Jobs at WEST WALES DOMESTIC ABUSE SERVICE LTD

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Independent Domestic Violence Advocate (IDVA)

WEST WALES DOMESTIC ABUSE SERVICE LTD

23,000 - 24,600 per year

Ceredigion

Full-time

Role Profile

Job title:

Hours:

Independent Domestic Violence Advocate (IDVA)

37 hrs per week

Contract Length:

Fixed term until 31st March 2025

Reporting to:

Operations Manager

Salary:

Base:

£23,000 - £24,600.

Ceredigion

Expected Start Date:

As soon as possible, subject to full, enhanced DBS checks

Overview of West Wales Domestic Abuse Service

West Wales Domestic Abuse Service is a domestic abuse charity in West Wales, covering Ceredigion and
North Pembrokeshire

Our service model includes:

• Emergency accommodation for women, men and children who have experienced domestic

abuse.

• Support in the community and crisis drop-in service
• Group programmes including Own My Life and the Recovery Toolkit
• Community programmes and support for children and young people about domestic abuse and

healthy relationships

• A children and young people's programme including one to one support and group work

programmes

• Trauma informed family programmes which take a whole family approach and deliver a specific
programme that works with all members of the family to help identify and work to prevent
further abuse and violence
IDVA services including a Health IDVA and Housing related work

•

Overview of IDVA project

Dal i Godi partnership will provide an IDVA Service to victims of domestic abuse who are assessed as high
risk in accordance with the recognised Safe Lives Domestic Abuse, Stalking and Harassment (DASH) risk
assessment across Dyfed Powys. The service will address the safety of victims at high risk of harm from
intimate partners, ex-partners, or family members to secure their safety and the safety of their children.
In providing a service to adult victims, every care will be taken to ensure appropriate advice and referral
is provided to safeguard any dependent children. Serving as a victim’s primary point of contact, the IDVAs
will work with their service users from the point of crisis to assess the level of risk, discuss the range of
suitable options and develop safety plans.

The service will be accessible to individuals who have reported domestic abuse and currently reside in
the Dyfed Powys area, who are relocating to this area from elsewhere or who are reporting domestic
abuse to agencies within this area. Opening hours for the IDVA service will be Mon-Fri 9am-10pm with
duty IDVA cover each weekday evening between 5-10 pm. Duty IDVA cover will also be available
Saturdays & Sundays 9am-3pm.

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Dal I Godi – IDVA

Purpose of the role

• Address the safety of victims at high risk of harm from intimate partners, ex-partners, or family

members to secure their safety and the safety of their children.

• Serve as a victim’s primary point of contact by working with them from the point of crisis to

assess the level of risk, discuss the range of suitable options and develop safety plans.

• Be pro-active in implementing the plans, including actions from MARAC, which address
immediate safety and enable victims to protect themselves and their children, as well as longer-
term solutions, using sanctions and services via criminal and civil courts, housing options and
other organisations.

• Provide short- to medium-term support to promote long-term safety.

• Work as part of the Dal I Godi IDVA service and specialist domestic abuse teams across Dyfed

Powys, keeping the service users’ views and safety at the centre of proceedings.

• By engaging with high-risk individuals, achieve clear and measurable improvements in safety,
including a reduction in the escalation and severity of abuse and a reduction or cessation in
repeat incidents of abuse.

• The post holder will embody West Wales Domestic Abuse Service’s values, and model

appropriate behaviours at all times, and in all areas of responsibility.

Key Role Functions

• Carry a caseload of high-risk victims of domestic abuse, including those who are at imminent risk
of harm or homicide, with a variety of differing needs and levels of need, depending on their
situation.

• Undertake assessment of victims’ needs, risks and suitability to be allocated a place in the service

and if not eligible to refer on to a more appropriate service.

• Be available for victims’ who require one off advice over the phone and guide colleagues in
relation to any domestic abuse queries that may arise; to be supported by the Service Manager
when necessary.

• Develop and implement safety plans in partnership with the service user to enable the individual
to look at the risks to improve their safety and their children's safety and to take back control of
their lives.

• Carry out risk assessments and risk manage cases to assist in reducing further incidents, and hold

overall responsibility for maintaining and updating these, on an ongoing basis.

