Team Leader Job Description & Person Specification Our Values Definition In action Kindness We treat others and ourselves with gentleness, warmth and care, focusing on the little things that really matter Respect We look after ourselves, each other, our places and the environment Individuality We recognise one another for Working together the people we are, understanding and accepting preferences and beliefs to ensure a personalised care and support. We believe the best results are gained through working as a team, valuing suggestions and encouraging new ideas as we strive to continuously improve the care we provide. This can be as simple as a kind word, opening a door or making a cup of tea for a busy colleague, sending an email thanking someone or sending family a photo showing how happy a client is with their day or achievement. We build trust by giving gentle and truthful feedback promoting growth and flexible thinking. Through listening to each other and paying attention when someone has something they want to say we support the development of self-respect and feelings of worth and appreciation. We encourage each other to learn and develop. The individual, each as a separate star, is the centre of all we do. Interaction, in its many forms, allows understanding of ideas and wishes providing dignified care and supporting the individual allowing them to choose what is important to them. This may be a favourite cup, preferred seat at the table or the trip of a lifetime in a helicopter. Knowledge, skill and understanding develop over time and through the sharing of experience. Seeking best practice and innovation we work closely with others to achieve the best result. We value the contribution of clients, families, staff, volunteers and our partners to support us to be the best we can. Reviewed 04.16/04.18/Oct 2018/Sept 2023 Job Description PERSON CENTRED ● To demonstrate respect and dignity to those you support ● To always act in the best interest of the people you are supporting TECHNICAL ● To administer medication in line with Orchard Trust policy and individual care plans ● To actively participate in reviews and other ● To assist in creating an environment that is relevant meetings supportive and positive ● To work with a person-centred approach ● To enable and empower people to develop new skills and independence ● To provide personal and physical care, if required, in line with care plans and risk assessments ● To communicate effectively and appropriately ● To support people in establishing new friendships and maintaining existing ones ● To recognise people’s talents and promote ● To undertake a supervisory role in the operational management of the service ● To adhere to Orchard Trust’s Policies and Procedures, CQC Essential Standards of Quality and Safety and the GSCC Code of Conduct ● To keep up to date and accurate records, performing audits and reviews as required ● To manage staff rotas, ensuring sufficient competent staff with the correct skills are available ● To manage financial resources effectively individuality and efficiently ● To actively encourage participation in leisure, life, helping education and community people access services that promote their well-being and support people on holidays away from home. ● To assist in overcoming barriers so as they ● To keep accurate financial records when dealing with service users’ finances and petty cash ● In the absence of the manager/deputy manager to assume responsibility for the management of the services may experience new opportunities ● To assist in providing a safe and supportive environment ● To protect, identify and safeguard from abuse all vulnerable people and undertake the correct procedures for reporting a safeguarding concern PERFORMANCE MANAGEMENT ● To actively undertake staff supervisions at least three times a year per staff member ● To conduct annual appraisal meetings ● To undertake any training deemed necessary LEADERSHIP ● To be an efficient, collaborative and effective team leader, with delegation and feedback responsibilities: motivate, support, induct and mentor/coach team members ● To communicate effectively and appropriately ● To feedback observations and ideas and share your learning ● To take ownership and responsibility for decisions and actions ● To identify problems and opportunities ● To be proactive ● To seek continuous improvement Reviewed 04.16/04.18/Oct 2018/Sept 2023 ● To encourage trust through own action PROFESSIONAL CONDUCT ● To conform to a high standard of professional conduct at all times ● To be able to prioritise and co-ordinate a workload ● To maintain and establish good relationships with professionals, colleagues and anyone you come into contact with through your role ● To always behave in a professional manner ● To display a personal appearance that is clean, appropriate and tidy and dress accordingly ● To maintain confidentiality ● To assist with fund-raising activities across Orchard Trust ● To uphold and demonstrate the values of Orchard Trust and apply these to all internal and external interactions. ● To act as an ambassador for the Orchard Trust ● To express views in a constructive way ● To collaborate to seek the best outcome for the Trust, supporting other teams where appropriate ● To take ownership ● To deliver on commitments in a timely way ● To respect the contribution of others ● To recognise the achievements of others Reviewed 04.16/04.18/Oct 2018/Sept 2023 Person Specification – Team Leader What we are looking for What this might look like Team Working ● Works collaboratively and effectively within a team ● Is flexible, reliable and adaptable ● Is actively involved in promoting high standards ● Has a ‘can do’ positive attitude ● Able to work on own initiative ● Problem solver and prepared to go the extra mile ● Complies with all aspects of statutory and OT regulations Communication and interpersonal skills ● Communicates and listens effectively at all levels ● Maintains confidentiality ● Has a sense of humour ● Behaves in a professional manner and acts as an ambassador when representing the Orchard Trust ● Acts as a role model at all times Literacy and Numeracy ● Able to