Retail Supervisor

Location: Chartham Furniture and Fashion Store

Status: Permanent, part-time, 21 hours a week

Salary: £13603.20 per annum

Closing date: 19/11/2025

Interview date: 26/11/2025

Would you like to be part of a retail team that are community based, offers amazing choice and genuine sustainability? Look no further – join us as a Retail Supervisor in our exciting new store in Chartham!

This is a part time role working 21 hours a week in our new Chartham Furniture/Fashion & home store. The store will be store fast-paced and trade 6 days a week. This role requires flexibility to work weekends.

You’ll join the team on a permanent contract.

What does this role involve?                           

As a Supervisor you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience.

About You 

To be successful in this role as a Retail Supervisor you should have:

• Experience working in a target-driven retail environment.
• Entrepreneurial and commercial mind.
• A good standard of numeracy and English
• Excellent communication and interpersonal skills, personable and able to relate to volunteers
• A flexible and positive attitude
• Excellent communication and interpersonal skills, personable and able to relate to volunteers

About Us

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of  our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values.

To achieve  our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form 

, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

Our Benefits

As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our workplaces offer:

• Friendly and highly professional working environments alongside people passionate about what we do
• Opportunities for professional development through a range of extensive learning
• A workplace pension scheme. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• A good work-life balance and realistic working hours
• Financial discounts, provided through the Blue Light Card scheme
• A sense of achievement in supporting a worthwhile cause
• A sense of wellbeing

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!

Salary: £13603.20 per annum

How to apply

To learn more about this role, please download the full job description document as attached and have a look at our Job Pack also.

If you are interested in applying for a Supervisor role and wish to join our passionate team, please complete the attached application form.