THE ORCHARD TRUST

Join our passionate and hard working team at The Orchard Trust

You can apply online for our positions, or download the offline application form.

Cook - LYDBROOK

We are looking for an enthusiastic and reliable COOK to support our clients at our residential home in COLEFORD, Forest of Dean.

• 22 hours a week, flexible rota on a 6 week pattern including some weekends. (11am – 6.30pm)

About Us:

At the Orchard Trust we respect everyone involved in the Trust, working together with a culture of openness and celebrating the individuality of our staff, volunteers and clients. If this strikes a chord with you then please read on!

We provide daily support within our homes for people with learning and/or physical disabilities. A full training package is provided, that includes The Care Certificate, along with the opportunity to progress to HSC Diploma 3 should you wish to progress your career.

We are based in the Forest of Dean, Gloucestershire with locations in Coleford, Lydbrook, Lydney and Ruardean.

Salary:

• £12.21 – 12.46 per hour
• £15 for a 7.5 hour bank holiday shift.
• Cashback Healthcare Scheme (money back for dental care, opticians etc)
• Long Service Awards (extra holiday for length of service)
• DBS reimbursed
• Pension
• Group Life Assurance
• Free high quality training including the Care Certificate
• 28 days annual leave including bank holidays (pro rata for part time)

Enhanced DBS and references required for this position.

Support Worker - COLEFORD

We are looking for an enthusiastic and reliable Support Worker to support our clients at our residential home in COLEFORD, Forest of Dean.

About Us:

At the Orchard Trust we respect everyone involved in the Trust, working together with a culture of openness and celebrating the individuality of our staff, volunteers and clients. If this strikes a chord with you then please read on!

We provide daily support within our homes for people with learning and/or physical disabilities. A full training package is provided, that includes The Care Certificate, along with the opportunity to progress to HSC Diploma 3 should you wish to progress your career.

We are based in the Forest of Dean, Gloucestershire with locations in Coleford, Lydbrook, Lydney and Ruardean.

Salary:

• £12.21 – 12.46 per hour
• £29 per night– waking night enhancement
• £15 for a 7.5 hour bank holiday shift.
• Equivalent of the minimum wage per hour for sleep in duties.
• Cashback Healthcare Scheme (money back for dental care, opticians etc)
• Long Service Awards (extra holiday for length of service)
• DBS reimbursed
• Pension
• Group Life Assurance
• Free high quality training including the Care Certificate
• 28 days annual leave including bank holidays (pro rata for part time)
• Early shifts 7am – 2pm/Late shift 2pm – 9.30 (including weekend work)

Enhanced DBS and references required for this position.

Support Worker - RUARDEAN

We are looking for an enthusiastic and reliable Support Worker to support our clients at our residential home in RUARDEAN, Forest of Dean.

20 hour contract

About Us:

At the Orchard Trust we respect everyone involved in the Trust, working together with a culture of openness and celebrating the individuality of our staff, volunteers and clients. If this strikes a chord with you then please read on!

We provide daily support within our homes for people with learning and/or physical disabilities. A full training package is provided, that includes The Care Certificate, along with the opportunity to progress to HSC Diploma 3 should you wish to progress your career.

We are based in the Forest of Dean, Gloucestershire with locations in Coleford, Lydbrook, Lydney and Ruardean.

Salary:

• £12.21 – 12.46 per hour
• £29 per night– waking night enhancement
• £15 for a 7.5 hour bank holiday shift.
• Equivalent of the minimum wage per hour for sleep in duties.
• Cashback Healthcare Scheme (money back for dental care, opticians etc)
• Long Service Awards (extra holiday for length of service)
• DBS reimbursed
• Pension
• Group Life Assurance
• Free high quality training including the Care Certificate
• 28 days annual leave including bank holidays (pro rata for part time)
• Early shifts 7am – 2pm/Late shift 2pm – 9.30 (including weekend work)

Enhanced DBS and references required for this position.

Team Leader - COLEFORD

We are looking for an enthusiastic and reliable part time TEAM LEADER to support our clients at our residential home in LYDBROOK, Forest of Dean.

• 22.5 hours per week (includes some weekend working)

About Us:

At the Orchard Trust we respect everyone involved in the Trust, working together with a culture of openness and celebrating the individuality of our staff, volunteers and clients. If this strikes a chord with you then please read on!

We provide daily support within our homes for people with learning and/or physical disabilities. A full training package is provided, that includes The Care Certificate, along with the opportunity to progress to HSC Diploma 3 should you wish to progress your career.

We are based in the Forest of Dean, Gloucestershire with locations in Coleford, Lydbrook, Lydney and Ruardean.

