Advice Project Worker (2026)

To be part of a dedicted and resilient team who make a difference by giving high quality advice to help people find their way forward

About Us / Amdanom Ni

We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. Our local office is part of the national Citizens Advice charity and network offering confidential advice online, over the phone, and in person, for free.
We are expanding our advice team and looking for people who share our values and are looking for a career in advice services. If you're a responsible, innovative and generous person with a passion for helping people and the community then you could be just the person we'd be excited to welcome you to our team here at Citizens Advice RCT.

We’re here to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are a proud member of the Disability Confident employer scheme, to find out more please click the link: https://www.gov.uk/government/collections/disability-confident-campaign

We'd welcome you to contact us to hear more about our service or speak to different team members ahead of applying.

Rydym yn rhoi'r wybodaeth a'r hyder sydd eu hangen ar bobl i ddod o hyd i'w ffordd ymlaen - pwy bynnag ydynt, a beth bynnag yw eu problem. Mae ein swyddfa leol yn rhan o'r elusen a'r rhwydwaith Cyngor ar Bopeth cenedlaethol sy'n cynnig cyngor cyfrinachol ar-lein, dros y ffôn, ac yn bersonol, am ddim.

Rydym yn ehangu ein tîm cynghori ac yn chwilio am bobl sy'n rhannu ein gwerthoedd ac sy'n chwilio am yrfa mewn gwasanaethau cynghori. Os ydych chi'n berson cyfrifol, arloesol a hael sydd â brwdfrydedd dros helpu pobl a'r gymuned, yna gallech chi fod yr union berson byddem yn falch o groesawu i'n tîm yma yng Nghyngor ar Bopeth RhCT.

Rydym yma i roi'r wybodaeth a'r hyder sydd eu hangen ar bobl i ddod o hyd i'w ffordd ymlaen - pwy bynnag ydynt, a beth bynnag yw eu problem.

Rydym yn aelod balch o gynllun cyflogwyr Hyderus o ran Anabledd, i gael gwybod mwy cliciwch ar y ddolen: https://www.gov.uk/government/collections/disability-confident-campaign

Byddem yn croesawu chi i gysylltu â ni i glywed mwy am ein gwasanaeth neu siarad ag aelodau gwahanol o'r tîm cyn gwneud cais.

For more information please visit our website: https://carct.org.uk/about-us/

https://carct.org.uk/about-us/

About you / Amdanoch chi

You're a compassionate problem solver, willing to learn, and have good communication skills. You're committed to being part of a high-quality service, empowering others through clear, practical advice. You excel at building trust, handling sensitive issues with care, and navigating complex information confidently. You're organised and proactive, with attention to detail and empathy.

Familiarity with social welfare, money advice, or community support services is a plus but above all, you're driven by a passion to make a real difference. New starters will join our Advice Academy; which offers a fully rounded training that will support individuals to have the ability to cover a wide range of advice issues to support our clients and the community.

Rydych chi'n ddatrysydd problemau tosturiol, yn barod i ddysgu, ac mae gennych chi sgiliau cyfathrebu da. Rydych chi wedi ymrwymo i fod yn rhan o wasanaeth o ansawdd uchel, gan rymuso eraill trwy gyngor clir ac ymarferol. Rydych chi'n rhagori wrth feithrin ymddiriedaeth, trin materion sensitif yn ofalus, a llywio gwybodaeth gymhleth yn hyderus. Rydych chi'n drefnus ac yn rhagweithiol, gyda sylw i fanylion ac empathi.

Mae bod yn gyfarwydd â lles cymdeithasol, cyngor ariannol, neu wasanaethau cymorth cymunedol yn fantais ond yn anad dim, rydych chi'n cael eich gyrru gan angerdd i wneud gwahaniaeth gwirioneddol. Bydd dechreuwyr newydd yn ymuno â'n Hacademi Gynghori; sy'n cynnig hyfforddiant cyflawn a fydd yn cefnogi unigolion i allu ymdrin ag ystod eang o faterion cynghori i gefnogi ein cleientiaid a'r gymuned.

About the job / Ynglŷn â'r swydd

An adviser role could cover a number of projects; which could include working on a helpline or within our community.

Gallai rôl cynghorydd gwmpasu nifer o brosiectau; a allai gynnwys gweithio ar linell gymorth neu o fewn ein cymuned.

For more information about the role, on the job description please visit: https://carct.org.uk/advice-project-worker-2026/

We reserve the right to close applications early.Screening or panel interviews will take place following shortlisting, and could be in-person or online.

Please be aware that Citizens Advice RCT is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Rydym yn cadw'r hawl i gau ceisiadau'n gynnar. Cynhelir cyfweliadau sgrinio neu banel ar ôl llunio rhestr fer, a gallent fod yn bersonol neu ar-lein.

Byddwch yn ymwybodol nad yw Cyngor ar Bopeth RhCT yn sefydliad noddi. Felly, rhaid i'r ymgeisydd llwyddiannus fod â'r hawl i weithio yn y DU eisoes neu allu sicrhau'r hawl i weithio yn y DU yn annibynnol.

Pay Scale: £24,454 - 24,868 pro rata / Graddfa Gyflog: £24,454 - 24,868 pro rataLocations: Pontypridd, Mountain Ash and Hybrid / Lleoliadau: Pontypridd, Aberpennar a Hybrid

Staff benefits include / Mae buddion staff yn cynnwys:

· 5% Employer Matched Pension Contribution / • Cyfraniad Pensiwn Cyfatebol y Cyflogwr o 5%

· 25 Days Annual Leave, plus Bank Holidays (FTE) / • 25 Diwrnod o Wyliau Blynyddol, ynghyd â Gwyliau Banc (FTE)

· Long Service Leave / • Absenoldeb Gwasanaeth Hir

· 24/7 Employee Assistance Programme including Virtual GP Service / • Rhaglen Cymorth i Weithwyr 24/7 gan gynnwys Gwasanaeth Meddyg Teulu Rhithwir

· Payroll Savings Scheme (with Dragon Savers) / • Cynllun Arbedion Cyflogres (gyda Dragon Savers)

· Discounted RCT Leisure for Life Gym Membership (for you + one other) / • Aelodaeth Campfa Hamdden am Oes RhCT am bris gostyngol (i chi + un arall)

· Flexible Working Opportunities / • Cyfleoedd Gweithio Hyblyg

· Family and Carer Friendly / • Addas i Deuluoedd a Gofalwyr

· Enhanced sickness, maternity, paternity and shared parental leave policies / • Polisïau gwell ar gyfer absenoldeb salwch, mamolaeth, tadolaeth a rhieni a rennir

Department: General Advice Team
Locations: Pontypridd, Mountain Ash
Remote status: Hybrid
Yearly salary: 24,454 - 24,868

RHONDDA CYNON TAFF CITIZENS ADVICE BUREAU

1 role available