• Recognise, respect, and address the needs of victims who face particular barriers when seeking

help to access the advocacy service including hard to reach groups.

• Be responsible for managing individual service user case management files and hold overall

responsibility for maintaining and updating these.

• Attend regular team meetings, including team meetings with core domestic abuse services to
ensure a quality streamlined IDVA service; supervisions with your line manager; and clinical
supervisions with an independent party.

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Dal I Godi – IDVA

• Work with the MARAC (Multi Agency Risk Assessment Conference) process to deliver a service

to victims that are at the highest risk.

• Participate in MARACs/Daily Discussions as required and respond to actions in a timely manner.
• Work with the MARAC (Multi agency Risk Assessment Conference) process to create an
action/safety plan amongst leading professionals for victims who are at high risk. Prepare
updates for this process and advocate on behalf of the victim, in this forum; offer specialist
institutional advocacy during this process.

• Complete the Safe Lives Risk Identification Checklist and Severity of Abuse Grid (SOAG).
• Promote and be guided by the SafeLives Domestic Abuse Stalking And Harassment Risk
Identification Checklist (DASH RIC), recognising that this is a common tool that should be used
by all practitioners.

• Explain housing, civil and criminal legal options to service users and provide up to date and

relevant information and resources.

• Support service users through the CJS system, explaining procedures including special measures

and their role and rights within that system.

• Attend Pre Trial-Review Courts and provide relevant information to the CPS, enabling the CPS

and Courts to make informed decisions with regard to case progression.

• Attend and contribute to Specialist Domestic Violence Courts (SDVC), as well as liaising with the
CPS and taking a seat in the magistrates’ court. Advise magistrates, when asked, for advice in
this forum. Attend SDVC meetings and contribute to the meeting as an advocate on behalf of
victims.

• Attend Crown Court when necessary.
• Undertake responsibilities in the civil court forum and liaise with solicitors/multi agencies in

respect of this.

• Be responsible for drawing up Individual Safety and Support Plans (ISSPs), and hold overall

responsibility for maintaining and updating these, on an ongoing basis.

• Provide housing related support to enable service users to take on and/or sustain a tenancy to
prevent homelessness. Provide housing related support that is safety specific and signpost the
service user to other agencies that will help support them to sustain their tenancy. Facilitate
emergency accommodation/a change of address that is safety driven.

• Motivate and encourage service users to participate in their community and to engage with the
services available to them – risk permitting. Promote the achievement of life skills and social
skills.

• Support the development and ongoing attendance at a service users engagement forum with

other professionals.

• Give victims a consistent response that allows them to access the service when they are ready.
• Work flexibly as required from your allocated office base across your region, including having a

regular presence at your local police station.

•

• Provide a short-term crisis intervention service to service users and provide face to face contact,
support, information, advice and other help to enable them to recover from their experiences.
Liaise and advocate on behalf of service users with other agencies and professionals with regard
to service users’ support needs and risks: E.g. DWP, Police, Social Services, Health Services,
Mental Health Services, Probation, Substance Misuse, Housing etc; focusing on institutional
advocacy, victim rights and victim safety and maintaining the independent status at all times.
• Undertake joint visits with multi agencies as necessary, whilst maintaining an independent

status.

• Support service users to deal with issues that may threaten their tenancy or housing status,
especially with matters regarding benefits and household management, health and wellbeing,

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Dal I Godi – IDVA

budgeting skills and anti-social behaviour. Support service users to deal with safety specific
issues that may threaten their tenancy or housing status, finances etc.

• Offer appropriate levels of support in a sensitive manner, taking into account the emotional and

intellectual needs of the service user, respecting their choice and privacy.

• Offer short educational talks to multi agencies as requested by the IDVA Service Manager and/or

attend IDVA presentations, as directed, with the Service Manager.

• Carry out all necessary administrative tasks in relation to the job; ensuring all service user case
notes, support plans and risk assessments are kept up to date. Maintain and update accurate
written and computer records of all cases within policy time.

• Follow SafeLives guidance and be up to date with knowledge on new legislation, laws, and acts.
• Monitor and evaluate work undertaken within a performance related framework.
• Participate in the IDVA Duty advisory rota.
• Comply with, and undertake, all adult and children safeguarding procedures and report any

public protection or Safeguarding issues to the IDVA Service Manager.

