Job title: Neighbourhood Manager
Location: Hybrid / Oxford
Salary: £17,400.00
Working hours: 17.5 hours per week
Contract: Permanent
DBS Level: This role requires a Standard DBS check.
Driving license and own car essential
Location: Hybrid / Oxford
Salary: £17,400.00
Working hours: 17.5 hours per week
Contract: Permanent
DBS Level: This role requires a Standard DBS check.
Driving license and own car essential
About A2Dominion
We are a UK housing association committed to a new vision - providing homespeople love to live in. With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordable,and private rent, specialist services, as well ashomesfor sale and shared ownership.
Role overview
Are you ready to make a real impact in the heart of vibrant communities? As aNeighbourhood Manager at A2Dominion, no two days will ever be the same. You'll be the face of the company,directly shaping the lives of residents by providing the support, care andattention that make their communities thrive! You'll play a crucial role in delivering exceptionalneighbourhood management across a diverse portfolio of residential and mixedtenured buildings. Your work will directly enhance the safety, wellbeing andsatisfaction of our residents, while ensuring compliance with all regulations.From conducting estate inspections and managing building safety, to handlingtendency issues like Noise Complaints and safeguarding, you'll be at theforefront of creating vibrant, thriving communities.
If you're passionate about making a difference, building strong relationships,and driving high-quality service, this is your opportunity to help shape thefuture of our communities!
Key responsibilities:
* Conduct estate, scheme, and property inspections to maintain high standardsof safety and cleanliness.
* Support residents with tenancy management issues such as noise complaints,disputes, and safeguarding concerns.
* Work closely with internal departments and external partners to addressbuilding maintenance and safety.
* Engage with residents through regular communication, ensuring their concernsare heard and acted upon.
* Provide tailored support to vulnerable individuals and families, ensuringtheir needs are met.
* Gather feedback from residents to continually improve services and ensuresatisfaction.
* Represent the company in external meetings, attend court proceedings, andsupport residents through various issues.
About you:
* Driving license and own car essential
* You really care about making a difference and want to help people feel safeand supported in their homes.
* You've got some experience in housing, or, you're keen to learn aboutbuilding safety, fire safety, and tenancy issues.
* You understand how important it is to look out for people especially thosewho might be vulnerable, and you want to be someone our residents can trust andturn to when they need help.
* Experience dealing with tenancy matters, like noise or neighbour concerns,and you're either familiar with housing policies and regulations or open tolearning as you go. You enjoy solving problems and can explain things clearly,in a way that makes sense to everyone.
* Confident using tools like Outlook, Word, and Excel, and you pick up newsystems quickly. You also pay attention to detail, especially when it comes tokeeping information accurate and up to date.
* You're comfortable working in a fast-paced environment, where priorities canchange quickly, and you're able to stay organised while juggling multiple tasksat once. This role is a chance to use your people skills and practical know howto make a real impact helping our customers feel valued, supported, and proudof where they live.
Why A2Dominion?As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
* 25 days' holiday pro rata (Plus Bank Holidays) Up to 8% contributory pension
* In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family.
Diversity & Inclusion
We're proud to be a Disability Confident Employer and welcome applications frompeople of all backgrounds. Our recruitment process is inclusive and accessible,and we guarantee an interview to disabled applicants who meet the minimumcriteria. Reasonable adjustments are available throughout the process - justcontact our Resourcing Team at
We know some people hesitate to apply if they don't meet every requirement. Ifthat's you, we encourage you to apply if your skills and experience align -please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are afamily-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers.
This Vacancy is being managed by Hollie Furness
Closing date for this role is 21 November 2025, we reserve the right to closethis role upon appointment of a successful candidate
Closing date for this role is 21 November 2025, we reserve the right to closethis role upon appointment of a successful candidate