Salary:

• £13.57 – £14.00 per hour
• 22.5 hours per week
• £29 per night– waking night enhancement
• £15 for a 7.5 hour bank holiday shift.
• Equivalent of the minimum wage per hour for sleep in duties.
• Cashback Healthcare Scheme (money back for dental care, opticians etc)
• Long Service Awards (extra holiday for length of service)
• DBS reimbursed
• Pension
• Group Life Assurance
• Free high quality training including the Care Certificate
• 28 days annual leave including bank holidays (pro rata for part time)
• Early shifts 7am – 2pm/Late shift 2pm – 9.30 (including weekend work)

Enhanced DBS and references required for this position.

Bank Support Worker(s)

Required at all services. £12.21 per hour, in addition you will receive a payment of £1.47 per hour (equivalent to 12.07% of your hourly rate) as payment for holiday under the Working Time Regulations 1998.

Under 18’s £9.75 per hour, in addition you will receive a payment of £1.18 per hour (equivalent to 12.07% of your hourly rate) as payment for holiday under the Working Time Regulations 1998.

Apprenticeship Support Worker

Please click here for more information about joining our team as an apprentice.

Apply online

You can apply for any of our current vacancies using our online form below. For more information please contact 01594 861137.

APPLY ONLINE

Support Worker Job Description & Person Specification

Rate of pay: £12.21 - £12.46 per hour (under 18’s £9.75 per hour)

A/L entitlement: 20 days plus bank holidays (part time pro rata)

Responsible to: Registered Manager

Mission Statement
Orchard Trust supports the involvement, independence and development of people with learning
disabilities.

Our Values

Definition

In action

Kindness

We treat others and ourselves
with gentleness, warmth and
care, focusing on the little
things that really matter

Respect

We look after ourselves, each
other, our places and the
environment

Individuality  We recognise one another for

the people we are,
understanding and accepting
preferences and beliefs to
ensure a personalised care and
support.

This can be as simple as a kind word, opening a door
or making a cup of tea for a busy colleague, sending
an email thanking someone or sending family a photo
showing how happy a client is with their day or
achievement.
We build trust by giving gentle and truthful feedback
promoting growth and flexible thinking.
Through  listening  to  each  other  and  paying  attention
when  someone  has  something  they  want  to  say  we
support  the  development  of  self-respect  and  feelings
of  worth  and  appreciation.  We  encourage  each  other
to learn and develop.
The individual, each as a separate star, is the centre of
all we do. Interaction, in its many forms, allows
understanding of ideas and wishes providing dignified
care and supporting the individual allowing them to
choose what is important to them. This may be a
favourite cup, preferred seat at the table or the trip of
a lifetime in a helicopter.

Working
together

We believe the best results are
gained through working as a
team, valuing suggestions and
encouraging new ideas as we
strive to continuously improve
the care we provide.

Knowledge, skill and understanding develop over time
and through the sharing of experience. Seeking best
practice and innovation we work closely with others to
achieve the best result.
We value the contribution of clients, families, staff,
volunteers and our partners to support us to be the
best we can.

Reviewed 04.17/Oct 2018/2020/Sept 2023

Job Description

PERSON CENTRED
●  To  demonstrate  respect  and  dignity  to  those

you support

●  To  always  act  in  the  best  interest  of  the

people you are supporting

TECHNICAL
●  To  administer  medication  in  line  with
Orchard  Trust  policy  and  individual  care
plans

●  To actively participate in reviews and other

●  To  assist  in  creating  an  environment  that  is

relevant meetings

●  To  adhere  to  Orchard  Trust’s  Policies  and
Procedures,  CQC  Essential  Standards  of
Quality  and  Safety  and  the  GSCC  Code  of
Conduct

●  To  keep  up  to  date  and  accurate  records,
performing audits and reviews as required
●  To  keep  accurate  financial  records  when
dealing  with  client’s  finances  and  petty
cash

supportive and positive

●  To work with a person-centred approach
●  To  enable  and  empower  people  to  develop

new skills and independence

●  To  provide  personal  and  physical  care,  if
required,  in  line  with  care  plans  and  risk
assessments

●  To communicate effectively and appropriately
in  establishing  new
●  To  support  people

friendships and maintaining existing ones

●  To  recognise  people's  talents  and  promote

individuality

●  To  actively  encourage  participation  in  leisure,
education  and community life, helping people
access  services  that  promote  their well-being
and  support  people  on  holidays  away  from
home.

