Job Title
Line Manager
Primary Location
Job Summary
Job Description
Administration Assistant
Operations Director
Nightingale House Hospice, Chester Road, Wrexham
This role will oversee the administration of key processes and procedures together with providing
stringent document control across the organisation. The role will ensure effective governance through
the monitoring and coordination of e-Learning, policies, procedures and risk assessments, working
collaboratively with all departments. It will work closely with other colleagues to ensure compliance across all
areas assisting to identify any trends and areas for improvement.
Key Relationships – Internal
• Operations Director
• Business Systems Coordinator
• Department Leads
• Executive Assistant
• HR Manager
• Clinical & Patient Services PA
Key Relationships – External
• Outsourced Data Protection Officer
• Outsourced E-Learning Platform Provider
Role Statement
To provide administration support to the Operations Department.
To provide administrative support in developing and reviewing policies, procedures and other
governing documents, supporting the delivery of effective governance practice.
To coordinate the accident and incident process, ensuring all documentation is on file.
To coordinate data breach incident reports, working closely with the Hospice’s appointed Data
Protection Officer.
To be an administrator of the Hospice’s e-Learning platform.
To coordinate meetings and take accurate minutes with action plans, where required.
To be confident and competent with excellent organisational skills to ensure workload is
prioritised and deadlines are achieved.
Primary Duties and Responsibilities
1.
Administrative Duties
o
o
o
Coordinate the reporting process for accidents and incidents, ensuring these are
followed through to completion with the appropriate line manager.
Oversee the Policy cycle, ensuring policies and procedures are reviewed in a timely
manner by the relevant departments.
Oversee and coordinate the document control register to ensure all documents are
up to date and reviewed appropriately (to include risk assessments, generic forms.
Etc).
Created September 2025 – Operations Director
o
o
Coordinate any necessary meetings, including minute taking.
To coordinate the reporting of any data breaches in conjunction with the advice
received from the Hospice’s DPO.
o Monitor and review the Hospice’s Compliance Tracker in conjunction with the
external DPO.
o Working closely with the HR and Volunteer functions to administer the Hospice’s e-
o
Learning platform.
Carry out document control audits to confirm compliance with appropriate policies
and procedures.
2.
Organisational Leadership
o
upholds effective governance in all documentation and processes.
Be able to work and communicate with all departments to ensure that the hospice
3.
Personal Development, Education and Training
o
o
o
Participate in regular annual reviews of individual needs for on-going education and
development,
identifying appropriate opportunities for continual professional
development.
Attend annual mandatory training appropriate to the role and responsibilities.
Complete all annual mandatory modules via the Hospice’s e-learning platform.
4.
Key Targets and Objectives
o
documents are reviewed in a timely manner.
o
To review and maintain the Hospice’s e-Learning platform.
To review and monitor the Hospice’s Document Control Register, ensuring all
General Requirements – All Staff
This post is subject to the Terms and Conditions of employment of the Hospice as specified in
the Staff Handbook
Competence
You are responsible for limiting your actions to those that you feel competent to undertake. If you
have any doubts about your competence during the course of your duties, you should immediately
speak to your line manager / supervisor.
Risk Management
It is a standard element of the role and responsibility of all staff of the Hospice that they fulfil a
proactive role towards the management of risk in all of their actions. This entails the risk
assessment of all situations, the taking of appropriate actions and reporting of all incidents, near
misses and hazards. It is a requirement that you adhere to Nightingale House Hospice Policies,
Procedures, Protocols and guidelines always.
Health and Safety Requirements of the Hospice
All employees of the Hospice have a statutory duty of care for their own personal safety and that
of others who may be affected by their acts or omissions. Employees are required to co-operate
with management to enable the Hospice to meet its own legal duties including attendance at
mandatory training updates and to report any hazardous situations or defective equipment.
Data Protection and Confidentiality
The post holder must treat all information, whether corporate, staff or patient information, in a
discreet, secure and confidential manner in accordance with the provisions of the current data
protection legislation and organisational policy. Any breach of such confidentiality is considered a
serious disciplinary offence, which is liable to dismissal and / or prosecution under statutory
legislation and the hospice’s disciplinary policy. This duty of confidence continues after the post
holder leaves the organisation.
Records Management
As an employee of the hospice, the post holder is legally responsible for all records that they
gather, create or use as part of their work within the organisation (including patient health, staff
health or injury, financial, personal and administrative), whether paper based or on computer. The
post holder should consult the IG Lead if they have any doubt as to the correct management of
records with which they work.
Flexibility Statement
The content of this Job Description represents an outline of the post only and is therefore not a
final list of duties and responsibilities. The Job Description is therefore intended to be flexible
and is subject to review and amendment in the light of changing circumstances, following
consultation with the post holder.
The post is subject to an enhanced disclosure check with the Disclosure and Barring Service (DBS)
Employees signature……………………………………………………….. Date……………………………….
PERSON SPECIFICATION
JOB TITLE:
ESSENTIAL
DESIRABLE
• GCSE qualifications to include English
• Business Administration
QUALIFICATIONS
and Maths
EXPERIENCE
SKILLS
• Working in an administrative position.
• Co-ordination of systems and
processes.
• Providing excellent service to multiple
stakeholders.
• Document control.
• Awareness of GDPR.
• Streamlining processes.
• Implementing new
procedures and processes.
• Have worked for a charity,
community council or
similar role.
• Working within an
information governance
environment.
• Excellent verbal, written and listening
• Welsh Speaker
skills
• Excellent computer and IT skills to
include MS Office and SharePoint
• Prioritisation and time management
• Strong organisational skills with
excellent attention to detail.
KNOWLEDGE
• Knowledge of data protection
regulations
• Willingness to learn
• Ability to use own initiative
• Hard Working
• Attention to detail
• Embrace change and have a problem
solving approach to new challenges.
• Positive attitude
•
• Reliable and flexible approach to
working hours to meet business need.
PERSONAL
QUALITIES
(Demonstrable)
OTHER RELEVANT
REQUIREMENTS
METHOD OF
ASSESSMENT
Application form/
Interview
Application form/
Interview
Application form/
Interview
Application form/
Interview
Application form/
Interview
Application form/
Interview
Job Description: Staff Nurse In-patient Unit
Staff Nurse In-patient Unit
Ward Manager
Director of Clinical and Patient Services
Nightingale House Hospice
Job Title
Line Manager
Accountable to
Primary Location
Key Responsibilities
1. To continually develop clinical expertise and act as a positive role model promoting a high
standard of care to fulfil the Nightingale House mission statement and aims.
2. To deliver evidence-based care to patients and their carers in line with their physical,
psychosocial and spiritual needs.
3. To promote and maintain continuity of high standards of nursing care in the absence of the
person with continuing responsibility.
4. To be responsible following induction period for the assessment of care needs, the
planning, delivery and evaluation of care; and to offer supervision and support to junior
staff in the clinical area.
5. Provide supervision and guidance to junior staff as appropriate and required within role
and responsibility.
6. To work at all times in line with the NMC code of conduct and duty of candour
requirements.
Key Relationships
Nursing team
Medical team and Advanced Nurse Practitioners
Hospice Allied Health Professionals
Rehabilitation Team
Family Services Team
Day Services Team
Heart Failure CNS
All Hospice departments
Specialist Palliative care team community and acute
Primary and community care teams
Note:
The hospice encourages and supports staff aiming to develop knowledge and skills working within a
specialist area of clinical practice.
Clinical
1.
2.
3.
Work as a member of the multi-disciplinary team to provide holistic person-centred care,
integrating nursing care with psychosocial and spiritual needs.
Assist with initial and on-going assessment of patient and family needs and develop skills as
a named nurse.
Act as an associate nurse to plan, initiate, supervise and participate in patient and family
care, discussing issues with senior team members as appropriate.
4.
5.
6.
7.
8.
9.
10.
11.
Evaluate and up-date nursing care plans in response to the changing problems/needs of
patients and families.
Monitor nursing practice, encouraging development of colleagues through discussion of
current and proposed care plans.
At all times maintain appropriate and adequate records of your work.
Maintain effective communication with patients and families throughout their contact with
the hospice; providing when necessary: -
•
Telephone support and advice
• Access to nursing/medical staff for conditional information or future planning.
•
Information and access to allied professionals.
• Bereavement support and access to follow-up support.
