Location: Salford, M50 2GT (2 days in the office, Monday and Tuesday) and 3 days working from home

Salary: £22,932 plus possibility to earn commission on sales (£3,500 + per year on-target earning) per annum

Contract: Permanent

• Conduct both inbound and outbound calls to potential customers, introducing Red Cross Training courses and services, and generating interest to drive sales.
• Building rapport with customers, understanding their needs, addressing concerns, and providing accurate information to foster trust and close sales.
• Meeting and exceeding ales targets and KPIs, ensuring that individual goals align with broader team objectives
• Updating the CRM and booking systems with detailed customer interactions, sales activities, and transaction information to maintain accurate records.
• Participate in team meetings, sharing insights and feedback, and working with colleagues to ensure continuous improvement and a positive work environment.

• Experience in delivering outstanding customer service, with a genuine passion for creating a great customer experience.
• Possess strong communication and interpersonal skills, with the ability to drive sales and successfully address objections.
• Are proactive and goal-orientated, capable of working independently as well as collaborating effectively within a team.
• Proficient in IT, with a strong knowledge of productivity software, including Microsoft Office.

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days. (per annum)
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support:Access to mental health and wellbeing assistance.
• Team Working:Support our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders