Citizens Advice in East Dorset and Purbeck Ltd
Wareham and Wimborne
Part-time
CONFIDENTIAL APPLICATION FORM Section 1 Please refer to the Guidance Notes for Applicants before completing this application form. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. Please let us know if there are any adjustments we can make to assist you in your application and / or interview? (larger font, greater colour contrast, hearing loop, wheelchair access, an afternoon interview, etc) This information will be treated as confidential: Members of the recruitment panel will consider the information you provide against the person specification for the role to decide whether you will be shortlisted for an interview. It is therefore essential that you complete the form fully so that you clearly demonstrate how you meet each point on the person specification. Please note that CVs are not accepted. Position applied for Job title Location Trainee/Experience Admin Support - Energy Unit P/T Working days; Wednesday, Thursday and Friday’s Office Based Wareham and Wimborne Entitlement to work in the UK To take up this post you must have the right to work in the UK. Please note that East Dorset and Purbeck Citizens Advice does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points- based system. Personal information and address for correspondence We value diversity, promote equality and challenge discrimination 1 First name(s) Last name Address Postcode Telephone home/work Mobile Email We will normally contact you by email, however, if you would prefer to be contacted using another method please let us know here: Criminal convictions Having a criminal record will not necessarily bar you from working for East Dorset and Purbeck Citizens Advice – much will depend on the type of job you have applied for and the background and circumstances of your offence. For some posts, an offer of employment will be subject to a Disclosure and Barring Service (DBS) check. If this applies to the post for which you are applying, this will be noted in the application pack. Please see Guidance Notes and Application Pack for further details. Have you had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974? Yes / No If YES please provide details of the offence and the date of conviction. References Please provide the names, addresses, telephone numbers and email addresses of two people who may be approached for references. One of these should be your present or most recent employer, the other could be someone who knows you in a work related, voluntary or academic capacity. Both referees should be able to comment on your suitability for the post applied for. References will only be taken up for successful candidates following interview. We value diversity, promote equality and challenge discrimination 2 Referee 1 Name Address Postcode Telephone Email In which context does this referee know you? Referee 2 Name Address Postcode Telephone Email In which context does this referee know you? Section 2 Information, experience, knowledge, skills and abilities IMPORTANT INFORMATION It is essential that you complete this section in full. Please refer to the Guidance Notes for Applicants for further details. ● Please explain and demonstrate how your experience, skills and knowledge meet the selection criteria in the Person Specification (found in the Job Pack). ● Please ensure that you address ALL the criteria on the person specification using the SAME ORDER AND NUMBER below. 1. Effective oral and written communication skills, including ability to communicate appropriately with clients. We value diversity, promote equality and challenge discrimination 3 2. Ordered approach to work and an ability and willingness to follow and develop agreed procedures. 3. Ability to prioritise own work and meet deadlines. 4. Ability to use IT and willingness to learn to use our case recording system. 5. Willingness to acquire the relevant knowledge through internal training. 6. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. 7. Willingness to work as part of a team and ability to monitor and maintain own standards 8. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equality and diversity policies. Educational history We value diversity, promote equality and challenge discrimination 4 Please give details of educational qualifications you have obtained from school, college, university etc. Subject Level Grade Career history Please include your current / previous employment (including job training We value diversity, promote equality and challenge discrimination 5 schemes), voluntary work, community activities, school placements, time caring for dependants etc. Please put in date order, starting with the most recent. (Continue on a separate sheet if necessary.) State position held and outline briefly the nature of the work and your responsibilities. Employer’s name and address and type of business. Dates: From Reasons for leaving: Dates: From Reasons for leaving: Dates: From Reasons for leaving: To To To Professional development Please give details of any professional qualifications, including membership of any professional bodies and any job-related training that you have undertaken. We value diversity, promote equality and challenge discrimination 6 Declaration Data Protection Statement: I consent to this information being processed and stored for the purpose of recruitment and selection at East Dorset and Purbeck Citizens Advice, and if appointed, for the purposes of employment at East Dorset and Purbeck Citizens Advice. I confirm that to the best of my knowledge, the information I have provided on this application form is true and correct. I understand that if appointed on the basis of false information contained in this form, I may be summarily dismissed. If you are sending your application form by email, please mark this box ☐ (as a substitute for your signature) to confirm that you agree to the above declaration. Signed: Dated: Please return this form to: Email address: office.hr@edpcitizensadvice.org.uk Postal address: Mill Lane, Wareham, BH20 4RA If you require any reasonable adjustments to be made in the recruitment process or at work subsequently if appointed, please make sure you tell us separately from this form. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers. We value diversity, promote equality and challenge discrimination 7 CONFIDENTIAL APPLICATION FORM SECTION 3 Diversity monitoring Please note this section will be detached before sending your application to the recruitment panel for shortlisting. Job title: The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. In order to achieve these aims we need to know about the diversity of people who apply to work in the service. Please help us by providing the information requested in the form below Data protection overview If you are happy to provide it, we will use this information for the sole purpose of allowing us to monitor equality of opportunity and treatment as necessary to maintain or promote equality within Citizens Advice in East Dorset & Purbeck. The information you give us will be kept securely, won't be shared outside the service and is confidential. It will not be seen by anyone responsible for making recruitment decisions or have any impact on you directly. We value diversity, promote equality and challenge discrimination 8 If you are successful in your application and we require this information for other purposes, you will be asked to provide it separately - i.e. this form will not be used for other purposes. If you would prefer not to answer any of the questions we ask, please leave them blank. If you would like us to stop using the information you provide, please contact us. Thank you for your co-operation. The following information will not be seen by the recruitment panel and will not affect your application. Age Which age bracket do you fit into? Put a cross in the relevant box. Under 25 25 - 34 35 - 44 45 - 54 55 - 64 65 and over Gender What best describes your gender? Put a cross in the relevant box or write in a preferred term. Female Male I prefer to use another term Please write in……………………………………... We value diversity, promote equality and challenge discrimination 9 Sexual orientation What is your sexual orientation? Put a cross in the relevant box or write in a preferred term. Heterosexual/Straight Gay Man Gay Woman/Lesbian Bisexual I prefer to use another term Please write in………………………………………. Ethnic origin How would you describe yourself? Choose one section (A to E) and put a cross in the relevant box within it. A. White English/Welsh/Scottish/Northern Irish/British Irish Gypsy or Traveller Any other White background Please write in………………………………………. B. Mixed/multiple ethnic groups White & Black Caribbean White & Black African White & Asian Any other Mixed/multiple ethnic background Please write in………………………………………. C. Asian/Asian British Indian Pakistani Bangladeshi Chinese Any other Asian Background We value diversity, promote equality and challenge discrimination 10 Please write in………………………………………. D. Black/African/ Caribbean/Black British African Caribbean Other Black/African/Caribbean background Please write in………………………………………. E. Other ethnic group Arab Any other ethnic group Please write in………………………………………. Disability A disabled person is defined under the Equality Act 2010 as someone with a ‘physical or mental impairment which has a substantial and long term adverse effect on that person’s ability to carry out normal day-to-day activities.’ Do you consider yourself to be disabled under the Equality Act 2010? Yes No The information on this form is for monitoring purposes only. If you require any reasonable adjustments to be made in the recruitment process or at work subsequently if appointed, please make sure you tell us separately from this form. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers. Gender Identity Is your gender identity the same as the gender you were assigned at birth? Put a cross in the relevant box. Yes We value diversity, promote equality and challenge discrimination 11 No Religion or belief Which group below do you most identify with? Put a cross in the relevant box. No religion Christian (including all denominations) Buddhist Hindu Jewish Muslim Sikh Any other religion or belief Please write in………………………………………. How did you hear about this opportunity? Please include details below: We value diversity, promote equality and challenge discrimination 12
Citizens Advice in East Dorset and Purbeck Ltd
Based across Dorset and BCP.
Part-time
Trainee Energy Adviser/Energy Adviser Job Description and Personal Specification Location: Based across Dorset and BCP. Key work areas and tasks: 1. Provide tailored energy advice and casework covering a range of energy related issues and act for the client where necessary. 2. Negotiate with third parties as appropriate e.g. energy companies and assist clients with Income maximisation advice. 3. Assist clients with other related problems and refer to other advisers or specialist agencies as appropriate. 4. Maintain accurate case records and ensure that all casework conforms to the bureau's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate. All training will be provided. 5. Attend energy advice sessions on the Dorset Energy Bus as and when required. Professional development 5. Willingness to Undertake the necessary training up to NVQ Level 3 Energy Awareness. 6. Keep up to date with legislation, case law, policies and procedures relating to energy efficient advice measures and undertake appropriate training. 7. Prepare for and attend supervision sessions/team meetings/management team meetings as appropriate. 8. Attend relevant internal and external meetings as agreed with the line manager. Other duties and responsibilities 9. Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. 10. Engage with the Energy Unit Project Coordinator as required to discuss and provide updates on the project 11. Demonstrate commitment to the aims and policies of the Citizens Advice service. 12. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues. Energy Affordability Adviser: Person Specification Essential Criteria 1. Effective written and oral communication 2. Ability to assist/advise clients with energy issues. 3. Ability to use IT in the provision of advice and willingness to learn to use our case recording system. 4. Willingness to work as part of a team and develop skills in advice topics. 5. Numeracy skills required to understand energy bills and check calculations. 6. Explain what you know about Citizens Advice. The role may require you to train up to NVQ Level 3 Energy Awareness, you will be supported in the role to achieve this.