In discussion with the Head of Clinical and Patient Services and Ward Manager, identify an
area of special clinical interest in which to develop additional knowledge and skills to act as
a link nurse for the rest of the team.
As necessary or required develop awareness and experience working on the unit during
night shifts and also within other services across the hospice i.e. heart failure, family
support, days services and rehabilitation, to extend knowledge and skills in this specialist
setting.
Participate and gain confidence and experience leading patient case reviews and team
meetings.
Actively participate in all aspects of the patient experience of hospice care from initial
assessment and admission through to discharge planning and placement.
12. Work at all times within the policies and guidelines required/appropriate to your role.
Management:
1.
2.
3.
4.
5.
6.
Take responsibility for the management of the in-patient unit team when required in the
absence of more senior grade staff, following the principles identified in the Mission
Statement and aims of Nightingale House Hospice.
Liaise with multi-professional agencies within the hospice, primary care, community and
hospital to provide continuity of patient care.
Be responsible for maintaining high standards of nursing care, when in charge of the team
and unit, and help create and maintain positive relationships between all groups involved in
the welfare/care of patients.
Be responsible for the co-ordinating of all activities when in charge of the team supported
by the Ward Manager and Head of Clinical and Patient Services.
Ensure the promotion of safety, well-being and the interests of the patients, staff and
visitors to the in-patient unit as directed in the hospice guidelines, policies and procedures.
At all times follow, the Code of Professional conduct to ensure that all staff within their
sphere of responsibility also follow professional requirements.
Reviewed April 2024
Page 2 of 6
Education and Development
1.
2.
3.
4.
5.
6.
Identify own learning objectives and attend relevant study/shadowing opportunities
following discussion with line manager/nurse management team.
Maintain records of supported study and provide evaluation of study attended, (for
inclusion in personal file).
Adhere to NMC revalidation requirements at all times.
Participate in feedback to colleagues throughout the hospice regarding study days attended
and potential service improvement opportunities.
Actively participate in personal development review (PDR) and objective setting at initial 6-
month review meeting and subsequent PDR meetings with line manager/senior nurse.
Develop and maintain up to date knowledge of relevant hospice policies and the impact
they have on individual practitioners including: -
•
Fire policy
• Moving and handling policy
•
•
•
Health and Safety Policy
Confidentiality Policy
Complaints Policy
Audit and Research
•
Be aware of and disseminate to colleagues current best practice knowledge as
appropriate to role.
• Work in partnership with Practice Development Nurse to develop appropriate tools to
monitor effectiveness of services /area of special interest in care provision at
Nightingale House Hospice.
•
Participate or if appropriate lead in the completion of service audits in an appropriate
and timely manner and feedback to colleagues.
Clinical Governance
•
The post holder will cooperate with other team members to maintain compliance with
relevant elements of the clinical governance framework.
o Risk management
o Service user participation
o Staff and Staff Management
o Continuing Professional Development:
o
Information Management:
o Clinical Effectiveness & Audit:
Reviewed April 2024
Page 3 of 6
General Requirements
This post is subject to the Terms and Conditions of employment of the Hospice as specified in the
staff handbook.
Health Practitioner
As an individual working within a health care environment you are expected to maintain high
standards of care and practice as required in professional guidelines and relevant codes of conduct.
Competence You are responsible for limiting your actions to those that you feel competent to
undertake. If you have any doubts about your competence during the course of your duties you
should immediately speak to your line manager / supervisor.
Risk Management
It is a standard element of the role and responsibility of all staff of the Hospice that they fulfil a
proactive role towards the management of risk in all of their actions. This entails the risk
assessment of all situations, the taking of appropriate actions and reporting of all incidents, near
misses and hazards.
It is a requirement that you adhere to Nightingale House Hospice Policies, Procedures, Protocols
and guidelines at all times.
Health and Safety Requirements of the Hospice
All employees of the Hospice have a statutory duty of care for their own personal safety and that of
others who may be affected by their acts or omissions. Employees are required to co-operate with
management to enable the Hospice to meet its own legal duties and to report any hazardous
situations or defective equipment.
Data Protection and Confidentiality
The post holder must treat all information, whether corporate, staff or patient information, in a
discreet, secure and confidential manner in accordance with the provisions of the current data
protection legislation and organisational policy. Any breach of such confidentiality is considered a
serious disciplinary offence, which is liable to dismissal and / or prosecution under statutory
legislation and the hospice’s disciplinary policy. This duty of confidence continues after the post
holder leaves the organisation.
Records Management
As an employee of the hospice, the post holder is legally responsible for all records that they
gather, create or use as part of their work within the organisation (including patient health, staff
health or injury, financial, personal and administrative), whether paper based or on computer. The
post holder should consult the IG Lead if they have any doubt as to the correct management of
records with which they work.
Professional Reputation
All employees are expected to behave at all times in a manner which upholds and promotes the
professional reputation of the hospice.
Reviewed April 2024
Page 4 of 6
This job description is an outline of the role and function. It is not intended to describe all
specific tasks.
The post is subject to an enhanced disclosure check with the Disclosure and Barring Services (DBS
check).
Please sign below:
Employee Name
Employee Signature
Date signed
Reviewed April 2024
Page 5 of 6
PERSON SPECIFICATION
Staff Nurse
ESSENTIAL
DESIRABLE
METHOD OF
ASSESSMENT
QUALIFICATIONS
• NMC registration
• Evidence of post
registration study
and training
EXPERIENCE
• Experience of working
with people with life
limiting conditions
• Able to maintain
accurate patient records
in line with holistic
needs assessments and
care plans.
•
Implementing
evidenced based
practice
Application form /
Interview
KNOWLEDGE/SKILLS
• Good verbal and written
communication skills
• Able to document
• Knowledge of
advanced care
planning
Application form /
Interview
clearly and accurately.
• Ability to adapt to
changing workload Basic
IT skills
• Patient, kind and the
• Welsh speaker
ability to work alone as
well as being part of a
large multidisciplinary
team.
• Able to work under
pressure and to tight
deadlines.
• Enthusiastic and
motivated
Presentation at
interview
Application form /
Interview
Application form /
Interview
Agreed By:
Date Agreed:
PERSONAL QUALITIES
(Demonstrable)
OTHER RELEVANT
REQUIREMENTS
(Please Specify)
Prepared By:
Reviewed By:
Reviewed April 2024
Page 6 of 6
JJoobb DDeessccrriippttiioonn:: HHeeaalltthh CCaarree SSuuppppoorrtt WWoorrkkeerr
Job Title
Line Manager
Executive Manager
Location
Health Care Assistant
Ward Manager
Director of Clinical and Patient Services
In-patient Unit
Principal Accountabilities:
• To provide evidence-based care directly to patients and their families, maintaining
consistently high standards in collaboration with registered nursing staff and enhancing
patient well-being and the patient experience at Nightingale House Hospice,
• To work within the policy and procedural guidelines of the hospice at all times
maintaining safety of both patients and staff.
• To assess patient’s condition and needs and report findings of assessment to registered
nursing staff.
• To be responsible for ensuring adequate stocks of consumables are maintained to meet
service requirements and that all equipment within the department is clean and in good
working order.
• To assist in the smooth running of the ward by promoting a clean and healthy
environment
Key Responsibilities
Clinical
•
•
•
•
•
•
•
To provide direct nursing care to patients working independently when appropriate or in
partnership with registered nurses when patient needs demand this.
To work together with the multi-disciplinary team to maintain a holistic approach to patient
care reporting concerns as necessary to team members.
To work as a team to help families as needed, reporting any difficulties to the registered
nursing staff.
To observe and report accurately on patients’ general condition ensuring that all
in discussion and recording relevant
information
information in patients’ records to comply with legal and professional requirements.
is communicated by taking part
To maintain a high standard of nursing care.
To help ensure a safe working environment including knowledge of necessary policies (fire
and health and safety policy) and ensure equipment used is in good working order. Report
accidents to Senior Nurse.
To demonstrate communication skills at a level appropriate to your role and responsibilities
with patients and families.
Page 1 of 5
•
•
•
•
To assist with maintaining the general cleanliness of the unit and any housekeeping that is
required which can include storage of equipment and furnishings ensuring they are in a
good state of repair.
To undertake clinical observations as required and be competent to identify results which
fall outside normal limits.
To assist and support volunteers with their role and delegate where appropriate.