●  To  assist  in  overcoming  barriers  so  as  they

may experience new opportunities

●  To  assist  in  providing  a  safe  and  supportive

environment

●  To protect, identify and safeguard from abuse
all  vulnerable  people  and  undertake  the
correct
a
procedures
safeguarding concern

reporting

for

PERFORMANCE MANAGEMENT
●  To undertake any training deemed necessary
●  To fully prepare for appraisal meetings

PERSONAL LEADERSHIP
●  To be an efficient, collaborative and

effective team member

●  To communicate effectively and

appropriately

●  To  feedback  observations  and  ideas  and

share your learning

●  To identify problems and opportunities
●  To be proactive
●  To seek continuous improvement
●  To encourage trust through own actions

Reviewed 04.17/Oct 2018/2020/Sept 2023

PROFESSIONAL CONDUCT
●  To  maintain  and  establish  good  relationships  with  professionals,  colleagues  and anyone you

come into contact with through your role
●  To always behave in a professional manner
●  To display a personal appearance that is clean, appropriate and tidy and dress accordingly
●  To maintain confidentiality
●  To assist with fund-raising activities across Orchard Trust
●  To  uphold  and  demonstrate  the  values  of  Orchard  Trust  and  apply  these  to  all internal and

external interactions.

●  To act as an ambassador for the Orchard Trust
●  To express views in a constructive way
●  To  collaborate  to  seek  the  best  outcome  for  the  Trust,  supporting  other  teams  where

appropriate

●  To deliver on commitments in a timely way

Reviewed 04.17/Oct 2018/2020/Sept 2023

Person Specification – Support Worker

Team Working

Is flexible, reliable and adaptable
Is actively involved in promoting high standards

What we are looking for
●  Works collaboratively and effectively within a team
●
●
●  Has a ‘can do’ positive attitude
●  Able to work on own initiative
●  Problem solver and prepared to go the extra mile
●  Complies with all aspects of statutory and Orchard

What this might look like
You  will  actively  respond  to  and  support  your  manager,
supervisors and team to maintain a high-quality provision.
You  are  self-motivated  and  flexible  to  change,  sometimes
without much warning
Work collaboratively within your team, treating each member
with dignity and respect
Help generate solutions to any problems that may arise

Communication
and interpersonal
skills

Trust regulations

●  Communicates and listens effectively at all levels
●  Maintains confidentiality
●  Has a sense of humour
●  Behaves in a professional manner and acts as an
ambassador when representing the Orchard Trust

Literacy and
Numeracy

IT

Planning

Experience

●  Able  to  read,  comprehend  and  write  neatly,  legibly

and accurately.

●  Can spell well
●

Is able to undertake simple mathematical
calculations

●  Has the ability to write factual information rather

than opinion in a succinct way

●  Be able to use a computer effectively or be prepared
to undertake the necessary training and have a
working knowledge of Microsoft Word.

●  Excellent time management
●  Good organisational skills
●  Able to work within agreed timescales
●  Advantageous if experience of working alongside

people with learning difficulties or in the Health and

Reviewed 04.17/Oct 2018/2020/Sept 2023

Speaks clearly and uses appropriate language
Shares information effectively
You  will  ensure  that  chatter  and  social  networking  do  not
lead  to
inadvertently  breaking  a  confidential  piece  of
information
Ensures all sensitive documentation is secure
Promotes the Trust as a ‘great’ organisation
Up  to  date  records  and  documentation  will  need  to  be
completed,  such  as  communication  books,  food  and  bowel
charts, reports for reviews, minutes of meetings etc
You  will  need  to  add,  subtract,  multiply  and  divide  when
undertaking Client finance and petty cash duties
Any records completed will need to be ‘SMART’,’ specific,
measurable, authentic, relevant and timely’
Produce a menu, invitation, write a report, letter etc

Begin your shifts promptly
Complete set tasks within given time scales

More importantly you will already share our values of
kindness, respect, working together and individuality

Training and
Development

Social Care Sector, however, full training will be
given

●  Responds to constructive feedback in a positive way
●  Uses reflective practice to improve performance
●  Undertakes all training deemed necessary
●  To undertake the Care Certificate (a mandatory
requirement). This must be completed within 12
weeks of commencement

●  Three years driving experience and full driving

licence and if eligible a willingness to drive a Trust
vehicle and undertake a driving assessment

●  To have Class 1 Business insurance on private

Reflect on your working practises. What was good, what
wasn’t so good, how can I improve and how will I do it next
time.
Show the motivation and competence to undertake a Level 2
Health and Social Care Diploma and complete within 18
months of commencement.
Use feedback from others to improve work performance
Actively involved in the supervision process
Takes responsibility for and has a commitment to training

Initiative

vehicle
Identify problems and opportunities

●
●  Be proactive

Look for new opportunities and be willing to initiate new
ideas

As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for all advertised vacancies.

