ROYAL SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS COTSWOLDS, GLOUCESTER & DISTRICT BRANCH
28,000 - 30,000 per year
Cirencester
Full-time
Role Profile Superstore Manager About the Cotswolds Dogs & Cats Home The Cotswolds Dogs & Cats Home (CDCH) is a charitable organisation that exists to ensure that animals who have been abused, neglected, and abandoned get the care that they need to make their journey to a safe and loving forever home. A critical part of the organisation’s success is income generation through our 8 shops operating in a range of locations throughout the Cotswolds. Income generated through the shops is used to directly support our charitable work, ensuring that no animal is left to suffer because of cost. Our retail team are passionate about our shops and our products, with a focus on sustainability and upcycling, alongside excellent customer service, resulting in exceptional results for the organisation. We are looking for a candidate who has enthusiasm, drive, and innovative thinking as well the ability to have attention to detail regarding good governance and procedural compliance. We are currently planning the development of a new income generation strategy and we would love for the successful candidate to play a key role in this activity. Job Purpose The Superstore Manager is responsible for leading the day-to-day operations of the Cirencester Superstore, with direct line management for all paid staff and overarching accountability for shop performance. This includes meeting income targets, supporting departmental functions, ensuring high operational standards, and managing the shop budget. The post holder will work in close collaboration with the Furniture and Clothing Department Managers, providing strategic oversight and deputising responsibilities where appropriate. Key Responsibilities Shop Leadership & Operations • Oversee all daily operations of the Superstore, ensuring smooth and efficient functioning across all departments. • Line manage all paid staff within the store, providing support, training, and performance management. • Work in partnership with the Furniture and Clothing Department Managers to ensure departmental targets are met and volunteers are supported effectively. • Deputise departmental responsibilities to the appropriate Department Manager during any absence. Cotswolds, Gloucester & District Branch Registered Charity 207006 • Lead by example in maintaining a high standard of customer service, cleanliness, visual merchandising, and stock presentation throughout the store. Financial Performance & Budget Management • Manage the store’s income and expenditure budget, ensuring profitability and alignment with broader organisational financial targets. • Produce regular financial reports, analysing sales and stock performance to inform business decisions. • Maximise profitability through cost control, stock optimisation, and identifying areas for growth. • Accurately record sales, Gift Aid, banking, and takings in line with CDCH’s procedures. Governance, Compliance & Standards • Ensure the Superstore adheres to all relevant Health & Safety, Trading Standards, Fire Safety, and DDA regulations. • Maintain high standards of housekeeping and risk management across all areas. • Implement CDCH’s policies and procedures consistently, ensuring all staff and volunteers follow operational best practice. Volunteer Support (via Department Managers) • Support the Department Managers in the recruitment, training, and development of volunteers. • Encourage a positive team culture that values volunteer contributions and promotes community engagement. Community Engagement • Promote the Superstore as a key retail destination in Cirencester and build links with the local community to encourage donations, support, and footfall. • Represent the charity professionally and proactively in all public-facing opportunities. Team Development • Provide coaching and mentoring to staff to foster professional development. • Champion a positive and inclusive working culture, recognising and celebrating staff success. Ideal Candidate You will be a motivated and experienced retail professional with a proven track record of managing people, delivering commercial results, and leading in a dynamic, customer-focused environment. You’ll be confident with budgets and data, and passionate about the charity retail sector and its contribution to the wider mission of CDCH. You will also: • Bring previous experience in store or team management, ideally within a charity or department store setting. • Demonstrate strong financial management and reporting abilities. • Possess excellent interpersonal and organisational skills. • Be able to work flexibly and collaboratively, managing multiple priorities. Cotswolds, Gloucester & District Branch Registered Charity 207006 • Have a hands-on approach, with a focus on both strategic thinking and daily operations. • Show a commitment to animal welfare and the values of CDCH. Qualifications & Experience • Experience in retail management, preferably within a multi-department or charity retail setting. • Proven ability to manage budgets and report against financial targets. • Experience in line management and performance development of staff. • Strong understanding of retail compliance and health & safety regulations. • Proficient in Microsoft Office and retail systems. Accountable to: Retail Operations Lead Salary: £28,000 - £30,000 Hours • The post holder will work a 37.5 hour week (flexing across Monday-Sunday) • Employees are actively encouraged to take a 30-minute lunch break each day. This role profile is not exhaustive and may be subject to changes in order to meet the operational requirements of the organisation. Cotswolds, Gloucester & District Branch Registered Charity 207006
ROYAL SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS COTSWOLDS, GLOUCESTER & DISTRICT BRANCH
27,059 per year
The Cotswolds Dogs & Cats Home, Cambridge, Gloucestershire.