To perform designated nursing tasks as agreed with Ward Manager or nurse in charge and
dependant on competencies and training.
• Maintain ward stock, complete weekly order if designated for that week and putting away
when order arrives.
•
•
•
Be holder of Food Handling Certificate or be prepared to attend the course either face to
face or on Bluestream training.
Assisting in the ordering of patient’s meals as directed by nursing staff and assist nursing
staff in the giving out of patient meals, drinks and supplements and prepare allowed foods
and ad hoc as the need arises i.e. collect meals from main kitchen.
To ensure that the ward kitchen area is kept clean, tidy and stocked and that fridge
temperatures are monitored daily.
Management & Supervisory
•
•
•
•
•
To assist and support volunteers with their role.
To provide mentorship to new staff members
To generate and maintain a friendly team spirit with all staff at the hospice including
volunteers.
To plan own workload in collaboration with registered nurses.
Demonstrate positive and professional behaviours at all times
Clinical Governance
•
•
To act as a mentor to CQF trainees to help support and enhance their progress.
Ensure practice is in line with health and safety, infection prevention and control measures.
Education and Development
•
•
To attend such courses/lectures/mandatory/non-mandatory in-service training as indicated
by the needs of the service and own personal developments as identified.
To have a written appraisal by your line manager at least annually, with the opportunity for
review of objectives.
Research and Development
•
To undertake surveys or audits as necessary to own work to support the process of audit
within the clinical area.
Page 2 of 5
General Requirements
This post is subject to the Terms and Conditions of employment of the Hospice as specified in the
Staff Handbook.
Competence
You are responsible for limiting your actions to those that you feel competent to undertake.
If you have any doubts about your competence during the course of your duties you should
immediately speak to your line manager/supervisor.
Risk Management
It is a standard element of the role and responsibility of all staff of the Hospice that they fulfil a
proactive role towards the management of risk in all of their actions. This entails the risk
assessment of all situations, the taking of appropriate actions and reporting of all incidents, near
misses and hazards. It is a requirement that you adhere to Nightingale House Hospice Policies,
Procedures, Protocols and Guidelines at all times.
Health and Safety Requirements of the Hospice
All employees of the Hospice have a statutory duty of care for their own personal safety and that
of others who may be affected by their acts or omissions. Employees are required to co-operate
with management to enable the Hospice to meet its own legal duties and to report any hazardous
situations or defective equipment.
Data Protection and Confidentiality
The post holder must treat all information, whether corporate, staff or patient information, in a
discreet, secure and confidential manner in accordance with the provisions of the current data
protection legislation and organisational policy. Any breach of such confidentiality is considered a
serious disciplinary offence, which is liable to dismissal and/or prosecution under statutory
legislation and the hospice’s disciplinary policy. This duty of confidence continues after the post
holder leaves the organisation.
Records Management
As an employee of the hospice, the post holder is legally responsible for all records that they
gather, create or use as part of their work within the organisation (including patient health, staff
health or injury, financial, personal and administrative), whether paper based or on computer.
The post holder should consult the IG Lead if they have any doubt as to the correct management
of records with which they work.
This job description is an outline of the role and function. It is not intended to describe all
specific tasks.
The post is subject to an enhanced disclosure check with the Disclosure and Barring Services
(DBS check).
Page 3 of 5
Please sign below:
Employee Name
Employee Signature
Date signed
Page 4 of 5
PERSON SPECIFICATION: Health Care Assistant (HCA)
ESSENTIAL
Willingness to work toward QCF
Level 3
Good knowledge of anatomy and
physiology
QUALIFICATIONS
METHOD OF
ASSESSMENT
Application form /
Interview
DESIRABLE
QCF level 2 or
equivalent
experience/qualifi
cations
OR
NVQ Level 2 in
health/social care
related subject or
equivalent
experience/qualifi
cations
Experience of working as a HCSW
without direct supervision in a
clinical setting and being managed
by a qualified practitioner
Application form /
Interview
EXPERIENCE
Good understanding of risk
assessment and management
Understanding of the needs of
people with life limiting conditions.
The ability to communicate clearly
and accurately
Welsh speaker
Application form /
Interview
SKILLS
Vital signs recording e.g. blood
pressure, pulse, resps
The ability to change to new and
challenging circumstances.
The ability to work well alone under
supervision and to understand when
to seek clinical advice from
registered staff.
KNOWLEDGE
IT skills and knowledge.
PERSONAL
QUALITIES
(Demonstrable)
Works well as a team member
Good decision-making skills.
Ability to work independently within
professional boundaries.
Ability to approach any situation in a
calm, professional manner.
Presentation at interview
Application form /
Interview
Application form /
Interview
Ability to affect
change in a
positive manner.
Page 5 of 5
Job Description: Deputy Ward Manager In-patient Unit Job Title Line Manager Accountable to Primary Location Key Responsibilities 1. Support the Ward Manager and Director of Clinical Services in providing clinical nurse management, Deputy Ward Manager In-patient Unit Ward Manager Director of Clinical Services Nightingale House Hospice leadership, and expertise in all aspects of service delivery within sphere of responsibility. 2. Delegated operational responsibility for the management of the Unit in the absence of the Ward Manager. 3. Take the lead on the shift, taking responsibility of staff, patient care and other unit matters as required. 4. Deputise and represent the Ward Manager and Director of Clinical Services at key meetings if required, ensuring that comprehensive verbal and written feedback provided. 5. Take on the leadership of specific projects as agreed by the Ward Manager/Director of Clinical Services. 6. Be familiar with ward budget and support the Ward Manager and Director of Clinical Services with budget setting, ensuring the efficient and effective utilisation of resources, both human and financial. 7. Support the Ward Manager and other senior staff in the performance review process, which includes regular review and annual appraisal, individual personal development plans to monitor staff performance against agreed objectives, role competencies and behaviours. 8. Manage sickness and absence on a shift basis and in the absence of the Ward Manager manage in line with policy, in partnership with HR and the principles of safe staffing. 9. Support the Ward Manager in investigating and responding to accidents, concerns and untoward incidents and other significant events. 10. Participate in the recruitment and selection of staff, including interview panels and formal induction programme. 11. With the Ward Manager participate and where appropriate lead audits, ensuring recommendations and implications to practice clearly communicated and actions undertaken. 12. With the support of the Ward Manager, ensure that effective and appropriate educational support provided to staff at all levels, including the maintaining of training records. 13. Continually develop clinical expertise and act as a positive role model promoting a high standard of care to fulfil the Nightingale House Mission statement and aims. 14. Deliver evidence-based care to patients and their carers in line with their physical, psychosocial and spiritual needs. 15. Demonstrate effective leadership skills, promote and maintain continuity of high standards of nursing care deputising for the person with continuing responsibility. 16. Lead on the planning and organisation of staff delegation and activity for patients, and in discussion with staff make short-term adjustments to duty rosters. 17. Responsible for ensuring the ongoing assessment of care needs, the planning, delivery and evaluation of care; and to offer supervision and support to staff in the clinical area. 18. Provide supervision and guidance to staff as appropriate and required within role and responsibility. 19. Work at all times in line with the NMC code of conduct and duty of candour requirements. 20. Able to plan own workload and that of others, prioritising in accordance with the complexity of patients and their families. 21. Take responsibility for own and others standard of care and ensure care provided holistically, to a high standard and on time. Reviewed June 2024 – Ward Manager Key Relationships Nursing team Ward Manager Director of Clinical Services Medical team Hospice Allied Health Professionals Rehabilitation Team Family Services Team Wellbeing Team All Hospice departments Primary and Community Care Teams Note: The hospice encourages and supports staff aiming to develop knowledge and skills working within a specialist area of clinical practice. Clinical 1. Work as a member of the multi-disciplinary team to provide holistic care, integrating nursing care with psychosocial and spiritual needs. 2. Assist with initial and on-going assessment of patient and family needs and develop skills as a named nurse. 3. Act as a senior nurse to plan, initiate, supervise and participate in patient and family care, discussing issues with other senior team members as appropriate. 4. Evaluate and up-date nursing care plans in response to the changing problems/needs of patients and families, ensuring those completed by other staff are reviewed for accuracy and quality. 5. Monitor nursing practice, encouraging development of colleagues through discussion of current and proposed care plans. 6. At all times maintain appropriate and adequate records of your work, and ensure other members of the team maintain same standard. 