Reviewed 04.17/Oct 2018/2020/Sept 2023

Cleaner Job Description & Person Specification

Cleaner

Rate of pay: £12.21

Hours:

A/L entitlement:

Responsible to: Home Manager

Mission Statement

  Values of the Orchard Trust

●  The Orchard Trust supports the
involvement, independence and
development of people with learning
disabilities

●  Kindness
●  Respect
●  Working  together
●  Individuality

Reviewed 04/17/Oct 2018/2022

Job Description and Person Specification

Overview: To ensure that premises are clean and tidied to a high standard

EFFECTIVE DELIVERY

TECHNICAL

●  To  demonstrate  respect  and  dignity  to those
whom the Trust support and your colleagues
●  To communicate effectively and appropriately
●  To  assist  in  creating  an  environment  that  is

●  To  maintain  a  clean,

tidy  and  safe
environment  at  all  times, under the direction
of the home manager.

●  To use equipment and cleaning products in a

supportive and positive

safe and purposeful manner.

●  To  collaborate  to  seek  the  best  outcome  for
the  Trust,  supporting  other  teams  where
appropriate

●  To  sometimes  carry  out  specific  tasks,  such
as  shopping,  helping  with  meals  under  the
direction of the home manager.

●  To take ownership
●  To deliver on commitments in a timely way
●  To respect the contribution of others
●  To recognise the achievements of others
●  To  feedback  observations  and  ideas  and

share your learning

●  To protect, identify and safeguard from abuse
all  vulnerable  people  and  know  the  correct
procedures
for  reporting  a  safeguarding
concern

●  To keep up to date and accurate records
●  To  be  physically  capable in all aspects of the

●  To identify problems and opportunities
●  To be proactive
●  To prioritise and coordinate a workload
●  To  be  a  collaborative,  efficient  and  effective

team member

●  To seek continuous improvement
●  To encourage trust through own actions
●  To be motivated, flexible and reliable

role

●  To  ensure  Trust  properties  are  secure  at  the

end of your duties.

●  To  maintain

re-ordering  of
required.

inventory  of

stock  and
cleaning  equipment  as

●  To  maintain  daily  records  and  adhere  to

cleaning schedules.

●  To  ensure  safe  and  secure  storage  of

hazardous substances or equipment.

●  To  dispose  of  clinical  waste  in  accordance

with the Trusts policies and procedures
●  To take all reasonable health and safety
precautions and to participate in suitable
instructions in such matters.  To notify senior
staff of any deficiencies observed in other
provisions made by the Orchard Trust.
●  To participate in and contribute to staff

meetings

Within  your  first  six  weeks  of  employment  you
will  be  contacted by our Training Department to
begin the Common Induction Standards (CIS), a
mandatory  requirement  for  all  those  working  in
the  health  and  social  care  sector.   Please  be
aware that the CIS workbook must be completed
within 12 weeks of commencement of it and you
will  be  given  an  agreed  date  for  handing  it  in;
evidence  of  competence  is  required  in  these
standards
your
successfully
probationary period.

complete

to

Reviewed 04/17/Oct 2018/2022

PERFORMANCE MANAGEMENT
●  To undertake any training deemed necessary
●  To fully prepare for appraisal meetings
●  To attend regular supervisions

PROFESSIONAL CONDUCT
●  A willingness to seek guidance if in doubt
●  An ability to work in an orderly and methodical manner
●  To  maintain  and  establish  good  relationships  with  professionals,  colleagues  and  anyone  you

come into contact with through your role
●  To always behave in a professional manner
●  To assist with Orchard Trust fund-raising activities
●  To  uphold  and  demonstrate  the  values  of  Orchard  Trust  and  apply  these  to  all  internal  and

external interactions.

●  To act as an ambassador for the Orchard Trust
●  To maintain confidentiality at all times
●  To express views in a constructive way

Reviewed 04/17/Oct 2018/2022

Key Skills and Person Specification – Cleaner

Team Working

What we are looking for
●  Works collaboratively and effectively within a

team

●  Is flexible, reliable and adaptable
●  Is actively involved in promoting high standards
●  Has a ‘can do’ positive attitude
●  Able to work on own initiative and

independently

●  Problem solver and prepared to go the extra

mile

●  Complies  with statutory and OT regulations
●  Communicates and listens effectively at all

levels

●  Maintains confidentiality
●  Has a sense of humour
●  Behaves in a professional manner and acts as

an ambassador when representing the Orchard
Trust

●  Uphold values of Orchard Trust
●  Able  to  read,  comprehend  and  write  neatly,

legibly and accurately.