read, comprehend and write neatly, legibly and accurately. ● Can spell well ● Is able to undertake mathematical calculations ● Has the he ability to write factual information rather than opinion in a succinct way Support your manager and colleagues to maintain a high quality provision. Actively seek feedback on performance Delegate and feedback effectively and appropriately You are self-motivated and flexible to change, sometimes without much warning Work collaboratively within your team, treating each member with dignity and respect Able to make decisions and generate solutions to any problems Speaks clearly and uses appropriate language Shares integrity information effectively, good networking skills, has Ensure that chatter and social networking do not lead to inadvertently breaking a confidential piece of information Ensures all sensitive documentation is secure Promotes the Trust as a ‘great’ organisation Up to date records and documentation will need to be completed, such as communication books, food and bowel charts, reports for reviews, minutes of meetings, risk assessments and care plans You will need to add, subtract, multiply and divide when undertaking petty Service User finance and petty cash duties Any records completed will need to be ‘SMART’,’ specific, measurable, authentic, relevant and timely’ IT ● Be able to use a computer effectively and have a working knowledge of Microsoft Word and Outlook Produce a menu, invitation; write a report, letter etc. Be able to send and receive emails Reviewed 04.16/04.18/Oct 2018/Sept 2023 Planning ● Excellent time management ● Good organisational skills ● Able to work within agreed timescales Experience ● Experience of working alongside people with learning difficulties or in the Health and Social Care Sector Training and Development ● NVQ/Health and Social Care Diploma level 2 ● Responds to constructive feedback in a positive way ● Uses reflective practice to improve performance ● Undertakes all training deemed necessary ● To undertake the Common Induction Standards (a mandatory requirement). This must be completed within 12 weeks of commencement ● Three years driving experience and full driving licence and if eligible a willingness to drive a Trust vehicle and undertake a driving assessment Initiative ● Identify problems and opportunities ● Be proactive Working to deadlines, prioritising, ensuring shifts begin promptly Produce a rota, planning holidays etc. Complete set tasks within given time scales You will need to have worked in a care setting for a minimum of eighteen months Show motivation and competence to undertake L3 Health and Social Care Diploma and complete within 18 months of commencement. Reflect on your working practises. What was good, what wasn’t so good, how can I improve and how will I do it next time. Use feedback from others to improve work performance Actively involved in the supervision process Takes responsibility for and has a commitment to training Look for new opportunities and be willing to initiate new ideas Decision Making ● Take ownership and responsibility for decisions and actions in the manager’s/deputy manager’s absence Take a positive stance in changing and evolving situations As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for all advertised vacancies. Reviewed 04.16/04.18/Oct 2018/Sept 2023
Join our passionate and hard working team at The Orchard Trust
You can apply online for our positions, or download the offline application form.
Cook - LYDBROOK
We are looking for an enthusiastic and reliable COOK to support our clients at our residential home in COLEFORD, Forest of Dean.
- 22 hours a week, flexible rota on a 6 week pattern including some weekends. (11am – 6.30pm)
About Us:
At the Orchard Trust we respect everyone involved in the Trust, working together with a culture of openness and celebrating the individuality of our staff, volunteers and clients. If this strikes a chord with you then please read on!
We provide daily support within our homes for people with learning and/or physical disabilities. A full training package is provided, that includes The Care Certificate, along with the opportunity to progress to HSC Diploma 3 should you wish to progress your career.
We are based in the Forest of Dean, Gloucestershire with locations in Coleford, Lydbrook, Lydney and Ruardean.
Salary:
- £12.21 – 12.46 per hour
- £15 for a 7.5 hour bank holiday shift.
- Cashback Healthcare Scheme (money back for dental care, opticians etc)
- Long Service Awards (extra holiday for length of service)
- DBS reimbursed
- Pension
- Group Life Assurance
- Free high quality training including the Care Certificate
- 28 days annual leave including bank holidays (pro rata for part time)
Enhanced DBS and references required for this position.
Support Worker - COLEFORD
We are looking for an enthusiastic and reliable Support Worker to support our clients at our residential home in COLEFORD, Forest of Dean.
About Us:
At the Orchard Trust we respect everyone involved in the Trust, working together with a culture of openness and celebrating the individuality of our staff, volunteers and clients. If this strikes a chord with you then please read on!
We provide daily support within our homes for people with learning and/or physical disabilities. A full training package is provided, that includes The Care Certificate, along with the opportunity to progress to HSC Diploma 3 should you wish to progress your career.
We are based in the Forest of Dean, Gloucestershire with locations in Coleford, Lydbrook, Lydney and Ruardean.
Salary:
- £12.21 – 12.46 per hour
- £29 per night– waking night enhancement
- £15 for a 7.5 hour bank holiday shift.
- Equivalent of the minimum wage per hour for sleep in duties.
- Cashback Healthcare Scheme (money back for dental care, opticians etc)
- Long Service Awards (extra holiday for length of service)
- DBS reimbursed
- Pension
- Group Life Assurance
- Free high quality training including the Care Certificate
- 28 days annual leave including bank holidays (pro rata for part time)
- Early shifts 7am – 2pm/Late shift 2pm – 9.30 (including weekend work)
Enhanced DBS and references required for this position.
