The role of Sales & Guest Booking Officer

This role supports Calvert Devon’s strategy to raise awareness of our products and
services, initially focusing on schools and large group bookings.

You’ll be responsible for responding promptly to inbound enquiries, while also
managing a portfolio of outbound leads to generate new business. Working closely
with teams across Calvert Devon, you’ll help shape bespoke breaks that meet
customer needs.

Building and maintaining strong relationships with key account holders will be
essential to encourage repeat bookings and long-term partnerships.

What you will need

Essential:

  A self-motivated approach with a strong drive to achieve targets
  Experience of working within a sales environment
  Comfortable with working to Key Performance Indicators
  Experience of working to targets – individual, team and organisational
  The ability to learn quickly and adapt to new processes
  Creative thinking to design solutions that meet customer requirements
  To have great attention to detail and a pragmatic approach to problem-solving
  Excellent verbal and written communication skills to convert leads into

bookings

  Proven administration experience with strong organisational skills and the
ability to work under your own initiative and manage your own workload
effectively

  To be committed to providing outstanding standards of customer service and

strive to exceed customer expectations

  Must be enthusiastic and motivated with the drive for success.
  To enjoy working as part of a close-knit team
  Competent in using: Microsoft Office – including Word, Excel and Outlook

(advanced level desirable)
  To be punctual and adaptable
  Have knowledge of varying disabilities
  To be over 18 years of age
  Your own means of transport due to our location
  To be a competent swimmer and able to dive to the bottom of a shallow

1.3metre pool

Desirable:

  Experience within the education and/or outdoor education sector
  Travel sector experience
  Knowledge of the Cinolla booking system or other similar CRM system

The successful applicant will be required to undergo and successfully pass the
following training:

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Address: Calvert Devon, Wistlandpound, Kentisbury, Barnstaple, Devon EX31 4SJ
Tel: 01598 763221 | Email: hello@calvertdevon.org.uk | Web: www.calvertdevon.org.uk
Charity 1005776: Exmoor Calvert Trust | Company 02637448: Exmoor Calvert Trust, trading as Calvert Devon

  Pool Responder (must be able to dive to the bottom of a shallow 1.3metre

pool)
  First Aid
  Safeguarding
  Must be office-based, with some regional travel requirements

Some amazing benefits

Become part of our incredibly inspiring organisation and great team, and you could
take advantage of:

  Speedy response to all applicants
  A collaborative, fun, and supportive workplace
  Personal growth and development opportunities
  Free on-site parking
  A stunning location with walks right on your doorstep
  29 days annual leave (including bank holidays) with length of service increase
  Death in service benefit
  Plus, the chance to make a real difference every single day

Job details

Job type: Full-time

Hours: 37.5 hours per week, predominantly Monday to Friday. Some evening and/or
weekend work may be required in line with business needs.

Start date: Immediate start available

Salary: £25,750pa

Location: Wistlandpound, Kentisbury, Barnstaple EX31 4SJ – on site

Travel: Some travel may be required

Closing date: 30th November 2025.
We interview on a rolling basis — don’t wait to apply!

Our hiring process

If this advert has caught your eye and you think you fit the bill, email your CV to the
contact below. We’ll be in touch to guide you through the next steps.

Who to contact: Lizzi Stevenson – Sales & Guest Experience Manager

Email: lizzi.stevenson@calvertdevon.org.uk

Note:
No agencies please.
We do not sponsor visas for this post. A UK Right to Work is required.

Address: Calvert Devon, Wistlandpound, Kentisbury, Barnstaple, Devon EX31 4SJ
Tel: 01598 763221 | Email: hello@calvertdevon.org.uk | Web: www.calvertdevon.org.uk
Charity 1005776: Exmoor Calvert Trust | Company 02637448: Exmoor Calvert Trust, trading as Calvert Devon

Page 2 of 4

Job Description

Job Title:

Sales & Guest Booking Officer

Direct Reports:

None

Report to:

Sales & Guest Experience Manager

Liaise with:

All departments

Purpose of job

  Provide all required information to guests during the booking process.
  Proactively promote Calvert Devon to existing and future guests and groups.
  Work with Marketing team to implement marketing strategy which promotes

Calvert Devon products and attracts new audiences.

  Build relationships with guests/groups that result in repeat business
  Drive an increase in bookings, with specific percentage targets agreed as part

of performance goals.

  Respond to all enquiries quickly and convert to sales.
  Work with Guest Services team to ensure the booking process is consistently

followed

Key responsibilities

Sales

  Maximise revenue.
  Collaborate with the Guest Services team to ensure a seamless sales journey

from enquiry to confirmed bookings.

  Be an expert in our product and culture – communicating that clearly to our



customers.
Identify opportunities within the Calvert Devon region to develop business with
corporate customers.

  Conduct outbound call campaigns to generate increased business and provide

weekly report to Sales & Guest Experience Manager.

  Provide exceptional customer service and guidance at all times.
  Collaborate with the Operations Manager to ensure products sold align with

customer objectives and support our business goals.

  Respond to enquiries promptly and professionally, while ensuring accurate

record-keeping.

Address: Calvert Devon, Wistlandpound, Kentisbury, Barnstaple, Devon EX31 4SJ
Tel: 01598 763221 | Email: hello@calvertdevon.org.uk | Web: www.calvertdevon.org.uk
Charity 1005776: Exmoor Calvert Trust | Company 02637448: Exmoor Calvert Trust, trading as Calvert Devon

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  Actively encourage, escalate, and respond to customer feedback in a

constructive and positive manner.

  To be an integral part of the Sales team by providing support and assistance

in-line with the needs of the business.

  Follow up inbound enquiries in a timely manner with a view of converting to

confirmed bookings.

  Proactively record and track marketing data, ensuring accurate feedback is

provided to the Marketing team to assist in campaign evaluation and measure
return on investment (ROI).

  Collaborate with the Marketing team to help refine and optimise campaigns

based on insights and feedback from sales activities.

Operations

  Managing the bookings process from enquiry through to the guests’ stay/visit
  Responding to all enquiries
  Taking bookings using the online bookings system
  Producing and sending out correspondence for bookings
  Monitoring and responding to bookings-related emails
  Meeting guests during their visit to enhance relationships formed during the

initial booking period

  Assisting the Guest Services team with room lists and meal plans
  Recording payments accurately as required
  Data entry onto the booking system – keeping information up to date

General

  Assist Front of House with answering telephone calls promptly, answering

queries or taking messages as appropriate

  Assist Front of House with assisting guests/visitors and general reception

cover when required
  General administration
  Swimming pool, Menvi call and fire panel emergency response requirements
  To participate in internal and external training appropriate to the role
  Provide assistance to other members of the immediate and wider team as

required.

  To undertake any other reasonable duties as requested to ensure the smooth

running of the organisation.

Address: Calvert Devon, Wistlandpound, Kentisbury, Barnstaple, Devon EX31 4SJ
Tel: 01598 763221 | Email: hello@calvertdevon.org.uk | Web: www.calvertdevon.org.uk
Charity 1005776: Exmoor Calvert Trust | Company 02637448: Exmoor Calvert Trust, trading as Calvert Devon

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