Everyone deserves a safe place to call home.
Company Limited by Guarantee number 1741926 Charity Number 287779 Registered in England as Single Homeless Project
shp Single Homeless Project
Job title: Young Person’s Worker (Housing Focus)
Delegated Authority: Level 8
Team: Camden Young Person’s Accommodation Service
Responsible to: Service Manager
Responsible for: N/A
Job purpose
At Camden Young Person’s High Support Accommodation, this role exists to help make sure young people have more than a room — they have a safe, well-managed place to live, build confidence and take their next steps towards independence. For many young people, housing systems, rent, repairs, licence agreements and move-on processes can feel confusing, stressful or easy to disengage from. This role helps turn those practical pressures into moments of support, learning and progress.
As Young Person’s Worker — Housing Focus, you will support the smooth running of the accommodation by helping young people understand and manage the housing responsibilities linked to their stay. You will work alongside colleagues to support move-ins, occupancy records, rent and service charge prompts, voids, repairs, building standards and housing-related actions, making sure the service remains safe, responsive and well organised.
This is also a relationship-based role. You will work directly with young people in a trauma informed, strengths-based and psychologically informed way, helping them build routines, confidence and the practical skills they need to sustain accommodation now and in the future. Through clear records, strong communication and close working with the Service Manager, internal teams, landlords, contractors and partners, you will help create a service where young people feel safe, respected and ready for what comes next.
Key accountabilities
Housing support and young people’s independence
Support young people to understand their housing responsibilities, including licence agreements, rent or service charge expectations, visitors, shared spaces and service standards.
Use day-to-day housing tasks as opportunities to build young people’s confidence, routines, problem-solving skills and readiness for more independent living.
Provide practical and relational support to young people around move-in, move-on and accommodation-related actions.
Work in a trauma informed and strengths-based way, recognising how past experiences can affect trust, engagement and confidence in managing housing responsibilities.
Occupancy, move-in and move-on processes
Support the Service Manager and wider team with move-in and move-on processes, ensuring paperwork, records and young people’s information are accurate and up to date.
Help ensure licence agreements, extensions, housing benefit or relevant rent/service charge information are completed, recorded and shared in line with local procedures.
Monitor occupancy information and support timely updates to SHP systems so the service has a clear picture of placements, departures and room status.
Work with colleagues to ensure young people are supported to prepare for move-on from an early stage.
Voids, repairs and property standards
Support the monitoring of voids, room checks and turnaround actions so rooms are safe, ready and available without unnecessary delay.
Work with internal teams, landlords, contractors and relevant partners to help resolve property and facilities issues effectively.
Support a positive living environment by helping maintain clear standards around rooms, communal areas, health and safety and young people’s use of the building.
Health, safety and risk
Carry out and record required health and safety checks in line with SHP policy and local procedures.
Support safe working practice across the service, including fire safety, lone working, contractor access and building-related risk.
Report and escalate health, safety, safeguarding or property concerns promptly to the appropriate manager or colleague.
Contribute to service risk assessments, building checks and local action plans where required.
Records, administration and service coordination
Maintain accurate housing, facilities and young person records in line with SHP policy, data protection requirements and service expectations.
Support general service administration linked to housing management, including letters, forms, records, reports and monitoring information.
Use SHP systems to record young people’s housing-related actions, support provided, repairs, voids, incidents and key updates.
Help ensure information is shared clearly through handovers, team communication and updates to the Service Manager.
Partnership working and team contribution
Work positively with young people, colleagues, landlords, contractors, local authority partners and internal SHP teams to support safe and effective service delivery.
Take a professional and solutions-focused approach to resolving housing, facilities and service issues.
Participate in handovers, supervision, team meetings, reflective practice and training, sharing learning and contributing to service improvement.
Support a joined-up team culture where housing management and young people’s support are understood as part of the same pathway towards stability and independence.
Miscellaneous
SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.
To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.
Technical and professional know-how needed for position
When completing your application, you will be required to address (using examples) some of the points below
Experience and Knowledge
Experience supporting young people or people using supported accommodation, housing, homelessness, social care or similar services.
Understanding of housing management in supported accommodation, including rent or service charges, licence agreements, repairs, voids and occupancy records.
Awareness of the needs, strengths and risks of young people living in high support accommodation.
Understanding of safeguarding, professional boundaries, confidentiality and safe information sharing.
Knowledge of trauma informed, psychologically informed and strengths-based approaches.
Awareness of health and safety responsibilities in accommodation-based services, including building checks, fire safety and reporting concerns.
Skills and Abilities
Able to build positive, boundaried relationships with young people while supporting clear housing expectations.
Strong organisational skills, with the ability to manage practical tasks, records, deadlines and competing priorities.
Confident using IT systems to record information, update records and support monitoring or reporting.
Able to communicate clearly with young people, colleagues, contractors, landlords and partner agencies.
Able to identify problems early, follow up actions and work with others to find practical solutions.
Calm, reliable and proactive, with the ability to work as part of a busy service and respond flexibly to changing needs.