Job Description
Support Worker
Post:
Support Worker
Responsible to:
CEO
Responsible for:
Providing drop-in support for young people
Work location:
Northampton
Salary range: £28,090.40 FTE
Contract:
Hours:
37 hours - 9-month Fixed Term Contract
1 x Full-time / potentially 2 x part-time / Job share - Drop in
will be open in Northampton 1pm to 8pm Monday and
Friday, 1pm and 6pm Tuesday to Thursday.
Flexible working to meet the requirement of the role.
About The Reach Partnership
The REACH partnership is an umbrella organisation of Northamptonshire based youth counselling and
emotional wellbeing support agencies. We deliver a range of counselling and support services for young
people across the county.
New Support Worker Role
The Lowdown, on behalf of REACH has been commissioned by the NHS Northamptonshire to pilot a new
drop-in service for young people to access support as and when they need it.
Job Purpose
To develop a new service for 8 to 25 year olds to support with any issues young people face. This will
enable them to ‘drop-in’ to our services for help with providing them appropriate support and improve
accessibility to ours and other services to meet their needs. This service will also operate in the well-being
café hours on a Monday and a Friday.
General Duties
Through a person-centred approach based on the I Thrive and trauma centred principles provide:
1. In the moment emotional/practical support for any young person accessing the drop-in service.
2. Work closely with Reach colleagues/ services to ensure the young person gets the best support
available.
3. Sign post to relevant services and support with referrals if necessary. Keep up to date with any
changes in service provision.
4. Manage any safeguarding concerns that arise and complete personalised safety plans.
5. Advocate for the young person requiring support if necessary and appropriate.
6. Ensure all monitoring outcomes data is recorded and input.
7. Contribute to the presentation of monthly statistical reports and any written reports e.g. case
studies, summaries of service delivery and evaluation of the service.
8. Implement best practice through learnings from other Youth Access members nationwide.
9. Participate in regular team meetings and ensure that team meeting minutes are read and acted
upon.
10. Collaborate effectively with statutory services such e.g. GPs, schools and local NHS providers.
11. Contribute to the whole Lowdown team to ensure information regarding the service is
communicated and the service is running in line with the organisational strategy
Organisation Duties
1. Adhere to and remain current with policies and procedures which include but are not limited to:
Equality & Diversity; Safeguarding; Health& Safety; and Confidentiality.
2. Attend management and clinical supervision.
3. Undertake all relevant administrative tasks.
4. Attend any other additional meetings and training as required.
Asylum, Immigration and Nationality Act (2006)
In order to comply with the Asylum, Immigration and Nationality Act 2006, offers of employment will not be
made to any applicant or employee who does not have the appropriate documents to prove their right to work
in the UK.
Safeguarding
Positions within Reach are exempt from the Rehabilitation of Offenders Act 1974. Any offer of employment is
conditional upon the Reach receiving an Enhanced Disclosure from the DBS which the Organisation considers
to be satisfactory and satisfactory references. They are also exempt from the Rehabilitation of Offenders Act
1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
Support Worker - Person Specification
Essential criteria
Desirable criteria
Education
/Knowledge
G.C.S.E level C (or equivalent) in
Maths and English
A relevant Level 3 equivalent
qualification (eg A levels, HND etc)
A professional qualification in a
related field eg social work,
youth work, teaching, teaching
assistant, counselling
Evidenced
A =
application
I = interview
R = reference
A
Skills
Excellent attention to detail,
written and spoken
communication skills applied
in a range of settings (teams,
1 to 1, partner agencies)
Skills in counselling and/or
emotional support or case
work with young people/young
adults
Ability to empathise with the
needs of young people and
their families and maintain
confidentiality
Good time management and
organisational skills
Computer literacy and inputting
data
Ability to manage own workload and
diary
Experience
Experience of working with young
people and mental health
Other
attributes
Experience of evidencing work
delivered/completing monitoring
reports/completing client related
paperwork
A passion for working in the
community and a commitment to the
following values and ethos:
approachable, supportive, non-
judgemental, responsive, flexible,
adaptable and reliable.
Ability to communicate clearly and take
into account, where appropriate, the
views of others. Team player.
An understanding of confidentiality and
safeguarding
Experience in a related field (eg
housing, addictions, employment,
benefits.
Knowledge of the local area and
services
Good knowledge of Microsoft /
Google suite of products
Experience of partnership work and
networking across delivery
agencies
Experience in developing safety
plans/risk assessments
Flexible attitude to work and
able to demonstrate an
excellent work ethic
Full driving licence/ability to travel
to locations across the county
A
A
R/I
A
R
A
A
A
R/I
R/I
R/I
