Technical Delivery Manager

Job reference: 003013

Salary: £46,375 base salary plus £2,817 market supplement (plus £3,612 London Allowance where applicable)

Closing date: 22/06/2026

Department: Client and Member Services

Location: Blended between office and home (England and Wales)

Employment type: Permanent

Hours Per Week 36 hours and 15 minutes (Open to flexible working)

Job posted date: 28/05/2026

Contract Duration: Permanent

Job Description

Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The role

As a Technical Delivery Manager at Citizens Advice, you’ll be responsible for the delivery of defined digital projects and products, ensuring teams are focused on the right priorities and able to work together effectively to deliver user-centred services that meet user needs and organisational objectives.

You’ll apply delivery judgement and a working understanding of the technical context when working with teams to plan and progress work, identifying risks, blockers and dependencies and taking action to keep delivery moving forward.

You’ll be accountable for creating and maintaining team environments where teams feel supported to collaborate, reflect and adapt and where expectations are clear, progress is visible and issues are addressed early or escalated where outcomes are at risk.

You’ll take a caring, facilitative approach to leadership, fostering psychological safety and constructive challenge so teams can work well together and make good decisions. You’ll draw on data, delivery insight and practical experience to communicate clearly with technical and non-technical stakeholders and support informed decision-making.

To apply
To apply please submit an anonymous CV and anonymous cover letter addressing how you meet the following criteria:

• Experience of working in agile multidisciplinary teams to deliver high transactional digital products and platforms using agile methodology in a large and complex organisation.
• Knowledge and understanding of working in user-centred design teams, with experience using a range of delivery methods, tools and agile techniques to deliver projects or products within scope, on time and of a high quality.
• Experience of working with and influencing stakeholders to communicate and negotiate successfully, protect and enable teams and generate commitment to shared goals.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants