AGE UK SOLIHULL

JOB DESCRIPTION

Pay Scale: Hourly rate £12.21

Hours of Work: 21 hours per week (Including 2 in 4 Saturdays 9-4)

JOB TITLE:

Retail Supervisor

LOCATION:

Age UK Solihull Charity Shop at 89 Hobs Moat Road.

RESPONSIBLE TO:

Retail Operations Supervisor

RESPONSIBLE FOR:

Charity Shop and volunteers

JOB PURPOSE:

Support Retails Operations Supervisor with effective and
profitable running of the Hobs Moat charity shop, ensuring
income generation, volunteer support, compliance, and
positive representation of Age UK Solihull in the local
community

Main Responsibilities:

Income/Sales

•  Maximise income from shop and achieve agreed performance targets
•  Review pricing policy on a regular basis and be aware of changes in retailing practices

which may impact on the Charity Shop

•  Monitor sales trends, stock position and local competition
•  Promote Gift Aid to eligible donors and ensure they are correctly signed up
•  Supporting current online selling platforms

Resources

•  Support  the recruitment,  induction, motivation  and retention  of  volunteers  to  ensure  the

shop is adequately staffed and that they have a positive volunteering experience

•  Supporting Retail Operations Supervisor to ensure that the shop is adequately staffed at

all times, which may include providing cover for holiday and sickness

•  Respond promptly to problems regarding staffing, merchandise and property
•  Ensure that stock is rotated on a regular basis and disposed of appropriately
•  Be competent in working our electronic till system

Premises

•  Ensure shop premises are clean and tidy at all times and that goods are displayed in an

attractive and presentable manner in line current shop format

•  Ensure security of stock and cash on each of the premises

•  Ensure  that  all  statutory  responsibilities  are  met,  including  Fire  and  Health  and  Safety

Regulations

Public Relations

•  Promote the work of the Charity by supporting planned fundraising events in conjunction

with the Fundraising staff.

•  Maintain  good  relations  with  the  public,  trade  councils,  landlords  and  neighbouring

retailers.

Other Responsibilities

•  To keep the Retail Operations Supervisor regularly informed of all relevant matters relating

to shop

•  To ensure that all shop personnel are aware of and working to Age UK Solihull’s policies
including  Health  and  Safety,  Confidentiality,  Financial  Procedures,  Security  Procedures
and Trading Standards regulations

•  Ensure  compliance  with  GDPR  and  Age  UK  Solihull’s  data  protection  policies  when

handling donor, volunteer, and customer information

•  To  work  as  part  of  the  staff  team  of  Age  UK  Solihull  as  a  whole  and  undertake  by
agreement  such  other  duties  within  the  organisation  as  may  from  time  to  time  be
necessary.

Additional Notes

All staff have a particular responsibility for ensuring that Safeguarding Adults legislation and
guidelines are adhered to, that the well-being of at risk individuals is promoted and that at
risk individuals are aware of their right to protection from all forms of abuse.

All staff have an individual responsibility to comply with Age UK Solihull’s Policy and Practice
on Health and Safety Matters

All staff are expected to support the fundraising activities of Age UK Solihull