Support Worker - RUARDEAN
We are looking for an enthusiastic and reliable Support Worker to support our clients at our residential home in RUARDEAN, Forest of Dean.
20 hour contract
About Us:
At the Orchard Trust we respect everyone involved in the Trust, working together with a culture of openness and celebrating the individuality of our staff, volunteers and clients. If this strikes a chord with you then please read on!
We provide daily support within our homes for people with learning and/or physical disabilities. A full training package is provided, that includes The Care Certificate, along with the opportunity to progress to HSC Diploma 3 should you wish to progress your career.
We are based in the Forest of Dean, Gloucestershire with locations in Coleford, Lydbrook, Lydney and Ruardean.
Salary:
- £12.21 – 12.46 per hour
- £29 per night– waking night enhancement
- £15 for a 7.5 hour bank holiday shift.
- Equivalent of the minimum wage per hour for sleep in duties.
- Cashback Healthcare Scheme (money back for dental care, opticians etc)
- Long Service Awards (extra holiday for length of service)
- DBS reimbursed
- Pension
- Group Life Assurance
- Free high quality training including the Care Certificate
- 28 days annual leave including bank holidays (pro rata for part time)
- Early shifts 7am – 2pm/Late shift 2pm – 9.30 (including weekend work)
Enhanced DBS and references required for this position.
Team Leader - COLEFORD
We are looking for an enthusiastic and reliable part time TEAM LEADER to support our clients at our residential home in LYDBROOK, Forest of Dean.
- 22.5 hours per week (includes some weekend working)
About Us:
At the Orchard Trust we respect everyone involved in the Trust, working together with a culture of openness and celebrating the individuality of our staff, volunteers and clients. If this strikes a chord with you then please read on!
We provide daily support within our homes for people with learning and/or physical disabilities. A full training package is provided, that includes The Care Certificate, along with the opportunity to progress to HSC Diploma 3 should you wish to progress your career.
We are based in the Forest of Dean, Gloucestershire with locations in Coleford, Lydbrook, Lydney and Ruardean.
Salary:
- £13.57 – £14.00 per hour
- 22.5 hours per week
- £29 per night– waking night enhancement
- £15 for a 7.5 hour bank holiday shift.
- Equivalent of the minimum wage per hour for sleep in duties.
- Cashback Healthcare Scheme (money back for dental care, opticians etc)
- Long Service Awards (extra holiday for length of service)
- DBS reimbursed
- Pension
- Group Life Assurance
- Free high quality training including the Care Certificate
- 28 days annual leave including bank holidays (pro rata for part time)
- Early shifts 7am – 2pm/Late shift 2pm – 9.30 (including weekend work)
Enhanced DBS and references required for this position.
Bank Support Worker(s)
Required at all services. £12.21 per hour, in addition you will receive a payment of £1.47 per hour (equivalent to 12.07% of your hourly rate) as payment for holiday under the Working Time Regulations 1998.
Under 18’s £9.75 per hour, in addition you will receive a payment of £1.18 per hour (equivalent to 12.07% of your hourly rate) as payment for holiday under the Working Time Regulations 1998.
Apprenticeship Support Worker
Please click here for more information about joining our team as an apprentice.
Apply online
You can apply for any of our current vacancies using our online form below. For more information please contact 01594 861137.
Support Worker Job Description & Person Specification Rate of pay: £12.21 - £12.46 per hour (under 18’s £9.75 per hour) A/L entitlement: 20 days plus bank holidays (part time pro rata) Responsible to: Registered Manager Mission Statement Orchard Trust supports the involvement, independence and development of people with learning disabilities. Our Values Definition In action Kindness We treat others and ourselves with gentleness, warmth and care, focusing on the little things that really matter Respect We look after ourselves, each other, our places and the environment Individuality We recognise one another for the people we are, understanding and accepting preferences and beliefs to ensure a personalised care and support. This can be as simple as a kind word, opening a door or making a cup of tea for a busy colleague, sending an email thanking someone or sending family a photo showing how happy a client is with their day or achievement. We build trust by giving gentle and truthful feedback promoting growth and flexible thinking. Through listening to each other and paying attention when someone has something they want to say we support the development of self-respect and feelings of worth and appreciation. We encourage each other to learn and develop. The individual, each as a separate star, is the centre of all we do. Interaction, in its many forms, allows understanding of ideas and wishes providing dignified care and supporting the individual allowing them to choose what is important to them. This may be a favourite cup, preferred seat at the table or the trip of a lifetime in a helicopter. Working together We believe the best results are gained through working as a team, valuing suggestions and encouraging new ideas as we strive to continuously improve the care we provide. Knowledge, skill and understanding develop over time and through the sharing of experience. Seeking best practice and innovation we work closely with others to achieve the best result. We value the contribution of clients, families, staff, volunteers and our partners to support us to be the best we can. Reviewed 04.17/Oct 2018/2020/Sept 2023 Job Description PERSON CENTRED ● To demonstrate respect and dignity to those you support ● To always act in the best interest of the people you are supporting TECHNICAL ● To administer medication in line with Orchard Trust