Citizens Advice in East Dorset and Purbeck Ltd
14.36 - 14.6 per week
Wimborne
Full-time
Job Description – Office and HR Administrator Overview Citizens Advice East Dorset & Purbeck is an innovative and successful advice service which offers confidential advice online, over the phone and in person, for free. We put clients first and focus on delivering high quality information, advice and casework by telephone, face to face and digitally. We have a vacancy for an Office/HR Administrator and are looking to appoint a candidate with excellent communication skills and the ability to deal confidently and sensitively with a wide range of people including colleagues and third parties. If you are digitally engaged with a great eye for detail this is an excellent opportunity join our service and provide comprehensive administrative support. for you to 1 Job Description Role Salary Location Hours Office and HR Administrator £14.36 - £14.60ph Wimborne Office - Hanham Road Wimborne. 15 hours per week Contract Type Permanent Role Context: General Administration ● Letters, documents and spreadsheets as required ● Create and maintain systems in accordance with East Dorset and Purbeck Citizens Advice systems and procedures. ● Maintain stocks of leaflets and posters, and order from suppliers. ● Display leaflets and posters in the general office, waiting room and interview rooms. ● Maintain and order stationery supplies. ● Maintain statistics and collate and produce to a prescribed format. ● Produce information from spreadsheets and databases. ● Send and respond to emails as required. ● Use of photocopier/scanner and other office machines as appropriate. HR ● Assist with maintaining accurate and up-to-date employee information using HR database and other systems, ensuring data integrity and confidentiality. ● Assist with employee onboarding and offboarding activities and updating employee records. Meetings ● Assist with the circulation of papers, agendas, minutes. ● Attend appropriate internal meetings as required. Other duties and responsibilities 2 ● Assist with petty cash requests in the Wimborne office, liaising with the Office Manager as required. ● Providing financial information to the Finance Officer in relation to incoming Invoices in the Wimborne office ● Help to arrange events as necessary. ● Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues. ● Any other relevant administrative and support duties required to ensure the smooth running of the office. ● Demonstrate commitment to the aims and policies of the Citizens Advice service. Person specification Essential Criteria 1. Previous Admin experience 2. Good computer skills and an in-depth knowledge of relevant software such as Google and MS Office. 3. Adaptable with good organisational and planning skills and a great attention to detail and accuracy 4. Excellent written and verbal communication skills 5. The ability to work flexibly using own initiative 6. Work well as part of a team and ability to maintain confidentiality This role will be based in our office at Wimborne. What we give our staff We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The role attracts an attractive remuneration package with excellent terms including: ● A 37 hour working week (if working full time) ● Pension scheme ● Contractual sick pay ● Generous holiday entitlement starting at 29 days per year (or pro rata) (in addition to bank holidays) and rising with long service awards). Disclosure and Barring Service Checks (DBS) Some Citizens Advice East Dorset & Purbeck positions may require the successful candidate to undergo a DBS check. Equality & Diversity Citizens Advice East Dorset & Purbeck recognises the positive value of diversity, promotes equality and challenges unfair discrimination. We recognise people with different 3 backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to encourage and harness these differences to make our services more relevant and approachable. Citizens Advice East Dorset & Purbeck will not discriminate or tolerate discriminatory behaviour on the grounds of race, colour, sex, transgender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, trade union membership or any other irrelevant factor in any aspect of employment. Our values include a commitment to equality and fairness, and to valuing each other. All our employees are expected to have read and understood our Equality and Diversity Policy and to ensure they behave in accordance with its principles. Breaches of the policy may lead to disciplinary action. Dignity at Work Citizens Advice East Dorset & Purbeck is committed to providing a culture in which all staff value each other and are able to work together to their full potential in an inclusive environment free from harassment, bullying and other unacceptable forms of behaviour. Unacceptable behaviour in the workplace will be actively dealt with, all complaints will be taken seriously, confidentiality will be respected and victimisation of those that raise complaints will not be tolerated. Our values include commitments to work together and value each other - all our employees are expected to have read and understood our Dignity at Work Policy and to ensure they behave in accordance with its principles. All staff are responsible for helping to create and maintain a positive and inclusive working environment free from bullying and harassment. All managers have a particular responsibility for ensuring a supportive and inclusive working environment in which dignity at work is actively promoted. Probationary Policy New appointments are subject to a three month probationary period. At the end of the probationary period the outcome of the assessment may be confirmation of post; notice of dismissal; or at Citizens Advice’s discretion, an extension of the probationary period by a further three months. Flexibility Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing. Our People We value the people who work here - and we show that in what we offer. As well as things like annual leave and our workplace pension, working at Citizens Advice means getting access to many benefits. 4 ● A commitment to your development. We have a coordinated staff training and development strategy. This means that training will be provided both for your current job and for your development. ● Employee assistance programme. Everyone working at Citizens Advice East Dorset & Purbeck has immediate access to professional and completely confidential counselling and advisory services. ● Support when things in your life change. We’ll be there for you with options for flexible working, career breaks, and support for parents and carers. Equality and fairness within recruitment Citizens Advice East Dorset & Purbeck is fully committed to stand up and speak up for those who face inequality and disadvantage. We want this to be reflected in the diversity of the people who work for us. To help us achieve this, we aim to make our recruitment process as fair as it can be. We also offer support to disabled candidates to make sure no one loses out on a role because of their condition. ● We judge the application, not the person. The select panel won’t see your personal details. This makes sure each person’s response is judged on its merits and not on their background. ● We offer a guaranteed interview scheme. If you have a disability and your application meets the minimum criteria for the post, we’ll interview you for it. ● We’re a Disability Confident employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 5
Citizens Advice in East Dorset and Purbeck Ltd
Office Based Wareham and Wimborne
Part-time
CONFIDENTIAL APPLICATION FORM Section 1 Please refer to the Guidance Notes for Applicants before completing this application form. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. Please let us know if there are any adjustments we can make to assist you in your application and / or interview? (larger font, greater colour contrast, hearing loop, wheelchair access, an afternoon interview, etc) This information will be treated as confidential: Members of the recruitment panel will consider the information you provide against the person specification for the role to decide whether you will be shortlisted for an interview. It is therefore essential that you complete the form fully so that you clearly demonstrate how you meet each point on the person specification. Please note that CVs are not accepted. Position applied for Job title Trainee/Experience Energy Adviser - Energy Unit P/T 22.5hrs Location Office Based Wareham and Wimborne Entitlement to work in the UK To take up this post you must have the right to work in the UK. We value diversity, promote equality and challenge discrimination 1 Please note that East Dorset and Purbeck Citizens Advice does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system. Personal information and address for correspondence First name(s) Last name Address Postcode Telephone home/work Mobile Email We will normally contact you by email, however, if you would prefer to be contacted using another method please let us know here: Criminal convictions Having a criminal record will not necessarily bar you from working for East Dorset and Purbeck Citizens Advice – much will depend on the type of job you have applied for and the background and circumstances of your offence. For some posts, an offer of employment will be subject to a Disclosure and Barring Service (DBS) check. If this applies to the post for which you are applying, this will be noted in the application pack. Please see Guidance Notes and Application Pack for further details. Have you had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974? Yes / No We value diversity, promote equality and challenge discrimination 2 If YES please provide details of the offence and the date of conviction. References Please provide the names, addresses, telephone numbers and email addresses of two people who may be approached for references. One of these should be your present or most recent employer, the other could be someone who knows you in a work related, voluntary or academic capacity. Both referees should be able to comment on your suitability for the post applied for. References will only be taken up for successful candidates following interview. Referee 1 Name Address Postcode Telephone Email In which context does this referee know you? Referee 2 Name Address Postcode Telephone Email We value diversity, promote equality and challenge discrimination 3 In which context does this referee know you? Section 2 Information, experience, knowledge, skills and abilities IMPORTANT INFORMATION It is essential that you complete this section in full. Please refer to the Guidance Notes for Applicants for further details. ● Please explain and demonstrate how your experience, skills and knowledge meet the selection criteria in the Person Specification (found in the Job Pack). ● Please ensure that you address ALL the criteria on the person specification using the SAME ORDER AND NUMBER below. 1. Effective written and oral communication 2. Ability to assist/advise clients with energy issues. 3. Ability to use IT in the provision of advice and willingness to learn to use our case recording system. 4. Willingness to work as part of a team and develop skills in advice topics. 5. Numeracy skills required to understand energy bills and check calculations. 