General

• Carry out your role paying due regard to West Wales Domestic Abuse Service policies and
procedures, including Health and Safety, Lone Working, Equal Opportunities, Complaints and
Compliments, and Quality Assurance.

• Follow West Wales Domestic Abuse Service Equal Opportunity Policy and Diversity Strategy

and observe the standard of conduct which prevents discrimination taking place.

• Ensure compliance with Data Protection legislation at all times.
• Establish, develop, and maintain an effective working relationship with all work colleagues to

ensure an integrated contribution to the organisations objectives.

• Adhere to the organisations Values and Code of Conduct, behaving in a professional, respectful
and non-judgmental manner at all times. Ensure that all work is conducted to the highest
professional standards.

• Take part in the appropriate training required to carry out the duties of the post and enhance

personal development.

• Commit to a continuous improvement culture and be prepared to undertake other duties and

responsibilities relevant to the nature, level and extent of the post.

• Act as an ambassador for the Dal I Godi consortium - promoting public awareness of the work of

DA Support Services and domestic abuse issues.

• Abide by the guidance and legislation as set out in West Wales Policies and Procedures.
• Ensure a well maintained, taxed, and insured vehicle is reasonably available to ensure that all

required tasks can be carried out.

• Work flexibly to cover for other posts as required/appropriate.
• Keep up to date with relevant legislation, local strategies, policies, and procedures concerning

children and young people.

• Assist with organising, and take part in, promotional, educational, and funding activities as

required.

• Any other duties as required.

This job description is indicative of the range of current duties and responsibilities of the post, it is not
comprehensive. It is inevitable that the duties will change as the role develops, and it is essential,
therefore, that it should be regarded with a degree of flexibility, so that changing needs and
circumstances can be met, all changes will be discussed fully.

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Dal I Godi – IDVA

Person Specification

Essential
Qualifications and Experience

Desired

• Minimum 2 years’ experience in providing

• Ability to communicate in both English and

effective high level domestic abuse support.

Welsh

• Experience of working with the criminal and

civil justice systems

• Any other relevant degrees/professional

qualifications.

• Recognised IDVA qualification or willing to

work towards one.

• Good working knowledge of relevant
legislation relating to domestic abuse.
• Experience of working with adults at risk

with complex needs.

• Experience of working in partnership.
• Advocacy/advice work.
• Full driving licence and use of car.
• Undertake appropriate training (including

SafeLives IDVA training).

Knowledge and Skills

• Knowledge and empathy regarding the

impact of domestic abuse on victims and
their children.

• Risk assessment, safety planning and case

management.

• Understanding of child safeguarding issues

and legal responsibilities.

• Computer literacy.
• Understanding of confidentiality within a
domestic abuse and safeguarding setting.

• Strong crisis management skills and an
ability to demonstrate resilience in
challenging situations.

• Ability to prioritise workload.
• Ability to maintain personal and

professional boundaries.

• Commitment to equal opportunities.

I acknowledge that I have read and understood the above job description.

Signed:
by the employee

Signed:

5 | P a g e

Date:

Dal I Godi – IDVA

View Apply Now

Support Worker (*Female)

WEST WALES DOMESTIC ABUSE SERVICE LTD

22,100 - 22,500 per year

Ceredigion

Full-time

Job Description and Person Specification

Job Title: Support Worker (*Female)

Reports to: Adult and Families Senior Practitioner

Reportees: This post has no line management responsibilities

Salary and hours: 30 hours per week
£22,100-£22,500 per annum (FTE), depending on experience
in line with changes to NMW (April 2024)

Location: Ceredigion

Job Purpose: To provide professional, confidential support and advice to women,

men and children who have experienced or are experiencing
domestic abuse. The post holder will work as part of a team
providing a safe and confidential helpline and support services
working within our refuges, safe houses and in the community
providing trauma informed holistic support. You will provide
professional, confidential information and support to individuals,
across a range of settings including refuge, community, or through
our helpline. In doing so you will promote and facilitate the
development of all services, monitor and gain feedback. To ensure
that all safety and support plans and processes are in place and
working in the best interest of the survivor of domestic abuse. To
ensure that all clients are aware of the services available to them
and how best to access such services.

WWDAS places the needs of service users at the heart of everything it does and this is
reflected throughout the organisation and its relationships with others.

Please note this is a 6-page document and should be read thoroughly before applying
for any position. Please also read the instructions on the application form to ensure that
you give the most relevant details in your application.

Key Responsibilities

The postholder is required to work with minimal supervision. They will carry out some
or all of the following tasks, depending upon location, qualifications and experience:

Clients of The Organisation

• To accept and assess referrals and work with service users in accordance with

WWDAS Quality Standards and established policies, procedures and guidelines,
maintaining all necessary records (manual and computer).

• To give practical information, assist clients with obtaining relevant information
and support to people experiencing domestic abuse, including on-going one to
one support to residents and non-residents.

• To facilitate delivery of support group work programmes for women and their

children.

• To liaise with other agencies to meet the needs of clients and accompany clients
to other agencies when required and when there is sufficient rota coverage.

• Empower service users to improve their quality of life by promoting and

maintaining independent living for themselves and any dependents they may
have.

• Provide relevant support in accordance to service users’ needs through safety
and support planning, risk and needs assessments and through one to one
sessions.

• To advise, assist and support service users in accessing services such as

housing and social services, welfare benefits, legal services, counselling and
other resources such as training and educational opportunities as required.
• Enabling service users to develop skills required for independent living and their

broader needs by enabling access to other relevant services.

• To inform good practice and policy development on the causes and effects of

domestic violence.

• To develop robust Service User Inclusion including promoting events,

networking, fundraising and consulting with service users to ensure that they are
fully involved in service review and development.

• Ensuring confidentiality is kept at all times.
• To report any safeguarding related concerns and incidents immediately to the

line manager and ensure relevant policies are followed.

• To participate in monitoring of and planning review and evaluation of services.

Crisis, Facilities and Accommodation

• To staff the helpline answering crisis support issues and ensuring effective

safety and support to a range of people offering appropriate information, advice
and support to people in a timely, confidential and professional manner.

• To support the on call work of the organisation.
• To make decisions to ensure the smooth and safe operation of all

accommodation and offices and the welfare of all clients.

• To perform practical tasks including housekeeping and ensure accommodation
is clean and maintained to a high standard including preparing and cleaning
rooms for re-let and for support sessions to enable referrals into the service.

• To promote personal well-being and domestic hygiene.

Administration and housekeeping

• To maintain accurate and up to date detailed case notes and client records in
accordance with Data Protection and other legislation, WWDAS policies and
procedures and good practice.

• To undertake own routine administration e.g. calendars, word processing, filing,

archiving in shared computer systems.

• To compile and produce reports including statistics, letters and information

packs.

• To respond to correspondence, including email, concerning clients.
• To attend and contribute to staff meetings ensuring relevant information is

communicated to other members of staff.

• To arrange and lead regular house and other meetings, keeping detailed

records of all issues raised within the meeting.

• Under delegation from the line manager, to assist in the sourcing of adequate

staff and volunteer rota cover.

• To perform practical tasks including housekeeping, recycling, dealing with

donations and supporting a welcoming and supportive environment for clients
and staff/volunteers

Human Resources

• To participate in the mentoring and induction of new staff and volunteers.
• To give ongoing support to volunteers and other staff members which includes

outreach work.

• To attend staff training, supervision/appraisals and case conferencing as

required

Multi Agency Working

• To establish close contacts with the various communities and statutory and

voluntary organisations in the area.

• Encourage and promote a multi-agency approach of working to ensure the
needs of the service users are met to a high quality which will include
partnership working within all aspects of service provision including when
relevant, safety and support planning.

Public Awareness and Publications

• To be involved in awareness raising sessions and to support drop ins and

outreach

• To provide and maintain relevant and current information materials to meet both
clients' needs and those members of the public who are interested in our work.

• To be an ambassador of the organisation and identify potential sources of

sponsorship and additional income streams.

Other

• Observe professional etiquette and confidentiality at all times.
• Demonstrates a commitment to equal opportunities and diversity.
• To attend and participate in external meetings, forums, etc. as appropriate.
• To work with volunteers offering professional advice and guidance and assisting

with their training and development as required.
In the absence of staff assists with other duties appropriate to your role.

