Role Profile Volunteer Role: Retail Volunteer Grade: Hours: Location: Responsible to: Responsible for: Volunteer Minimum 1 x 4 hour shift per week Monday - Saturday Thanet Charity Shop Manager N/A Committed Curiosity Connected Collaborative Compassionate Background Oasis is a passionate and ambitious organisation committed to tackling the causes and consequences of domestic abuse on families. We are known in Kent & Medway for our dedicated, independent services that have been supporting the cause with a local focus for many years. Overall: We provide an efficient service for families affected by domestic violence and abuse across Kent & Medway. These families and individuals will have a range of needs, and our client support work is needs-led, risk-focused & trauma-informed with a focus on developing individual resilience. We work with clients in a range of settings. We include volunteers at every level of the organisation and work with them to add value to the services that we offer. Competency Oasis supports Volunteers through the Individual Development Plan, a framework to provide ongoing support and development to volunteers. All staff are expected to engage with personal learning through the use of this framework. A summary is attached at the end of this role description. Purpose of the role Our boutique charity shop in Margate provides vital funds that creates lasting change for clients of Oasis Domestic Abuse Service. Retail Volunteer - Kent Retail Volunteers for Oasis are responsible for working on the shop floor and in the back office at our Charity Shop. This includes welcoming customers when they arrive, sorting and pricing new donations, ensuring the shop floor is clear of clutter clean and available to customers and working on the till, taking payment for items. Some clients are given vouchers to spend at the shop and may need support, without judgement, when looking for specific items. Because of the nature of Oasis’ work at DBS will be required for this role. Key Responsibilities 1. Provide an excellent level of customer service to visitors to the shop. 2. Sorting of donations including steaming, hanging and pricing. 3. Ensuring the shop floor is organized and ready for customers, returning items to their correct location. 4. Creating window displays. 5. General tidying and cleaning of the shop. 6. Create a fantastic environment for customers. Other Duties 7. Engage in ongoing training as required. 8. Contribute ideas to help the shop continue to develop and increase revenue. 9. Liaison with the Charity Shop Manager around availability and shop hours. 10. Work within the policies as set out by Oasis. 11. Take on other reasonable tasks as identified by the Charity Shop Manager. Review arrangements The details contained in the role specification reflect the content of the job at the date the document was prepared. It should be remembered, however, that it is inevitable that over time the nature of individual jobs will change; existing duties may be lost and other duties may be gained without changing the general character of the duties or the level of responsibility entailed. Consequently, we expect to revise this role specification from time to time and consult with the postholder at the appropriate time. Oasis Domestic Abuse Service is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Person Specification 1. Experience Retail experience is not necessary but always welcome. Experience in a customer facing role. Essential Desirable 2. Knowledge & Qualifications Open to learning and willing to follow Oasis’ policies An interest in fashion and knowledge of a range of brands Basic numeracy skills Y Y 3. Capabilities & skills Team Player Able to be an Ambassador for Oasis Someone who likes to organize A creative flair Good communication skills and ability to interact positively with a range of people Y Y Y Y Y Y Y Y A non-judgemental approach to interacting with people. Y 4. Emotional intelligence Self Awareness: recognizing own emotions, strengths, and limits, being self- confident Self Regulation: having self-control, honesty, accountability, flexibility, and being welcoming of new ideas. Motivation: drive to achieve the best outcome, ability to align with the values and goals of the organization, opportunistic, persistent Empathy: understanding others, developing others, client focus, cultivating diversity, able to read and work within group/ team dynamics. Social skills: able to influence and convince through adult communication, and inspiring messages, able to drive change, nurturing instrumental relationships, work together on shared goals, and able to create group synergy. 5. Other Candidates must be willing to undergo an Enhanced Disclosure & Barring Service check Evidence of qualifications listed on the application form Full driving license and access to use of own vehicle (subject to the provisions of the Disability Discrimination Act 1995). Y Y Y Y Y Y Y Y / k s a t f o y r e v i l e d d n a g n n n a l P ) 4 ( i / t n e m e v o r p m i l a u n i t n o C / n o i t a c i n u m m o C ) 3 ( / s r e h t o h t i w y l e v i t c e f f e g n i k r o W ) 2 ( / t c a p m i e v i t i s o p a g n i k a M ) 1 ( i p h s r e d a e l l a n o i t a v i t o M ) 5 ( Personal Skills determine how we manage ourselves Social Skills determine how we handle relationships Self- awareness knowing one's internal states, preferences, resources and intuitions Self- regulation managing one's internal states, impulses and resources Motivation emotional tendencies that guide or facilitate reaching goals Empathy awareness of others' feelings, needs and concerns Social Skills adeptness at inducing desirable responses in others Emotional Awareness Recognising one’s emotions and their effects Accurate Self- Assessment Knowing one’s strengths and limits Self-confidence A strong sense of one’s self worth and capabilities Self-Control Trustworthiness Keeping disruptive emotions and impulse in check Maintaining standards of honesty and integrity Conscientiousness Taking responsibility for personal performance Adaptability Innovation Drive Commitment Initiative Optimism Flexibility in handling change Being comfortable with novel ideas, approaches and new information Striving to improve or meet a standard excellence Aligning with the goals of the organisation Readiness to act on opportunities Persistence in pursuing goals despite obstacles and setbacks Understanding Others Sensing others’ feelings and perspectives, and taking an active interest in their concerns Developing Others Sensing others’ development needs and bolstering their abilities Task Focus Anticipating, recognising and meeting client needs Cultivating Diversity Cultivating opportunities through different kinds of people Political Awareness Reading a group’s emotional currents and power relationships Influence Wielding effective tactics for persuasion Communication Listening openly and sending convincing messages Conflict Management Negotiating and resolving disagreements Leadership Change Catalyst Building Bonds Collaboration & Cooperation Inspiring and guiding individuals and groups Initiating or managing change Nurturing instrumental relationships Working with others towards shared goals Team Capabilities Creating group synergy in pursuing collective goals
CHOICES (FORMERLY KNOWN AS NORTH KENT WOMEN'S AID) LIMITED
28,000 per year
Thanet and Dover
Full-time
Role Profile: Job Title: Outreach DA Support Worker Grade: Salary: Hours: Contract Type: Location: Responsible to: Responsible for: Committed Curiosity 4.5 £28,000 per annum 35 18 Months Fixed Term Contract – full time Thanet and Dover Outreach Team Service Manager All associated reporting data and case studies Connected Collaborative Compassionate Background: Oasis is a passionate and ambitious organisation committed to tackling the causes and consequences of domestic abuse on families. We are known in Kent & Medway for our dedicated, independent services that have been supporting the cause with a local focus for many years. Overall: We provide an efficient service for families affected by domestic violence and abuse across Kent & Medway. These families and individuals will have a range of needs, and our client support work is needs-led, risk-focused & trauma-informed with a focus on developing individual resilience. We work with clients in a range of settings. We provide group working and all support colleagues are expected to be capable of integrated working in the wider social system. Colleagues are expected to work flexibly as needed by service demands, this may include evenings and weekends. Where necessary colleagues are also expected to participate in the out- of-hours service, providing an on-call system for the refuge service users (for which enhancements are paid) Working with the mission of the organisation: Frontline roles are the reason for the charity's existence, and the holder of this post must have excellent team and communication skills (especially in working across the internal and external systems), must have a strong understanding of the dynamics of domestic violence and abuse, and must have excellent boundaries in working within the limits of the role and be committed to ensuring that Oasis service users have excellent support. This role requires a can-do attitude helping service users to progress on their journeys, building new lives free from violence and abuse. Competency: Colleagues at Oasis have a commitment to and optimistic approach with the emotional support and development of their client group. They are reflective about their practice and able to use techniques to keep their work sound and safe for both them and the client. The organisation utilises a competency framework to enable the development of competent and emotionally intelligent behaviors. All colleagues are expected to engage with personal learning through the use of this framework. A summary is attached at the end of this role description. Purpose of the role: The post will be part of Oasis frontline services, including a range of services aimed at creating a whole family approach to those experiencing domestic abuse living in the community and as the role dictates, in Oasis accommodation. As a team you will provide a wraparound approach, along with specialist/statutory services. The team offers flexible support to recent victims of domestic abuse through a strengths and needs-led, risk-focused approach. The key purpose of the Community team, communities, and Oasis accommodation, while enabling service users to address their needs. The service aims to enable victims to discuss issues relating to their experiences freely and without judgement. They will be supported in whatever decisions they make and be assisted in accessing other agencies as appropriate to their circumstances and wishes. Community DA support worker: The community team's work is focused on supporting those living in the community and working with those at medium risk, utilizing a coordinated community response. Following a full needs assessment, they will create support plans that will include, but are not limited to considering risk, safety planning, housing, legal, and financial matters, which are tailored to meet their clients' needs. Additional Role Responsibilities: Within the Community DA support worker role circumstances and funding can require the role to have additional responsibilities and therefore require an additional set of skills and knowledge. The job title will dictate the additional role requirements. Community and accommodation DA support worker: This dual-purpose role covers both the Community DA support worker role and the direct support of those living in Oasis accommodation. They are the voice of clients throughout their journey within the accommodation, creating individually tailored interventions to meet their practical and emotional needs. This role requires the skills and capabilities to advocate with a range of multi-agency partners, particularly housing and children’s specialist services, and the patience and understanding of mental health and trauma to manage any negative coping strategies of our residents. Access Accommodation IDVA: This is a Community and Accommodation DA support worker with an accessibility focus. This specialist support involves assertive engagement and intervention that creates opportunities for those who may be deemed to have ‘complex needs’ to be housed within the service. An Access IDVA should have a good understanding of trauma-informed practice and be able to offer services that meet the needs of people with a range of additional needs. This will involve excellent multi- agency working and relationship building. Key Responsibilities: 1. To manage a caseload; focusing on medium-risk victims to provide a proactive short to medium-term service based on the RAISE policies and procedures 2. To assess incoming referrals and identify the best support agreement for their needs following the RAISE support framework toolkit, including specific response times. 3. To contact service users, providing and seeking information with a professional approach via telephone, online, and in person. 4. To provide ongoing assessment and review of a trauma-informed SMART support and safety plan. This will include a holistic, ongoing view of the multiple needs of the individual. 5. To provide support, information, advocacy, and signposting, including relationship breakdown, substance misuse, mental health, safety planning, housing options, welfare & benefits, civil and criminal legal issues, immigration, budgeting, paying bills, addressing debt, tenancy sustainment, education, training, employment and access to other agencies, by telephone, online or in person in a mutually agreed safe place. 