6. Explain what you know about Citizens Advice. We value diversity, promote equality and challenge discrimination 4 Educational history Please give details of educational qualifications you have obtained from school, college, university etc. Subject Level Grade We value diversity, promote equality and challenge discrimination 5 Career history Please include your current / previous employment (including job training schemes), voluntary work, community activities, school placements, time caring for dependants etc. Please put in date order, starting with the most recent. (Continue on a separate sheet if necessary.) State position held and outline briefly the nature of the work and your responsibilities. Employer’s name and address and type of business. Dates: From To Reasons for leaving: We value diversity, promote equality and challenge discrimination 6 Dates: From To Reasons for leaving: Dates: From To Reasons for leaving: Professional development Please give details of any professional qualifications, including membership of any professional bodies and any job-related training that you have undertaken. Declaration Data Protection Statement: I consent to this information being processed and stored for the purpose of recruitment and selection at East Dorset and Purbeck Citizens Advice, and if appointed, for the purposes of employment at East Dorset and Purbeck Citizens Advice. We value diversity, promote equality and challenge discrimination 7 I confirm that to the best of my knowledge, the information I have provided on this application form is true and correct. I understand that if appointed on the basis of false information contained in this form, I may be summarily dismissed. If you are sending your application form by email, please mark this box ☐ (as a substitute for your signature) to confirm that you agree to the above declaration. Signed: Dated: Please return this form to: Email address: office.hr@edpcitizensadvice.org.uk Postal address: Mill Lane, Wareham, BH20 4RA If you require any reasonable adjustments to be made in the recruitment process or at work subsequently if appointed, please make sure you tell us separately from this form. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers. We value diversity, promote equality and challenge discrimination 8 CONFIDENTIAL APPLICATION FORM SECTION 3 Diversity monitoring Please note this section will be detached before sending your application to the recruitment panel for shortlisting. Job title: The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. In order to achieve these aims we need to know about the diversity of people who apply to work in the service. Please help us by providing the information requested in the form below Data protection overview If you are happy to provide it, we will use this information for the sole purpose of allowing us to monitor equality of opportunity and treatment as necessary to maintain or promote equality within Citizens Advice in East Dorset & Purbeck. The information you give us will be kept securely, won't be shared outside the service and is confidential. It will not be seen by anyone responsible for making recruitment decisions or have any impact on you directly. If you are successful in your application and we require this information for other purposes, you will be asked to provide it separately - i.e. this form will not be used for other purposes. If you would prefer not to answer any of the questions we ask, please leave them blank. If you would like us to stop using the information you provide, please contact us. Thank you for your co-operation. We value diversity, promote equality and challenge discrimination 9 The following information will not be seen by the recruitment panel and will not affect your application. Age Which age bracket do you fit into? Put a cross in the relevant box. Under 25 25 - 34 35 - 44 45 - 54 55 - 64 65 and over Gender What best describes your gender? Put a cross in the relevant box or write in a preferred term. Female Male I prefer to use another term Please write in……………………………………... Sexual orientation What is your sexual orientation? Put a cross in the relevant box or write in a preferred term. Heterosexual/Straight Gay Man Gay Woman/Lesbian Bisexual We value diversity, promote equality and challenge discrimination 10 I prefer to use another term Please write in………………………………………. Ethnic origin How would you describe yourself? Choose one section (A to E) and put a cross in the relevant box within it. A. White English/Welsh/Scottish/Northern Irish/British Irish Gypsy or Traveller Any other White background Please write in………………………………………. B. Mixed/multiple ethnic groups White & Black Caribbean White & Black African White & Asian Any other Mixed/multiple ethnic background Please write in………………………………………. C. Asian/Asian British Indian Pakistani Bangladeshi Chinese Any other Asian Background Please write in………………………………………. D. Black/African/ Caribbean/Black British African Caribbean Other Black/African/Caribbean background Please write in………………………………………. E. Other ethnic group Arab We value diversity, promote equality and challenge discrimination 11 Any other ethnic group Please write in………………………………………. Disability A disabled person is defined under the Equality Act 2010 as someone with a ‘physical or mental impairment which has a substantial and long term adverse effect on that person’s ability to carry out normal day-to-day activities.’ Do you consider yourself to be disabled under the Equality Act 2010? Yes No The information on this form is for monitoring purposes only. If you require any reasonable adjustments to be made in the recruitment process or at work subsequently if appointed, please make sure you tell us separately from this form. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers. Gender Identity Is your gender identity the same as the gender you were assigned at birth? Put a cross in the relevant box. Yes No Religion or belief Which group below do you most identify with? Put a cross in the relevant box. No religion Christian (including all denominations) We value diversity, promote equality and challenge discrimination 12 Buddhist Hindu Jewish Muslim Sikh Any other religion or belief Please write in………………………………………. How did you hear about this opportunity? Please include details below: We value diversity, promote equality and challenge discrimination 13