Job Outline Job Title: Community Mobile Librarian Basis: 18.5 hours per week Salary: Grade 7 Status: Permanent Base: Pyle Life Centre Accountable to: Resources Development Librarian Accountable for: N/A Your Role: Books on Wheels delivers a library service to the doors of community members who find it difficult to reach our static libraries. You will work as part of a small team to deliver the Books on Wheels Service, selecting and delivering books and other resources to homes according to a designated timetable. In this role, you will: • Deliver a library service to people’s homes via the Books • Maintain records of clients within the Library on Wheels vehicle. • Meet and induct new library members. Select books based on discussions with customers and manage their loan,and submit reservations and requests for items not immediately available. • Share the driving and deliveries with the team and ensure vehicle checks are carried out according to procedures. Operate the vehicle safely and efficiently in accordance with Awen’s guidelines and protocols. • Work with the team to manage the stock resources of the Books on Wheels service in line with current policies and to meet the needs of users. Management System in accordance with GDPR policies and regulations. • Work with partner organisations where appropriate to deliver information to our more isolated customers. • Maintain internal and external cleanliness of the Books on Wheels vehicle. • Participate in the formulation of the Books on Wheels timetable to ensure maximum mileage efficiency. • Participate in arrangements to ensure frontline services to the public across libraries are maintained at all times. Working evenings and weekends when timetabled or required, to support service delivery is a requirement of this post. Community Mobile LIbrarian – Awen Cultural Trust | JOB OUTLINE General Duties and Responsibilities: • • • • • Be responsible for your own health and safety and that of other staff and any member of the public who may be affected by your acts and omissions at work Participate in any training and development activities to maintain own development or to enhance competence within job-role Uphold and integrate our purpose and values in all that you do, observing and promoting Awen’s four values at all times – Creative, Empowering, Collaborative and Fair Ensure that activities are completed in accordance with Awen’s commitment to equality, diversity and Inclusion and in line with best practice and legislation To actively challenge discrimination and stigma in the workplace. • Be responsible for safeguarding and promoting the welfare of children, young people and adults at risk • • • • • To look after your own physical and psychological wellbeing wherever possible. To support the psychological and physical wellbeing of our colleagues/team and encourage an empathetic and inclusive culture Be responsible in helping us achieve our sustainability ambition by contributing to reduce your individual carbon footprint and working towards the organisational objectives in line with the Awen sustainability strategy. Compliance with Awen’s policies and procedures This is not a complete statement of all duties and responsibilities comprising this post, and this document will be regularly reviewed. You may be required to undertake other tasks/duties that are reasonably assigned to you and are within the capability and grade of this role. Community Mobile LIbrarian – Awen Cultural Trust | JOB OUTLINE Person Specification The Person (ESSENTIAL CRITERIA ARE INDICATED AS (E): • Excellent interpersonal skills (E) • Empathy with older people and their needs (E) • Approachable and confident working with • Ability to organise and manage priorities and tasks (E) vulnerable adults (E) Community Mobile LIbrarian – Awen Cultural Trust | JOB OUTLINE Qualifications, Skills, Abilities and Experience: (ESSENTIAL CRITERIA ARE INDICATED AS (E): • • • • • • Good IT skills across a range of software, apps and devices (E) Ability to work well in a small team as well as on your own. (E) Experience of working with public (E) Full Driving Licence (E) A flexible approach to work (E) Able to prioritise your work and meet deadlines (E) • • Ability to lift boxes of stock, (up to 22kgms), load and unload the delivery van (E) Ability to Speak Welsh • Working knowledge of the Bridgend area • • Experience of working with books, or knowledge of current publishing output Up to date IT qualification Community Mobile LIbrarian – Awen Cultural Trust | JOB OUTLINE
Job Outline Job Title: Casual Food and Beverage Assistant Basis: Casual Salary: Grade 9 Base: Bryngarw House Accountable to: Food and Beverage Manager Accountable for: N/A Your Role: This is an exciting opportunity to play a vital part in the delivery of our events and functions at Bryngarw House (Brynmenyn). Working as part of a dedicated customer focussed team you'll be helping to deliver our weddings and functions. Maintaining the highest standards of customer care and a professional approach, you will be instrumental in ensuring we continue to provide a first class customer experience . In this role, you will: • At all times demonstrating the highest standards of welcome and care when assisting customers. • Working within established guidelines and operating procedures • Serving customers efficiently with food and drink • Reporting any accidents or near misses orders . • Giving advice, guidance and recommendations on menu selection, facilities and venue information to ensure a positive guest experience. • Handling customer complaints professionally, appropriately and in line with management guidance. • Ensuring a good knowledge of available beverages, products and services • Keeping a clean and tidy work environment at all times • Keeping up to date with new menu items and creating displays • Responsible for security (product and cash), taking payments accurately and being vigilant for fraudulent credit cards etc. • Applying high levels of hygiene, sanitation and safety at all times • You will adhere to our dress code and the correct uniform at all times • Ensuring that all Company and Client policies and procedures, site rules and statutory regulations relating to Food Safety, Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH are adhered to • You will be aware of all Fire and Emergency Evacuation Procedures and ensure that normal precautions are taken to protect against fire and safety hazards Casual Food and Beverage Assistant - Bryngarw House at Awen Trading Ltd | JOB General Duties and Responsibilities: • • Be responsible for your own safety and that of other staff and any member of the public who may be affected by your acts and omissions at work. Participate in any training and development activities to maintain own development or to enhance competence within job role. • Uphold and integrate our purpose and value in all that you do. • • Ensure that activities are completed in accordance with Awen’s commitment to equalities and diversity and in line with best practice and legislation. This is not a complete statement of all duties and responsibilities comprising this post, which may have to be varied to meet the changing needs of the business Casual Food and Beverage Assistant - Bryngarw House at Awen Trading Ltd | JOB Person Specification The Person (ESSENTIAL CRITERIA ARE INDICATED AS (E): • Leads by example is well presented, professional and • Adaptable and flexible to meet demands (E) has a can-do attitude.. (E) • Enjoys creating a person rapport with customers. • Friendly, and approachable, enjoys working as part (E) of a team and sharing best practice (E) • Demonstrates a proactive and positive attitude • Commitment to personal development. whilst embedding Awen’s values throughout. • Welcomes and embraces change with a positive • Contributes ideas and solutions and able to apply attitude (E) them in order to improve. • Passion for excellent customer service with a keen interest in food (E) Casual Food and Beverage Assistant - Bryngarw House at Awen Trading Ltd | JOB Qualifications, Skills, Abilities and Experience: (ESSENTIAL CRITERIA ARE INDICATED AS (E): • • • • • • Excellent organisational Skills (E) The ability to think on your feet and make effective decisions whilst working in a busy environment (E) Excellent communication skills including active listening (E) Excellent time management skills to ensure food is served promptly (E) Knowledge of safe working and food hygiene practices Ability to work unsupervised in a busy environment demonstrating a confident and self-motivated attitude (E) • Basic Food Hygiene Qualification. • NVQ in Customer Service or be able to demonstrate similar through experience • Practical knowledge and experience of complying with relevant legislation and industry best practice • Ability to speak Welsh Casual Food and Beverage Assistant - Bryngarw House at Awen Trading Ltd | JOB