●  Can spell well
●  Is able to undertake simple mathematical

calculations

●  Has the ability to write factual information
rather than opinion in a succinct way

●  Be able to use a computer effectively or be

prepared to undertake the necessary training
and have a working knowledge of Microsoft
Word.

●  Excellent time management
●  Good organisational skills
●  Able to work within agreed timescales

Communication
and interpersonal
skills

Literacy and
Numeracy

IT

Planning

Reviewed 04/17/Oct 2018/2022

What this might look like
You  will  actively  respond  to  and  support  your  manager,
supervisors and team to maintain a high quality provision.
You  are  self  motivated  and  flexible  to  change,  sometimes
without much warning
Work  collaboratively  within  your  team,  treating  each
member with dignity and respect
Help generate solutions to any problems that may arise
You lone work in a confident, safe and professional manner

Speaks clearly and uses appropriate language
Shares information effectively
You  will  ensure  that  chatter  and  social  networking  do  not
lead  to  inadvertently  breaking  a  confidential  piece  of
information
Ensures all sensitive documentation is secure
Promotes the Trust as a ‘great ‘ organisation

Up  to  date  records  and  documentation  will  need  to  be
completed,  such  as  communication  books, cleaning record
sheets and  documentation etc
You may need to add, subtract, multiply for mixing cleaning
solutions etc.
Any  records  completed  will  need  to  be  ‘SMART’,’  specific,
measurable, authentic, relevant and timely’
Produce a cleaning schedule or complete cleaning record
sheets.

Begin your shifts promptly
Complete set tasks within given  time scales

Experience

Training and
Development

●  Experience of cleaning in a busy health and
social care/education environment and have
empathy for people who have learning
difficulties.

●  Full driving licence

●  Responds to constructive feedback in a positive

way

●  Uses reflective practice to improve performance
●  Undertakes all training deemed necessary
●

Plan a cleaning  schedule around events and changes to
normal routines
You will be able to clean to a high standard in a busy
environment, develop sound cleaning routines whilst
remaining flexible and responsive to the demands of the
environment.
Ability to travel between sites to undertake cleaning as
required
Reflect on your working practises. What was good, what
wasn’t so good, how can I improve and how will I do it
next time.
Use feedback from others to improve work performance
Actively involved in the supervision process
Takes responsibility for and has a commitment to training

Initiative

●  Be proactive
●  Ability to be self motivated and strive towards

Look for new opportunities and be willing to initiate new
ideas

high levels of achievement

This job description, key skills, person specification and examples given are intended as a guide and are not an exhaustive list of
duties, skills and behaviours necessary for the role. There will be a requirement to be flexible in line with changing needs.

As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for all
advertised vacancies.

Reviewed 04/17/Oct 2018/2022

Assistant Administrator for Services -Job Description & Person Specification

Reviewed 12.18/11.25

Job Description and Person Specification

Overview:  To support the Service Managers in administration duties

EFFECTIVE DELIVERY

●  To  demonstrate respect and dignity to those

whom the Trust support

●  To

communicate

effectively

and

appropriately

TECHNICAL
●  To  ensure  all  documentation  is  completed
to  a  high  standard  in  accordance  with
requirements  and  is  well  organised  and
kept up to date

●  To  assist  in  creating  an  environment  that  is

●  To co-ordinate meetings, Client reviews and

supportive and positive

other events as required

●  To  collaborate  to  seek  the best outcome for
the  Trust,  supporting  other  teams  where
appropriate

●  To take ownership
●  To deliver on commitments in a timely way
●  To respect the contribution of others
●  To recognise the achievements of others
●  To  feedback  observations  and  ideas  and

share learning

●  To identify problems and opportunities
●  To be proactive
●  To prioritise and coordinate a workload
●  To  be  a  collaborative,  efficient  and  effective

team member

●  To seek continuous improvement
●  To encourage trust through own actions

●  To assist in producing Client care plans and

health action plans

●  To assist in keeping Client inventories up to

date

●  To  assist  in  designing  and  producing  easy

read documentation

●  To  assist  in  keeping  the  staff  training,
annual  leave  and  sickness  records  up  to
date

●  To  carry  out  petty  cash  checks  and weekly
reconciliation  along  with  client  money
checks

●  To collate short break returns as required
●  To distribute and collate Client and relatives

satisfaction questionnaires

●  To  protect,  identify  and  safeguard  from
abuse  all  vulnerable  people  and  undertake
the  correct  procedures  for  reporting  a
safeguarding concern

●  To be able to prioritise and co-ordinate your

workload

●  To  participate  fully  and  flexibly  as  a  team
member,  working  between  services  as
required

●  To  actively  participate  in  staff  and  other

meetings

●  To  take  all  reasonable  health  and  safety
precautions  and  to  participate  in  suitable
instructions in such matters.

