INDIVIDUAL GIVING ASSISTANT

Job Description and Personal Specification

 Job Title

 Individual Giving Assistant

 Line Manager

 Individual Giving Manager

 Location

 30-32 Upper Maudlin Street, Bristol, BS2 8DJ

 Terms

 Permanent / Full-time (four days a week will be considered)
 Office-based with potential for hybrid working

 Salary

 £23,000 - £25,500 FTE DOE

For 30 years, our multi award-winning charity, Wallace & Gromit’s Grand Appeal, has been at the forefront of
advancing the care and treatment of children at Bristol Children’s Hospital and the Neonatal Intensive Care Unit at St
Michael’s Hospital through a portfolio of funding. This includes the latest life-saving technology and pioneering
research, which helps to save and transform the lives of young patients every day.

Following the huge success of Gromit Unleashed 3, we’re now expanding our Individual Giving programme. We’re
looking for a motivated and detail-driven individual to join our dynamic team. You’ll help deliver our ambitious
fundraising programme and inspire more people than ever to support our work, while delivering exceptional support
to our incredible community of fundraisers and donors.

This role is a fantastic opportunity for an individual with great attention to detail to start or further their fundraising
career in a fast-paced, ambitious and creative charity by bringing their skill and passion for people to a role that
makes a real difference every day.

•  You’ll play a vital part in the smooth running of our Individual Giving and supporter care operations, helping

to manage donations, lotteries, raffles, legacies and in-memory giving.

•  You’ll ensure every supporter is thanked personally and promptly.

•  You’ll keep our donor database accurate and compliant.

•  You’ll help make sure our fundraising runs efficiently across the charity.

Above all, you’ll help ensure every supporter and donor feels part of something extraordinary.

Key tasks and responsibilities

Support the delivery of the Individual Giving fundraising programme

•  Provide effective and efficient support to the Individual Giving Manager covering all forms of giving including

one-off donations, lottery contributions, raffle ticket sales, legacy gifts, regular giving, and in-memory
fundraising.

•  Provide excellent supporter care to ensure we deliver the very best experience, whether on the phone, by

email or in person.

•  Provide regular support for the operation of our stall in Bristol Children’s Hospital, selling merchandise and

liaising with potential supporters.

Individual Giving fundraising administration

•  Create supporter records on our CRM database (Raiser’s Edge) from a range of sources including the website,

postal and third-party platforms, ensuring meticulous attention to detail and accuracy.

•  Maintain high-quality information on our database through daily data input, in accordance with GDPR.
•  Assist the Individual Giving Manager with data-cleansing tasks, especially in advance of our twice-yearly

direct mail to supporters.

•  Thank individual donors in a timely and appropriate manner via email, phone or post.
•  Ensure all donations are coded and recorded correctly on our database, liaising with the finance team when

necessary.

•  Provide administration for the weekly lottery, and any raffles undertaken throughout the year. Including
submitting lottery submissions to the Gambling Commission, alongside the Individual Giving Manager.

General fundraising administration

•  Manage the collection tin process, ensuring accuracy and efficiency in collecting outstanding funds.
•  Provide administration for in-memory fundraising, including creating records for donations through our

third-party platform MuchLoved or cheques via post.

•  Create supporter records for the legacy programme and assist in sending enquiry packs via email or post.
•  Undertake admin tasks to support the community and events fundraising teams at peak times such as

Christmas and during events season.

•  Work with the Communications and Marketing team to ensure the fundraising team are equipped with up to

date and relevant content for thank-you letters.

Wider responsibilities
•  A commitment to personal and team growth and learning.
•  Representing the charity at fundraising events.
•  Keep abreast of charity law and fundraising developments across the charity sector and abide by the Charities Act,

Fundraising Regulator, Institute of Fundraising Code of Practice, Gambling Commission and General Data
Protection Regulation (GDPR).

•  Carry out other tasks and duties as required to support colleagues in the wider team.

This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to
future changes/developments in the charity. All job descriptions are non-contractual and give a sense of the broad
scope of the role and so include a level of flexibility. While they list some key tasks, there will also be tasks that
arise, and which can be reasonably expected of the role.

The Grand Appeal is committed to safeguarding and promoting the welfare of all children, young people and
vulnerable adults. As such, we expect all staff and volunteers to share this commitment. The selected candidate will
be appointed subject to a DBS check.

What we offer
At The Grand Appeal, you’ll join a friendly, talented and supportive team of around 45 people, who share one
mission: making a difference for sick children and their families.

We offer:

•  Competitive salary
•  Generous holiday allowance
•  Healthcare plan (after probation)
•  Pension scheme (including salary sacrifice options)
•  Hybrid working approach
•  A creative, inspiring workplace opposite Bristol Children’s Hospital

How to apply
Complete the application form and send to jobs@grandappeal.org.uk with a copy of your CV.

The closing date/time for applications is midnight on Tuesday 2 December 2025.

For an informal discussion, please contact Leanna Howe, Individual Giving Manager, at
hello@grandappeal.org.uk

Person Specification
E = essential

D = desirable

Experience and knowledge

Importance  Criteria

Experience in an administration or customer-facing role

Experience  working  in  an  office  environment  and  as  part  of  a  team
working towards defined goals

Assessment
Application / Interview

Application / Interview

Experience of communicating well with a variety of people

Application/Interview

Experience using databases to record accurate and up-to-date information

Application / Interview

Experience undertaking projects independently

Application / Interview

Experience working in a charitable organisation

Application / Interview

Understanding of Gift Aid and General Data Protection Regulation

Application / Interview

Understanding of the principle of good supporter care and experience in
being able to converse with a variety of people in different situations

Application / Interview

Excellent organisational and time-management skills

Strong administrative skills

An approach that mirrors our values: supportive, professional,
collaborative, creative and confident
Excellent IT skills; confident in the use of Microsoft Office, CRM databases

Ability to work as part of a flexible team and to contribute to the group and
individual targets

Assessment
Application / Interview

Application/ Interview

Application / Interview

Application / Interview

Application / Interview

Self-motivated and able to use initiative

Application / Interview

Commitment to continuous professional and personal development

Application

E

E

E

D

D

D

D

D

E

E

E

E

E

E

E

Skills and abilities

Importance  Criteria

Other requirements of the role

Importance
E

Criteria
Prepared to travel to events and work outside of normal working hours. TOIL will be provided in
most circumstances

E

E

Take responsibility for being up to date with, and adhering to, current policies, procedures and
legislation.

Complete mandatory training as required by the charity