policy and individual care plans ● To actively participate in reviews and other ● To assist in creating an environment that is relevant meetings ● To adhere to Orchard Trust’s Policies and Procedures, CQC Essential Standards of Quality and Safety and the GSCC Code of Conduct ● To keep up to date and accurate records, performing audits and reviews as required ● To keep accurate financial records when dealing with client’s finances and petty cash supportive and positive ● To work with a person-centred approach ● To enable and empower people to develop new skills and independence ● To provide personal and physical care, if required, in line with care plans and risk assessments ● To communicate effectively and appropriately in establishing new ● To support people friendships and maintaining existing ones ● To recognise people's talents and promote individuality ● To actively encourage participation in leisure, education and community life, helping people access services that promote their well-being and support people on holidays away from home. ● To assist in overcoming barriers so as they may experience new opportunities ● To assist in providing a safe and supportive environment ● To protect, identify and safeguard from abuse all vulnerable people and undertake the correct a procedures safeguarding concern reporting for PERFORMANCE MANAGEMENT ● To undertake any training deemed necessary ● To fully prepare for appraisal meetings PERSONAL LEADERSHIP ● To be an efficient, collaborative and effective team member ● To communicate effectively and appropriately ● To feedback observations and ideas and share your learning ● To identify problems and opportunities ● To be proactive ● To seek continuous improvement ● To encourage trust through own actions Reviewed 04.17/Oct 2018/2020/Sept 2023 PROFESSIONAL CONDUCT ● To maintain and establish good relationships with professionals, colleagues and anyone you come into contact with through your role ● To always behave in a professional manner ● To display a personal appearance that is clean, appropriate and tidy and dress accordingly ● To maintain confidentiality ● To assist with fund-raising activities across Orchard Trust ● To uphold and demonstrate the values of Orchard Trust and apply these to all internal and external interactions. ● To act as an ambassador for the Orchard Trust ● To express views in a constructive way ● To collaborate to seek the best outcome for the Trust, supporting other teams where appropriate ● To deliver on commitments in a timely way Reviewed 04.17/Oct 2018/2020/Sept 2023 Person Specification – Support Worker Team Working Is flexible, reliable and adaptable Is actively involved in promoting high standards What we are looking for ● Works collaboratively and effectively within a team ● ● ● Has a ‘can do’ positive attitude ● Able to work on own initiative ● Problem solver and prepared to go the extra mile ● Complies with all aspects of statutory and Orchard What this might look like You will actively respond to and support your manager, supervisors and team to maintain a high-quality provision. You are self-motivated and flexible to change, sometimes without much warning Work collaboratively within your team, treating each member with dignity and respect Help generate solutions to any problems that may arise Communication and interpersonal skills Trust regulations ● Communicates and listens effectively at all levels ● Maintains confidentiality ● Has a sense of humour ● Behaves in a professional manner and acts as an ambassador when representing the Orchard Trust Literacy and Numeracy IT Planning Experience ● Able to read, comprehend and write neatly, legibly and accurately. ● Can spell well ● Is able to undertake simple mathematical calculations ● Has the ability to write factual information rather than opinion in a succinct way ● Be able to use a computer effectively or be prepared to undertake the necessary training and have a working knowledge of Microsoft Word. ● Excellent time management ● Good organisational skills ● Able to work within agreed timescales ● Advantageous if experience of working alongside people with learning difficulties or in the Health and Reviewed 04.17/Oct 2018/2020/Sept 2023 Speaks clearly and uses appropriate language Shares information effectively You will ensure that chatter and social networking do not lead to inadvertently breaking a confidential piece of information Ensures all sensitive documentation is secure Promotes the Trust as a ‘great’ organisation Up to date records and documentation will need to be completed, such as communication books, food and bowel charts, reports for reviews, minutes of meetings etc You will need to add, subtract, multiply and divide when undertaking Client finance and petty cash duties Any records completed will need to be ‘SMART’,’ specific, measurable, authentic, relevant and timely’ Produce a menu, invitation, write a report, letter etc Begin your shifts promptly Complete set tasks within given time scales More importantly you will already share our values of kindness, respect, working together and individuality Training and Development Social Care Sector, however, full training will be given ● Responds to constructive feedback in a positive way ● Uses reflective practice to improve performance ● Undertakes all training deemed necessary ● To undertake the Care Certificate (a mandatory requirement). This must be completed within 12 weeks of commencement ● Three years driving experience and full driving licence and if eligible a willingness to drive a Trust vehicle and undertake a driving assessment ● To have Class 1 Business insurance on private Reflect on your working practises. What was good, what wasn’t so good, how can I improve and how will I do it next time. Show the motivation and competence to undertake a Level 2 Health and Social Care Diploma and complete within 18 months of commencement. Use feedback from others to improve work performance Actively involved in the supervision process Takes responsibility for and has a commitment to training Initiative vehicle Identify problems and opportunities ● ● Be proactive Look for new opportunities and be willing to initiate new ideas As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for all advertised vacancies. Reviewed 04.17/Oct 2018/2020/Sept 2023
