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Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
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Job Opportunity
Special Terms: Part-Time – 17.5 Hours per week
PermanentHybrid working (ideally one day in our office in Manchester)Salary: £24,242 (pro-rata) + 10% pensionAccountable to: Indigo Head of Operations
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual and trans people.
Indigo Gender Service is setting the national standard for a pioneering, localised and person-centred primary care led partnership that enables trans, non-binary and gender variant people to reach their full potential.
The Business Support Officer will provide additional assistance with the day-to-day administration of the service. The role will focus on answering the Indigo voicemail service, triaging and responding to emails in the public inbox as well as other inboxes, supporting the leadership team and on occasion the wider Indigo team, with admin.
If you have excellent communication, organisational and interpersonal skills, we want to hear from you!
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
As this role focuses on working for a service specifically designed by and for trans and non-binary communities, we believe lived experience of being trans and/or non-binary and having experienced NHS gender transition services will be hugely valuable to the role.
Our values and behaviours are an important part of who we are; we feel it is essential to get the right people to work with us, so these values need to be as important to you as they are to us.
*Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, cross-dressers, and those who partially or incompletely identify with their sex assigned at birth.
- Trans people are the experts of their own experience – our services are trans led, with trans and non-binary people guiding and feeding into them at all levels.
- Support is person centred – we recognise that there are as many ways to be trans and non-binary as there are trans and non-binary people in the world and we tailor our support to meet each person’s individual needs.
- Care is safe and affirmative – we support trans and non-binary people to be well informed about their choices by sharing knowledge, explaining options, promoting health, and trusting people to make decisions that are right for them.
- Knowledge is power – we share our knowledge and best practice with other services, showing leadership and empowering them to better meet the needs of trans communities.
- Care is delivered locally – trans and non-binary people are supported to access the full range of assets in their local communities and to maximise their wellbeing.
- We take a multidisciplinary approach to care – we bring together knowledge and expertise from different fields and backgrounds to ensure our service delivers the highest quality care to trans communities.
- Support Indigo management with ad-hoc administrative tasks.
- Support the implementation and delivery of Indigo Gender Service.
- Support the Head of Operations, Indigo Business Manager and Clinical Lead with tasks such as data collection, report writing, minute and note taking, sending letters and updating spreadsheets and databases.
- Monitor and manage multiple inboxes (email, tasks and voicemails) – daily monitoring, triaging, escalating complex queries/complaints, tasking relevant people, recording.
- Communicate with Service Users/professionals via phone and email.
- Support Talking Therapies/Voice and Communication Therapy teams with Service User admin.
- Complete and submit regular data reports.
- Process inbound referrals.
- Create agenda for and attend Multidisciplinary Team Meetings.
FOR MORE INFORMATION ABOUT THE ROLE PLEASE DOWNLOAD THE ROLE PROFILE AT THE TOP OF THIS PAGE.
Customize Consent Preferences
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...
Always Active
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
Job Opportunity
Special Terms: Part-Time – 28 Hours per week
Fixed-term until July 2026Hybrid workingSalary: £ 27,927 (pro rata) + 10% pensionAccountable to: Domestic Abuse & Sexual Violence Programme Manager
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual and trans people. We are looking for a Domestic Abuse Outreach and Resettlement Worker for Liverpool to join our domestic abuse and sexual violence team. Our domestic abuse programme initially started in 2017, has continued to grow, and we are excited to announce this role for our first domestic abuse service in the City of Liverpool.
Our domestic abuse team currently offer a high level of support to victims and survivors of domestic abuse. The support on offer is not only for those currently experiencing domestic abuse but also for those who have previously experienced this. The current support offer includes the provision of a holistic assessment, safety and support planning, 1:1 casework sessions, housing advice, and housing support.
- Developing, implementing and monitoring referral systems:Working with internal teams to develop new referral pathways for community members within the catchment area, monitoring and responding to all new referrals being received, and making use of salesforce to track new referrals.
- Partnership development and increasing the reach of the programme:Working to identify and build relationships with new partners and commissioners, developing comms for the programme of work and a strategy around communications to increase the reach of the programme with the view of increasing knowledge about the service.
- Provision of advice, support and signposting to survivors of domestic abuse:Developing the service offer based on current provision with the domestic abuse programme, filling gaps in current service provision, identifying the needs of the community and ensuring the provision meets these needs.
- Development and delivery of LGBT Domestic Abuse Awareness training:Working to review current training and research to redesign a new training package to be delivered to professionals within the City of Liverpool to increase awareness around the experiences of LGBTQ+ survivors of domestic abuse.
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
*Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, crossdressers, and those who partially or incompletely identify with their sex assigned at birth.
Role Accountabilities
Operational delivery and coordination of our domestic abuse support offer in Liverpool
- Working to ensure community members are contacted with 48 working hours of the referral being received.
- Delivery of assessments for new referrals and completing safety and support plans with all clients engaging in support.
- Oversee the waiting list for support, ensuring that regular contact is made with all clients in or waiting for the service.
- Keeping accurate and timely records with, about, or on behalf of service users accessing the service.
- Develop one to one and groupwork options for survivors of domestic abuse to engage with, regularly reviewing the offer, seeking feedback and making changes to ensure the needs of those accessing are being met.
- Engaging in team meetings and supervisions where required.
- Development and delivery of LGBTQ+ domestic abuse awareness sessions.
- Delivery support within the community including completion of home visits or meeting people within their local area to increase engagement with the service.
- Develop pathways for those who are not silver risk level.
Monitoring, reporting and data collection
- Collecting data on all service delivery provided via the programme, ensuring we are successfully monitoring engagement and outcomes for those accessing the service.
