Job Introduction
Join Avante Care & Support as a Senior Support Technician
At Avante Care & Support, people are the heart of everything we do. As a not-for-profit organisation, we provide compassionate residential and home care to more than 1,000 individuals across London and Kent — always putting dignity and person-centred support first.
We’re now searching for a Senior Support Technician to join our IT team and play a key role in keeping our care homes and head office connected, supported and running smoothly.
What You’ll Do
You’ll be our go-to expert for second-line IT support, solving user issues, leading small projects and making sure our technology empowers our people to do what they do best: care. Based at our Faversham HQ, you’ll also visit other Avante locations when needed.
✅ What You’ll Bring
We’re looking for someone who has:
- 2+ years’ experience in an ICT end-user support role (ideally remote desktop environments)
- Experience with Helpdesk ticketing systems
- Knowledge of Microsoft Remote Desktop Services and MS Office
- Some understanding of WAN networking (a bonus!)
- Strong people skills — you communicate clearly and patiently with non-technical users
- The ability to mentor and guide junior team members
If you love solving problems, improving systems and supporting others, you’ll fit right in.
Why Avante?
You won’t just be doing a job — you’ll be making a difference. Join a supportive, values-driven organisation where your work genuinely matters.
⭐ What We Offer
- Competitive salary — £30,000k to £33,000k DOE
- Work with a respected not-for-profitorganisation making real social impact
- Free DBS check
- Pension contributions
- Staff discounts at 800+ retailers
- Ongoing training & clear career progression
- 24/7 GP & counselling support
- Life assurance
- Employee recognition awards
✨ Ready to use your expertise to make care better?
Apply now through our careers portal.
Closing date: 25 November 2025
All positions are subject to Enhanced DBS checks.
We are proud to be an Equal Opportunities Employer.
Due to high application volume, only shortlisted applicants will be contacted.
Avante Care & Support — together, we’re making care better.