Hours of work: Up to 60 hours per month (flexible based on service needs and peakreporting periods)Salary: 13.15 per hour Location: Home – contract is home-based with occasional office attendance required.                                                            Job PurposeTo undertake data analyses and prepare performance reports in relation to the servicesprovided by Age UK Norfolk to people in later life and be a knowledgeable source ofexpertise and support on the Charity’s Customer Relationship Management (CRM)system and processes for both staff and volunteers. This is an important key role,reporting to the Assistant Manager (Companionship) and supporting both the Heads ofservice – Information & Advice and Community & Wellbeing Services.1.Main Duties and Responsibilities1.1.Provide data analytical and performance reporting support for all services providedby Age UK Norfolk to people in later life.1.2.Development and maintain the Customer Relationship Management (CRM) systemsand resources, including service user records, volunteer records etc.1.3.Undertake performance reporting, monitoring and evaluation requirements forservices in accordance with requirements set out in contracts or by external funders andpartner organisations as directed. This includes collecting and collating monthly andquarterly statistics and monitoring and evaluation information, responding to anyenquiries and prepare any necessary reports. 1.4.Prioritise and work to tight deadlines, adapting quickly to shifting priorities to ensurekey reporting deliverables are completed on time and to a high standard.1.5.Work closely with all staff and volunteers within services to maintain good workingrelationships and to give context to the data upon which reports are being constructed. Job DescriptionData and Reporting AssistantRegistered Charity No: 10770971.6.Provide support and advice to staff and volunteers on the recording of data tosupport performance reporting as necessary.1.7.Report concerns to the appropriate Head of Service where any anomalies orsignificant variations are identified in monitoring reports. 1.8.Provide performance data to the Head of Fundraising & Communications to assistwith any funding opportunities as required.1.9.Complete greetings cards, weekly quizzes, letters and any additional information forservice users who have received services from the Charity.1.10.Schedule meetings, take and distribute minutes as required for both internal andexternal performance management meetings including partnership meetings such asthe Norfolk Advocacy Partnership (NAP).1.11.To maintain accurate records and data within the CRM database.1.2.To comply with all privacy and confidentiality requirements and General DataProtection Regulations (GDPR) when handling service user sensitive data. 2. Other duties 2.1.To undertake other duties that are consistent with the dutiesand responsibilities of the post.Job DescriptionRegistered Charity No: 1077097Data and Reporting Assistant3.General 3.1.Work according to the ethos, values, and behaviours of Age UK Norfolk. 3.2.To act as an ambassador for Age UK Norfolk. 3.3.To participate in the appraisal scheme and undertake training appropriate to thedevelopment of your job role and in line with the organisation’s statutory obligations. 3.4.To work to the agreed standards and policies of the organisation including public relations;equal opportunities; confidentiality; complaints procedure; personnel and financial procedures. 3.5.To work as part of the wider organisation in a collaborative way to share best practice. This job description may change from time to time according to the needs of the organisation.Job DescriptionEssentialDesirableQualifications  Good basic level of Education in English and  Maths  xPerson SpecificationData and Reporting AssistantPerson SpecificationEssentialDesirableKnowledge and ExperienceExperienced in using Excel for large-scale datamanipulation and performance trackingxExperience of using Microsoft packages xExperience of working with a CRM database xExperience in working to deadlinesxA good understanding of the needs and issuesaffecting Older People from a wide range ofbackgrounds and communities.xExperience of working as a volunteer or withvolunteersxExperience of taking team meeting minutesxPerson Specification continued on next pageEssentialDesirableSkills and AbilitiesStrong time management and prioritisation skillsxExcellent written and verbal communication skillsxExcellent interpersonal skillsxAbility to listen and interpret informationxWell organised and efficientxPersonal QualitiesApproachable and friendlyxUnderstanding of a commitment to equality ofopportunityxTeam focused approachxSelf-motivated and flexiblexCommitted to continuously improving servicedeliveryxMaking Norfolk a great place to grow olderHow to applyTo apply for this role, please complete the application form on our websiteand email it to humanresources@ageuknorfolk.org.uk.Thank you for your interest in this role andtaking the time to read the description.Registered Charity No: 1077097

Hours of work: Minimum of 22.5 hours a week Salary: £16,461.90 pro rata (based on 22.5)About the roleThis role is an expansion of our current advice offer in North Norfolk. Working as part of the Proactive Intervention and Prevention Programme (PIPP),the Life Connector Adviser role provides practical, person-centred support tovulnerable adults (50 years and over) who are identified as frail, at risk of falling orwho have related issues which impact wellbeing. You will work to assess the needs of your allocated clients, co-produce andimplement a Personalised Intervention Plan, and help them to remove any barriersthat prevent them from addressing the issues identified.You will work flexibly within local communities, travelling across your designated areas (predominantly North Norfolk) to visitpeople in their homes and via telephone. You will build trusted relationships and work with our existing experienced team and partner agencies to support clients in a holistic way that promotes independence and wellbeing delivering