7. Maintain effective communication with patients and families throughout their contact with the hospice; providing when necessary: - • Telephone support and advice, ensuring this is both structured, recorded and provides • Evidence-based advice • Access to nursing/medical staff for conditional information or future planning. • • Bereavement support and access to follow-up support. In discussion with the Director of Clinical Services and Ward Manager identify an area of special clinical interest in which to develop additional knowledge and skills to act as a link nurse for the rest of the team. Support other staff to do the same. Information and access to allied professionals. 8. 9. As necessary or required develop awareness and experience working on the unit during all shifts and also within other services across the hospice i.e. family support, days services and rehabilitation, to extend knowledge and skills in this specialist setting. 10. Lead patient case reviews, discharge planning and team meetings. 11. Actively participate in all aspects of the patient experience of hospice care from initial assessment and admission through to discharge planning and placement. 12. Work at all times within the policies and guidelines appropriate to your role. Management: 1. Regularly take the lead on shift, being responsible for other staff, patient and family care and other unit matters as appropriate. 2. Monitor and respond to incident, accidents and concerns ensuring corrective action undertaken. 3. Liaise with multi-professional agencies within the hospice, community, primary care, and hospital to provide continuity of patient care. 4. Responsible for maintaining high standards of nursing care, when in charge of the team and unit, and help to create and maintain positive relationships between all groups involved in the welfare of patients. 5. Responsible for the co-ordinating of all activities when in charge of the team supported by the Ward Manager and Head of Clinical and Patient Services. 6. Ensure the promotion of safety, well-being and the interests of the patients, staff and visitors to the in- patient area as directed in the hospice guidelines, policies and procedures. 7. At all times follow the Code of Professional conduct and to ensure that all staff within their sphere of responsibility also follow professional requirements. Education and Development 1. Assist with working groups and projects through active participation and skills input. 2. Identify own and others learning objectives and attend relevant study/shadowing opportunities following discussion with line manager/nurse management team. 3. Maintain records of supported study and provide evaluation of study attended, (for inclusion in own and others personal files). 4. Adhere to NMC revalidation requirements at all times. 5. Participate in feedback (verbal and written) to colleagues throughout the hospice regarding study days attended. 6. Actively participate in personal review and objective setting at initial 6-month review meeting and subsequent PDR meetings with line manager/senior nurse. 7. Develop and maintain up to date knowledge of relevant hospice policies and the impact they have on individual practitioners including: - • Fire policy • Moving and handling policy • Health and Safety Policy • Confidentiality Policy • Complaints Policy Audit and Research 1. Be aware of and disseminate to colleagues current best practice knowledge as appropriate to role. 2. Work in partnership with the Ward Manager to develop appropriate tools to monitor effectiveness of 3. services /area of special interest in care provision at Nightingale House Hospice. Participate or if appropriate lead in the completion of service audits in an appropriate and timely manner and feedback to colleagues, making recommendations regarding implications (if any) Clinical Governance The post holder will cooperate with other team members to maintain compliance with relevant elements of the clinical governance framework. • Risk management • Service User participation • Staff and Staff Management • Continuing Professional Development • • Clinical Effectiveness and Audit: Information Governance and Management: General Requirements This post is subject to the Terms and Conditions of employment of the Hospice as specified in the staff handbook Health Practitioner As an individual working within a health care environment, you are expected to maintain high standards of care and practice as required in professional guidelines and relevant codes of conduct. Competence You are responsible for limiting your actions to those that you feel competent to undertake. If you have any doubts about your competence during the course of your duties you should immediately speak to your line manager / supervisor. Risk Management It is a standard element of the role and responsibility of all staff of the Hospice that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards. It is a requirement that you adhere to Nightingale House Hospice Policies, Procedures, Protocols and guidelines at all times. Health and Safety Requirements of the Hospice All employees of the Hospice have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the Hospice to meet its own legal duties and to report any hazardous situations or defective equipment. Data Protection and Confidentiality The post holder must treat all information, whether corporate, staff or patient information, in a discreet, secure and confidential manner in accordance with the provisions of the current data protection legislation and organisational policy. Any breach of such confidentiality is considered a serious disciplinary offence, which is liable to dismissal and / or prosecution under statutory legislation and the hospice’s disciplinary policy. This duty of confidence continues after the post holder leaves the organisation. Records Management As an employee of the hospice, the post holder is legally responsible for all records that they gather, create or use as part of their work within the organisation (including patient health, staff health or injury, financial, personal and administrative), whether paper based or on computer. The post holder should consult the IG Lead if they have any doubt as to the correct management of records with which they work. Professional Reputation All employees are expected to behave at all times in a manner which upholds and promotes the professional reputation of the hospice. This job description is an outline of the role and function. It is not intended to describe all specific tasks. The post is subject to an enhanced disclosure check with the Disclosure and Barring Service (DBS). Please sign below: Employee Name Employee Signature Date signed PERSON SPECIFICATION - Deputy Ward Manager ESSENTIAL DESIRABLE • Awareness of wider issues relevant to speciality • Leadership or Management Course METHOD OF ASSESSMENT Application form/CV/interview QUALIFICATIONS EXPERIENCE SKILLS • NMC registration • Evidence of post registration study and training relevant to role • Minimum of 3 years post registration experience relevant to this care setting • Experience of working with people with life limiting conditions and the impact this has on the individual as well as their family • Experience of undertaking holistic needs assessments and developing care plans • Experience of undertaking audit and implementing research into clinical practice • Minimum of 1 year taking charge of the Unit • Excellent verbal and written communication skills • Evidence of leadership and management skills • Able to document clearly and accurately • Ability to assess and reassess situations and workload and adapt to changing priorities • IT skills to include Word, Excel, PowerPoint • Knowledge of advanced care KNOWLEDGE planning • Knowledge of carer assessments • Patient, kind and the ability to work alone as well as being part of a large multidisciplinary team • Able to work under pressure and to tight deadlines • Enthusiastic and motivated PERSONAL QUALITIES (Demonstrable) OTHER RELEVANT REQUIREMENTS (Please Specify) • Implementing evidenced based practice Application form/CV/interview • People management skills • Teaching and mentoring skills Application form/CV/interview Presentation at interview Application form / Interview • Welsh speaker Application form / Interview Application form / Interview
Job Title
Line Manager
Contracted Hours
Primary Location
Job Summary
Job Description
Head Chef
Head of Retail and Catering
37.5 Hours over a 7-day rotation (Flexible)
Hospice - Wrexham
We are seeking a dynamic and passionate Head Chef to join our adult hospice team in North Wales. This
vital role involves preparing and delivering nutritious meals tailored to patients with complex needs, as
well as catering for families, volunteers, and staff. The successful candidate will also lead our kitchen team
in serving high-quality meals to the public in our well-renowned on-site café.
The Head Chef will work closely with the Café Manager to meet operational and financial objectives while
ensuring a safe and welcoming environment.
Working Environment
The Head Chef will be based within Nightingale House Hospice, working in a fast-paced and
dynamic kitchen environment. Collaboration with various departments is essential, and
flexibility is required as the role may include working evenings, weekends, or public holidays
to meet operational demands.
Key Working Relationships
• Café Manager – Work closely to ensure smooth coordination between kitchen and
•
café operations, including menu planning and service efficiency.
Sous Chef / Chefs – Provide leadership and training to support and enhance the
kitchen team.
• HR & Volunteer Teams – Partner on recruitment, staff & volunteer development,
performance management, and HR compliance matters.
• Clinical Team – Ensure patient meals meet dietary, nutritional, and cultural
•
•
•
requirements, including allergies and texture-modified diets.
Finance Team – Liaise on budget control, stock management, supplier payments, and
cost efficiency strategies.
Facilities & Maintenance Team – Report and coordinate kitchen equipment
maintenance, repairs, and compliance with safety regulations.
Suppliers & Vendors – Manage relationships to ensure quality ingredients,
competitive pricing, and timely deliveries.
• Health & Safety Officers – Work together to maintain hygiene standards, conduct risk
assessments, and uphold food safety regulations.
Prepared by Head of Retail and Catering – Feb 2025
Key Responsibilities
1. Kitchen & Food Operations
• Kitchen Management – Oversee the day-to-day operations of the kitchen, ensuring
the efficient preparation and delivery of meals.