Cleaner Job Description & Person Specification Cleaner Rate of pay: £12.21 Hours: A/L entitlement: Responsible to: Home Manager Mission Statement Values of the Orchard Trust ● The Orchard Trust supports the involvement, independence and development of people with learning disabilities ● Kindness ● Respect ● Working together ● Individuality Reviewed 04/17/Oct 2018/2022 Job Description and Person Specification Overview: To ensure that premises are clean and tidied to a high standard EFFECTIVE DELIVERY TECHNICAL ● To demonstrate respect and dignity to those whom the Trust support and your colleagues ● To communicate effectively and appropriately ● To assist in creating an environment that is ● To maintain a clean, tidy and safe environment at all times, under the direction of the home manager. ● To use equipment and cleaning products in a supportive and positive safe and purposeful manner. ● To collaborate to seek the best outcome for the Trust, supporting other teams where appropriate ● To sometimes carry out specific tasks, such as shopping, helping with meals under the direction of the home manager. ● To take ownership ● To deliver on commitments in a timely way ● To respect the contribution of others ● To recognise the achievements of others ● To feedback observations and ideas and share your learning ● To protect, identify and safeguard from abuse all vulnerable people and know the correct procedures for reporting a safeguarding concern ● To keep up to date and accurate records ● To be physically capable in all aspects of the ● To identify problems and opportunities ● To be proactive ● To prioritise and coordinate a workload ● To be a collaborative, efficient and effective team member ● To seek continuous improvement ● To encourage trust through own actions ● To be motivated, flexible and reliable role ● To ensure Trust properties are secure at the end of your duties. ● To maintain re-ordering of required. inventory of stock and cleaning equipment as ● To maintain daily records and adhere to cleaning schedules. ● To ensure safe and secure storage of hazardous substances or equipment. ● To dispose of clinical waste in accordance with the Trusts policies and procedures ● To take all reasonable health and safety precautions and to participate in suitable instructions in such matters. To notify senior staff of any deficiencies observed in other provisions made by the Orchard Trust. ● To participate in and contribute to staff meetings Within your first six weeks of employment you will be contacted by our Training Department to begin the Common Induction Standards (CIS), a mandatory requirement for all those working in the health and social care sector. Please be aware that the CIS workbook must be completed within 12 weeks of commencement of it and you will be given an agreed date for handing it in; evidence of competence is required in these standards your successfully probationary period. complete to Reviewed 04/17/Oct 2018/2022 PERFORMANCE MANAGEMENT ● To undertake any training deemed necessary ● To fully prepare for appraisal meetings ● To attend regular supervisions PROFESSIONAL CONDUCT ● A willingness to seek guidance if in doubt ● An ability to work in an orderly and methodical manner ● To maintain and establish good relationships with professionals, colleagues and anyone you come into contact with through your role ● To always behave in a professional manner ● To assist with Orchard Trust fund-raising activities ● To uphold and demonstrate the values of Orchard Trust and apply these to all internal and external interactions. ● To act as an ambassador for the Orchard Trust ● To maintain confidentiality at all times ● To express views in a constructive way Reviewed 04/17/Oct 2018/2022 Key Skills and Person Specification – Cleaner Team Working What we are looking for ● Works collaboratively and effectively within a team ● Is flexible, reliable and adaptable ● Is actively involved in promoting high standards ● Has a ‘can do’ positive attitude ● Able to work on own initiative and independently ● Problem solver and prepared to go the extra mile ● Complies with statutory and OT regulations ● Communicates and listens effectively at all levels ● Maintains confidentiality ● Has a sense of humour ● Behaves in a professional manner and acts as an ambassador when representing the Orchard Trust ● Uphold values of Orchard Trust ● Able to read, comprehend and write neatly, legibly and accurately. ● Can spell well ● Is able to undertake simple mathematical calculations ● Has the ability to write factual information rather than opinion in a succinct way ● Be able to use a computer effectively or be prepared to undertake the necessary training and have a working knowledge of Microsoft Word. ● Excellent time management ● Good organisational skills ● Able to work within agreed timescales Communication and interpersonal skills Literacy and Numeracy IT Planning Reviewed 04/17/Oct 2018/2022 What this might look like You will actively respond to and support your manager, supervisors and team to maintain a high quality provision. You are self motivated and flexible to change, sometimes without much warning Work collaboratively within your team, treating each member with dignity and respect Help generate solutions to any problems that may arise You lone work in a confident, safe and professional manner Speaks clearly and uses appropriate language Shares information effectively You will ensure that chatter and social networking do not lead to inadvertently breaking a confidential piece of information