6. To enable service users to develop the skills and resources necessary to move on and maintain independence and self-reliance. 7. To provide emotional support, using solution-focused practice and ways to wellbeing. 8. To identify and risk assess complex multiple needs such as substance misuse and mental health. 9. To follow Risk Assessment and Safety Planning processes as detailed in the RAISE toolkit, including the DASH checklist. 10. Manage the safeguarding of vulnerable adults and children in line with organisational policy, in discussion with a Senior/Manager, and with open communication with Children and Families and Adult Services. 11. Risk assessment and safety plan with service users and deliver service in keeping with the result. 12. Support the empowerment of the client and assist them in recognising the dynamics of domestic/sexual violence. 13. Develop individual safety and support plans to meet individual risks and support needs that clients face, regularly review cases ensuring that all agencies are meeting the needs of clients. Ensure effective liaison with agencies regarding case management. 14. Refer appropriate clients to MARAC, explaining procedures and rights within the MARAC process to the client and, keeping clients’ safety central to all coordinated responses, ensure all safeguarding referrals are made. 15. Where required, work alongside the MARAC team to support High-risk clients within accommodation settings. 16. To refer to High-risk clients to MARAC using the RAISE team protocols. 17. To support clients within the criminal justice system. 18. To support clients through the criminal justice system, explaining the procedures and their roles and rights within the court process, and ensuring that, whenever possible, clients have realistic expectations of the criminal justice system. 19. To liaise with the CPS, Witness Care Unit, police, and other partner agencies to ensure that the client's safety needs are considered within the judicial process 20. To facilitate group work. 21. Provide direct support to Police, primary care services, housing departments, and adult and children’s social services in the provision and coordination of support developing strong relationships with these and other partners to improve the outcomes for clients. 22. Provide coverage at One Stop shops, drop-ins and helplines as required. 23. Where engagement requires, to provide support in a location that meets the needs of the client, ensuring that the lone working policy is adhered to and the location is mutually agreed to be safe 24. To participate in co-located working with partner agencies, such as police, social services, housing, and any other places where attendance is beneficial to the client group. 25. To attend any multi-agency meetings or forums as required 26. To participate in awareness raising and training to partner agencies and the general public as requested 27. To ensure that caseload is regularly reviewed, actions recorded and undertaken, and cases transferred or closed following case review. 28. To hold a caseload efficiently and effectively. 29. To ensure that regular opportunities are given for service users to feedback on the service. 30. To maintain thorough, confidential, and up-to-date service user records and case management notes using a client database. 31. To engage with all impact analysis and story gathering for organisational learning. 32. To remain up-to-date and compliant with all organisational policies and procedures and professional codes of conduct to uphold standards of best practice. 33. Participate in an on-call system for out-of-hours emergencies for accommodation clients. 34. To perform other reasonable tasks as identified by the organisation. 35. To engage positively with the clinical supervision process. Additional Responsibilities (Community and Accommodation DA support worker role): 1. To manage the day-to-day running of the accommodation, including undertaking health and safety and fire checks and assessments, and ensuring compliance with relevant health and safety legislation. 2. Manage the dynamic relationships with the household, including any resident and neighbour disputes and complaints, 3. Encourage participation in service user consultation and involvement with the organisation. 4. To make applications to appropriate funders and charitable organisations for appropriate individual grants for those leaving the accommodation. 5. Chairing regular House meetings. 6. Managing the daily safety and security of the accommodation. 7. To support clients to fulfill their potential throughout their journey in accommodation. 8. Provide 12 weeks of resettlement support to those who have moved on from refuge into settled accommodation. Additional Responsibilities (Access Accommodation DA support worker role): 1. Supporting the development of the referral and assessment pathway for those who struggle to access services. 2. Working face-to-face is integral to this service provision and may often be in the form of joint visits with other providers. 3. Advocate on behalf of our most vulnerable client group to ensure that their voice is heard, their needs are met and they are treated with the respect and dignity they rightfully deserve. Initiating, attending, and developing drop-ins and other services to support complex service users both, within the accommodation and in the community. 4. 5. Attending local forums and meetings that consider our most vulnerable client groups and 6. developing strong networking opportunities with attendees. Identifying awareness-raising and primary prevention opportunities in the community. This will include regular visits to community groups and other agencies to aid the development of close multi-agency referral systems 7. Complete additional monitoring information for the service as required and support and engage with all impact analysis and story gathering for organisational reporting and learning Review arrangements: The details contained in the role specification reflect the content of the job at the date the document was prepared. It should be remembered, however, that it is inevitable that over time the nature of individual jobs will change; existing duties may be lost and other duties may be gained without changing the general character of the duties or the level of responsibility entailed. Consequently, we will expect to revise this role specification from time to time and will consult with the post holder at the appropriate time. Oasis Domestic Abuse Service is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Essential Desirable Person Specification 1. Experience Substantial experience of providing emotional and practical support to service users, probably acquired over a period of not less than 2 years. Experience working in a multi-agency setting with a willingness for partnership working Experience in engaging with service users through assertive outreach Experience in liaising with social services, police, health agencies, housing providers and voluntary organisations Experience working within a residential setting/refuge/women’s advice centre or similar, or another relevant agency. ACCESS ACCOMMODATION DA SUPPORT WORKER ONLY: Experience working with service users with mental health, drug or alcohol or other additional vulnerabilities. 2. Knowledge & Qualifications Advanced theoretical, practical and procedural knowledge regarding the issues surrounding the impact of domestic abuse and sexual violence victims and their families and the civil and criminal justice remedies relating to domestic and sexual violence. Knowledge of when to refer, coupled with the ability to understand complex needs such as substance misuse and mental health issues. Knowledge of child and adult protection issues and legal responsibilities Knowledge of undertaking risk assessments and designing safety plans Knowledge and understanding of the remits of the relevant statutory and voluntary agencies A recognised social work, counselling or related qualification Good understanding of trauma informed practice 3. Capabilities & skills Highly skilled in delivering group work sessions Highly skilled in assessment of the service user’s needs Skilled in motivational interviewing and approaches such as brief therapy intervention A methodical and well organised approach to workload and an ability to work within a stressful environment and be able to work on own initiative with minimal supervision Excellent inter-personal and communication skills, able to communicate effectively both orally and in writing. Able to work effectively within a team setting An ability to manage crisis situations calmly and with a problem-solving approach. Excellent advisory, guidance, negotiation and persuasive skills in order to influence outcomes for service users An ability to develop a trusting and confidential relationship with abused service users and interpret assessments in order to support a safety plan Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y To be respectful, non-judgmental, non-directive and confidential in supporting service users. To encourage service users to take control of their lives and set realistic objectives and goals. Ability to communicate effectively with service users whilst maintaining professional boundaries. Ability to work within a line management structure Good administrative skills. Computer literate and able to maintain accurate records Experience of working with an online case management system 4. Emotional intelligence Self Awareness: recognizing own emotions, strengths and limits, being self- confident Self Regulation: having self-control, honesty, accountability, flexibility and being welcoming of new ideas. Motivation: drive to achieve the best outcome, ability to align with the values and goals of the organization, opportunistic, persistent Empathy: understanding others, developing others, client focus, cultivating diversity, able to read and work with group/ team dynamics. Social skills: able to influence, convincing and adult communication, inspiring messages, able to drive change, nurturing of instrumental relationships, working together on shared goals and able to create group synergy. 5. Other Candidates must be willing to undergo an Enhanced Disclosure & Barring Service check Evidence of qualifications listed on the application form Full driving license and access to own vehicle Y Y Y Y Y Y Y Y Y Y Y Y / k s a t f o y r e v i l e d d n a g n n n a l P ) 4 ( i / t n e m e v o r p m i l a u n i t n o C / n o i t a c i n u m m o C ) 3 ( / s r e h t o h t i w y l e v i t c e f f e g n i k r o W ) 2 ( / t c a p m i e v i t i s o p a g n i k a M ) 1 ( i p h s r e d a e l l a n o i t a v i t o M ) 5 ( Personal Skills determine how we manage ourselves Social Skills determine how we handle relationships Self- awareness knowing one's internal states, preferences, resources and intuitions Self- regulation managing one's internal states, impulses and resources Motivation emotional tendencies that guide or facilitate reaching goals Empathy awareness of others' feelings, needs and concerns Social Skills adeptness at inducing desirable responses in others Emotional Awareness Recognising one’s emotions and their effects Accurate Self- Assessment Knowing one’s strengths and limits Self-confidence A strong sense of one’s self worth and capabilities Self-Control Trustworthiness Keeping disruptive emotions and impulse in check Maintaining standards of honesty and integrity Conscientiousness Taking responsibility for personal performance Adaptability Innovation Drive Flexibility in handling change Being comfortable with novel ideas, approaches and new information Striving to improve or meet a standard excellence Commitment Aligning with the goals of the organisation Initiative Optimism Readiness to act on opportunities Persistence in pursuing goals despite obstacles and setbacks Understanding Others Sensing others’ feelings and perspectives, and taking an active interest in their concerns Developing Others Sensing others’ development needs and bolstering their abilities Task Focus Anticipating, recognising and meeting client needs Cultivating Diversity Cultivating opportunities through different kinds of people Political Awareness Reading a group’s emotional currents and power relationships Influence Wielding effective tactics for persuasion Communication Listening openly and sending convincing messages Conflict Management Negotiating and resolving disagreements Leadership Change Catalyst Building Bonds Collaboration & Cooperation Team Capabilities Inspiring and guiding individuals and groups Initiating or managing change Nurturing instrumental relationships Working with others towards shared goals Creating group synergy in pursuing collective goals
CHOICES (FORMERLY KNOWN AS NORTH KENT WOMEN'S AID) LIMITED
16,800 - 28,000 per year
Thanet and Dover
Part-time
