Administrative Assistant: Online Events Team

WJEC 2026 Seasonal Vacancy Scheme
Administrative Assistant: Online Events Team
Salary: £12.60 per hour / £23,914 per annum pro rata (Real Living Wage)*
Contract type: 3x Full-time (36.5 hours per week), Fixed-term to 28 August 2026
*Pay award pending

The Online Events team are key to the success of our online conferences. They have a very pro-
active role in providing first line support to our Examiners and Moderators who are accessing online
materials and conferences.

As an administrative assistant, you’ll provide key support to the team, enabling them to respond to
our main customer-base in a timely and effective manner. Responsibilities will include tasks such as
email handling, sending of passwords and triage of calls to the helpdesk.

We’re welcoming applications from people who have some prior experience in an administrative
role, are good communicators and confident working with technology. A good working knowledge of
Microsoft platforms is important, and knowledge of SharePoint and Teams would be particularly
advantageous. You’ll enjoy working as part of a team and speaking to stakeholders via telephone
and email.

Working for WJEC throughout Summer can be a really rewarding experience, where you’ll get the
opportunity to enhance your administrative skills and work with many different areas of the
business. We often find that staff who join us over Summer, go on to obtain further employment
opportunities with us so it can be the start of a really rewarding career.

The roles are full-time, offered on a fixed-term basis until 28 August 2026. Working hours are
expected to be typically 8:30am to 4:30pm, Monday to Friday. However, due to occasional evening
or weekend work being required, applicants will need to have flexibility around working hours. The
roles will be a mix of hybrid and onsite working which would be based in our Western Avenue
offices. The balance of hybrid / onsite working will be managed by the Team Leaders and linked to
the schedule of work demands.

For informal enquiries, please don’t hesitate to contact HR@wjec.co.uk and a member of the team
would be more than happy to help.

To apply:
Simply complete this short online application form and send HR@wjec.co.uk a copy of your CV.

Closing date: 23:59, Tuesday 31 March 2026
Interviews are expected to take place on Thursday 09 or Friday 10 April 2026

JOB DESCRIPTION

Job Title:

Department:

Section:

Administrative Assistant: Online Events Team

Operations Directorate

Online Events Support Team

Responsible to:

Online Events Team Leader

Grade:

Location:

Main purpose of Job:

Real Living Wage (RLW)

Western Avenue

To provide administrative support to the Online Events Team. Responsibilities will include tasks such as email
handling, sending of passwords and triage of calls to the helpdesk.

Principal Duties and Responsibilities:

•

•

•

•

•

To communicate politely and effectively with a range of individuals (internal and external), establishing
requirements and responding or escalating in a timely and professional manner, including:

o  Assisting with routine technical enquiries
o  Producing e-mails for distribution to numerous stakeholders across the UK.
To undertake a variety of administrative tasks in support of the department including:

o  Assisting in the large-scale production and distribution of an extensive range of materials to

customers, both electronically and in paper format.

o  To issue passwords and other important materials, ensuring adherence to confidentiality and/or

GDPR at all times.

o  To support access to training sites for appointees.
o  Assisting in the safe distribution of confidential and/or sensitive information.

To work as part of a team supporting examiners with a range of WJEC activities, for example: responding
to queries via the helpdesk facility, ensuring examiners are appropriately allocated to
subjects/qualifications and monitoring their marking to ensure it is consistent with WJEC procedures.

To help maintain and reference a range of internal databases and records

To build and maintain effective working relationships with other departments of WJEC, working
collaboratively to achieve joint aims.

•  Providing administrative support to departmental projects (for example, producing written documentation

or undertaking information gathering/data-collection)

•

To keep up to date with changes to internal processes; creating and introducing relevant updates to the
teams’ procedures, in consultation with the Online Events Team.

Author: Line Manager & HR

Version: February 2025

In addition:

•

•

To work closely with other departments in WJEC to deliver the objectives of Online Events Team.

To understand and comply with all WJEC policies and procedures detailed in the Staff Handbook; in particular,
ensuring you understand your role and responsibilities in relation to Safeguarding, Information Security, GDPR,
Confidentiality, Welsh language and Health, Safety and Environment.

•  Participate actively in supporting the principles and practice of equality of opportunity as laid down in WJEC’s

Equality & Diversity Policy, embedding ED&I into all projects, policies and practices.

•

•

•

To be a pro-active team-member, contributing positively to meetings and projects in support of WJEC aims
and objectives.

To engage in personal and professional development activities relevant to the role.

To undertake other duties which are not included above but are consistent with the role, as directed by the
Online Events Team Leaders.

Author: Line Manager & HR

Version: February 2025

Person Specification

Job Title:

Administrative Assistant: Online Events Team

Department:

Online Events Team

Highly Desirable criteria are the optimum skills and experience the applicant will ideally have. Desirable criteria
are those which would add value to the job if present, and also include potential for growth and development
into the role.