Ensures all sensitive documentation is secure Promotes the Trust as a ‘great ‘ organisation Up to date records and documentation will need to be completed, such as communication books, cleaning record sheets and documentation etc You may need to add, subtract, multiply for mixing cleaning solutions etc. Any records completed will need to be ‘SMART’,’ specific, measurable, authentic, relevant and timely’ Produce a cleaning schedule or complete cleaning record sheets. Begin your shifts promptly Complete set tasks within given time scales Experience Training and Development ● Experience of cleaning in a busy health and social care/education environment and have empathy for people who have learning difficulties. ● Full driving licence ● Responds to constructive feedback in a positive way ● Uses reflective practice to improve performance ● Undertakes all training deemed necessary ● Plan a cleaning schedule around events and changes to normal routines You will be able to clean to a high standard in a busy environment, develop sound cleaning routines whilst remaining flexible and responsive to the demands of the environment. Ability to travel between sites to undertake cleaning as required Reflect on your working practises. What was good, what wasn’t so good, how can I improve and how will I do it next time. Use feedback from others to improve work performance Actively involved in the supervision process Takes responsibility for and has a commitment to training Initiative ● Be proactive ● Ability to be self motivated and strive towards Look for new opportunities and be willing to initiate new ideas high levels of achievement This job description, key skills, person specification and examples given are intended as a guide and are not an exhaustive list of duties, skills and behaviours necessary for the role. There will be a requirement to be flexible in line with changing needs. As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for all advertised vacancies. Reviewed 04/17/Oct 2018/2022
Assistant Administrator for Services -Job Description & Person Specification
Reviewed 12.18/11.25
Job Description and Person Specification
Overview: To support the Service Managers in administration duties
EFFECTIVE DELIVERY
● To demonstrate respect and dignity to those
whom the Trust support
● To
communicate
effectively
and
appropriately
TECHNICAL
● To ensure all documentation is completed
to a high standard in accordance with
requirements and is well organised and
kept up to date
● To assist in creating an environment that is
● To co-ordinate meetings, Client reviews and
supportive and positive
other events as required
● To collaborate to seek the best outcome for
the Trust, supporting other teams where
appropriate
● To take ownership
● To deliver on commitments in a timely way
● To respect the contribution of others
● To recognise the achievements of others
● To feedback observations and ideas and
share learning
● To identify problems and opportunities
● To be proactive
● To prioritise and coordinate a workload
● To be a collaborative, efficient and effective
team member
● To seek continuous improvement
● To encourage trust through own actions
● To assist in producing Client care plans and
health action plans
● To assist in keeping Client inventories up to
date
● To assist in designing and producing easy
read documentation
● To assist in keeping the staff training,
annual leave and sickness records up to
date
● To carry out petty cash checks and weekly
reconciliation along with client money
checks
● To collate short break returns as required
● To distribute and collate Client and relatives
satisfaction questionnaires
● To protect, identify and safeguard from
abuse all vulnerable people and undertake
the correct procedures for reporting a
safeguarding concern
● To be able to prioritise and co-ordinate your
workload
● To participate fully and flexibly as a team
member, working between services as
required
● To actively participate in staff and other
meetings
● To take all reasonable health and safety
precautions and to participate in suitable
instructions in such matters.
● To notify senior staff of any deficiencies
observed in other provisions made by the
Orchard Trust.
PERFORMANCE MANAGEMENT
● To undertake any training deemed necessary
● To fully prepare for appraisal meetings
Reviewed 12.18/11.25
PROFESSIONAL CONDUCT
● A willingness to seek guidance if in doubt
● An ability to work in an orderly and methodical manner
● To maintain and establish good relationships with professionals, colleagues and anyone you
come into contact with through your role
● To always behave in a professional manner
● To display a personal appearance that is clean, appropriate and tidy and dress accordingly
● To assist with Orchard Trust fund-raising activities
● To uphold and demonstrate the values of Orchard Trust and apply these to all internal and
external interactions.
● To act as an ambassador for the Orchard Trust
● To maintain confidentiality in line with policies and procedures of the Orchard Trust.
● To express views in a constructive way
● To adhere to all Policies and Procedures
Reviewed 12.18/11.25
Key Skills and Person Specification – Assistant Administrator for Services
Team Working
Communication
and interpersonal
skills
Literacy and
Numeracy
What we are looking for
♦ Is flexible, reliable and adaptable;
accepting change at short notice
♦ Is actively involved in promoting high
standards
♦ Has a ‘can do’ positive attitude
♦ Able to work on own initiative and as
part of a team
♦ Problem solver and prepared to go the
extra mile
♦ Complies with all aspects of statutory
and Orchard Trust regulations
♦ High level of emotional resilience
♦ Communicates and listens effectively at
all levels
♦ Maintains confidentiality
♦ Excellent communication, telephone,
administration and record keeping skills
♦ Act with integrity
♦ Able to read, comprehend and write
neatly, legibly and accurately.