Role Profile: Job Title: Outreach DA Support Worker Grade: Salary: Hours: Contract Type: Location: Responsible to: Responsible for: Committed Curiosity 4.5 £16,800 per annum (£28,000 FTE) 21 18 month Fixed Term Contract – part time Thanet and Dover Outreach Team Service Manager All associated reporting data and case studies Connected Collaborative Compassionate Background: Oasis is a passionate and ambitious organisation committed to tackling the causes and consequences of domestic abuse on families. We are known in Kent & Medway for our dedicated, independent services that have been supporting the cause with a local focus for many years. Overall: We provide an efficient service for families affected by domestic violence and abuse across Kent & Medway. These families and individuals will have a range of needs, and our client support work is needs-led, risk-focused & trauma-informed with a focus on developing individual resilience. We work with clients in a range of settings. We provide group working and all support colleagues are expected to be capable of integrated working in the wider social system. Colleagues are expected to work flexibly as needed by service demands, this may include evenings and weekends. Where necessary colleagues are also expected to participate in the out- of-hours service, providing an on-call system for the refuge service users (for which enhancements are paid) Working with the mission of the organisation: Frontline roles are the reason for the charity's existence, and the holder of this post must have excellent team and communication skills (especially in working across the internal and external systems), must have a strong understanding of the dynamics of domestic violence and abuse, and must have excellent boundaries in working within the limits of the role and be committed to ensuring that Oasis service users have excellent support. This role requires a can-do attitude helping service users to progress on their journeys, building new lives free from violence and abuse. Competency: Colleagues at Oasis have a commitment to and optimistic approach with the emotional support and development of their client group. They are reflective about their practice and able to use techniques to keep their work sound and safe for both them and the client. The organisation utilises a competency framework to enable the development of competent and emotionally intelligent behaviors. All colleagues are expected to engage with personal learning through the use of this framework. A summary is attached at the end of this role description. Purpose of the role: The post will be part of Oasis frontline services, including a range of services aimed at creating a whole family approach to those experiencing domestic abuse living in the community and as the role dictates, in Oasis accommodation. As a team you will provide a wraparound approach, along with specialist/statutory services. The team offers flexible support to recent victims of domestic abuse through a strengths and needs-led, risk-focused approach. The key purpose of the Community team, communities, and Oasis accommodation, while enabling service users to address their needs. The service aims to enable victims to discuss issues relating to their experiences freely and without judgement. They will be supported in whatever decisions they make and be assisted in accessing other agencies as appropriate to their circumstances and wishes. Community DA support worker: The community team's work is focused on supporting those living in the community and working with those at medium risk, utilizing a coordinated community response. Following a full needs assessment, they will create support plans that will include, but are not limited to considering risk, safety planning, housing, legal, and financial matters, which are tailored to meet their clients' needs. Additional Role Responsibilities: Within the Community DA support worker role circumstances and funding can require the role to have additional responsibilities and therefore require an additional set of skills and knowledge. The job title will dictate the additional role requirements. Community and accommodation DA support worker: This dual-purpose role covers both the Community DA support worker role and the direct support of those living in Oasis accommodation. They are the voice of clients throughout their journey within the accommodation, creating individually tailored interventions to meet their practical and emotional needs. This role requires the skills and capabilities to advocate with a range of multi-agency partners, particularly housing and children’s specialist services, and the patience and understanding of mental health and trauma to manage any negative coping strategies of our residents. Access Accommodation IDVA: This is a Community and Accommodation DA support worker with an accessibility focus. This specialist support involves assertive engagement and intervention that creates opportunities for those who may be deemed to have ‘complex needs’ to be housed within the service. An Access IDVA should have a good understanding of trauma-informed practice and be able to offer services that meet the needs of people with a range of additional needs. This will involve excellent multi- agency working and relationship building. Key Responsibilities: 1. To manage a caseload; focusing on medium-risk victims to provide a proactive short to medium-term service based on the RAISE policies and procedures 2. To assess incoming referrals and identify the best support agreement for their needs following the RAISE support framework toolkit, including specific response times. 3. To contact service users, providing and seeking information with a professional approach via telephone, online, and in person. 4. To provide ongoing assessment and review of a trauma-informed SMART support and safety plan. This will include a holistic, ongoing view of the multiple needs of the individual. 5. To provide support, information, advocacy, and signposting, including relationship breakdown, substance misuse, mental health, safety planning, housing options, welfare & benefits, civil and criminal legal issues, immigration, budgeting, paying bills, addressing debt, tenancy sustainment, education, training, employment and access to other agencies, by telephone, online or in person in a mutually agreed safe place. 6. To enable service users to develop the skills and resources necessary to move on and maintain independence and self-reliance. 7. To provide emotional support, using solution-focused practice and ways to wellbeing. 8. To identify and risk assess complex multiple needs such as substance misuse and mental health. 9. To follow Risk Assessment and Safety Planning processes as detailed in the RAISE toolkit, including the DASH checklist. 10. Manage the safeguarding of vulnerable adults and children in line with organisational policy, in discussion with a Senior/Manager, and with open communication with Children and Families and Adult Services. 11. Risk assessment and safety plan with service users and deliver service in keeping with the result. 12. Support the empowerment of the client and assist them in recognising the dynamics of domestic/sexual violence. 13. Develop individual safety and support plans to meet individual risks and support needs that clients face, regularly review cases ensuring that all agencies are meeting the needs of clients. Ensure effective liaison with agencies regarding case management. 14. Refer appropriate clients to MARAC, explaining procedures and rights within the MARAC process to the client and, keeping clients’ safety central to all coordinated responses, ensure all safeguarding referrals are made. 15. Where required, work alongside the MARAC team to support High-risk clients within accommodation settings. 16. To refer to High-risk clients to MARAC using the RAISE team protocols. 17. To support clients within the criminal justice system. 18. To support clients through the criminal justice system, explaining the procedures and their roles and rights within the court process, and ensuring that, whenever possible, clients have realistic expectations of the criminal justice system. 19. To liaise with the CPS, Witness Care Unit, police, and other partner agencies to ensure that the client's safety needs are considered within the judicial process 20. To facilitate group work. 21. Provide direct support to Police, primary care services, housing departments, and adult and children’s social services in the provision and coordination of support developing strong relationships with these and other partners to improve the outcomes for clients. 22. Provide coverage at One Stop shops, drop-ins and helplines as required. 23. Where engagement requires, to provide support in a location that meets the needs of the client, ensuring that the lone working policy is adhered to and the location is mutually agreed to be safe 24. To participate in co-located working with partner agencies, such as police, social services, housing, and any other places where attendance is beneficial to the client group. 25. To attend any multi-agency meetings or forums as required 26. To participate in awareness raising and training to partner agencies and the general public as requested 27. To ensure that caseload is regularly reviewed, actions recorded and undertaken, and cases transferred or closed following case review. 28. To hold a caseload efficiently and effectively. 29. To ensure that regular opportunities are given for service users to feedback on the service. 30. To maintain thorough, confidential, and up-to-date service user records and case management notes using a client database. 31. To engage with all impact analysis and story gathering for organisational learning. 32. To remain up-to-date and compliant with all organisational policies and procedures and professional codes of conduct to uphold standards of best practice. 33. Participate in an on-call system for out-of-hours emergencies for accommodation clients. 34. To perform other reasonable tasks as identified by the organisation. 35. To engage positively with the clinical supervision process. Additional Responsibilities (Community and Accommodation DA support worker role): 1. To manage the day-to-day running of the accommodation, including undertaking health and safety and fire checks and assessments, and ensuring compliance with relevant health and safety legislation. 2. Manage the dynamic relationships with the household, including any resident and neighbour disputes and complaints, 3. Encourage participation in service user consultation and involvement with the organisation. 4. To make applications to appropriate funders and charitable organisations for appropriate individual grants for those leaving the accommodation. 5. Chairing regular House meetings. 6. Managing the daily safety and security of the accommodation. 7. To support clients to fulfill their potential throughout their journey in accommodation. 8. Provide 12 weeks of resettlement support to those who have moved on from refuge into settled accommodation. Additional Responsibilities (Access Accommodation DA support worker role): 1. Supporting the development of the referral and assessment pathway for those who struggle to access services. 2. Working face-to-face is integral to this service provision and may often be in the form of joint visits with other providers. 3. Advocate on behalf of our most vulnerable client group to ensure that their voice is heard, their needs are met and they are treated with the respect and dignity they rightfully deserve. Initiating, attending, and developing drop-ins and other services to support complex service users both, within the accommodation and in the community. 4. 5. Attending local forums and meetings that consider our most vulnerable client groups and 6. developing strong networking opportunities with attendees. Identifying awareness-raising and primary prevention opportunities in the community. This will include regular visits to community groups and other agencies to aid the development of close multi-agency referral systems 7. Complete additional monitoring information for the service as required and support and engage with all impact analysis and story gathering for organisational reporting and learning Review arrangements: The details contained in the role specification reflect the content of the job at the date the document was prepared. It should be remembered, however, that it is inevitable that over time the nature of individual jobs will change; existing duties may be lost and other duties may be gained without changing the general character of the duties or the level of responsibility entailed. Consequently, we will expect to revise this role specification from time to time and will consult with the post holder at the appropriate time. Oasis Domestic Abuse Service is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Essential Desirable Person Specification 1. Experience Substantial experience of providing emotional and practical support to service users, probably acquired over a period of not less than 2 years. Experience working in a multi-agency setting with a willingness for partnership working Experience in engaging with service users through assertive outreach Experience in liaising with social services, police, health agencies, housing providers and voluntary organisations Experience working within a residential setting/refuge/women’s advice centre or similar, or another relevant agency. ACCESS ACCOMMODATION DA SUPPORT WORKER ONLY: Experience working with service users with mental health, drug or alcohol or other additional vulnerabilities. 