●  To  notify  senior  staff  of  any  deficiencies
observed  in  other  provisions  made  by  the
Orchard Trust.

PERFORMANCE MANAGEMENT
●  To undertake any training deemed necessary
●  To  fully prepare for appraisal meetings

Reviewed 12.18/11.25

PROFESSIONAL CONDUCT
●  A willingness to seek guidance if in doubt
●  An ability to work in an orderly and methodical manner
●  To  maintain  and  establish  good  relationships  with  professionals,  colleagues  and  anyone  you

come into contact with through your role
●  To always behave in a professional manner
●  To display a personal appearance that is clean, appropriate and tidy and dress accordingly
●  To assist with Orchard Trust fund-raising activities
●  To  uphold  and  demonstrate  the  values  of  Orchard  Trust  and  apply  these  to  all  internal  and

external interactions.

●  To act as an ambassador for the Orchard Trust
●  To maintain confidentiality in line with policies and procedures of the Orchard Trust.
●  To express views in a constructive way
●  To adhere to all Policies and Procedures

Reviewed 12.18/11.25

Key Skills and Person Specification – Assistant Administrator for Services

Team Working

Communication
and interpersonal
skills

Literacy and
Numeracy

What we are looking for

♦  Is flexible, reliable and adaptable;
accepting change at short notice
♦  Is actively involved in promoting high

standards

♦  Has a ‘can do’ positive attitude
♦  Able to work on own initiative and as

part of a team

♦  Problem solver and prepared to go the

extra mile

♦  Complies  with all aspects of statutory

and Orchard Trust regulations
♦  High level of emotional resilience
♦  Communicates and listens effectively at

all levels

♦  Maintains confidentiality
♦  Excellent communication, telephone,

administration and record keeping skills

♦  Act with integrity
♦  Able  to  read,  comprehend  and  write

neatly, legibly and accurately.

♦  Take  minutes

/
Disciplinaries  and  type  them  up  to  a
high standard

of  meetings

What this might look like
You  will  actively  support  the  managers  effectively  and
resourcefully to maintain a high quality department
You  are  self-motivated  and  flexible  to  change,  sometimes
without much warning
You  will  work  collaboratively  within  your  team,  treating
each member with dignity and respect
To occasionally work outside standard working hours
Able  to  make  decisions  and   generate  solutions  to  any
problems

Ensures efficient communication with managers and team
Ensures all sensitive documentation is secure
Shares information effectively
Promotes the Trust in a positive light
Able to use a shared telephone system effectively

Word processed and written documentation completed to a
high standard
Records completed accurately
Able  to  accurately  maintain  Clients  and  Trust  expenditure
records

♦  High  level  of  grammar  and  ability  to

spell accurately

♦  Able  to  undertake  simple  mathematical

calculations

♦  Able  to  write  factual  information  rather

than opinion in a succinct way

♦  Have excellent IT skills. Be able to use a
computer effectively and have a working

IT

Reviewed 12.18/11.25

Planning

Experience

Training and
Development

Creativity

Initiative

knowledge of GoogleDocs, Microsoft
Word, Excel, Powerpoint

♦  Complete and update staffing rota’s
♦  Excellent time management
♦  Good organisational skills
♦  Experience working in a busy

administrative and office environment.
♦  Evidence of working as part of a team
♦  A good standard of education
♦  Excellent administration skills
♦  Responds to constructive feedback in a

positive way

♦  Undertake all training deemed

necessary

♦  Uses reflective practice to improve

performance

♦  Able to share ideas and new learning

♦  Challenge conventional wisdom, hunt
for great ideas from industry, other
organisations, training and peers

♦  Be proactive
♦  Ability to be self motivated and strive
towards high levels of achievement

Able to manage workload effectively and efficiently,
ensuring that all required tasks are completed
Have previously worked in an office environment and
undertaken administrative tasks
Evidence of and good ability to work as part of a team
GCSE English Language or equivalent
Good experience of or qualifications in administration and
IT
Reflect on your working practises. What was good, what
wasn’t so good, how can I improve and how will I do it
next time.
Actively seek feedback about work performance
Use feedback from others to improve work performance
Takes responsibility for and has a commitment to training

Voice your views and ideas , even if different from others
and gain insight from the world around you
Be proactive by researching into new initiatives, ideas
Overcome obstacles
Look for new opportunities and be willing to initiate new
ideas

      As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for
      all advertised vacancies.