♦ Take minutes
/
Disciplinaries and type them up to a
high standard
of meetings
What this might look like
You will actively support the managers effectively and
resourcefully to maintain a high quality department
You are self-motivated and flexible to change, sometimes
without much warning
You will work collaboratively within your team, treating
each member with dignity and respect
To occasionally work outside standard working hours
Able to make decisions and generate solutions to any
problems
Ensures efficient communication with managers and team
Ensures all sensitive documentation is secure
Shares information effectively
Promotes the Trust in a positive light
Able to use a shared telephone system effectively
Word processed and written documentation completed to a
high standard
Records completed accurately
Able to accurately maintain Clients and Trust expenditure
records
♦ High level of grammar and ability to
spell accurately
♦ Able to undertake simple mathematical
calculations
♦ Able to write factual information rather
than opinion in a succinct way
♦ Have excellent IT skills. Be able to use a
computer effectively and have a working
IT
Reviewed 12.18/11.25
Planning
Experience
Training and
Development
Creativity
Initiative
knowledge of GoogleDocs, Microsoft
Word, Excel, Powerpoint
♦ Complete and update staffing rota’s
♦ Excellent time management
♦ Good organisational skills
♦ Experience working in a busy
administrative and office environment.
♦ Evidence of working as part of a team
♦ A good standard of education
♦ Excellent administration skills
♦ Responds to constructive feedback in a
positive way
♦ Undertake all training deemed
necessary
♦ Uses reflective practice to improve
performance
♦ Able to share ideas and new learning
♦ Challenge conventional wisdom, hunt
for great ideas from industry, other
organisations, training and peers
♦ Be proactive
♦ Ability to be self motivated and strive
towards high levels of achievement
Able to manage workload effectively and efficiently,
ensuring that all required tasks are completed
Have previously worked in an office environment and
undertaken administrative tasks
Evidence of and good ability to work as part of a team
GCSE English Language or equivalent
Good experience of or qualifications in administration and
IT
Reflect on your working practises. What was good, what
wasn’t so good, how can I improve and how will I do it
next time.
Actively seek feedback about work performance
Use feedback from others to improve work performance
Takes responsibility for and has a commitment to training
Voice your views and ideas , even if different from others
and gain insight from the world around you
Be proactive by researching into new initiatives, ideas
Overcome obstacles
Look for new opportunities and be willing to initiate new
ideas
As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for
all advertised vacancies.
Reviewed 12.18/11.25
Team Leader Job Description & Person Specification Our Values Definition In action Kindness We treat others and ourselves with gentleness, warmth and care, focusing on the little things that really matter Respect We look after ourselves, each other, our places and the environment Individuality We recognise one another for Working together the people we are, understanding and accepting preferences and beliefs to ensure a personalised care and support. We believe the best results are gained through working as a team, valuing suggestions and encouraging new ideas as we strive to continuously improve the care we provide. This can be as simple as a kind word, opening a door or making a cup of tea for a busy colleague, sending an email thanking someone or sending family a photo showing how happy a client is with their day or achievement. We build trust by giving gentle and truthful feedback promoting growth and flexible thinking. Through listening to each other and paying attention when someone has something they want to say we support the development of self-respect and feelings of worth and appreciation. We encourage each other to learn and develop. The individual, each as a separate star, is the centre of all we do. Interaction, in its many forms, allows understanding of ideas and wishes providing dignified care and supporting the individual allowing them to choose what is important to them. This may be a favourite cup, preferred seat at the table or the trip of a lifetime in a helicopter. Knowledge, skill and understanding develop over time and through the sharing of experience. Seeking best practice and innovation we work closely with others to achieve the best result. We value the contribution of clients, families, staff, volunteers and our partners to support us to be the best we can. Job Description Reviewed 04.16/04.18/Oct 2018/Sept 2023 PERSON CENTRED ● To demonstrate respect and dignity to those you support ● To always act in the best interest of the people you are supporting TECHNICAL ● To administer medication in line with Orchard Trust policy and individual care plans ● To actively participate in reviews and other ● To assist in creating an environment that is relevant meetings supportive and positive ● To work with a person-centred approach ● To enable and empower people to develop new skills and independence ● To provide personal and physical care, if required, in line with care plans and risk assessments ● To communicate effectively and appropriately ● To support people in establishing new friendships and maintaining existing ones ● To recognise people’s talents and promote ● To undertake a supervisory role in the operational management of the service ● To adhere to Orchard Trust’s Policies and Procedures, CQC Essential Standards of Quality and Safety and the GSCC Code of Conduct ● To keep up to date and accurate records, performing audits and reviews as required ● To manage staff rotas, ensuring sufficient competent staff with the correct skills are available ● To manage financial resources effectively individuality and efficiently ● To actively encourage participation in leisure, education and community life, helping people access services that promote their well-being and support people on holidays away from home. ● To assist in overcoming barriers so as they ● To keep accurate financial records when dealing with service users’ finances and petty cash ● In the absence of the manager/deputy