- Work to identify key themes and trends of community members accessing the service and use these to identify key elements of support needing to be developed.
- Providing regular reports to commissioners on the progress of the programme, using quantitative and qualitative data to show to impact of the service.
- Working with internal performance team to create database and make edits to our case management systems to make it fit for purpose for the delivery of the programme.
Service development, marketing and partnership working
- Work to develop referral pathways into the service both for self-referral and service to service referrals.
- Work to attend outreach opportunities, sharing information about the domestic abuse offer and other programmes of LGBT Foundation.
- Creating and maintain relationships with local providers.
- Working to develop new referral pathways with local providers, ensuring that LGBTQ+ clients are offered choice in their provider.
- Supporting local providers to implement sexual orientation and trans status monitoring to support he collection of data and helping them to identify clients who can access the service.
- Attending local partner meetings and meeting with commissioners as and when required.
General expectations of Delivery Directorate Staff
- Completing intake assessments for clients wishing to access services outside the DASV team.
- Working in line with safeguarding policies and procedures.
- Making regular contact with safeguarding officers where new disclosures have been made, or risk has increased.
- Completion of safeguarding incident and issues forms following dealing with disclosures.
- Working holistically with other delivery directorate members to ensure support for service users is planned and effective.
FOR MORE INFORMATION ABOUT THE ROLE PLEASE DOWNLOAD THE ROLE PROFILE AT THE TOP OF THIS PAGE.
Notifications
Customize Consent Preferences
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...
Always Active
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
Job Opportunity
Special Terms: Full-Time – 35 Hours per week
Fixed-term until July 2026Hybrid working (ideally one day in our office in Manchester)Salary: £ 27,927 (pro rata) + 10% pensionAccountable to: Domestic Abuse & Sexual Violence Programme Manager
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual and trans people. We are looking for a Domestic Abuse Outreach and Resettlement Worker for Manchester to join our domestic abuse and sexual violence team. Our domestic abuse programme initially started in 2017, has continued to grow, now covering the boroughs that make up Greater Manchester and an expansion of our service into the City of Liverpool.
Our domestic abuse team currently offer a high level of support to victims and survivors of domestic abuse. The support on offer is not only for those currently experiencing domestic abuse but also for those who have previously experienced this. The current support offer includes the provision of a holistic assessment, safety and support planning, 1:1 casework sessions, housing advice, and housing support.
- Developing, implementing and monitoring referral systems:Working with internal teams to develop new referral pathways for community members within the catchment area, monitoring and responding to all new referrals being received, and making use of salesforce to track new referrals.
- Partnership development and increasing the reach of the programme:Working to identify and build relationships with new partners and commissioners, developing comms for the programme of work and a strategy around communications to increase the reach of the programme with the view of increasing knowledge about the service.
- Provision of advice, support and signposting to survivors of domestic abuse:Developing the service offer based on current provision with the domestic abuse programme, filling gaps in current service provision, identifying the needs of the community and ensuring the provision meets these needs.
- Development and delivery of LGBT Domestic Abuse Awareness training:Working to review current training and research to redesign a new training package to be delivered to professionals within the City of Liverpool to increase awareness around the experiences of LGBTQ+ survivors of domestic abuse.
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
*Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, crossdressers, and those who partially or incompletely identify with their sex assigned at birth.
Role Accountabilities
Operational delivery and coordination of our domestic abuse support offer in Manchester
- Working to ensure community members are contacted with 48 working hours of the referral being received.
- Delivery of assessments for new referrals and completing safety and support plans with all clients engaging in support.
- Oversee the waiting list for support, ensuring that regular contact is made with all clients in or waiting for the service.
- Keeping accurate and timely records with, about, or on behalf of service users accessing the service.
- Develop one to one and groupwork options for survivors of domestic abuse to engage with, regularly reviewing the offer, seeking feedback and making changes to ensure the needs of those accessing are being met.
- Engaging in team meetings and supervisions where required.
- Development and delivery of LGBTQ+ domestic abuse awareness sessions.
- Delivery support within the community including completion of home visits or meeting people within their local area to increase engagement with the service.
- Develop pathways for those who are not silver risk level.
Monitoring, reporting and data collection
- Collecting data on all service delivery provided via the programme, ensuring we are successfully monitoring engagement and outcomes for those accessing the service.
- Work to identify key themes and trends of community members accessing the service and use these to identify key elements of support needing to be developed.
- Providing regular reports to commissioners on the progress of the programme, using quantitative and qualitative data to show to impact of the service.
- Working with internal performance team to create database and make edits to our case management systems to make it fit for purpose for the delivery of the programme.
Service development, marketing and partnership working
- Work to develop referral pathways into the service both for self-referral and service to service referrals.
- Work to attend outreach opportunities, sharing information about the domestic abuse offer and other programmes of LGBT Foundation.
- Creating and maintain relationships with local providers.
- Working to develop new referral pathways with local providers, ensuring that LGBTQ+ clients are offered choice in their provider.
- Supporting local providers to implement sexual orientation and trans status monitoring to support he collection of data and helping them to identify clients who can access the service.
- Attending local partner meetings and meeting with commissioners as and when required.
General expectations of Delivery Directorate Staff
- Completing intake assessments for clients wishing to access services outside the DASV team.
- Working in line with safeguarding policies and procedures.
- Making regular contact with safeguarding officers where new disclosures have been made, or risk has increased.
- Completion of safeguarding incident and issues forms following dealing with disclosures.
- Working holistically with other delivery directorate members to ensure support for service users is planned and effective.
FOR MORE INFORMATION ABOUT THE ROLE PLEASE DOWNLOAD THE ROLE PROFILE AT THE TOP OF THIS PAGE.
Notifications