Supporter Stewardship Supervisor

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do?
We’re looking for a Supporter Stewardship Supervisor to deliver outstanding customer experience, recognising supporter loyalty and inspiring them to continue being part of our journey.

What does this role do?

As a Supporter Stewardship Supervisor, you will:

• supervising the daily operations of the Supporter Stewardship team, distributing work and ensuring work is delivered to a high standard,
• have meaningful conversations with our supporters and solve any complex queries that arise,
• liaise with other teams and departments to ensure supporter queries are resolved efficiently,
• train and upskill more junior members of the team, supporting them to deliver an excellent supporter experience.

Interviews for this role are provisionally scheduled for Tuesday 16th December 2025, and will take place on Teams.

Could this be you?

To be successful in this role, you’ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters, as well as the ability to handle complex customer queries swiftly and efficiently. You'll be capable of training others, supervising a team and distributing workload. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Documents

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. Feel free to send us an email at

jobs@dogstrust.org.uk. We're here to support you every step of the way.