THE CITY AND GUILDS OF LONDON INSTITUTE
43,600 per year
Wakefield
Full-time
25th November 2025

People Services Team Leader

We are seeking a motivated and driven leader to join our People function in Wakefield.

Fantastic opportunity to lead our coordinators in delivering the day to day operations of the service department.

What are we looking for?

A self motivated proven team leader with experience in HR operations

Good technical expertise in HR systems and reporting

Track record of influencing senior leaders

What's in it for you?

Great opportunity to lead and manage a successful team

Competitive salary

Amazing benefits including 25 days holiday + bank holidays and Christmas shutdown, pension, private medical insurance

Hybrid working between the Wakefield office and home

New offices with free on site parking

This appointment will be made on merit.

We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented within the company, we particularly encourage and welcome applications from these communities.

About the role

  • You will manage and lead our team of 6 people coordinators that are all based at our Wakefield office.
  • Holding 1:1's, objective settings and performance reviews as well as allocating workloads
  • Ensure accurate and timely delivery of employment administration
  • Supporting with policy and compliance
  • Oversee data entry and integrity and GDPR compliance
  • Lead on reporting activity that support the wider people strategies
  • Work collaboratively with Payroll and the wider people team that includes L&D and Resourcing to ensure the best employee experience.

About you

We are looking for candidates that have:

  • Experience in a HR operations environment
  • Team leadership experience with the ability to guide and coach team members
  • Expertise in HR systems, data, reporting and an understand the employee lifecycle
  • A solutions focused mindset and to continuous improvement
  • Effective communication and influencing skills

Our story and mission

To find out more about City & Guilds please click on the following link:

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.

People Services Team Leader - THE CITY AND GUILDS OF LONDON INSTITUTE | Work In Charities