Skills and Abilities

Highly desirable

•  Competence in use of Microsoft Office programmes (including Outlook, Excel and Word and ideally

SharePoint and Teams).

•  Good oral and written communication skills with the ability to provide information to a variety of

audiences.

•  A good eye for detail, with the ability to carry out a range of administrative tasks accurately and efficiently.
•  Ability to work well independently and as part of a team, with a flexible and pro-active approach to work.
•  Organised and efficient, with the ability to produce high-quality work within a busy environment.

Desirable

•  Welsh language skills
•  Confidence in IT, with the ability to quickly learn new and/or bespoke software.
•  An ability to solve problems, using initiative and experience to form the most appropriate solution from a

range of options.

Knowledge

Highly desirable
•  N/A

Desirable

•  Knowledge of UK Education, Examinations and Qualifications Systems.

Experience

Highly desirable

•  Previous experience working in a customer-facing role, answering queries from a range of external

customers in a polite and professional manner.

Desirable

•  Experience of working in an environment where confidentiality is important.

Training / Qualifications

Highly desirable

•  5 GCSE’s including English and Maths or equivalent qualifications or experience

Desirable

•  N/A

Other Requirements

Highly desirable

•  A self-motivated individual, who is keen to learn and develop oneself
•  Flexibility to work occasional evenings and weekends.

Author: Line Manager & HR

Version: February 2025

Telerau ac Amodau Gwasanaeth / Terms and Conditions of Service

Teitl y Swydd /
Job Title:

Cynorthwyydd Gweinyddol: Tîm Digwyddiadau Ar-lein /
Administrative Assistant: Online Events Team

Cyflog /
Salary:

£12.60 yr awr, £23,914 y flwyddyn (pro-rata lle y bo'n
gymwys) /
£12.60 per hour, £23,914 per annum (pro-rata where relevant)*
*dyfarniad cyflog i ddod / Pay award pending

Telir taliadau goramser yn unol â chyfraddau gwell cytûn CBAC /
Overtime payments will be made in accordance with the agreed enhanced
rates of WJEC.

Gradd /
Grade:

Cyflog Byw
Gwirioneddol /
Real Living
Wage (RLW)

Gwyliau Blynyddol /
Annual Leave:

25 diwrnod (182.5 awr) y flwyddyn. Mae CBAC hefyd yn darparu 16 diwrnod (116.8 awr) i
gyfrif am Wyliau Cyhoeddus a chyfnodau Cau CBAC (gwyliau ychwanegol). Mae'r
lwfansau hyn yn cael eu haddasu ar gyfer staff sy'n gweithio'n rhan-amser neu batrymau
gweithio cywasgedig.
25 days (182.5 hours) per annum. WJEC also provides 16 days (116.8 hours) to account for
Bank Holidays and WJEC Closure periods (Additional leave). These allowances are adjusted for
staff who work part-time or compressed working patterns.

Pensiwn /
Pension:

Mae gofynion y Cynllun Pensiwn Llywodraeth Leol yn berthnasol.
The provision of the Local Government Pension Scheme (LGPS) applies.

Math o Gytundeb / Contract Type:

Oriau Gwaith / Working Hours:
☒  Llawn-amser / Full-time

Hyd y Contract / Length of Contract:
☐  Parhaol / Permanent

☐  Rhan-amser / Part-time

☒  Tymor penodol / Fixed-term

Nifer yr oriau yr wythnos /
No. of hrs per week:

36.5

Dyddiad gorffen arfaethedig /
Planned end date:
Rheswm dros y cyfnod penodol /
Reason for fixed-term:

20 Ebrill – 28 Awst 2026 /
20 April – 28 August 2026
Swydd Wag Dymhorol /
Seasonal Vacancy

Arall / Other:
Cyfnodau prysur llwyth gwaith /
Workload Peaks:

Amh /
N/A

Dull Ymgeisio / Method of Application:

Llenwch y ffurflen gais ar-lein hon ac anfonwch gopi o'ch CV i AD@cbac.co.uk erbyn 23:59, dydd Mawrth 31 Mawrth
2026. Sylwch na fydd modd ystyried eich cais tan y byddwn yn derbyn eich CV.
Disgwylir cynnal y cyfweliadau yn ystod ar dydd Iau 09 neu dydd Gwener 10 Ebrill 2026.

Simply complete our online application form and send your CV to HR@wjec.co.uk by 23:59, Tuesday 31 March 2026.
Please note that applications cannot be considered until your CV has been received.
Interviews are expected to take place on Thursday 09 or Friday 10 April 2026.

Author: Line Manager & HR

Version: February 2025