Oxley Sports Centre is located on the western edge of the historic and beautiful Abbey town of Sherborne
and has excellent first-rate facilities. Our modern and spacious Fitness suite was refurbished in 2022. We
also have 25m swimming pool, a sports hall, climbing wall, spin zone, squash courts, tennis courts, a
treatment room and the Coffee Pod.
Sherborne Sports and Leisure Ltd is a wholly owned subsidiary of Sherborne Girls School. SSLL is responsible
for the operation of Oxley Sports Centre.

Job Description for
Receptionist

The Centre is committed to safeguarding and promoting the welfare of children and young people and
expects all staff and volunteers to share this commitment.

Summary of the Role:

Responsible to:
Main Duties and
Responsibilities:

To provide a friendly and effective service to all Centre customers and
potential users and to answer all enquires either over the telephone or
face to face confidently. Be proficient in handling monies and cashing up.
You may be required to do a variety of admin duties and other
responsibilities as required. You will be flexible to work across a 7-day
week rota including evenings and weekends.

Deputy Manager – Customer Experience

•  To act as the first point of contact at Oxley Sports Centre and to ensure

customers first impression of the Centre is a positive one.

•  To assist customers making enquires, either in person or by phone and

screen and forward incoming phone calls

•  Greeting  customers  and  members,  making  them  feel  welcome  in  a

friendly and positive manner.

•  To show prospective members around the Sports Centre and actively
sell the benefits of regular exercise and health promotion to the
lifestyles of all members, prospective members and visitors.

•  To assist customers making choices regarding membership to ensure
they  are  sold  the  correct  membership  and  sign  them  up  correctly.
Ensuring the right amount has been taken and Direct Debits are set up
in time.

•  To  take  bookings  for  activities  at  the  Centre  using  the  computerised
booking system. Including booking customers in for classes and booking
them  for  the  following  week,  taking  party  bookings,  swims  school
enrolments and bookings for junior courses.

•  To ensure that customer feedback is used in a constructive way, as part

of the continuous improvement process.

•  To assist with the promotion of the Centre and its activities within the

Centre.

•  To  have  a  thorough knowledge  of  the  Centre  facilities,  products  and

services.

•  To  keep  the  retail  display  stocked  and  presentable  and  to  replenish

leaflet dispensers as and when required.

•  Maintain office security by following safety procedures and controlling
access via the reception desk (monitor logbook, issue visitor badges)
•  To assist the management team with membership promotions and the

retention of members.

•  Receive, sort and distribute daily mail/deliveries.
•  To provide administrative support to the Management team and the

Company as and when required.

•  To  receive  cash,  cheque  and  credit  cards  as  payment  for  Centre

activities and to issue receipts to customers.

•  To be responsible for the reconciliation of till contents and complete
the cashing up sheets correctly at the end of the shift, investigating any
inaccuracies and if no solution presents itself documenting these on the
cashing up sheet.

•  To ensure that the reception and foyer areas are always presented in a

clean and hygienic manner

•  Any  other  duties  and  responsibilities  as  may  be  required  within  the

scope of the post.

Person Specification

Essential

Desirable

Qualifications and
Experience

Experience of working with organisational
systems and processes.

Previous experience of working in
the leisure industry.

Skills and Abilities

Experience with cash handling and cashing up
daily takings.

Previous experience in a similar role

Good working knowledge of using MS Office
to a competent level within an office
environment

Excellent communication skills with
customers and peers of all levels up to Senior
Management

Ability to prioritise a range of different tasks

Personal Attributes

Energy, enthusiasm and commitment

 Organisational and time management skills

Ability to use your initiative and work as part
of a team or unsupervised

Additional Information

Hours of work: An average of 17.5 hours per week on a shift basis.

Salary: £11,111 per annum.

Pre-employment checks and Probation:
The successful applicants’ appointment will be subject to successful completion of a probationary period and full
pre-employment checks. Sherborne Girls will conduct online searches for shortlisted candidates.  This check will
be undertaken based on the requirements set out in Keeping Children Safe in Education 2024.  The check will
help us to ensure safe and robust checks on the suitability of individuals to work within our School. To minimise
unconscious bias or potential discrimination issues, a person who will not be on the appointment panel will
conduct the search and will only share information if and when findings are of concern. A panel may explore any
concerns passed to them as part of our due diligence process.

Benefits:
o  Membership of an appropriate pensions scheme
o
o
o

Free onsite parking
Discounted food and beverages at the Coffee Pod
Free Membership to the sports centre

Application Process:
o
o

The closing date for applications: Friday 28th November 2025
Interviews will take place in the week commencing: Monday 1st December 2025