2. Knowledge & Qualifications Advanced theoretical, practical and procedural knowledge regarding the issues surrounding the impact of domestic abuse and sexual violence victims and their families and the civil and criminal justice remedies relating to domestic and sexual violence. Knowledge of when to refer, coupled with the ability to understand complex needs such as substance misuse and mental health issues. Knowledge of child and adult protection issues and legal responsibilities Knowledge of undertaking risk assessments and designing safety plans Knowledge and understanding of the remits of the relevant statutory and voluntary agencies A recognised social work, counselling or related qualification Good understanding of trauma informed practice 3. Capabilities & skills Highly skilled in delivering group work sessions Highly skilled in assessment of the service user’s needs Skilled in motivational interviewing and approaches such as brief therapy intervention A methodical and well organised approach to workload and an ability to work within a stressful environment and be able to work on own initiative with minimal supervision Excellent inter-personal and communication skills, able to communicate effectively both orally and in writing. Able to work effectively within a team setting An ability to manage crisis situations calmly and with a problem-solving approach. Excellent advisory, guidance, negotiation and persuasive skills in order to influence outcomes for service users An ability to develop a trusting and confidential relationship with abused service users and interpret assessments in order to support a safety plan Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y To be respectful, non-judgmental, non-directive and confidential in supporting service users. To encourage service users to take control of their lives and set realistic objectives and goals. Ability to communicate effectively with service users whilst maintaining professional boundaries. Ability to work within a line management structure Good administrative skills. Computer literate and able to maintain accurate records Experience of working with an online case management system 4. Emotional intelligence Self Awareness: recognizing own emotions, strengths and limits, being self- confident Self Regulation: having self-control, honesty, accountability, flexibility and being welcoming of new ideas. Motivation: drive to achieve the best outcome, ability to align with the values and goals of the organization, opportunistic, persistent Empathy: understanding others, developing others, client focus, cultivating diversity, able to read and work with group/ team dynamics. Social skills: able to influence, convincing and adult communication, inspiring messages, able to drive change, nurturing of instrumental relationships, working together on shared goals and able to create group synergy. 5. Other Candidates must be willing to undergo an Enhanced Disclosure & Barring Service check Evidence of qualifications listed on the application form Full driving license and access to own vehicle Y Y Y Y Y Y Y Y Y Y Y Y / k s a t f o y r e v i l e d d n a g n n n a l P ) 4 ( i / t n e m e v o r p m i l a u n i t n o C / n o i t a c i n u m m o C ) 3 ( / s r e h t o h t i w y l e v i t c e f f e g n i k r o W ) 2 ( / t c a p m i e v i t i s o p a g n i k a M ) 1 ( i p h s r e d a e l l a n o i t a v i t o M ) 5 ( Personal Skills determine how we manage ourselves Social Skills determine how we handle relationships Self- awareness knowing one's internal states, preferences, resources and intuitions Self- regulation managing one's internal states, impulses and resources Motivation emotional tendencies that guide or facilitate reaching goals Empathy awareness of others' feelings, needs and concerns Social Skills adeptness at inducing desirable responses in others Emotional Awareness Recognising one’s emotions and their effects Accurate Self- Assessment Knowing one’s strengths and limits Self-confidence A strong sense of one’s self worth and capabilities Self-Control Trustworthiness Keeping disruptive emotions and impulse in check Maintaining standards of honesty and integrity Conscientiousness Taking responsibility for personal performance Adaptability Innovation Drive Flexibility in handling change Being comfortable with novel ideas, approaches and new information Striving to improve or meet a standard excellence Commitment Aligning with the goals of the organisation Initiative Optimism Readiness to act on opportunities Persistence in pursuing goals despite obstacles and setbacks Understanding Others Sensing others’ feelings and perspectives, and taking an active interest in their concerns Developing Others Sensing others’ development needs and bolstering their abilities Task Focus Anticipating, recognising and meeting client needs Cultivating Diversity Cultivating opportunities through different kinds of people Political Awareness Reading a group’s emotional currents and power relationships Influence Wielding effective tactics for persuasion Communication Listening openly and sending convincing messages Conflict Management Negotiating and resolving disagreements Leadership Change Catalyst Building Bonds Collaboration & Cooperation Team Capabilities Inspiring and guiding individuals and groups Initiating or managing change Nurturing instrumental relationships Working with others towards shared goals Creating group synergy in pursuing collective goals
CHOICES (FORMERLY KNOWN AS NORTH KENT WOMEN'S AID) LIMITED
29,686.09 - 31,894.55 per year
East Kent
Full-time
Role Profile Job Title: Grade: Salary: Hours: Health & Primary Care IDVA 5 unqualified / 6 qualified £29,686.09 FTE / £31,894.55 FTE 35 Contract Type: 2 years Fixed Term Contract Health Setting Location: Responsible to: Responsible for: Committed Curiosity Connected Collaborative Compassionate East Kent Service Manager Clients / Data / Multi Agency Relationships Background Oasis is a passionate and ambitious organisation committed to tackling the causes and consequences of domestic abuse on families. We are known in Kent & Medway for our dedicated, independent services that have been supporting the cause with a local focus for many years. We offer a range of services across Kent & Medway to women, children and men. We take a whole family approach to the issue of domestic abuse and we have developed guiding principles that shape the way we work. Our vision, mission and values define our approach, focus our work and help us achieve our objectives. Our competency framework assists us in working to the best of our ability. Overall You will provide high quality support to those experiencing domestic abuse in health settings. This role will involve proactive engagement with Primary Care Networks (PCNs), including GP practices, to strengthen early identification and response to domestic abuse. In addition, while the Health IDVA’s (HIDVA) primary focus is within Primary Care Networks (PCNs), including GP surgeries, the role is not disconnected from the existing Hospital IDVA. You will work closely together to ensure a consistent approach to supporting victims of domestic abuse across all health settings. This may include joint working, case handovers, or occasional cover for the Hospital IDVA where appropriate. The Hospital IDVA’s role predominantly includes patients presenting to the Accident and Emergency Department (A&E) with injuries caused by domestic abuse or those who disclose abuse during treatment. You will also accept referrals from other wards and departments where disclosures are made. All of this work will be undertaken as part of a multi-agency framework that includes MARAC and local partnership responses to domestic abuse. The role involves working in highly skilled and pressured environments and requires strong emotional and practical resilience, as well as professional expertise as a qualified and experienced IDVA. Flexibility may be required depending on the needs of the service, including occasional evening or weekend shifts. You may also be part of the organisation’s on-call rota, which is planned well in advance so colleagues are scheduled only a few times per year, allowing time to prepare or make any necessary arrangements. Working with the mission of the organisation Frontline roles are the reason for the charity’s existence, and the holder of this post must have excellent team and communication skills (especially in working across the internal and external systems), must have a strong understanding of the dynamics of domestic violence and abuse, and must have excellent boundaries in working within the limits of the role and be committed to ensuring that Oasis service users have excellent support. This role requires a can-do attitude in helping service users to progress on their journeys, building new lives free from violence and abuse. Purpose of the role The post will include a range of services aimed at delivering a whole family approach to those experiencing domestic abuse within hospital and primary care settings, as well as ensuring safe transitions into community and refuge-based support where required. As part of the wider team, you will contribute to a wraparound approach that works in partnership with specialist and statutory services. Health and Primary Care IDVA The Health and Primary Care IDVA (Independent Domestic Violence Advisor) will work collaboratively across multiple wards, such as A&E and maternity, and with Primary Care Networks (PCNs) including GP practices. The Health and Primary Care IDVA will be responsible for providing specialist support and advice to victims of domestic abuse (DA), playing a critical role in reducing further harm to patients (and their children) both during hospital care, within primary care settings, and at the point of discharge. They will work closely with safeguarding teams, hospital colleagues, and primary care staff, while maintaining strong links with community-based DA services to ensure seamless continuity of support. A key purpose of the role is to enhance the safety of individuals and children in their homes and communities whilst enabling service users to address their needs. Victims will be supported to discuss their experiences freely and without judgement, empowered in their decision-making, and assisted in accessing other agencies and services appropriate to their circumstances and wishes. Key responsibilities 1. Identify and assess the risks and needs of domestic abuse (DA) victims (and their children) who have presented to A&E, who are accessing other hospital services, or who are identified within primary care settings. This must be delivered through an evidence-based risk identification checklist such as the Domestic Abuse, Stalking and Honour Based Violence Risk Identification, Assessment and Management Model (DASH). 2. Provide crisis-led support for those at highest risk of further harm, and proactive interventions for those at medium or standard risk. This will include individual safety planning, personal support, and where appropriate, coordination with primary care safeguarding leads. 3. Manage a caseload for a time-limited period whilst the client is in hospital and/or accessing primary care services, ensuring each client receives the appropriate support relevant to their needs and keeping their safety central to the response. This may include specialist support and advice to enable victims to make decisions, access their rights and be supported through any criminal or civil actions. Ensure that this caseload is regularly reviewed, actions recorded and undertaken, and cases transferred or closed. 4. Support the empowerment of clients, assist them in recognising the features and dynamics of domestic abuse in their situation, and help them regain control of their lives on discharge from hospital or at the point of transition from primary care. 5. Ensure effective continuity of service for those being transferred into community-based services, with clear communication provided to the client and community provider so that expectations are managed and the transfer is seamless. 6. Establish close working relationships within the hospital, primarily though not exclusively with the Emergency Department, Maternity Department and the Trust’s Safeguarding Specialists, and with Primary Care Networks (PCNs) across Thanet. This will include delivering training and awareness-raising sessions for healthcare colleagues on the role of the Health IDVA and embedding safe referral pathways. 7. Deliver training and awareness sessions within GP practices and PCNs, supporting the implementation of routine enquiry and strengthening the capacity of primary care staff to identify and respond to DA. 8. Understand multi-agency partnership structures and work within a multi-agency setting to design interventions and develop plans to protect victims and their children, while maintaining an independent role on behalf of the client. 9. Maintain accurate and confidential case management records and databases and contribute to monitoring information for the service, including evidence of outcomes achieved in both hospital and primary care settings. 10. Support and contribute to the development and completion of performance reports and other statistical information to demonstrate the take-up, impact and value of the service. 11. Comply with data protection legislation, confidentiality and information-sharing policy and procedures, and all legislation connected to this role. 12. Respect and value the diversity of the community in which the service works, recognising the needs and concerns of a diverse range of victims, and ensuring the service is accessible to all. 13. Remain up to date and compliant with all organisational procedures, policies and professional codes of conduct, and uphold standards of best practice. 14. Assess incoming referrals and identify the best support agreement for their needs in accordance with the Oasis Case management pack 15. Contact service users, providing and seeking information with a professional approach. 16. Enable service users to develop the skills and resources necessary to move on and maintain independence and self-reliance. 17. Provide emotional support, with a focus on strengths-based practice and ways to wellbeing. 18. Work with all age ranges as service demands. 19. Identify and risk assess complex multiple needs such as substance misuse and mental health. 20. Follow risk assessment and safety planning processes detailed in the Oasis Case management pack, including the DASH checklist. 21. Manage the safeguarding of vulnerable adults and children in line with organisational policy, in discussion with a Senior/Manager and in open communication with Children and Families and Adult Services. 