Credit Controller Durham Cathedral Schools Foundation Department: Finance Reports to: Finance Manager Location: Location: Durham (on-site initially; one day per week remote working available once fully trained and established in the role) Hours: Part-time, 2 days per week (15 hours), full year. Consideration may be given to term-time only working, with some flexibility during school holidays. About Us Durham Cathedral Schools Foundation is an independent co-educational day and boarding school, committed to delivering high-quality education and pastoral care. Sound financial management underpins everything we do, and our Finance team plays a crucial role in ensuring the school can continue to support pupils, families, and staff. The Role We are seeking a confident, organised and resilient Credit Controller to take ownership of the school’s fee-debt position and support timely, consistent collection of outstanding balances. This is a hands-on role requiring regular telephone contact with parents, clear record-keeping, and the confidence to manage sometimes sensitive financial conversations with professionalism and discretion. Key Responsibilities • Take day-to-day responsibility for the school’s tuition and ancillary fee ledger, ensuring accounts are accurate and up to date • Monitor aged-debt reports (30/60/90+ days) and proactively pursue overdue balances • Chase outstanding payments primarily by telephone, supported by email and written correspondence, in a polite but firm manner • Negotiate and monitor payment arrangements where appropriate, in line with school policy • Liaise with parents, guardians and internal teams (Admissions, Finance, Administration, pastoral staff) to resolve payment queries or disputes • Maintain detailed and accurate records of all communications, payment plans, and collection activity • Produce regular debt and cash-collection reports for senior management and Governors • Escalate long-outstanding or high-risk debts in accordance with agreed procedures • Support wider Finance team activities as required, including reconciliation and fee-collection processes Person Specification — Essential The successful candidate will: • Be highly comfortable using the telephone and confident initiating and managing conversations about overdue payments • Have experience or a solid understanding of accounts receivable, credit control or similar financial processes • Be well organised, methodical and able to manage multiple accounts simultaneously with strong attention to detail • Communicate clearly and professionally, both verbally and in writing • Be resilient and persistent, able to remain calm, courteous and firm when dealing with challenging or sensitive situations • Demonstrate good judgement, discretion and respect for confidentiality • Be competent in Microsoft Excel and finance systems, with the ability to learn school-specific software Desirable (but not essential) • Previous credit control or debt-collection experience, ideally within education, charity or a service-led environment • Knowledge of data protection, privacy and debt-recovery best practice • AAT or other finance-related qualification What We Offer • The opportunity to play a key role in supporting the school’s financial sustainability • A collaborative and supportive Finance team within a respected, values-driven educational institution How to Apply Please submit the application form, outlining your suitability for the role, with particular reference to your experience of telephone-based collections and managing sensitive financial discussions. Closing date: [Insert date] Start date: As soon as possible