• Menu Planning – Develop and maintain nutritionally balanced seasonal menus for
patients, staff, and visitors in collaboration with the clinical team.
• Nutritional Care – Work closely with dietitians, nurses, and clinical teams to ensure
menus support patient health, comfort, and dietary needs.
• Modified Diets & Texture – Ensure compliance with IDDSI (International Dysphagia
Diet Standardisation Initiative) for texture-modified diets and provide clear guidance
to kitchen staff.
• End-of-Life Nutrition – Adapt meal offerings to accommodate palliative care needs,
ensuring meals are suitable for patients with reduced appetites or specific nutritional
challenges.
Food Quality – Maintain high standards of food presentation, portion control, and
consistency.
•
• Café Collaboration – Work closely with the Café Manager to ensure synergy between
kitchen operations and café offerings.
• Hygiene & Cleanliness – Maintain a clean and organised kitchen, ensuring all food
preparation areas adhere to hygiene standards.
2. Menu Development & Stock Control
• Menu Reviews – Conduct quarterly menu reviews, adjusting based on seasonal
availability, customer feedback, and dietary trends.
• Allergen Management – Ensure all menu items are correctly documented, including
allergen information and recipe standardisation.
• Café Specials – Collaborate with the Café Manager and local producers to develop
seasonal specials and enhance café menu offerings.
3. Financial & Resource Management
• Budget & Cost Control – Work alongside the Head of Retail & Catering to manage
•
•
food costs and financial sustainability, ensuring expenditure remains within budget.
Stock Management – Conduct monthly stock takes, ensuring accurate inventory
management and liaising with the Finance team to maintain proper records.
Supplier & Invoice Management – Authorise and manage supplier invoices, ensuring
competitive pricing and sourcing high-quality ingredients while maintaining strong
supplier relationships.
• Waste Reduction – Implement waste-reduction initiatives to improve cost efficiency
and minimise food wastage, optimising kitchen resources.
Prepared by Katie Roberts – Head of Retail and Catering
4. Staff & Volunteer Management
• Kitchen Leadership – Provide training and guidance on kitchen leadership and
operational management to the Sous Chef and Chefs, ensuring high standards in food
preparation, hygiene, and efficiency. Oversee kitchen workflows and maintain
smooth day-to-day operations.
Scheduling & Coordination – Responsible for kitchen team rotas, working alongside
the Café Manager to ensure appropriate staffing levels and seamless front and back-
of-house operations.
•
• Training & Development – Ensure all staff and volunteers receive appropriate training
in food hygiene and handling, health and safety regulations, and catering procedures.
Identify training needs and implement development opportunities.
• HR Collaboration – Work closely with the HR team to manage disciplinary matters
professionally and fairly, resolve conflicts constructively, support staff well-being, and
uphold employment policies. Conduct annual PDRs (Performance Development
Reviews), oversee recruitment and probationary reviews, and ensure a structured
approach to staff development and retention.
• Team Engagement – Promote teamwork, foster a collaborative and supportive
culture, and encourage open communication to enhance staff morale and retention.
Ensure staff and volunteers feel valued, motivated, and aligned with the Hospice’s
mission and goals.
5. Food Safety & Compliance
•
Food Safety Management – Ensure full compliance with Food Safety Management
Systems (FSMS), maintaining up-to-date HACCP and COSHH documentation.
• Audits & Inspections – Conduct regular food safety checks, audits, and kitchen
inspections, addressing any non-compliance issues to uphold the highest hygiene
standards.
• Recording & Monitoring – Ensure accurate recording of temperature logs, cleaning
schedules, and allergen control measures, keeping all documentation up to date.
• Training & Briefings – Lead Health & Safety briefings and ensure all kitchen staff
•
receive mandatory food safety training, reinforcing best practices.
Incident & Risk Management – Maintain accurate incident, accident, and risk
assessment records, ensuring timely reporting and updates when necessary.
• Emergency Compliance – Act as the Fire Warden and First Aider for the kitchen team,
ensuring full compliance with emergency procedures.
• Maintenance & Repairs – Liaise with the Facilities Team for kitchen maintenance,
reporting any necessary repairs or servicing to ensure a safe and functional
workspace.
• Hygiene Standards – Ensure the Hospice continues to achieve a 5-star hygiene rating,
upholding the highest food safety and cleanliness standards.
• CQC Compliance – Ensure food provision meets Care Quality Commission (CQC)
standards, particularly for patient catering.
• Allergen Control & Labelling – Ensure all clinical and café food products comply with
Natasha’s Law and provide clear allergen information.
Prepared by Katie Roberts – Head of Retail and Catering
6. Business Development
• Revenue Growth – Work alongside the Café Manager to explore additional revenue
•
•
opportunities and improve the catering department’s financial performance.
Innovation & Strategy – Share ideas with the Head of Retail and Catering to help the
catering department continue evolving.
Industry Trends – Stay updated on advancements in kitchen technology and industry
best practices to improve efficiency and food safety.
• Community Partnerships – Develop relationships with local businesses, suppliers,
and community groups to enhance catering services and fundraising efforts.
7. Problem-Solving
• Operational Challenges – Handle issues such as staff shortages, last-minute menu
changes, or equipment failures, ensuring minimal disruption.
• Customer Service – Respond promptly to dietary concerns or feedback, maintaining
high service standards.
• Contingency Planning – Ensure emergency contingency plans are in place to address
unforeseen circumstances.
8. Reporting & Performance Monitoring
• Performance Tracking – Maintain weekly and monthly spreadsheets tracking key
•
•
kitchen performance metrics.
Food Safety Audits – Conduct regular food safety audits, implementing necessary
improvements as required.
Financial Oversight – Monitor food cost percentages, waste reduction targets, and
customer satisfaction levels, ensuring continuous improvements.
Prepared by Katie Roberts – Head of Retail and Catering
General Requirements – All Staff
This post is subject to the Terms and Conditions of employment of the Hospice as specified in
the Staff Handbook
Competence
You are responsible for limiting your actions to those that you feel competent to undertake. If you
have any doubts about your competence during the course of your duties, you should immediately
speak to your line manager / supervisor.
Risk Management
It is a standard element of the role and responsibility of all staff of the Hospice that they fulfil a
proactive role towards the management of risk in all of their actions. This entails the risk
assessment of all situations, the taking of appropriate actions and reporting of all incidents, near
misses and hazards. It is a requirement that you adhere to Nightingale House Hospice Policies,
Procedures, Protocols and guidelines always.
Health and Safety Requirements of the Hospice
All employees of the Hospice have a statutory duty of care for their own personal safety and that
of others who may be affected by their acts or omissions. Employees are required to co-operate
with management to enable the Hospice to meet its own legal duties including attendance at
mandatory training updates and to report any hazardous situations or defective equipment.
Data Protection and Confidentiality
The post holder must treat all information, whether corporate, staff or patient information, in a
discreet, secure and confidential manner in accordance with the provisions of the current data
protection legislation and organisational policy. Any breach of such confidentiality is considered a
serious disciplinary offence, which is liable to dismissal and / or prosecution under statutory
legislation and the hospice’s disciplinary policy. This duty of confidence continues after the post
holder leaves the organisation.
Records Management
As an employee of the hospice, the post holder is legally responsible for all records that they
gather, create or use as part of their work within the organisation (including patient health, staff
health or injury, financial, personal and administrative), whether paper based or on computer. The
post holder should consult the IG Lead if they have any doubt as to the correct management of
records with which they work.
Flexibility Statement
The content of this Job Description represents an outline of the post only and is therefore not a
final list of duties and responsibilities. The Job Description is therefore intended to be flexible
and is subject to review and amendment in the light of changing circumstances, following
consultation with the post holder.
The post is subject to an enhanced disclosure check with the Disclosure and Barring Service (DBS)
Prepared by Katie Roberts – Head of Retail and Catering
Employees signature……………………………………………………….. Date……………………………….
PERSON SPECIFICATION – HEAD CHEF
ESSENTIAL
DESIRABLE
• NVQ Level 3 in Catering
and Hospitality
• Level 3 or 4 NVQ/SVQ in
Professional Cookery
QUALIFICATIONS
EXPERIENCE
SKILLS
•
•
Level 3 Food Hygiene certificate or
willing to obtain.
Level 3 or 4 HACCP (Hazard Analysis
& Critical Control Points)
• COSHH (Control of Substances
Hazardous to Health) Training (for
chemical & allergen safety)
• Minimum of 3 years in a senior
catering position.