22. Develop an enabling support agreement with each service user following their initial assessment. 23. Hold a caseload efficiently and effectively. 24. Ensure that regular opportunities are given for service users to feedback on the service. 25. Maintain thorough, confidential and up-to-date service user records and case management notes using a client database. 26. Engage with all impact analysis and story gathering for organisational learning. 27. Remain up to date and compliant with all organisational policies and procedures and professional codes of conduct in order to uphold standards of best practice. 28. Perform other reasonable tasks as identified by the organisation. Review arrangements The details contained in the role specification reflect the content of the role at the date the document was prepared. It should be remembered, however, that it is inevitable that over time the nature of individual roles will change; existing duties may be lost and other duties may be gained without changing the general character of the duties or the level of responsibility entailed. Consequently, we will expect to revise this role specification from time to time and will consult with the post holder at the appropriate time. Oasis Domestic Abuse Service is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Person Specification 1. Knowledge and Qualifications Advanced theoretical, practical and procedural knowledge regarding the issues surrounding the impact of domestic abuse and sexual violence on victims and their families and the civil and criminal justice remedies relating to domestic and sexual violence. Understand health structures and procedures or have a keen willingness to learn quickly. Knowledge of when to refer, coupled with the ability to understand complex needs such as substance misuse and mental health issues. Knowledge of child protection issues and legal responsibilities. Knowledge of undertaking risk assessments and designing safety plans. Knowledge and understanding of the remits of the relevant statutory and voluntary agencies. A recognised social work, counselling or related qualification. SafeLives trained and/or WAFE trained. 2. Skills and Abilities Highly skilled in assessment of the service user’s needs. Skilled in motivational interviewing and approaches such as brief therapy intervention. Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. An ability to manage crisis situations calmly and with a problem-solving approach. Excellent advisory, guidance, negotiation and persuasive skills in order to influence outcomes for service users. An ability to develop a trusting and confidential relationship with abused service users and interpret assessments in order to support a safety plan. To be respectful, non-judgmental, non-directive and confidential in supporting service users. To encourage service users to take control of their lives and set realistic objectives and goals. Ability to communicate effectively with service users whilst maintaining professional boundaries. Ability to work within a team setting and line management structure. Able to work on own initiative with minimal supervision, with a methodical and well organised approach to workload. Good administrative skills. Computer literate and able to maintain accurate records. 3. Experience Substantial experience of providing emotional and practical support to vulnerable people and victims of crime., probably acquired over a period of not less than 2 years. Experience of working in a multi-agency setting with a willingness for partnership working. Experience of managing a caseload. Essential Desirable Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y 4. Other Candidates must be willing to undergo an Enhanced Disclosure & Barring Service check. Evidence of qualifications listed on the application form. Full driving licence and access to own vehicle. Y Y Y Updated Health and Primary Care IDVA Role JD – September 2025 This updated job description integrates the original role requirements with the recommendations from the Coastal HIDVA PH Uplift 1.2 document. Additional Role Scope This role will be embedded within the QEQM hospital site and Thanet Primary Healthcare Alliance, serving a vulnerable coastal population. Enhanced Training Responsibilities Deliver training on domestic abuse awareness including coercive control, non-fatal strangulation, and safe referral pathways. Public Health Framing The role contributes to public health goals by reducing repeat hospital visits, improving mental health outcomes, and addressing root causes of trauma and illness. Data and Evaluation Contribute to data dashboards and SMART outcome evaluation, including metrics on risk reduction, survivor safety, and service engagement. Support for NHS Staff Provide specialist support to NHS staff experiencing domestic abuse, contributing to workforce wellbeing and retention. Clinical Supervision Access regular clinical supervision to support emotional resilience and maintain trauma-informed practice. Sustainability and Exit Strategy The role will support the development of sustainable domestic abuse pathways within health settings, contributing to long-term service integration.
CHOICES (FORMERLY KNOWN AS NORTH KENT WOMEN'S AID) LIMITED
35,858.36 per year
Kent
Full-time
Role Profile Job Title: Recovery & Wellbeing Service Manager Grade: Salary: Hours: Contract Type: Location: 7.5 £35,858.36 35 Permanent Kent Director of Operations Domestic Abuse Support Workers Responsible to: Responsible for: Committed Curiosity Connected Collaborative Compassionate Background Oasis is a passionate and ambitious organisation committed to tackling the causes and consequences of domestic abuse on families. We are known in Kent & Medway for our dedicated, independent services that have been supporting the cause with a local focus for many years. Overall: Oasis Domestic Abuse Service delivers an efficient, trauma-informed, needs-led, and risk- focused service to individuals and families affected by domestic abuse across Kent and Medway. Our support prioritises building individual resilience and is provided across a variety of settings. We offer both one-to-one and group work, and all support staff are expected to work collaboratively and demonstrate capability in integrated working within the wider social and statutory systems. Service Managers are required to work flexibly in response to service demands. Participation in an out-of-hours on-call rota to support service users may be necessary, with appropriate remuneration provided where applicable. Working with the mission of the organisation Frontline roles are the reason for the charity’s existence, and the holder of this post must have excellent team and communication skills (especially in working across the internal and external systems), must have a strong understanding of the dynamics of domestic violence and abuse, and must have excellent boundaries in working within the limits of the role and be committed to ensuring that Oasis service users have excellent support. This role requires a can-do attitude in helping service users to progress on their journeys, building new lives free from violence and abuse. Purpose of the role The purpose of this role is to lead and manage a team of support workers who provide recovery and wellbeing support to adults and young people affected by domestic abuse, primarily those assessed as medium or standard risk using the Safelives DASH tool. This role supports clients who have been safely stepped down from high or medium risk interventions or assessed as suitable for ongoing support within the Empower Pathway. The postholder coordinates the delivery of wellbeing activities, including wellbeing groups, and the Phoenix domestic abuse recovery programmes for both adults and young people, ensuring seamless pathways across wider Oasis services. They will develop and maintain a client advisory panel to embed meaningful client voice and co-production within the service and gather client feedback to inform continuous improvement. In addition to managerial responsibilities, the postholder is expected to directly deliver recovery programmes and targeted wellbeing sessions, depending on client need and staff capacity. All activities and support are delivered in line with Safelives DASH and Leading Lights standards, and grounded in trauma-informed practice, to promote client safety, empowerment, and sustainable recovery as part of the step-down and safety-net service offer. Key Responsibilities • Lead and manage the day-to-day operation of the Recovery Pathway compliance with health and safety, fire regulations, organisational policies, and data protection standards. • Manage, supervise, and support a team of support workers delivering recovery and wellbeing interventions to clients, including facilitating training, and development opportunities. • Ensure delivery of evidence-based recovery programmes, including the Phoenix domestic abuse course, across adults and young people, either directly or through staff delegation, in line with client need and staff capacity. • Develop and maintain systems for assessing client needs, safety, and progress, ensuring that all risk assessments, safety planning, practice, and record-keeping are robust, aligned with Safelives DASH and Leading Lights standards, and proportionate to the light-touch, non-intensive nature of the recovery and step-down service. • Establish, develop, and maintain a client advisory panel and regular feedback mechanisms to embed client voice and co-production in shaping service design, delivery, and continuous improvement. • Oversee the coordination of client referrals and ongoing support in collaboration with relevant teams and partners. • Build and maintain strong multi-agency relationships with police, health, social care, justice, and other relevant partners to ensure coordinated and effective support for clients. • Monitor service performance and client outcomes, using data and feedback to drive continuous quality improvement and contribute to service evaluation and reporting. • Ensure compliance with MARAC referral processes and protocols, liaising with IDVAs and other agencies as needed. • Manage incident reporting and safeguarding concerns, ensuring appropriate responses and escalation procedures are followed. • Act as the Designated Safeguarding Lead (DSL) for the recovery pathway, ensuring all safeguarding concerns are promptly identified, recorded, and escalated in line with organisational policies and statutory guidance. • Provide safeguarding advice, support, and training to staff within the service to maintain high standards of safeguarding practice. • Liaise with statutory safeguarding partners, including children’s and adult social care, police, and health services, to ensure coordinated safeguarding responses. • Lead or support the facilitation of group recovery sessions and wellbeing activities, ensuring accessibility and inclusivity. • Oversee accurate and confidential case records and data management, supporting staff to maintain Safelives Leading Light standards and comply with data protection regulations. • Participate in organisational learning and development activities, including providing supporting staff wellbeing. • Participate in the out-of-hours on-call rota for the recovery service, providing guidance and support during incidents or emergencies. • Contribute to service funding applications, reporting, and strategic planning to sustain and develop the recovery service. • Undertake any other reasonable duties required to ensure the smooth running and development of the recovery service. Oasis Domestic Abuse Service is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Essential Desirable Person Specification 1. Experience Substantial experience of providing emotional and practical support to service users, probably acquired over a period of not less than 2 years. Experience of working in a multi-agency setting with a willingness for partnership working Experience of liaising with social services, police, health agencies, housing providers and voluntary organisations Experience of facilitating wellbeing or recovery-focused group sessions Experience of involving clients in co-production or client advisory roles 2. Knowledge & Qualifications Advanced theoretical, practical and procedural knowledge regarding the issues surrounding the impact of domestic abuse and sexual violence victims and their families and the civil and criminal justice remedies relating to domestic and sexual violence. SafeLives trained and/or WAFE trained Knowledge of when to refer, coupled with the ability to understand complex needs such as substance misuse and mental health issues. Knowledge of child protection issues and legal responsibilities Knowledge of undertaking risk assessments and designing safety plans Knowledge and understanding of the remits of the relevant statutory and voluntary agencies A recognised social work, counseling or related qualification Knowledge of wellbeing interventions and recovery models, including trauma-informed practice Knowledge of client involvement principles, co-production, and feedback mechanisms Formal training in group facilitation or therapeutic group interventions 3. Capabilities & skills Strong organisational skills to coordinate multiple recovery and wellbeing programmes across the service, ensuring seamless, accessible, and trauma-informed delivery in line with organisational values. Skilled in leading and supporting staff to deliver high-quality group recovery and wellbeing sessions, ensuring consistency, accessibility, and inclusivity across adult and young people’s services Ability to develop, maintain, and champion client advisory panels or similar forums to embed client involvement and co-production in service design, delivery, and continuous improvement Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Skilled in overseeing and assuring the quality, consistency, and compliance of client assessments and safety planning carried out by staff, with a sound understanding of risk management and sector best practice. Understanding of motivational interviewing and brief therapeutic approaches to effectively supervise and coach frontline staff delivering these interventions. A methodical and well-organised approach to managing workloads, with the ability to remain calm and solution-focused under pressure and work independently using initiative. Excellent interpersonal and communication skills, with the ability to influence, negotiate, and build strong working relationships internally and externally across multi-agency partnerships. Ability to lead and support the team in managing crisis situations confidently, using a problem-solving and outcome-focused approach to ensure effective safeguarding and client support. Commitment to promoting a respectful, non-judgmental, and empowering culture within the team, ensuring professional boundaries and trauma-informed, client-centred practice. Ability to work effectively within a line management structure, providing clear leadership, supervision, guidance, and performance management to team members. Strong administrative and digital skills, including the ability to maintain accurate records and utilise case management systems in compliance with data protection and quality standards. 4. Other Candidates must be willing to undergo an Enhanced Disclosure & Barring Service check Evidence of qualifications listed on the application form Full driving license and access to own vehicle Willingness to participate in ongoing professional development, including training on recovery, trauma, and client involvement Y Y Y Y Y Y Y Y Y Y Y