•
• The job holder is responsible for her own health and safety.
• The job holder will attend training courses, charity meetings and other team

events as required.

• To carry out such other reasonable tasks that may from time to time be

allocated.

• This role profile is not exhaustive, it will be subject to periodic review and may

be amended to meet the changing needs of the charity.

*Female only under the Occupational Requirement Exception in the Equality Act
2010.

Person Specification

Knowledge

Essential

Desirable

1. Knowledge and understanding of safeguarding issues and ability

to address them appropriately.

2. Knowledge of confidentiality, data protection and professional

boundaries and willingness to comply with these.

√

3. Good knowledge of welfare benefits and housing options and

legislation related to statutory duty.

4. Knowledge of health and safety relevant to role as a support

worker and working in Service User’s homes

Understanding

5. An understanding of violence against women and domestic

abuse and how it affects individuals, children and young people.

6. An understanding of professional curiosity

Language and Communication

7. To be able to communicate in Welsh and English – both verbally

and in written form.

8. Good communication skills including written - report writing,

presentation and verbal.

9. Good time management skills.

10. Listening and empathy skills, including demonstrating empathy

11. The importance of managing difficult issues and conflict

12. Ability to prioritise, work on own initiative and be part of a team,
take part in team working and contribute to ensuring the team
achieving their objectives.

13. Good attention to detail and organised.

14. Previous experience of using computer-based systems to

accurately record work and client details, including Word and
email use.

Qualifications

15. 5 GCSE’s Grade A-C including Maths and English or equivalent.

16. Full Clean Driving Licence and access to a vehicle.

Experience

17. Experience of group work skills.

18. Working with minimal supervision.

19. Experience of multi-agency work.

√

Personal Qualities and Commitment

20. Commitment to equal opportunities and to promoting service

users’ rights, privacy, dignity, choice and control.

21. Able to work flexibly and to do evening and occasional weekend

work.

22. Ability to take part in an on-call rota.

√

View Apply Now

Trilogy of risk Support Worker

WEST WALES DOMESTIC ABUSE SERVICE LTD

24,000 - 25,396 per year

Ceredigion

Full-time

Job Description and Person Specification

JOB PROFILE

POST:
SALARY:

HOURS:

Trilogy of risk Support Worker
£24,000 - £25,396 FTE depending on experience and
qualifications
37 hours per week (Full time)

LINE MANAGER

CEO with operational oversight by the Ceredigion Council
Trilogy of risk Front Door Co-ordinator

RESPONSIBLE FOR: No line manager responsibility
FUNDED BY:

This post is funded through Ceredigion Council Funding

JOB PURPOSE

Porth Gofal is the integrated decision-making hub for Ceredigion that triages and
determine the level of need of all cases and the best outcomes for those individuals. Porth
Gofal is the heart of service provision that focuses on ensuring that Families receive the
intervention that is best placed to meet their needs or where else to guide them to early
help or specialist services.

Porth Gofal aims.

• Children to receive active care and support both for their immediate development

and ongoing wellbeing.

What Porth Gofal provides:

• A responsive service to family’s living in Ceredigion.
• Applies a Strength based needs assessment focusing on service user choice and

control using the Signs of Safety framework.

• Legislatively compliant service that meets the statutory requirements of the

SSWBA.

• A safe service that identifies vulnerable and at-risk family’s that responds

effectively.

• be the first and only point of contact for residents and key partners.

• design and deliver early prevention and intervention packages bespoke to

individuals’ needs.

•

decide upon the most appropriate services to deliver support in a time-related

manner.

• monitor and evaluate the impact of support.

• Ceredigion Trilogy of risk model will be one of partnership working with DDAS

and WWDAS, (specialist services) and Social Care in order to achieve the desired
outcome of early help and prevention of escalation where there is concern
surrounding trilogy of risk . The purpose will be to provide specialist Information,
advice, and assistance to the person at the point of contact to reduce escalation
of needs as support provided at the right time by the right professional. Through
providing Information advice and assistance a proportionate assessment will be
completed in collaboration with the family using the model of signs of safety. From
this proportionate assessment the Triage will identify next steps.

• Such as Making swift, potentially more effective referrals to specialist services for

medium to longer-term interventions relating to trilogy of risk issues.