• Experience of managing and leading
a catering team.
• Rota planning
• Menu planning
• Stock control / ordering
• Experience working in a hospice or
healthcare catering environment.
• Understanding of nutritional
standards and special dietary needs.
• Excellent verbal, written and listening
skills
• Good computer and IT skills such as MS
Office
• Prioritisation and time management
• Excellent budgeting and financial
management skills, with experience
controlling food costs.
METHOD OF
ASSESSMENT
Application form/
Interview
Application form/
Interview
Application form/
Interview
Prepared by Katie Roberts – Head of Retail and Catering
Application form/
Interview
PERSONAL
QUALITIES
(Demonstrable)
• Proactive and positive approach
• Ability to use own initiative
• Be able to embrace change and
innovation
• Strong interpersonal and
communication skills, with the ability
to collaborate across departments.
• Able to remain calm in stressful
situations and act as a calming
influence to the team – leading by
example
• Reliable and prepared to work
outside normal working hours as
appropriate.
Prepared by Katie Roberts – Head of Retail and Catering
NIGHTINGALE HOUSE HOSPICE
Nightingale House Hospice (NHH) Wrexham
Full-time
JOB DESCRIPTION Job Title Speciality Doctor in Palliative Medicine Responsible to Medical Director Professionally Accountable to Medical Director Pay Band As per pay scales for SAS doctors in Wales Enhancements 6% Uplift for 1 in 4 weekend cover Primary Location Nightingale House Hospice (NHH) Wrexham Job Summary As a speciality doctor in palliative care, you will work within the medical team at Nightingale House Hospice to provide a high standard of medical care to patients admitted to the inpatient unit for symptom management, end of life care or respite, as well as patients attending outpatients or the wellbeing programme. This post offers an opportunity to develop palliative care experience and skills, with SPA time and a culture of learning and developing professionally. You will also have the opportunity to participate in audit, teaching of GP registrars, medical students and disseminating knowledge to the wider team. The medical team consists of the medical director, 2 speciality doctors (including you), 1 GP registrar and 2 advanced nurse practitioners. We work with palliative care consultants who remotely review the patients twice a week, at a board round. You will work alongside the nursing team, pharmacist, patient flow, rehab, family support team, chaplain and complementary therapist to deliver care to patients with life limiting conditions. You will deliver individualised, holistic care to patients and their loved ones, with empathy, compassion and kindness, respecting patient’s dignity and with an aim to empower them to live well with a palliative diagnosis. Main responsibilities • Admit patients to the inpatient unit for end-of-life care, symptom management or respite. • Along with the rest of the medical team, nursing team and consultants, provide care for inpatients, outpatients and patients attending wellbeing or rehab appointments if needed, including initial assessment, daily reviews, planning and management. • To identify and address the physical, psychological, spiritual and social needs of patients and the emotional, spiritual and psychological needs of their families and friends. Reviewed October 2025 – Medical Director • Work closely with and support the nursing team and wider MDT, maintaining positive working relationships and close teamwork. • Communicate compassionately with patients and their families regarding their condition, treatment, prognosis and advanced care planning. • Participate in weekend rota (1:4 weekends), being on-site Saturday and Sunday 9 to 5. • Participate in clinical meetings as part of the MDT. • Complete administrative tasks arising from medical work – discharge summaries, letters following outpatient appointments, death certificates, coroners reports. • Liaise closely with external partners – such as GPs, Specialist Palliative Care Team, district nurses, specialist clinical nurses and secondary care. • Develop and maintain high professional standards within the service and promote multidisciplinary team working • To promote and participate in teaching and educational activity, teaching medical students, GP registrars, colleagues, patients and families. • To participate in clinical governance activities e.g. quality improvement activities and ensure implementation of best practice guidelines. • Promote the ethos of audit in the organisation and where possible participate in clinical audit • To maintain personal development through personal development reviews, monthly 1:1 meetings, clinical supervision, training, SPA time and appropriate courses, which the hospice will support. • Engage in the appraisal process, the organisation has the required arrangements in place and ensures all doctors have an annual appraisal with a trained appraiser and supports doctors going through the revalidation process. Key working relationships External key relationships General practitioners District nurses Secondary care teams at local hospitals Specialist clinical nurses Specialist palliative care team Medical director Palliative care consultants Speciality doctor General practitioners Advanced nurse practitioner Director of clinical and patient services Patient flow lead and co-ordinator Ward manager and deputy ward managers Wellbeing lead Family support team Pharmacist Physiotherapists Occupational therapist Chaplain Complementary therapist Ward Clerk/ clinical administrators General Requirements This post is subject to the Terms and Conditions of employment of the Hospice as specified in the staff handbook Competence You are responsible for limiting your actions to those that you feel competent to undertake. If you have any doubts about your competence during the course of your duties, you should immediately speak to your line manager / supervisor. Risk Management It is a standard element of the role and responsibility of all staff of the Hospice that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards. It is a requirement that you adhere to Nightingale House Hospice Policies, Procedures, Protocols and guidelines at all times. Health and Safety Requirements of the Hospice All employees of the Hospice have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co- operate with management to enable the Hospice to meet its own legal duties including attendance at mandatory training updates and also to report any hazardous situations or defective equipment. Data Protection and Confidentiality The post holder must treat all information, whether corporate, staff or patient information, in a discreet, secure and confidential manner in accordance with the provisions of the current data protection legislation and organisational policy. Any breach of such confidentiality is considered a serious disciplinary offence, which is liable to dismissal and / or prosecution under statutory legislation and the hospice’s disciplinary policy. This duty of confidence continues after the post holder leaves the organisation. Records Management As an employee of the hospice, the post holder is legally responsible for all records that they gather, create or use as part of their work within the organisation (including patient health, staff health or injury, financial, personal and administrative), whether paper based or on computer. The post holder should consult the IG Lead if they have any doubt as to the correct management of records with which they work. Flexibility Statement The content of this Job Description represents an outline of the post only and is therefore not a final list of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder. The post is subject to an enhanced disclosure check with the Disclosure and Barring Services (DBS). Signed......................................................................................... Date.................................. Person Specification Experience Qualification Essential • 4 years post registration experience, including 1 years relevant experience in allied specialities (e.g., GP, general medicine) • Medical Degree MBChB equivalent • Full GMC Registration Skills/Abilities • Computer literate • Procedural skills relevant to experience • Excellent communication skills • Commitment to patient involvement in the design of service improvements • Ability to plan undertake clinical audit and research • Ability to demonstrate a commitment to team and multi-professional working • Ability to work with groups of staff from a variety of professional backgrounds in a collaborative manner • Ability to demonstrate reasoning skills to address challenge • Ability to organise self and others Knowledge • Knowledge of Clinical Governance • Audit experience • Self-motivated • Able to meet the travel/health requirements of the job • Effective time management skills • Flexibility • Open honest approach Personal qualities Other Desirable • Palliative care or hospice experience • Experience in safeguarding • Experience in practical procedures • MRCP, MRCGP • Diploma in palliative medicine or equivalent • Masters degree experience in research and / or MSc • Membership of special interest group • Point of care ultrasound course or similar • Able to drive and access to a car • Welsh speaker
Job Description: Staff Nurse In-patient Unit
Staff Nurse In-patient Unit
Ward Manager
Director of Clinical and Patient Services
Nightingale House Hospice
Job Title
Line Manager
Accountable to
Primary Location
Key Responsibilities
1. To continually develop clinical expertise and act as a positive role model promoting a high
standard of care to fulfil the Nightingale House mission statement and aims.
2. To deliver evidence-based care to patients and their carers in line with their physical,
psychosocial and spiritual needs.
3. To promote and maintain continuity of high standards of nursing care in the absence of the
person with continuing responsibility.
4. To be responsible following induction period for the assessment of care needs, the
planning, delivery and evaluation of care; and to offer supervision and support to junior
staff in the clinical area.
5. Provide supervision and guidance to junior staff as appropriate and required within role
and responsibility.
6. To work at all times in line with the NMC code of conduct and duty of candour
requirements.
Key Relationships
Nursing team
Medical team and Advanced Nurse Practitioners
Hospice Allied Health Professionals
Rehabilitation Team
Family Services Team
Day Services Team
Heart Failure CNS
All Hospice departments
Specialist Palliative care team community and acute
Primary and community care teams
Note:
The hospice encourages and supports staff aiming to develop knowledge and skills working within a
specialist area of clinical practice.