CHOICES (FORMERLY KNOWN AS NORTH KENT WOMEN'S AID) LIMITED
29,686.09 - 31,894.55 per year
Medway
Full-time
Role Profile Job Title: Grade: Salary: MARAC IDVA (Independent Domestic Violence Adviser) Point 5 (Unqualified) / Point 6 (Qualified) £29,686.09 / £31,894.55 35 Fixed Term Contract – 1 year Medway MDAS Service Manager No designated reports Hours: Contract Type: Location: Responsible to: Responsible for: Committed Curiosity Connected Collaborative Compassionate Background Oasis is a passionate and ambitious organisation committed to tackling the causes and consequences of domestic abuse on families. We are known in Kent & Medway for our dedicated, independent services that have been supporting the cause with a local focus for many years. Overall: We provide an efficient service for families affected by domestic violence and abuse across Kent & Medway. These families and individuals will have a range of needs, and our client support work is needs-led, risk-focused & trauma-informed with a focus on developing individual resilience. We work with clients in a range of settings. We provide group working and all support colleagues are expected to be capable of integrated working in the wider social system. Working with the mission of the organisation Frontline roles are the reason for the charities existence, and the holder of this post must have excellent team and communication skills (especially in working across the internal and external systems), must have a strong understanding of the dynamics of domestic violence and abuse, and must have excellent boundaries in working within the limits of the role and be committed to ensuring that Oasis service users have excellent support. This role requires a can-do attitude in helping service users to progress on their journeys, building new lives free from violence and abuse. Purpose of the role The post will be part of the adult services, at creating a whole family approach to those experiencing domestic abuse living both in a refuge setting and in the community. As a team you will provide a wraparound approach, along with specialist/statutory services. The team offer flexible support to recent victims of domestic abuse and their children through a needs-led, risk-focused approach. The key purpose of an IDVA is to enhance the safety of individuals and children in their homes and communities whilst enabling service users to address their needs. The service aims to enable victims to discuss issues relating to their experiences freely and without judgement. They will be supported in whatever decisions they make and be assisted in accessing other agencies as appropriate to their individual circumstances and wishes. Colleagues are not routinely required to participate in the out-of-hours on-call service, as this is currently provided externally. However, colleagues may be asked to support this function on occasion, for example when additional cover is required or in unforeseen circumstances. Enhancements will be paid where applicable. MARAC IDVA MARAC IDVAs work to support and represent high risk clients through MARAC (Multi Agency Risk Assessment Conference). MARAC IDVAs work within a multi-agency partnership to ensure risk- led support of clients experiencing domestic abuse. They will conduct rigorous safety planning, enable the client to move forward in their recovery and ensure a coordinated community response to the client’s needs. MARAC IDVAs are the voice of clients during the MARAC process and must have the skills and capabilities to advocate with a range of partners and may include your attendance at the MARAC meeting. Key responsibilities 1. Managing a caseload; focusing on high and extreme risk victims to provide a proactive, short to medium term service based on the SafeLives care pathway 2. To assess incoming referrals and identify the best support agreement for their needs in accordance with the case management pack including specific response times. 3. To contact service users, providing and seeking information with a professional approach. 4. To provide on-going assessment and review of a trauma-informed SMART support and safety plan. This will include a holistic view of the multiple needs of the individual. 5. To provide support and advice by telephone and in a mutually agreed safe place. 6. To provide support, information, advocacy and signposting, including relationship breakdown, substance misuse, mental health, safety planning, housing options, welfare & benefits, civil and criminal legal issues, immigration, budgeting, paying bills, addressing debt, tenancy sustainment, education, training, employment and access to other agencies. 7. To enable service users to develop the skills and resources necessary to move on and maintain independence and self-reliance. 8. To provide emotional support, using solution-focussed practice and ways to wellbeing. 9. To facilitate group work: Phoenix, Recovery and Skills for Life as well as any others are based on presenting needs. 10. To identify and risk assess complex multiple needs such as substance misuse and mental health. 11. To follow Risk Assessment and Safety Planning processes detailed in the case management pack including the DASH checklist. 12. Manage the safeguarding of vulnerable adults and children in line with organisational policy, in discussion with a Senior/Manager and with an open communication with Children and Families and Adult Services. 13. Risk assess and safety plan with service users and deliver service in keeping with the result. 14. Support the empowerment of the client and assist them in recognising the dynamics of domestic/sexual violence. 15. Develop individual safety and support plans to meet individual risks and support needs that clients face, regularly review cases ensuring that all agencies are meeting the needs of clients. Ensure effective liaison with agencies regarding case management. 16. Refer appropriate clients to MARAC, explaining procedures and rights within the MARAC process to the client and keeping clients’ safety central to all coordinated responses. Support colleagues and partner agencies to provide the best possible service. Follow up on all required actions in liaison with the support manager. 17. To represent the clients’ safety needs and wishes, either directly or via a formal handover, at the local MARAC; complete any actions as agreed at the MARAC meeting. 18. Liaise with the IDVA attending MARAC, or attend MARAC to ensure that clients are appropriately represented. 19. To work within the terms of the MARAC and Court Protocols as required. 20. To ensure that information on the MARAC case management system is relevant and up to date. 21. Provide direct support to Police, primary care services, housing departments and social services in the provision and coordination of support developing strong relationships with these and other partners to improve the outcomes for clients. 22. Participate in a 2 weekly rota covering duty desk, One Stop shops and drop-ins as required. 23. To support clients through the criminal justice system, explaining the procedures and their roles and rights within the court process, ensuring that, whenever possible, clients have realistic expectations of the criminal justice system. 24. To liaise with the CPS, Witness Care Unit, police and other partner agencies to ensure that the clients’ safety needs are considered within the judicial process. To hold a caseload efficiently and effectively. 25. To ensure that regular opportunities are given for service users to feedback on the service. 26. To maintain thorough, confidential and up-to-date service user records and case management notes using a client database. 27. To engage with all impact analysis and story gathering for organisational learning. 28. To remain up-to-date and compliant with all organisational policies and procedures and professional codes of conduct in order to uphold standards of best practice. 29. To perform other reasonable tasks as identified by the organisation. 30. To engage positively with the clinical supervision process. Review arrangements The details contained in the role specification reflect the content of the job at the date the document was prepared. It should be remembered, however, that it is inevitable that over time the nature of individual jobs will change; existing duties may be lost and other duties may be gained without changing the general character of the duties or the level of responsibility entailed. Consequently, we will expect to revise this role specification from time to time and will consult with the post holder at the appropriate time. Oasis Domestic Abuse Service is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Essential Desirable Person Specification 1. Experience Substantial experience of providing emotional and practical support to service users, probably acquired over a period of not less than 2 years. Experience of working in a multi-agency setting with a willingness for partnership working Experience of engaging with service users through assertive outreach Experience of liaising with social services, police, health agencies, housing providers and voluntary organisations Experience of working within a residential setting/refuge/women’s advice centre or similar, or other relevant agency. Access IDVA: Experience of working with clients with complex needs including substance misuse, mental health and/or learning disabilities. 2. Knowledge & Qualifications Advanced theoretical, practical and procedural knowledge regarding the issues surrounding the impact of domestic abuse and sexual violence victims and their families and the civil and criminal justice remedies relating to domestic and sexual violence. SafeLives trained and/or WAFE trained Knowledge of when to refer, coupled with the ability to understand complex needs such as substance misuse and mental health issues. Knowledge of child protection issues and legal responsibilities Knowledge of undertaking risk assessments and designing safety plans Knowledge and understanding of the remits of the relevant statutory and voluntary agencies A recognised social work, counselling or related qualification Good understanding of trauma informed practice 3. Capabilities & skills Highly skilled in delivering group work sessions Highly skilled in assessment of the service user’s needs Skilled in motivational interviewing and approaches such as brief therapy intervention A methodical and well organised approach to workload and an ability to work within a stressful environment and be able to work on own initiative with minimal supervision Excellent inter-personal and communication skills, able to communicate effectively both orally and in writing. Able to work effectively within a team setting An ability to manage crisis situations calmly and with a problem-solving approach. Excellent advisory, guidance, negotiation and persuasive skills in order to influence outcomes for service users An ability to develop a trusting and confidential relationship with abused service users and interpret assessments in order to support a safety plan Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y To be respectful, non-judgmental, non-directive and confidential in supporting service users. To encourage service users to take control of their lives and set realistic objectives and goals. Ability to communicate effectively with service users whilst maintaining professional boundaries. Ability to work within a line management structure Good administrative skills. Computer literate and able to maintain accurate records 4. Other Candidates must be willing to undergo an Enhanced Disclosure & Barring Service check Evidence of qualifications listed on the application form Full driving license and access to own vehicle Y Y Y Y Y Y
CHOICES (FORMERLY KNOWN AS NORTH KENT WOMEN'S AID) LIMITED
29,686.09 - 31,894.55 per year
Kent & Medway
Full-time