• Holding the baton’ in the meantime with family members – doing ‘warm up’ work with

them to keep momentum, interest, and supporting small steps of progress.

• Working closely with the case holding social worker doing joint visits, providing advice
and ‘consultancy’ support, and some direct work with families on trilogy of risk issues.

To support the development and delivery of appropriate triage in Porth Gofal. As a
specialist domestic abuse support worker you will work with a specialist worker from
MIND and DDAS as part of the children and young people’s triage in Porth Gofal.
You will complete the front door preventative proportional assessments and
undertake visits to develop an appropriate response with families where there is
evidence of concern round domestic abuse, mental health and substance abuse.
The aim is to develop and complete appropriate safety and support plans round the
domestic abuse and to contribute to the recovery plans where substance misuse
and mental health is identified to ensure appropriate step down to PCC or relevant
agencies and provide support to ensure a coordinated preventative service. The
work will include outreach to families assessed and you will be expected to hold a
small case load and also to take part in the assessment of families where domestic
abuse is present so as to enable survivors to understand the abuse they are
subjected to, to hold the abuser to account and identify the effects on children and
make appropriate reports for further work with families to address the abuse.

The post holder will liaise with the adult and children and young people’s support
team of WWDAS to ensure the embedding of learning into the team and to ensure
WWDAS effectively delivers its aims and objectives including effective outreach
methods, individual casework and group work.

MAIN DUTIES AND RESPONSIBILITIES:

The postholder is required to work with minimal supervision. They will carry out some or
all of the following tasks, depending upon location, qualifications and experience:

• Working with the specialist workers in Porth Gofal as the domestic abuse

specialist worker you will identify key issues of abuse in families and ensure
effective support for women, men and children who are victims of domestic abuse
and hold abusers to account.

• Day to day work will include making appropriate and proportional assessment of

families to prevent risk of escalation, identify appropriate pathways of support with
colleagues and with social care in Porth Gofal.

• To carry out support meetings with clients as appropriate using outreach work
and one to one casework for those who have experienced domestic abuse.

• Encourage and promote a multi-agency approach of working to ensure the needs

of the service users are met to a high quality which will include partnership
working within all aspects of service provision including when relevant, support
and safety planning.

CLIENTS

• To offer appropriate information, advice and support to people in a timely,

confidential and professional manner.

• To accept and assess referrals and work with service users in accordance with

WWDAS Quality Standards and established policies, procedures and guidelines,
maintaining all necessary records (manual and computer).

• Empower service users to improve their quality of life by promoting and

maintaining independent living for themselves and any dependents they may
have.

• Provide relevant support in accordance with service users’ needs through safe

outreach work, one to one support sessions, identifying needs, risks and
developing appropriate support and safety plans and case management.

• To advise, assist and support service users in accessing services such as
housing and social services, helping with welfare benefits, legal services,
counselling and other resources such as training and educational opportunities as
required.

• Enabling service users (survivors) to develop skills required for independent living

and their broader needs by enabling access to other relevant services.

• Ensuring that abusive and harmful behaviour is identified and the implications for

families explored.

• To establish close contacts with the various communities and statutory and

voluntary organisations in the area.

• To inform good practice and policy development on the causes and effects of
domestic violence and how this is affected by substance misuse and mental
health.

• Build effective partnerships with external agencies to support the delivery and
promotion of domestic abuse services. You will ensure that you publicise and
promote the details of the programme amongst the communities it needs to
reach.

• To develop robust Service User Inclusion including promoting events, networking,
fundraising and consulting with service users to ensure that they are fully involved
in service review and development.

• Ensure a proactive approach safeguarding and child protection issues and report

any such concerns as a matter of urgency.

ADMINISTRATION

• To maintain accurate and up to date detailed case notes and client records in
accordance with Data Protection and other legislation, Ceredigion Council and
WWDAS policies and procedures and good practice.

• To undertake own routine administration e.g. calendars, word processing, filing,

archiving in shared computer systems.

• To compile and produce reports including statistics, letters and information packs.

• To respond to correspondence, including email, concerning clients.

HUMAN RESOURCES

• To participate in the mentoring and induction of new staff and volunteers.

• To give ongoing support to volunteers and other staff members which includes

outreach work.