Clinical
1.
2.
3.
Work as a member of the multi-disciplinary team to provide holistic person-centred care,
integrating nursing care with psychosocial and spiritual needs.
Assist with initial and on-going assessment of patient and family needs and develop skills as
a named nurse.
Act as an associate nurse to plan, initiate, supervise and participate in patient and family
care, discussing issues with senior team members as appropriate.
4.
5.
6.
7.
8.
9.
10.
11.
Evaluate and up-date nursing care plans in response to the changing problems/needs of
patients and families.
Monitor nursing practice, encouraging development of colleagues through discussion of
current and proposed care plans.
At all times maintain appropriate and adequate records of your work.
Maintain effective communication with patients and families throughout their contact with
the hospice; providing when necessary: -
•
Telephone support and advice
• Access to nursing/medical staff for conditional information or future planning.
•
Information and access to allied professionals.
• Bereavement support and access to follow-up support.
In discussion with the Head of Clinical and Patient Services and Ward Manager, identify an
area of special clinical interest in which to develop additional knowledge and skills to act as
a link nurse for the rest of the team.
As necessary or required develop awareness and experience working on the unit during
night shifts and also within other services across the hospice i.e. heart failure, family
support, days services and rehabilitation, to extend knowledge and skills in this specialist
setting.
Participate and gain confidence and experience leading patient case reviews and team
meetings.
Actively participate in all aspects of the patient experience of hospice care from initial
assessment and admission through to discharge planning and placement.
12. Work at all times within the policies and guidelines required/appropriate to your role.
Management:
1.
2.
3.
4.
5.
6.
Take responsibility for the management of the in-patient unit team when required in the
absence of more senior grade staff, following the principles identified in the Mission
Statement and aims of Nightingale House Hospice.
Liaise with multi-professional agencies within the hospice, primary care, community and
hospital to provide continuity of patient care.
Be responsible for maintaining high standards of nursing care, when in charge of the team
and unit, and help create and maintain positive relationships between all groups involved in
the welfare/care of patients.
Be responsible for the co-ordinating of all activities when in charge of the team supported
by the Ward Manager and Head of Clinical and Patient Services.
Ensure the promotion of safety, well-being and the interests of the patients, staff and
visitors to the in-patient unit as directed in the hospice guidelines, policies and procedures.
At all times follow, the Code of Professional conduct to ensure that all staff within their
sphere of responsibility also follow professional requirements.
Reviewed April 2024
Page 2 of 6
Education and Development
1.
2.
3.
4.
5.
6.
Identify own learning objectives and attend relevant study/shadowing opportunities
following discussion with line manager/nurse management team.
Maintain records of supported study and provide evaluation of study attended, (for
inclusion in personal file).
Adhere to NMC revalidation requirements at all times.
Participate in feedback to colleagues throughout the hospice regarding study days attended
and potential service improvement opportunities.
Actively participate in personal development review (PDR) and objective setting at initial 6-
month review meeting and subsequent PDR meetings with line manager/senior nurse.
Develop and maintain up to date knowledge of relevant hospice policies and the impact
they have on individual practitioners including: -
•
Fire policy
• Moving and handling policy
•
•
•
Health and Safety Policy
Confidentiality Policy
Complaints Policy
Audit and Research
•
Be aware of and disseminate to colleagues current best practice knowledge as
appropriate to role.
• Work in partnership with Practice Development Nurse to develop appropriate tools to
monitor effectiveness of services /area of special interest in care provision at
Nightingale House Hospice.
•
Participate or if appropriate lead in the completion of service audits in an appropriate
and timely manner and feedback to colleagues.
Clinical Governance
•
The post holder will cooperate with other team members to maintain compliance with
relevant elements of the clinical governance framework.
o Risk management
o Service user participation
o Staff and Staff Management
o Continuing Professional Development:
o
Information Management:
o Clinical Effectiveness & Audit:
Reviewed April 2024
Page 3 of 6
General Requirements
This post is subject to the Terms and Conditions of employment of the Hospice as specified in the
staff handbook.
Health Practitioner
As an individual working within a health care environment you are expected to maintain high
standards of care and practice as required in professional guidelines and relevant codes of conduct.
Competence You are responsible for limiting your actions to those that you feel competent to
undertake. If you have any doubts about your competence during the course of your duties you
should immediately speak to your line manager / supervisor.
Risk Management
It is a standard element of the role and responsibility of all staff of the Hospice that they fulfil a
proactive role towards the management of risk in all of their actions. This entails the risk
assessment of all situations, the taking of appropriate actions and reporting of all incidents, near
misses and hazards.
It is a requirement that you adhere to Nightingale House Hospice Policies, Procedures, Protocols
and guidelines at all times.
Health and Safety Requirements of the Hospice
All employees of the Hospice have a statutory duty of care for their own personal safety and that of
others who may be affected by their acts or omissions. Employees are required to co-operate with
management to enable the Hospice to meet its own legal duties and to report any hazardous
situations or defective equipment.
Data Protection and Confidentiality
The post holder must treat all information, whether corporate, staff or patient information, in a
discreet, secure and confidential manner in accordance with the provisions of the current data
protection legislation and organisational policy. Any breach of such confidentiality is considered a
serious disciplinary offence, which is liable to dismissal and / or prosecution under statutory
legislation and the hospice’s disciplinary policy. This duty of confidence continues after the post
holder leaves the organisation.
Records Management
As an employee of the hospice, the post holder is legally responsible for all records that they
gather, create or use as part of their work within the organisation (including patient health, staff
health or injury, financial, personal and administrative), whether paper based or on computer. The
post holder should consult the IG Lead if they have any doubt as to the correct management of
records with which they work.
Professional Reputation
All employees are expected to behave at all times in a manner which upholds and promotes the
professional reputation of the hospice.
Reviewed April 2024
Page 4 of 6
This job description is an outline of the role and function. It is not intended to describe all
specific tasks.
The post is subject to an enhanced disclosure check with the Disclosure and Barring Services (DBS
check).
Please sign below:
Employee Name
Employee Signature
Date signed
Reviewed April 2024
Page 5 of 6
PERSON SPECIFICATION
Staff Nurse
ESSENTIAL
DESIRABLE
METHOD OF
ASSESSMENT
QUALIFICATIONS
• NMC registration
• Evidence of post
registration study
and training
EXPERIENCE
• Experience of working
with people with life
limiting conditions
• Able to maintain
accurate patient records
in line with holistic
needs assessments and
care plans.
•
Implementing
evidenced based
practice
Application form /
Interview
KNOWLEDGE/SKILLS
• Good verbal and written
communication skills
• Able to document
• Knowledge of
advanced care
planning
Application form /
Interview
clearly and accurately.
• Ability to adapt to
changing workload Basic
IT skills
• Patient, kind and the
• Welsh speaker
ability to work alone as
well as being part of a
large multidisciplinary
team.
• Able to work under
pressure and to tight
deadlines.
• Enthusiastic and
motivated
Presentation at
interview
Application form /
Interview
Application form /
Interview
Agreed By:
Date Agreed:
PERSONAL QUALITIES
(Demonstrable)
OTHER RELEVANT
REQUIREMENTS
(Please Specify)
Prepared By:
Reviewed By:
Reviewed April 2024
Page 6 of 6
Job Title
Line Manager
Responsibility within
Job Purpose
Job Description:
Senior Physiotherapist
Rehabilitation Team Leader
Clinical Services – all departments
• To provide specialist physiotherapy/hydrotherapy to patients, including those with
complex needs, referred to Nightingale House Hospice; working within the multi-
disciplinary team as an autonomous practitioner, ensuring high standards of patient care
are maintained in accordance with all Nightingale House Hospice aims, policies, procedures
and guidelines.
• To provide assessment and evaluation of individual patients’ needs and implement plans in
collaboration with the multi-disciplinary team.
• To act as a resource and support for hospice staff and other health professionals by
offering specialist knowledge and skills.
• To deputise for the Rehabilitation Team Leader in operational management of the
department.
• To assist in the development, co-ordination and delivery of a comprehensive physiotherapy
service in close co-operation with the Rehabilitation Team Leader.
• To supervise and mentor the Technical Instructor, Physiotherapy Assistant, Volunteers and
Students.