Role Profile Job Title: Access IDVA (Independent Domestic Violence Adviser) Point 5 (Unqualified) / Point 6 (Qualified) £29,686.09 / £31,894.55 35 Permanent Medway Senior Service Manager Clients / No designated reports Grade: Salary: Hours: Contract Type: Location: Responsible to: Responsible for: Committed Curiosity Connected Collaborative Compassionate Background Oasis is a passionate and ambitious organisation committed to tackling the causes and consequences of domestic abuse on families. We are known in Kent & Medway for our dedicated, independent services that have been supporting the cause with a local focus for many years. Overall: We provide an efficient service for families affected by domestic violence and abuse across Kent & Medway. These families and individuals will have a range of needs, and our client support work is need-led, risk-focused & trauma-informed with a focus on developing individual resilience. We work with clients in a range of settings. We provide group working and all support staff are expected to be capable of integrated working in the wider social system. Staff are expected to work flexibly as needed by service demands; this may include evenings and weekends. Staff are not routinely required to participate in the out-of-hours on-call service, as this is currently provided externally. However, staff may be asked to support this function on ocassion for example when additional cover is required or in unforeseen circumstances. Enhancements will be paid where applicable. Working with the mission of the organisation Frontline roles are the reason for the charities existence, and the holder of this post must have excellent team and communication skills (especially in working across the internal and external systems), must have a strong understanding of the dynamics of domestic violence and abuse, and must have excellent boundaries in working within the limits of the role and be committed to ensuring that Oasis service users have excellent support. This role requires a can-do attitude in helping service users to progress on their journeys, building new lives free from violence and abuse. Purpose of the role The post will be part of the MDAS (Medway Domestic Abuse Service) team, including a range of services aimed at creating a whole family approach to those experiencing domestic abuse living in the community. As a team you will provide a wraparound approach, along with specialist/statutory services. The team offer flexible support to recent victims of domestic abuse through a needs-led, risk-focused approach. The key purpose of an IDVA is to enhance the safety of individuals and children in their homes and communities, whilst enabling service users to address their needs. The service aims to enable victims to discuss issues relating to their experiences freely and without judgement. They will be supported in whatever decisions they make and be assisted in accessing other agencies as appropriate to their individual circumstances and wishes. Access IDVA The Access IDVA role supports those who are assessed at all risk levels in the local community, including representing high risk clients through MARAC (Multi Agency Risk Assessment Conference). They work within a multi-agency partnership to ensure risk-led support of clients experiencing domestic abuse. They will conduct rigorous safety planning, enable the client to move forward in their recovery and ensure a coordinated community response to the client’s needs. Access IDVAs are the voice of clients during the MARAC process and must have the skills and capabilities to advocate with a range of partners and will include your attendance at the MARAC meeting. The post holder will be aware of Intersectionality and how it affects our clients. Intersectionality’s range from Equality & Diversity through to substance misuse and disabilities. This role will include proactively working with local services to support clients, identifying client’s barriers to engagement and having a ‘Hands-On’ approach to ensure clients receive the correct support to meet their particular needs and priorities. Access IDVAs also create support plans that will include, but is not limited to, safety planning, housing, legal and financial matters, which are tailored to meet their clients' needs. The Access IDVA will have an accessibility focus. This involves assertive engagement and intervention that creates opportunities for those who may be deemed to have multiple disadvantages to be involved with the service. They should have a good understanding of trauma-informed practice and be able to offer services that meet the needs of people with a range of additional needs. Key responsibilities 1. To assess incoming referrals and identify the best support agreement for their needs in accordance with the Oasis case management pack including specific response times. 2. To contact service users, providing and seeking information with a professional approach. 3. To provide on-going assessment and review of a trauma-informed SMART support and safety plan. This will include a holistic view of the multiple needs of the individual. 4. To provide support and advice by telephone and in a mutually agreed safe place. 5. To provide support, information, advocacy and signposting, including relationship breakdown, substance misuse, mental health, safety planning, housing options, welfare & benefits, civil and criminal legal issues, immigration, budgeting, paying bills, addressing debt, tenancy sustainment, education, training, employment and access to other agencies. 6. To enable service users to develop the skills and resources necessary to move on and maintain independence and self-reliance. 7. To provide emotional support, using solution-focused practice and ways to wellbeing. 8. To facilitate group work: Phoenix, Recovery and Skills for Life as well as any others are based on presenting needs. 9. To identify and risk assess complex multiple needs such as substance misuse and mental health. 10. To follow Risk Assessment and Safety Planning processes, including the Domestic Abuse Risk Indicator Checklist, DASH RIC. 11. Liaise with the IDVA attending MARAC to ensure that clients are appropriately represented. 12. Manage the safeguarding of vulnerable adults and children in line with organisational policy, in discussion with a Senior/Manager and with open communication with Children and Families and Adult Services. 13. Risk assess and safety plan with service users and deliver service in keeping with the result. 14. Support the empowerment of the client and assist them in recognising the dynamics of domestic/sexual violence. 15. Develop individual safety and support plans to meet individual risks and support needs that clients face, regularly review cases ensuring that all agencies are meeting the needs of clients. Ensure effective liaison with agencies regarding case management. 16. Managing a caseload following Safe Lives Leading Lights standards. 17. Refer appropriate clients to MARAC, explaining procedures and rights within the MARAC process to the client, and keeping clients’ safety central to all coordinated responses. Support colleagues and partner agencies to provide the best possible service. Follow up on all required actions in liaison with the support manager. 18. To represent the clients’ safety needs and wishes, either directly or via a formal handover, at the local MARAC; complete any actions as agreed at the MARAC meeting. 19. To work within the terms of the MARAC and Court Protocols as required. 20. Provide direct support to Police, primary care services, housing departments and social services in the provision and coordination of support developing strong relationships with these and other partners to improve the outcomes for clients. 21. Participate in a rota covering Medway One Stop shops and presenting at weekly MARAC meetings as required. 22. To support clients through the criminal justice system, explaining the procedures and their roles and rights within the court process, ensuring that, whenever possible, clients have realistic expectations of the criminal justice system. 23. To liaise with the CPS, Witness Care Unit, police and other partner agencies to ensure that the clients’ safety needs are considered within the judicial process. 24. To hold a caseload efficiently and effectively. 25. To ensure that regular opportunities are given for service users to feedback on the service. 26. To maintain thorough, confidential and up-to-date service user records and case management notes using a client database. 27. To engage with all impact analysis and story gathering for organisational learning. 28. To remain up-to-date and compliant with all organisational policies and procedures and professional codes of conduct in order to uphold standards of best practice. 29. Support the On Call function on occasion when additional cover is required or in unforeseen circumstances 30. To perform other reasonable tasks as identified by the organisation. 31. To engage positively with the clinical supervision process. 32. This position requires participation in the organisation’s helpline rota on a scheduled basis as directed by management. 33. This position may require some level of co-location within external services relevant to the role. Review arrangements The details contained in the role specification reflect the content of the job at the date the document was prepared. It should be remembered, however, that it is inevitable that over time the nature of individual jobs will change; existing duties may be lost and other duties may be gained without changing the general character of the duties or the level of responsibility entailed. Consequently, we will expect to revise this role specification from time to time and will consult with the post holder at the appropriate time. Oasis Domestic Abuse Service is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Person Specification 1. Experience Substantial experience of providing emotional and practical support to service users, probably acquired over a period of not less than 2 years. Experience of working in a multi-agency setting with a willingness for partnership working Experience of engaging with service users through assertive outreach Experience of liaising with social services, police, health agencies, housing providers and voluntary organisations Experience of working within a residential setting/refuge/women’s advice centre or similar, or another relevant agency. Experience of working with clients with complex needs including substance misuse, mental health and/or learning disabilities. 2. Knowledge & Qualifications Advanced theoretical, practical and procedural knowledge regarding the issues surrounding the impact of domestic abuse and sexual violence victims and their families and the civil and criminal justice remedies relating to domestic and sexual violence. SafeLives trained and/or WAFE trained Knowledge of when to refer, coupled with the ability to understand complex needs such as substance misuse and mental health issues. Knowledge of child protection issues and legal responsibilities Knowledge of undertaking risk assessments and designing safety plans Knowledge and understanding of the remits of the relevant statutory and voluntary agencies A recognised social work, counselling or related qualification Good understanding of trauma informed practice 3. Capabilities & skills Highly skilled in delivering group work sessions Highly skilled in assessment of the service user’s needs Skilled in motivational interviewing and approaches such as brief therapy intervention A methodical and well organised approach to workload and an ability to work within a stressful environment and be able to work on own initiative with minimal supervision Excellent inter-personal and communication skills, able to communicate effectively both orally and in writing. Able to work effectively within a team setting An ability to manage crisis situations calmly and with a problem-solving approach. Excellent advisory, guidance, negotiation and persuasive skills in order to influence outcomes for service users An ability to develop a trusting and confidential relationship with abused service users and interpret assessments in order to support a safety plan Essential Desirable Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y To be respectful, non-judgmental, non-directive and confidential in supporting service users. To encourage service users to take control of their lives and set realistic objectives and goals. Ability to communicate effectively with service users whilst maintaining professional boundaries. Ability to work within a line management structure Good administrative skills. Computer literate and able to maintain accurate records 4. Other Candidates must be willing to undergo an Enhanced Disclosure & Barring Service check Evidence of qualifications listed on the application form Full driving license and access to own vehicle Y Y Y Y Y Y
CHOICES (FORMERLY KNOWN AS NORTH KENT WOMEN'S AID) LIMITED
29,686.09 - 31,894.55 per year
Medway
Full-time
Role Profile
Job Title:
Grade:
Salary:
Hours:
MARAC and Community IDVA
(Independent Domestic Violence Adviser)
Point 5 (Unqualified) / Point 6 (Qualified)
£29,686.09 (Unqualified) / £31,894.55 (Qualified) per annum
35
Contract Type:
1 year Fixed Term Contract – Maternity Cover
Location:
Responsible to:
Responsible for:
Medway (SiM Team)
SiM Service Manager
No designated reports
Committed Curiosity Connected Collaborative Compassionate
Background:
Oasis is a passionate and ambitious organisation committed to tackling the causes and
consequences of domestic abuse on families. We are known in Kent & Medway for our dedicated,
independent services that have been supporting the cause with a local focus for many years.
