Event Ticketing Manager

Job Description

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for an Event Ticketing Manager to join our Ticketing team on a permanent basis.

Job Title : Event Ticketing Manager
Department : Ticket Office
Reports to : Head of Ticketing
Direct report(s) : 4
Salary Banding : c. £55,000-£62,000 per annum
Job Level : Guide
Location : This role is contractually based at Allianz Stadium, offering some flexibility to work from home
Travel Requirements : Some travel may be required
Employment Type : Permanent
Working Hours : This is a full-time role, covering 35hrs per week

Application Information:

Please submit an anonymised CV (i.e. remove personal details).
The closing date for applications Tuesday 25th November at 5pm

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The Role:

Based at The Allianz Stadium, the home of England Rugby, the role of Event Ticketing Manager plays a crucial part in the overall ticketing operation.

We are looking for an experienced Event Ticketing Manager to join our ticketing team to continue its efficient delivery of not only Men’s, Women’s, and U20 fixtures played at both the Allianz Stadium and elsewhere, but also to ensure all venue hires are offered the best service possible.

With ticket revenue responsible for 50% of the RFU’s overall income, it’s essential that the ticketing team operates as efficiently and effectively as possible. This includes the careful management of the Community Game, Debenture Holders and Commercial Partners.

Also, as the organisation continues its journey into becoming a truly data led organisation, working collaboratively across departments, your experience will play a key role in helping us through this transition.

The Team:

An established team with invaluable experience in how the organisation works, the Event Ticketing Manager will need to continue their excellent work whilst introducing new ideas and further developing staff where required.

Some key responsibilities include:

Advise and implement the planning and sale process of memberships and ticket allocations for all key RFU stakeholder groups such as Debentures and Clubs.
Assist the Head of Ticketing in managing the relationship and contracts with the appointed ticketing app provider (Tixserve), ticketing platform (Ticketmaster) and access control (Fortress) by leading the management of suppliers day to day, ensuring that the ticketing systems remain fit for purpose to meet business requirements and provide the best user experience possible for match days.
Facilitate and advise on ticket pricing, budgeting, sales reporting and post event reconciliation.
Work closely with the Head of Ticketing using data and analysis to highlight revenue opportunities and risk, including presenting to the Executive and Leadership team via presentations, utilising Tableau and PowerPoint for example.
Drive delivery of an excellent ticketing service including the communication, allocation distribution, supply and service of tickets for all RFU owned and third-party Twickenham Stadium events.
Proactively plan to ensure the Ticketing team workload is managed effectively.
Work closely with the Digital, CRM and Marketing teams to implement innovative campaigns to deliver revenue and spectator engagement with the RFU.
Build and maintain a strong, collaborative relationship between Ticketing and Customer Service to ensure a high level of customer experience is achieved.
Support the delivery of the event day ticketing operation for all Allianz Stadium event days, supporting the Customer Service operation in the effective running of the Box Office.
Using new technology and improved business processes, identify areas where both operational efficiencies and improved customer experience can be made.
Work closely with IT and the Data and Insights department to ensure accurate ticketing data feeds into the data warehouse and insight dashboards. Work with relevant departments to enhance ticketing data, insights, and reporting.
Oversee the England fixtures on the road (U20s and Red Roses) from a ticketing perspective.
Ensure the Allianz Stadium app is used for RFU sold tickets for England fixtures away from Allianz Stadium, Twickenham.
Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

Credible ticketing experience within a sports or general events environment is essential.
Experience in event management and operational delivery.
Experience of working with a diverse range of stakeholders and proven success of building excellent working relationships.
Strong understanding and technical experience of ticketing and venue access control solutions including but not limited to digital ticketing, Ticketmaster and Fortress GB.
Strong project management skills, with the ability to work on several projects at once, prioritising and communicating priorities.
Display leadership qualities in managing and motivating a team.
Ability to work independently and with high levels of autonomy.
Effective communicator able to confidently deliver clear written and verbal messages.
Experience of building, inspiring, leading and managing a team, setting high standards of performance with a focus on developing talent.
Strong collaboration, influencing and partner management skills with the ability to challenge constructively.
Excellent judgement, a can-do, problem-solving attitude and ability to think creatively to reach desired goals.
Self-aware; committed to continuous professional and personal development.
Proficient in working with Microsoft Word, Excel, PowerPoint, Tableau and proficiency with Smartsheet.
Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.
An effective team member, with sufficient flexibility and willingness to take on roles outside their normal functional responsibility when required.
An interest in sport is desirable but not essential.

Additional Information:

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.
During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.

Please download the job description here for full details of this role.*

* We recommend keeping a copy of the JD to hand as you may wish to revisit the role requirements in the event you are invited to interview.