• To act at all times within own limitations of knowledge, expertise and competence.
• Participate in department and hospice research and audit.
•
Lead, with a core hospice team, the manual handling training and updates for clinical staff
at NHH.
Key Responsibilities
Clinical
• To receive referrals for physiotherapy and hydrotherapy services from within the
hospice departments and for patients with specialist palliative care needs from the
community and to prioritise case load appropriately.
• To undertake specialist physiotherapy assessments of patients with complex care needs
referred for physiotherapy services and identify and document appropriate
interventions and care plans based on assessed need.
• To be responsible for maintaining accurate and comprehensive patient treatment
records in line with professional and local guidelines.
• To ensure informed/written consent is obtained and documented for treatments as
appropriate.
• To maintain a clinical caseload for physiotherapy, hydrotherapy and related specialist
treatments.
• To ensure holistic needs of patients are assessed to an appropriate level within the
requirements of the role and responsibilities
Reviewed September 2025 Rehabilitation Lead
• To act as a role model for clinical teams, demonstrating evidence based practice within
daily clinical activity and promoting discussion regarding the benefits and/or limitations
of clinical interventions.
• To participate in multi-disciplinary team meetings as appropriate and necessary to
maintain continuity of patient care across all departments of the hospice.
• To provide advice to members of the multi-disciplinary team on suitable
interventions/care of patients in relation to complexity of patient needs.
• To maintain and develop a broad knowledge of treatment modalities.
• To maintain knowledge and skills in communication/breaking bad news appropriate to
the role and responsibilities being aware of personal and organisational limitations of
data protection and safety of patient information
• To maintain appropriate knowledge and skills of the safe use of all specialist equipment
used in the provision of patient care and to disseminate that knowledge as required to
other staff or patients and families if necessary.
In the process of clinical care to assess patient and family and their appropriateness to
participate in clinical audit initiatives and obtain necessary consent if required.
• To act as a specialist resource and provide specialist advice on patient care to other
•
health, social, educational and voluntary services.
• To provide moving and handling assessments for patients with complex
mobility/immobility needs and advise carers accordingly, assisting in developing care
plans appropriate to patient’s and carers needs for safe moving and handling.
• Access support and supervision from Rehabilitation Team Leader or other relevant
health professional as required.
• To maintain and record own Continuing Professional Development as required by the
regulating body.
Management
• To ensure the safe operation and management of the hydrotherapy pool in line with the
hydrotherapy policy.
• To prioritise and allocate daily workload within the department, working in conjunction
with or deputising for the team leader.
• To delegate appropriate patients to technical instructor, assistant and volunteers and
supervise their clinical work and management of that patient.
• To deputise for the team leader in managing levels of sickness/absence within the
department in accordance with hospice policy, reporting any areas of concern to senior
managers/human resources department.
• To facilitate effective communication between the physiotherapy team and other staff
groups within the hospice and the wider specialist palliative care team.
• To ensure collaborative working with medical, nursing and therapy colleagues; patients,
families and carers for optimal patient care and promotion of the physiotherapy service.
• To initiate and maintain contact with local and national clinical special interest groups
relevant to clinical field.
• To participate in the development and review of clinical guidelines, policies and
procedures applicable to the provision of physiotherapy.
• To collect appropriate data and statistics relating to patient care to comply with regional
and national statistical requirements.
Reviewed September 2025 Rehabilitation Lead
Clinical Governance
▪ Risk Management – To manage clinical risk within the workplace, undertake risk
assessments regarding patient condition and environment to ensure safety of self
and others.
Ensure the equality, diversity and rights of patients are promoted and maintained in
all areas of clinical governance and clinical care.
▪
▪ To work within Nightingale House and the Chartered Society of Physiotherapy
clinical and professional guidelines.
▪ Service User Participation – To ensure service user views are fed back through the
appropriate channels to team leaders or senior management team.
▪ Audit & Research – To support the work of colleagues in undertaking audit and
research in the department.
▪ To suggest suitable topics for departmental audit to team leader.
▪ To support management team and clinical team leaders to continually monitor
standards of care, using appropriate quality assurance tools.
• To ensure clinical risk is managed to as low a level as is reasonable practicable.
Education and Development
• Actively participate in developing and delivering education and training to all
disciplines and grades of staff, internally and externally, regarding the role of
physiotherapy in specialist palliative care.
• Ensure own compliance and assist in ensuring other staff members comply with the
requirements of mandatory training and continuing professional development.
• To provide mentorship, supervision and support to physiotherapy students as
necessary and at a level appropriate to their needs.
• Promote use of evidence based practise.
Audit and Research Activity
• To undertake surveys or audits as necessary to own work
• To participate in hospice clinical audit or research work.
• To present findings of research and audit to a variety of professional groups as
appropriate to maintain the profile of the service within the wider health
community.
General Requirements
This post is subject to the Terms and Conditions of employment of the Hospice as specified
in the staff handbook
Registered Health Professional
You must be registered with the Health professions Council and adhere to their code of
conduct. It is a requirement of the post that you maintain up to date knowledge and skills
and an awareness of professional issues relative to your role and responsibilities. You are
advised to maintain a professional portfolio for the purpose of demonstrating your ongoing
professional knowledge and skills development
Reviewed September 2025 Rehabilitation Lead
Competence You are responsible for limiting your actions to those that you feel competent
to undertake. If you have any doubts about your competence during the course of your
duties you should immediately speak to your line manager / supervisor.
Risk Management
It is a standard element of the role and responsibility of all staff of the Hospice that they
fulfil a proactive role towards the management of risk in all of their actions. This entails the
risk assessment of all situations, the taking of appropriate actions and reporting of all
incidents, near misses and hazards. It is a requirement that you adhere to Nightingale House
Hospice Policies, Procedures, Protocols and guidelines at all times.
Health and Safety Requirements of the Hospice
All employees of the Hospice have a statutory duty of care for their own personal safety and
that of others who may be affected by their acts or omissions. Employees are required to
co-operate with management to enable the Hospice to meet its own legal duties and to
report any hazardous situations or defective equipment.
Data Protection and Confidentiality
The post holder must treat all information, whether corporate, staff or patient information,
in a discreet, secure and confidential manner in accordance with the provisions of the
current data protection legislation and organisational policy. Any breach of such
confidentiality is considered a serious disciplinary offence, which is liable to dismissal and /
or prosecution under statutory legislation and the hospice’s disciplinary policy. This duty of
confidence continues after the post holder leaves the organisation.
Records Management
As an employee of the hospice, the post holder is legally responsible for all records that they
gather, create or use as part of their work within the organisation (including patient health,
staff health or injury, financial, personal and administrative), whether paper based or on
computer. The post holder should consult the IG Lead if they have any doubt as to the
correct management of records with which they work.
Flexibility
This job description is an outline of the role and function. It is not intended to describe all
specific tasks and therefore is subject to change following consultation with the post-holder.
The post is subject to an enhanced disclosure check with the Disclosure and Barring
Services (DBS).
Reviewed September 2025 Rehabilitation Lead
PERSON SPECIFICATION
ESSENTIAL
DESIRABLE
QUALIFICATIONS
EXPERIENCE
SKILLS
KNOWLEDGE
Diploma/BSc Physiotherapy
State registered physiotherapist
Current registration with
professional body
3 years post registration experience
in a variety of settings.
Supervisory skills
Palliative care or oncology
experience
Autonomous practitioner
Ability to work in multi-professional
team
Good communication skills
Physically fit
Good organisational skills
Ability to work under pressure
Basic keyboard skills
Knowledge of various types of
disease processes and physiotherapy
modalities.
PERSONAL
QUALITIES
(Demonstrable)
OTHER RELEVANT
REQUIREMENTS
Team worker
Empathetic
Organised
Flexible in approach.
Willingness to attend further training
to improve knowledge and skills.
Specialist qualification in
cancer/palliative care
METHOD OF
ASSESSMENT
Certificates
Experience in hydrotherapy.
Experience of palliative care
Ward Work
Interview
Application form
Ability to evaluate and audit
practise and influence change.
Interview
Attendance at relevant study days
and/or experience of patients with
palliative care needs.
Hydrotherapy/TENS/ Acupuncture
training.
Interview
Professional port
folio evidence
Interview
Interview
Reviewed September 2025 Rehabilitation Lead