Overall:
We provide an efficient service for families affected by domestic violence and abuse across Kent &
Medway. These families and individuals will have a range of needs, and our client support work
is needs-led, risk-focused & trauma-informed with a focus on developing individual
resilience. We work with Service
users in a range of settings. We provide group working and all support staff are expected to be
capable of integrated working in the wider social system. Staff are expected to work flexibly as
needed by service demands, this may include evenings and weekends.
Staff are not routinely required to participate in the out-of-hours on-call service, as this is currently
provided externally. However, staff may be asked to support this function on occasion, for example
when additional cover is required or in unforeseen circumstances. Enhancements will be paid
where applicable.
Working with the mission of the organisation
Frontline roles are the reason for the charities existence, and the holder of this post must have
excellent team and communication skills (especially in working across the internal and external
systems), must have a strong understanding of the dynamics of domestic violence and abuse,
and must have excellent boundaries in working within the limits of the role and be committed to
ensuring that Oasis service users have excellent support. This role requires a can-do attitude in
Purpose of the role:
Safe in Medway, (SiM) Accommodation
The postholder will form part of the adult services team, delivering a whole family, trauma
informed approach for individuals experiencing domestic abuse, who have been placed
in temporary accommodation in Medway. Working closely with both statutory and specialist
partners, the team provides wraparound support that is needs-led, healing centered and risk
focused.
SiM IDVAs provide one to one, face to face support to Service users residing in both Oasis
accommodation and those placed in temporary accommodation in the Medway area. Tailored
support plans are created to address the safety, practical and emotional needs of those we
support. This role includes close collaboration with our SiM children’s worker to ensure holistic
support for the whole family. The team are expected to amplify the voice of the service user
throughout their SiM journey and advocate effectively across a range of partner agencies,
particularly during their resettlement phase for those preparing to move on.
SiM IDVA’s are also responsible for the day-to-day running of accommodation, ensuring
it remains a safe, well managed and welcoming environment.
Medway Domestic Abuse Service, (MDAS)
When required, in addition to their core responsibilities within accommodation settings, the
postholder will hold a small caseload of service users referred to MDAS. The MDAS
service supports victims of domestic abuse who are assessed at both Medium and High risk in the
local community.
The core purpose of an IDVA is to enhance the safety and wellbeing of individuals and their
children. They work within a multi-agency partnership to ensure risk-led support for Service
users experiencing domestic abuse. They will conduct rigorous safety planning, ensuring a
coordinated community response to address the client’s needs, where necessary advocating on
behalf of the client with partner agencies.
High-risk Service users will be supported through the MARAC (Multi Agency Risk Assessment
Conference) process. IDVAs are the voice of Service users during the MARAC process
and providing clear, up to date research is vital to ensure that any multi agency
actions are created to improve the safety of the client and their children.
IDVAs also create support plans that will include, but are not limited to, safety planning, housing,
legal, financial and children matters, which are tailored to meet their Service users' needs, all while
ensuring that the service has an accessibility focus. This involves assertive engagement and
intervention that creates opportunities for those who sometimes have multiple disadvantages to
be involved with the service. They should have a good understanding of the trauma-informed
practice and be able to offer services that meet the needs of people with a range
of additional needs.
Key Responsibilities:
1. To assess incoming referrals and identify the best support agreement for their needs in
accordance with the Oasis Case Management Pack, including specific response times.
2. To contact service users, providing and seeking information with a professional
approach, and to meet service users at the safe accommodation property to settle them in.
3. To provide an on-going assessment and review of a trauma-informed SMART support
and safety plan. This will include a holistic view of the multiple needs of the individual.
4. To provide consistent support and advice face to face in the Service users accommodation
and by telephone.
5. To provide support, information, advocacy, and signposting, including relationship
breakdown, substance misuse, mental health, safety planning, housing options, welfare &
benefits, civil and criminal legal issues, immigration, budgeting, paying bills, addressing debt,
tenancy sustainment, education, training, employment and access to other agencies.
6. To enable service users to develop the skills and resources necessary to move on and
maintain independence and self-reliance.
7. To provide emotional support, using solution-focused practice and ways to well-being.
8. Manage the day-to-day running of the accommodation, including health and safety and fire
checks, and ensure compliance with all relevant legislation.
9. Facilitate move-ins and move-outs, including inventories, maintenance reporting, cleaning of
properties, item purchasing and complete property turnaround.
10. Ensure all properties are well maintained and meet agreed standards.
11. Provide up to 12 weeks of resettlement support to Service users who move on
from accommodation into longer-term accommodation.
12. Managing adherence to licence agreements, support agreements and accommodation rules.
13. Participate in the organisation’s Helpline Rota on a scheduled basis.
14. This position may require some level of co-location within external services relevant as to the
role.
15. To facilitate group work such as the Phoenix Program and other recovery programs as
required.
16. To identify and risk assess complex multiple needs such as substance misuse and mental
health.
17. To follow Risk Assessment and Safety Planning processes, including the DASH checklist.
18. Liaise with the IDVA attending MARAC to ensure that service users are appropriately
represented.
19. Manage the safeguarding of vulnerable adults and children in line with the organisational
policy in discussion with senior / manager and with open communication with Chidlren,
Families and Adult Services.
20. Risk assessment and safety plan with service users and deliver service in keeping with the
result.
21. Support the empowerment of the client and assist them in recognising the dynamics of
domestic/sexual violence.
22. Develop individual safety and support plans to meet individual risks and support needs that
service users face, regularly review cases ensuring that all agencies are meeting the of the
Service users. Ensure effective liaison with agencies regarding case management
23. Managing a caseload based on SafeLives care pathway.
24. Refer appropriate Service users to MARAC, explaining procedures and rights within the
MARAC process to the client and keeping Service users’ safety central to all coordinated
responses. Support colleagues and partner agencies to provide the best possible service.
Follow up on all required actions in liaison with the support manager.
25. To represent the service users’ safety needs and wishes, either directly or via a formal
handover at the local MARAC complete any actions as agreed at the MARAC meeting.
26. To work within the terms of the MARAC and Court Protocols as required.
27. Provide direct support to Police, primary care services, housing departments and social
services in the provision and coordination of support developing strong relationships with
these and other partners to improve the outcomes for Service users.
28. Participate in a rota covering Medway One Stop shops and present at weekly MARAC
meetings as required.
29. To support Service users through the criminal justice system, explaining the procedures and
their roles and rights within the court process, and ensuring that, whenever possible, Service
users have realistic expectations of the criminal justice system.
30. To liaise with the CPS, Witness Care Unit, police, and other partner agencies to ensure that
the client’s safety needs are considered within the judicial process.
31. To hold a caseload efficiently and effectively.
32. To ensure that regular opportunities are given for service users to feedback on the service.
33. To maintain thorough, confidential and up-to-date service user records and case
management notes using a client database.
34. To engage with all impact analysis and story gathering for organisational learning.
35. To remain up-to-date and compliant with all organisational policies and procedures and
professional codes of conduct in order to uphold standards of best practice.
36. To perform other reasonable tasks as identified by the organisation.
37. To engage positively with the clinical supervision process.
38. Participate in the out-of-hours on-call service when additional cover is required or in
unforeseen circumstances.
Review arrangements
The details contained in the role specification reflect the content of the job at the date the
document was prepared. It should be remembered, however, that it is inevitable that over time
the nature of individual jobs will change; existing duties may be lost and other duties may be
gained without changing the general character of the duties or the level of responsibility
entailed. Consequently, we expect to revise this role specification from time to time and consult
with the postholder at the appropriate time.
Oasis Domestic Abuse Service is committed to safeguarding and promoting the welfare of
children; applicants must be willing to undergo child protection screening appropriate to
the post, including checks with past employers and the Disclosure and Barring Service.
Essential Desirable
Person Specification
1. Experience
Substantial experience of providing emotional and practical support to service users,
probably acquired over a period of not less than 2 years.
Experience of working in a multi-agency setting with a willingness for partnership
working
Experience of engaging with service users through assertive outreach
Experience of liaising with social services, police, health agencies, housing providers and
voluntary organisations
Experience of working within a residential setting/refuge/women’s advice centre or
similar, or another relevant agency.
Experience of working with Service users with complex needs including substance
misuse, mental health and/or learning disabilities.
2. Knowledge & Qualifications
Advanced theoretical, practical and procedural knowledge regarding the
issues surrounding the impact of domestic abuse and sexual violence victims
and their families and the civil and criminal justice remedies relating to domestic and
sexual violence.
SafeLives trained and/or WAFE trained
Knowledge of when to refer, coupled with the ability to understand complex needs
such as substance misuse and mental health issues.
Knowledge of child protection issues and legal responsibilities
Knowledge of undertaking risk assessments and designing safety plans
Knowledge and understanding of the remits of the relevant statutory and voluntary
agencies
A recognised social work, counselling or related qualification
Good understanding of trauma informed practice
3. Capabilities & skills
Highly skilled in delivering group work sessions
Highly skilled in assessment of the service user’s needs
Skilled in motivational interviewing and approaches such as brief therapy
intervention
A methodical and well organised approach to workload and an ability to work
within a stressful environment and be able to work on own initiative with minimal
supervision
Excellent inter-personal and communication skills, able to communicate
effectively both orally and in writing. Able to work effectively within a team setting
An ability to manage crisis situations calmly and with a problem-solving
approach. Excellent advisory, guidance, negotiation and persuasive skills in order
to influence outcomes for service users
An ability to develop a trusting and confidential relationship with abused service
users and interpret assessments in order to support a safety plan
To be respectful, non-judgmental, non-directive and confidential in supporting service
users. To encourage service users to take control of their lives and set
realistic objectives and goals. Ability to communicate effectively with service
users whilst maintaining professional boundaries.
Ability to work within a line management structure
Good administrative skills. Computer literate and able to maintain accurate records
4. Other
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Candidates must be willing to undergo an Enhanced Disclosure & Barring Service
check
Evidence of qualifications listed on the application form
Full driving license and access to own vehicle
Y
Y
Y