Full-time
RSPCA Cotswolds, Gloucester & District Branch Cotswolds Dogs & Cats Home A charity registered in England & Wales. Charity no. 207006 Role profile: Rehoming Lead Hours: 37.5 hours per week. Salary: £27,059 Annual leave allowance: 28 days including bank holidays (pro rata) Reporting to: Animal Operations Lead Lateral Relationships: Animal Care Supervisors, Reception Lead Location: The Cotswolds Dogs & Cats Home, Cambridge, Gloucestershire. Introduction The Cotswolds Dogs & Cats Home opened in September 2016 and since then, we have supported more than 6000 animals through our Rehoming and Welfare Services. As a leading animal rescue charity in Gloucestershire, we care for hundreds of abandoned, abused and neglected animals each year and find them loving and safe new families. We also provide low cost veterinary schemes to families and their pets to ensure that no animal goes without veterinary treatment due to financial restrictions. We are a small and friendly team who thrive on a passion for Animal Welfare and exceptional customer service. We know that our charity is defined by our people and are dedicated to investing in our employees long term career development and success, equipping our team with all the tools to develop professionally. Summary Reporting to the Animal Operations Lead, the Rehoming Lead will work collaboratively with their colleagues to seamlessly manage the delivery of our rehoming and fostering activities. The postholder is responsible for ensuring a highly efficient and effective service is delivered to our all our animals, customers and foster homes. As a senior member of the operational team, the successful candidate will have the desire and ability to lead, motivate, inspire and develop others. Key objectives and responsibilities • Lead on the delivery of our rehoming and fostering activities for all species, co-ordinating and developing our processes to optimise the number of animals we rehome and foster, whilst ensuring outstanding standards of animal welfare and customer care. • Develop our post adoption support processes to continuously improve our customer and animal journey and minimise returns. • Deliver the rehoming activities, to include home visits, rehoming conversations, organise viewings and adoptions, liaise with adopters and fosterers, and providing post-adoption support. • Optimise our rehoming success through the management of content on our website and media platforms, ensuring high quality content and a consistent CDCH language. • Ensure that all animal and customer records are accurate, current and adhere to GDPR guidelines and RSPCA licensing conditions Lead and line manage the Rehoming team, setting objectives, carrying out 121’s, appraisals and training • • To have a thorough knowledge of our charity and to be able to provide customers with that information. • Demonstrate inspirational behaviours that support the team’s development and motivation to achieve and exceed objectives. • Positively promote a team approach, leading by example to ensure that all staff and volunteers are working collaboratively to deliver on our charitable objectives. • Deputise for the Animal Operations Lead and Animal Care Supervisors where required. • Provide on-site Duty Manager cover on a rota basis, see details below. Duty Manager • Provide Duty Manager cover on a rota basis including some weekends. • Be an onsite First Aider and Fire Marshall at work and ensure first aid kits are stocked and compliant. (Training provided). • Be a registered key holder for the CDCH premises and respond to alerts from the alarm monitor company. • Oversee daily operations, providing support across the entire team. • Trouble shoot any issues including contacting relevant contractors for unforeseen maintenance issues in a timely manner. • Seek staff cover for unforeseen absence and sickness and make common sense decisions around any required changes to operations. • Ensure that policies and processes are adhered to at all times. Skills/Experience Essential: • Proven ability to thrive in a fast-paced environment, demonstrating exceptional organisational skills to effectively manage and prioritise a busy workload. • Experience of leadership within a team environment. • Experience of working in a challenging, customer-facing operation. • Experience of positively embracing and implementing change • Ability to work constructively and collaboratively with colleagues. • Demonstrate excellent conversational skills. • Ability to handle emotive situations with tact, diplomacy and empathy. • Demonstrate a confident, empathetic and compassionate approach to the animals in our care. • Proven experience of competent IT use and databases including MS Office. • Committed to and able to promote the vision, mission and values of the Cotswolds Dogs & Cats Home. • Full clean driving licence Desirable: • Educated to degree level or equivalent (previous life/work experience will be considered) • Experience of working in an Animal Rehoming and Welfare environment, ideally customer facing. • Previous experience in a Duty Manager or Senior role. General information The charity is an equal opportunities employer and all employees are actively encouraged to contribute to the promotion of diversity. All employees are required to act in accordance with their responsibilities under the Health & Safety at Work Act. Data protection As part of your duties, you will be required to obtain process and use information held on a computer or word processor. You may not use or disclose data for any other purpose than that for which it was recorded. You must only disclose data to authorised persons or organisations as instructed. Working at CDCH Please note that all offers of employment require: • References deemed satisfactory to the Charity • Proof of eligibility to work in the UK. • All new employees to the charity will be subject to a six-month probationary period. • We are unable to allow staff to bring their own dogs with them to work. • The post requires working outside of normal office hours. Attendance may also be required at meetings which may be held in the evenings. • A full-clean driving licence is essential. This role profile is not exhaustive and may be subject to change to meet the operational needs of the charity.
ROYAL SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS COTSWOLDS, GLOUCESTER & DISTRICT BRANCH
40,000 per year
Tetbury
Full-time
Job title: Resource & Facilities Lead Department: Finance & Administration Reports to: CDCH Board of Trustees Key Relationships: Senior Leadership Team Board of Trustees Key External Stakeholders Finance Administrator CDCH Staff and Volunteers Hours: 30 - 37.5 per week (negotiable) Salary : Up to £40,000 per annum FTE Role type: Permanent Location: Based in Tetbury but required to work across various locations as needed. The Cotswolds Dogs & Cats Home The Cotswolds Dogs & Cats Home (CDCH) has the ambition to be a sector leader in innovative approaches to animal welfare. Through our Rehoming and Welfare work, we support over 1,000 vulnerable animals in our community each year. We are now seeking a motivated and skilled Resource & Facilities Lead to join our Finance & Administration team. This brand-new role offers the chance to make a tangible difference by ensuring our organisation runs smoothly, safely, and efficiently—supporting CDCH to deliver its core mission in a dynamic and supportive environment. The Role The Resource & Facilities Lead will provide high-quality support across the organisation, enabling CDCH to achieve its objectives. The post holder will oversee facilities, compliance, systems, HR administration, and safeguarding, while acting as a trusted partner to colleagues, contractors, and the Board of Trustees. Key Responsibilities Facilities & Maintenance ● ● Oversee contractual obligations and maintenance for all owned and leased buildings. Lead negotiation and management of contracts with third-party service providers (cleaning, security, IT, maintenance, etc.). Registered Charity No. 207006 Compliance & Health & Safety ● ● Ensure all CDCH sites comply with health, safety, and environmental regulations. In partnership with external providers and operational leaders, implement safety procedures, respond to emergencies, and conduct safety audits. HR Support ● ● Act as the main contact for our external HR provider. Support operational leaders with recruitment, onboarding, and HR processes. Projects & Budget Management ● ● Manage small renovation and refurbishment projects with minimal disruption. Lead on facilities budget management, ensuring cost control and exploring opportunities for efficiencies (e.g., energy savings). Systems & Data ● ● Oversee implementation, maintenance, and compliance of third-party systems (HR, IT, phone, and databases). Act as Data Protection Officer, ensuring organisation-wide compliance. Safeguarding ● Act as the charity’s Safeguarding Officer, ensuring statutory requirements are met and embedded into practice. Skills and Attributes We are looking for someone who is: ● ● ● ● ● Organised & detail-oriented – able to coordinate multiple tasks effectively. A clear communicator – with excellent verbal and written communication skills. A problem solver – pragmatic, solutions-focused, and resilient under pressure. A relationship-builder – able to inspire confidence with staff, contractors, and trustees. A team player – collaborative, flexible, and adaptable to change. Essential experience and attributes: ● ● ● ● ● Strong organisational skills with the ability to translate ideas into action. Ability to negotiate, influence, and hold self and others to account. Foundational knowledge of facilities management, health & safety, HR, and basic finance. Commitment to high standards, continuous improvement, and professional integrity. Current valid driving licence and access to a vehicle with business insurance. Registered Charity No. 207006 Your Commitment to CDCH ● ● ● ● Boundaries & behaviours: Act with professionalism and integrity in all relationships. Health & Safety: Take responsibility for your own and colleagues’ wellbeing. Equality, Diversity & Inclusion: Promote a culture of respect, inclusion, and fairness. Confidentiality: Treat all organisational information as confidential and comply with relevant policies. Please note that all offers of employment require: References deemed satisfactory to the Charity Proof of eligibility to work in the UK. All new employees to the Charity will be subject to a six month probationary period. We are unable to allow staff to bring their own dogs with them to work. The post requires occasional working outside of normal office hours. Attendance may also be required at meetings which may be held in the evenings or weekends. This role profile is not exhaustive and may be subject to change to meet the operational needs of the charity. Registered Charity No. 207006