manager to assume responsibility for the management of the services may experience new opportunities ● To assist in providing a safe and supportive environment ● To protect, identify and safeguard from abuse all vulnerable people and undertake the correct procedures for reporting a safeguarding concern PERFORMANCE MANAGEMENT ● To actively undertake staff supervisions at least three times a year per staff member ● To conduct annual appraisal meetings ● To undertake any training deemed necessary Reviewed 04.16/04.18/Oct 2018/Sept 2023 LEADERSHIP ● To be an efficient, collaborative and effective team leader, with delegation and feedback responsibilities: motivate, support, induct and mentor/coach team members ● To communicate effectively and appropriately ● To feedback observations and ideas and share your learning ● To take ownership and responsibility for decisions and actions ● To identify problems and opportunities ● To be proactive ● To seek continuous improvement ● To encourage trust through own action PROFESSIONAL CONDUCT ● To conform to a high standard of professional conduct at all times ● To be able to prioritise and co-ordinate a workload ● To maintain and establish good relationships with professionals, colleagues and anyone you come into contact with through your role ● To always behave in a professional manner ● To display a personal appearance that is clean, appropriate and tidy and dress accordingly ● To maintain confidentiality ● To assist with fund-raising activities across Orchard Trust ● To uphold and demonstrate the values of Orchard Trust and apply these to all internal and external interactions. ● To act as an ambassador for the Orchard Trust ● To express views in a constructive way ● To collaborate to seek the best outcome for the Trust, supporting other teams where appropriate ● To take ownership ● To deliver on commitments in a timely way ● To respect the contribution of others ● To recognise the achievements of others Reviewed 04.16/04.18/Oct 2018/Sept 2023 Person Specification – Team Leader What we are looking for What this might look like Team Working ● Works collaboratively and effectively within a team ● Is flexible, reliable and adaptable ● Is actively involved in promoting high standards ● Has a ‘can do’ positive attitude ● Able to work on own initiative ● Problem solver and prepared to go the extra mile ● Complies with all aspects of statutory and OT ● Support your manager and colleagues to maintain a high quality provision. ● Actively seek feedback on performance ● Delegate and feedback effectively and appropriately ● You are self-motivated and flexible to change, sometimes without much warning ● Work collaboratively within your team, treating each member regulations with dignity and respect Communication and interpersonal skills ● Communicates and listens effectively at all levels ● Maintains confidentiality ● Has a sense of humour ● Behaves in a professional manner and acts as an ambassador when representing the Orchard Trust ● Acts as a role model at all times Literacy and Numeracy ● Able to read, comprehend and write neatly, legibly and accurately. ● Can spell well ● Is able to undertake mathematical calculations ● Has the he ability to write factual information rather than opinion in a succinct way ● Able to make decisions and generate solutions to any problems ● Speaks clearly and uses appropriate language ● Shares information effectively, good networking skills, has integrity ● Ensure that chatter and social networking do not lead to inadvertently breaking a confidential piece of information ● Ensures all sensitive documentation is secure ● Promotes the Trust as a ‘great’ organisation ● Up to date records and documentation will need to be completed, such as communication books, food and bowel charts, reports for reviews, minutes of meetings, risk assessments and care plans ● You will need to add, subtract, multiply and divide when undertaking petty Service User finance and petty cash duties ● Any records completed will need to be ‘SMART’,’ specific, measurable, authentic, relevant and timely’ IT ● Be able to use a computer effectively and have a working knowledge of Microsoft Word and Outlook ● Produce a menu, invitation; write a report, letter etc. ● Be able to send and receive emails Reviewed 04.16/04.18/Oct 2018/Sept 2023 Planning ● Excellent time management ● Good organisational skills ● Able to work within agreed timescales ● Working to deadlines, prioritising, ensuring shifts begin promptly ● Produce a rota, planning holidays etc. ● Complete set tasks within given time scales Experience ● Experience of working alongside people with ● You will need to have worked in a care setting for a minimum Training and Development learning difficulties or in the Health and Social Care Sector ● NVQ/Health and Social Care Diploma level 2 ● Responds to constructive feedback in a positive way ● Uses reflective practice to improve performance ● Undertakes all training deemed necessary ● To undertake the Care Certificate (a mandatory requirement). This must be completed within 12 weeks of commencement ● Three years driving experience and full driving licence and if eligible a willingness to drive a Trust vehicle and undertake a driving assessment Initiative ● Identify problems and opportunities ● Be proactive of eighteen months ● Show motivation and competence to undertake L3 Health and Social Care Diploma and complete within 18 months of commencement. ● Reflect on your working practises. What was good, what wasn’t so good, how can I improve and how will I do it next time. ● Use feedback from others to improve work performance ● Actively involved in the supervision process ● Takes responsibility for and has a commitment to training ● Look for new opportunities and be willing to initiate new ideas Decision Making ● Take ownership and responsibility for decisions and actions in the manager’s/deputy manager’s absence ● Take a positive stance in changing and evolving situations This job description, key skills, person specification and examples given are intended as a guide and are not an exhaustive list of duties, skills and behaviours necessary for the role. There will be a requirement to be flexible in line with changing needs As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for all advertised vacancies. Reviewed 04.16/04.18/Oct 2018/Sept 2023