champion data quality, and deliver digital initiatives that empower colleagues and service users.
what you’ll do
- Manage CRM development, integrations, and day-to-day improvements
- Coordinate projects, suppliers, and sprint planning
- Champion user experience and adoption across teams
- Support data quality, GDPR compliance, and reporting readiness
- Train and support users, building a network of system champions
what you’ll bring
- Experience with CRM platforms (ideally Microsoft Dynamics 365)
- Strong project management skills (Prince2, Agile, or equivalent)
- Ability to translate requirements into clear improvements
- Confidence engaging stakeholders at all levels
- Analytical mindset with a focus on data quality and compliance
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why join us?
We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:
- Up to 10% employer pension contributions
- Private medical insurance, income protection, and life assurance
- 25 days’ annual leave + bank holidays
- Hybrid working (2 days office, 2 days home) plus participation in our 4-day week trial
- Two paid volunteering days each year
- Learning & development budget to support your progression
- Enhanced paid loved ones leave; maternity, paternity, carers leave etc.
ready to make a difference?
Join caba and help us ensure our digital tools empower people when they need support most.
Apply now to bring your expertise to a role where technology meets purpose - and every improvement you deliver supports someone from our community.