Reviewed 12.18/11.25

Team Leader Job Description & Person Specification

Our Values

Definition

In action

Kindness

We treat others and ourselves
with gentleness, warmth and
care, focusing on the little
things that really matter

Respect

We look after ourselves, each
other, our places and the
environment

Individuality  We recognise one another for

Working
together

the people we are,
understanding and accepting
preferences and beliefs to
ensure a personalised care and
support.

We believe the best results are
gained through working as a
team, valuing suggestions and
encouraging new ideas as we
strive to continuously improve
the care we provide.

This can be as simple as a kind word, opening a door
or making a cup of tea for a busy colleague, sending
an email thanking someone or sending family a photo
showing how happy a client is with their day or
achievement.
We build trust by giving gentle and truthful feedback
promoting growth and flexible thinking.
Through  listening  to  each  other  and  paying attention
when  someone  has  something  they  want  to  say  we
support  the  development  of  self-respect  and  feelings
of  worth  and  appreciation.  We  encourage  each other
to learn and develop.
The individual, each as a separate star, is the centre of
all we do. Interaction, in its many forms, allows
understanding of ideas and wishes providing dignified
care and supporting the individual allowing them to
choose what is important to them. This may be a
favourite cup, preferred seat at the table or the trip of
a lifetime in a helicopter.
Knowledge, skill and understanding develop over time
and through the sharing of experience. Seeking best
practice and innovation we work closely with others to
achieve the best result. We value the contribution of
clients, families, staff, volunteers and our partners to
support us to be the best we can.

Job Description

Reviewed 04.16/04.18/Oct 2018/Sept 2023

PERSON CENTRED
●  To  demonstrate respect and dignity to those

you support

●  To  always  act  in  the  best  interest  of  the

people you are supporting

TECHNICAL
●  To  administer  medication  in  line  with
Orchard  Trust  policy  and  individual  care
plans

●  To actively participate in reviews and other

●  To  assist  in  creating  an  environment  that  is

relevant meetings

supportive and positive

●  To work with a person-centred approach
●  To  enable  and  empower  people  to  develop

new skills and independence

●  To  provide  personal  and  physical  care,  if
required,  in  line  with  care  plans  and  risk
assessments

●  To

communicate

effectively

and

appropriately

●  To  support  people

in  establishing  new

friendships and maintaining existing ones
●  To  recognise  people’s  talents  and  promote

●  To  undertake  a  supervisory  role  in  the
operational management of the service
●  To  adhere  to  Orchard  Trust’s  Policies  and
Procedures,  CQC  Essential  Standards  of
Quality  and  Safety  and  the GSCC Code of
Conduct

●  To  keep  up  to  date  and accurate records,
performing audits and reviews as required
●  To  manage  staff  rotas,  ensuring sufficient
competent  staff  with  the  correct skills are
available

●  To  manage  financial  resources  effectively

individuality

and efficiently

●  To actively encourage participation in leisure,
education  and  community
life,  helping
people  access  services  that  promote  their
well-being  and  support  people  on  holidays
away from home.

●  To  assist  in  overcoming  barriers  so  as  they

●  To  keep  accurate  financial  records  when
dealing  with  service  users’  finances  and
petty cash

●  In  the  absence  of  the  manager/deputy
manager  to  assume  responsibility  for  the
management of the services

may experience new opportunities

●  To  assist  in  providing  a  safe  and  supportive

environment

●  To  protect,  identify  and  safeguard  from
abuse  all  vulnerable  people  and  undertake
the  correct  procedures  for  reporting  a
safeguarding concern

PERFORMANCE MANAGEMENT
●  To  actively  undertake  staff  supervisions  at
least three times a year per staff member

●  To conduct annual appraisal meetings
●  To undertake any training deemed necessary

Reviewed 04.16/04.18/Oct 2018/Sept 2023

LEADERSHIP
●  To be an efficient, collaborative and

effective team leader, with delegation and
feedback responsibilities: motivate, support,
induct and mentor/coach team members

●  To communicate effectively and

appropriately

●  To  feedback  observations  and  ideas  and

share your learning

●  To  take  ownership  and  responsibility  for

decisions and actions

●  To identify problems and opportunities
●  To be proactive
●  To seek continuous improvement
●  To encourage trust through own action

PROFESSIONAL CONDUCT
●  To conform to a high standard of professional conduct at all times
●  To be able to prioritise and co-ordinate a workload
●  To maintain and establish good relationships with professionals, colleagues and anyone you

come into contact with through your role
●  To always behave in a professional manner
●  To display a personal appearance that is clean, appropriate and tidy and dress accordingly
●  To maintain confidentiality
●  To assist with fund-raising activities across Orchard Trust
●  To uphold and demonstrate the values of Orchard Trust and apply these to all internal and

external interactions.