information and accredited advice with a focuson Welfare Benefits and money issues. Job DescriptionLife Connector AdvisorRegistered Charity No: 1077097Depending on the goals and needs of the individual, this may include:Providing information, advice and guidance to help people to gain theknowledge, skills, tools, and confidence so that they can overcome theirpersonal challenges and reach self-identified goals.Referring to additional advice services where internal support is not able toprovide relevant support.You will work alongside partner agencies within the Proactive Intervention andPrevention Programme, as well as other initiatives, to develop a preventativeand sustainable approach. The support provided will be time focussed and timelimited.Detailed duties and responsibilities:To provide information and advice to older people, their carers andprofessionals, by a variety of means including telephone, face to face, written,outreach appointments and IT communication. This will include enabling olderpeople and their carers to claim benefits as appropriate by assisting withbenefit entitlement, application form completion and any follow up work asrequired. Alongside this providing Information and advice on other Advicetopics will also be required including community care, legal etc.To use approved and relevant resources to support the information and advicegiven.To provide support around money management, budgeting, incomemaximisation, banking and bills.Establish relationships and build rapport and trust with individuals referred orotherwise identified for the service and support and encourage them toarticulate their desired outcomes. Carry out structured check-ins at 2-3 weeks and again three months post-exit,identifying any unmet needs or regression and supporting re-engagementwhere appropriate. Complete structured check ins, evaluation and follow up atthe required times with clients identifying any unmet needs.Job DescriptionLife Connector AdvisorRegistered Charity No: 1077097To maintain accurate records in accordance with audit procedures and funderrequirement.Gather and collate information, including case studies, in a prescribed format,in order to demonstrate the impact of the project. Provide support and training to the I&A service volunteers contributing to theirexperience, this will include the review of their work, ensuring any feedback isgiven in an appropriate format.To attend feedback meetings to review and feedback cases and incorporatelearning into practice.Work alongside statutory and VCSE services and build strong relationships tocoordinate person-centred support for clients. Working with the lead to ensure the effective and efficient use and support ofvolunteers in your area It is expected that the service will actively encourageolder people to become volunteers. Contribute to local community development by identifying gaps in services,suggesting new or improved activities, and monitoring the effectiveness ofcommissioned support.To promote the Service by ways of talks, presentations, articles and interviews.General:To act as an ambassador for Age UK Norfolk.To participate in the appraisal scheme and undertake training appropriate tothe development of your job role and in line the Organisation’s statutoryobligations.To work to the agreed standards and policies of the Organisation. To carry out other duties that are consistent with the duties and responsibilitiesof the post.Job DescriptionLife Connector AdvisorRegistered Charity No: 1077097Education and ExperienceEssential CriteriaDesirable CriteriaPrevious experience of working       with older peoplePrevious experience of working       with vulnerable people of any ageExperience of working with people (ina professional or personal context) toAdvocate for their views and wishesand get their voice heard.Managed or supported volunteersExperience of Social care and/orWelfare BenefitsExperience in an advisory servicepreferably working directly with OlderPeople Knowledge of the Advice QualityStandard and the importance ofproving accredited advice Job DescriptionPerson SpecificationRegistered Charity No: 1077097A high level of written and verbalEnglish and MathsThe post holder will have experienceof dealing with people who havemore complicated life challengesA good understanding of the needsand issues affecting Older Peoplefrom a wide range of backgroundsand communities.Key Skills and AbilitiesPersonal AttributesEssential CriteriaEssential CriteriaJob DescriptionPerson SpecificationRegistered Charity No: 1077097Excellent Communication skills witha proven ability to communicationwith older people who havecommunication barriers.Ability to prioritise and plan work;take responsibility in decisionmaking, be very well organised andwork independently to meetdeadlines.Ability to be solution focussed whenencountering obstacles as part ofday-to-day work.Ability to work under pressure.Ability to use Microsoft packages e.g.word, Outlook and basic databasesystems.Good listeningFlexible approachCommitted to working with oldervulnerable peopleEmpatheticSelf-motivatedPassion to support vulnerable peopleOther RequirementsEssential CriteriaThis post is classed as having a high degree of contact with vulnerable adults andis exempt from the rehabilitation of offenders’ act 1974. As a regulated activity,an enhanced disclosure will be sought through the Disclosure and Barring Serviceas part of Age UK Norfolk employment checks. Ability to travel independently across North Norfolk (mileage reimbursed).The post holder will work flexibly across the North Norfolk District areas from avariety of offices, working closely with partner agencies.  The workingenvironment may at times be challenging and varied so flexibility is veryimportant. The post holder must be aware of, support and promote Equality and Diversity inall its forms and ensure that beneficiaries have equality of access to opportunitiesto participate.Job DescriptionPerson SpecificationHow to applyTo apply for this role, please complete theapplication form on our website and email itto humanresources@ageuknorfolk.org.uk