Administrator (Fundraising and Finance)

Job Description and Person Specification

Job Title: Administrator (Fundraising and Finance)
Accountable to: Head of Fundraising
Accountable for: N/A
Based: Charity office, Forest Holme Hospice
Salary range: £26,000 to £30,000 pro rata.
Hours: 30 hours per week

Introduction

Forest Holme Hospice Charity (FHHC) is proud to support the life-enhancing work of Forest Holme Hospice, part of University Hospitals Dorset NHS Foundation Trust (UHD). Over the years the Charity has been committed to funding additional nursing, therapy and administration staff for the Hospice, counsellors to provide psychological support to patients and their families, medical equipment and practical fixtures and fittings to help make the Hospice a more homely environment. We also fundraise to support new and innovative ways to assist the NHS to deliver equitable palliative and end of life care across East Dorset.

Values

Our values underpin and influence all areas of the Charity’s work:

• We support each other
• We step up
• We innovate
• We are always growing
• We embrace change
• We support each other

Job purpose

The Administrator (Fundraising and Finance) is a key member of the Forest Holme Hospice Charity fundraising team, ensuring the efficient and accurate administration of all income, supporter records, and financial processes.

The role is responsible for the processing and acknowledgment of donations, data and database management, financial reconciliation, and legacy administration, working closely with colleagues to maintain best practice across all systems.

In addition, the Administrator will: – Work collaboratively with and support the wider fundraising team in line with the needs of the service, ensuring consistent supporter care and smooth charity operations.

This role is subject to a Standard DBS check.

Key Responsibilities

Donor Stewardship & Acknowledgement

• Act as a key contact for supporters, ensuring exceptional donor care across all communication channels.
• Acknowledge and thank donors by phone, email, and written correspondence, ensuring timely, accurate, and personalised responses.
• Handle sensitive communications with compassion, particularly when liaising with bereaved supporters.

Financial Administration

• Process income across all sources (cash, cheque, direct bank transfer, online giving platforms).
• Produce purchase orders and process invoices for payment.
• Reconcile accounts, maintaining accurate and auditable records.
• Manage petty cash payments and ensure clear tracking.
• Code expenditure and process transactions through the general ledger.
• Oversee charity collection tins — logging locations, processing income, and ensuring secure handling.

Database & Data Management

• Generate, interpret, and process reports from online giving platforms.
• Maintain accurate supporter records within the CRM system, ensuring compliance with GDPR.
• Record and monitor ‘In Memory’ tribute funds, ensuring up-to-date and accurate tracking.
• Produce reports and insights to support fundraising planning and stewardship.

Legacy Administration

• Maintain organised and up-to-date digital legacy files.
• File and store legal documents securely.
• Liaise sensitively with solicitors, executors, and next of kin regarding legacy matters.

Organisational & Administrative Support

• Support internal fundraising operations through effective record-keeping, resource management, and process improvement.
• Assist with the coordination of resources for appeals, campaigns, and stewardship projects.
• Attend events or meetings on behalf of the fundraising team when required (though not primarily event delivery focused).

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Administrator Job Description and Person Specification

Application deadline: Wednesday 3rd December 2025.
Interview date: Monday 15th December 2025.
How to apply: please email your Cover Letter and CV to claire@forestholmehospice.org.uk