• Under delegation from the line manager, to assist in the sourcing of adequate

staff and volunteer rota cover.

PUBLIC AWARNESS AND PUBLICATIONS

• To provide and maintain relevant and current information materials to meet both
clients' needs and those members of the public who are interested in our work.

• To be an ambassador of the organisation and identify potential sources of

sponsorship and additional income streams.

GENERAL:

• Observes professional etiquette and ensures confidentiality is kept at all times.

• To identify own training and development needs and participate in all training

courses and learning activities relevant to West Wales Domestic Abuse Service’s
commitment to providing high-quality services.

• To work at all times with due regard to the policies and procedures of West Wales
Domestic Abuse Service, including financial, data protection and safeguarding
regulations, participating in their development and amendment where required.

• Willingness to work outside normal working hours including evenings and

weekends and to participate in on call duties as well as promotional, fundraising
and income generating events, activities and any other duties as may be
reasonably required by the organisation.

OTHER

• To attend and participate in external meetings, forums, etc. as appropriate.

• To participate in monitoring of and planning review and evaluation of services.

•

In the absence of staff assists with other duties appropriate to your role.

• The job holder is responsible for her own health and safety.

• To take part in effective training and contribute to the development plans for

WWDAS; attend regular supervision and case reviews.

• Demonstrates a commitment to equal opportunities and diversity.

• Must be mobile to visit sites and work across the whole of Ceredigion as required

•

To carry out such other reasonable tasks that may from time to time be allocated.

The post is subject to an enhanced DBS disclosure which will be carried out at the
appointment of a candidate.

This post is subject to completion of a six-month probationary period..

The post is open to women only under the Equality Act 2010, Schedule 9, Part 1.

This job description is not designed to provide an exhaustive list of tasks and therefore
the post holder is expected to undertake any other reasonable duties within the scope of
the post as specified by their line manager.

PERSON SPECIFICATION

CRITERIA

ESSENTIAL/
DESIRABLE

ASSESSED

EDUCATION/QUALIFICATION

1. 5 GCSE’s Grade A-C including Math and

English or equivalent.

EXPERIENCE

2. Experience of working with individuals
who have experienced domestic abuse

3. Recent experience of case management

of clients.

4. Experience of signposting service users
to other agencies for support specific to
their needs

5. Experience of training and or giving
group presentations to a variety of
audiences

6. Experience of working with clients with
substance misuse or mental health
issues

KNOWLEDGE AND UNDERSTANDING

7. An excellent level of understanding of
the impact of domestic abuse on
individuals and families.

8. An understanding and appreciation of

the additional difficulties faced women,
men and young people who are
experiencing domestic abuse across the
gender spectrum and how to support
and signpost them appropriately.
9. Understanding and awareness of

safeguarding and child protection.
10. Good understanding of confidentiality
and appropriate personal/professional
boundaries.

11. Understanding of working with service
users with complex needs associated
with mental health, drugs and/or
alcohol.

SKILLS AND ABILITIES

Application
Form

Application Form
& Interview

12. Fluent Welsh speaker.

13. Ability to work in a non-directive and
empowering way with service users
enabling them to regain independence.

14. Ability to effectively assess risk and

manage risk.

15. Ability to work effectively with partner

agencies to obtain appropriate
outcomes for service users.

16. Ability to effectively communicate with a
range of people both on a 1:1 basis and
a group basis.

17. Ability to work on own initiative and

prioritise work in a busy environment.

18. Good level of numeracy, literacy, report

writing and IT skills.

19. Good time management skills.

20. Listening and empathy skills and an
understanding that this is not a
counselling role

OTHER

21. Commitment to equal opportunities and

anti- discriminatory practice.

22. Ability to take part in an on-call rota.

23. Willingness to undertake training and a
commitment to continuous personal
development.

24. Willingness to work flexibly and able to
travel to different sites and venues.

25. Full Clean Driving Licence, appropriate
insurance and access to a vehicle.

Application
Form/
Interview

Application Form
& Interview

Interview

Application
Form/ Interview

Application
Form

Application form

POST HOLDER SIGNATURE:

LINE MANAGER SIGNATURE:

DATE:

WEST WALES DOMESTIC ABUSE SERVICE LTD

3 roles available