●  To act as an ambassador for the Orchard Trust
●  To express views in a constructive way
●  To collaborate to seek the best outcome for the Trust, supporting other teams where

appropriate

●  To take ownership
●  To deliver on commitments in a timely way
●  To respect the contribution of others
●  To recognise the achievements of others

Reviewed 04.16/04.18/Oct 2018/Sept 2023

Person Specification – Team Leader

What we are looking for

What this might look like

Team Working

●  Works collaboratively and effectively within a team
●  Is flexible, reliable and adaptable
●  Is actively involved in promoting high standards
●  Has a ‘can do’ positive attitude
●  Able to work on own initiative
●  Problem solver and prepared to go the extra mile
●  Complies with all aspects of statutory and OT

●  Support  your  manager  and  colleagues  to  maintain  a  high

quality provision.

●  Actively seek feedback on performance
●  Delegate and feedback effectively and appropriately
●  You  are  self-motivated  and  flexible  to  change,  sometimes

without much warning

●  Work  collaboratively  within  your team, treating each member

regulations

with dignity and respect

Communication
and
interpersonal
skills

●  Communicates and listens effectively at all levels
●  Maintains confidentiality
●  Has a sense of humour
●  Behaves in a professional manner and acts as an
ambassador when representing the Orchard Trust

●  Acts as a role model at all times

Literacy and
Numeracy

●  Able  to  read,  comprehend  and  write  neatly, legibly

and accurately.

●  Can spell well
●  Is able to undertake mathematical calculations
●  Has the he ability to write factual information rather

than opinion in a succinct way

●  Able  to  make  decisions  and  generate  solutions  to  any

problems

●  Speaks clearly and uses appropriate language
●  Shares  information  effectively,  good  networking  skills,  has

integrity

●  Ensure  that  chatter  and  social  networking  do  not  lead  to
inadvertently breaking a confidential piece of information

●  Ensures all sensitive documentation is secure
●  Promotes the Trust as a ‘great’ organisation
●  Up  to  date  records  and  documentation  will  need  to  be
completed,  such  as  communication  books,  food  and  bowel
charts,  reports  for  reviews,  minutes  of  meetings,  risk
assessments and care plans

●  You  will  need  to  add,  subtract,  multiply  and  divide  when
undertaking petty Service User finance and petty cash duties
●  Any  records  completed  will  need  to  be  ‘SMART’,’  specific,

measurable, authentic, relevant and timely’

IT

●  Be able to use a computer effectively and have a

working knowledge of Microsoft Word and Outlook

●  Produce a menu, invitation; write a report, letter etc.
●  Be able to send and receive emails

Reviewed 04.16/04.18/Oct 2018/Sept 2023

Planning

●  Excellent time management
●  Good organisational skills
●  Able to work within agreed timescales

●  Working to deadlines, prioritising, ensuring shifts begin

promptly

●  Produce a rota, planning holidays etc.
●  Complete set tasks within given time scales

Experience

●  Experience of working alongside people with

●  You will need to have worked in a care setting for a minimum

Training and
Development

learning difficulties or in the Health and Social Care
Sector

●  NVQ/Health and Social Care Diploma level 2
●  Responds to constructive feedback in a positive way
●  Uses reflective practice to improve performance
●  Undertakes all training deemed necessary
●  To undertake the Care Certificate (a mandatory
requirement). This must be completed within 12
weeks of commencement

●  Three years driving experience and full driving

licence and if eligible a willingness to drive a Trust
vehicle and undertake a driving assessment

Initiative

●  Identify problems and opportunities
●  Be proactive

of eighteen months

●  Show motivation and competence to undertake L3 Health and

Social Care Diploma and complete within 18 months of
commencement.

●  Reflect on your working practises. What was good, what

wasn’t so good, how can I improve and how will I do it next
time.

●  Use feedback from others to improve work performance
●  Actively involved in the supervision process
●  Takes responsibility for and has a commitment to training

●  Look for new opportunities and be willing to initiate new ideas

Decision
Making

●  Take ownership and responsibility for decisions and
actions in the manager’s/deputy manager’s absence

●  Take a positive stance in changing and evolving situations

This job description, key skills, person specification and examples given are intended as a guide and are not an exhaustive list of duties, skills and
behaviours necessary for the role. There will be a requirement to be flexible in line with changing needs

As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for all advertised vacancies.

Reviewed 04.16/04.18/Oct 2018/Sept 2023