Here at Heart of England Mencap we enable people with learning disabilities to lead fulfilling lives allowing them to thrive and do, be and feel their best! We know that we can only achieve this by hiring the best staff who share our values.

Here at Heart of England Mencap we enable people with learning disabilities to lead fulfilling lives allowing them to thrive and do, be and feel their best! We know that we can only achieve this by hiring the best staff who share our values.

Mission Statement

At the heart of everything we do is a commitment to Empower individuals to reach their full potential, inspire them to Enjoy the journey, and create opportunities to truly Live—with purpose, passion, and fulfilment.

Culture Statement

At the heart of our organisation is a culture rooted in inclusivity, diversity, and support. We believe that every voice matters and that our strength lies in the unique perspectives, backgrounds, and experiences of our people. We foster an environment where everyone feels welcomed, respected, and empowered to thrive. We encourage and support career development to ensure all employees have the opportunity for growth and challenges.

We are compassionate in our interactions, recognising the humanity in each other and building strong, empathetic relationships across teams and with our customers. Our commitment to professionalism and accountability ensures that we hold ourselves to the highest standards, taking ownership of our actions and delivering on our promises with integrity.

Above all, we are customer-focused—driven by the needs of those we serve, dedicated to creating exceptional experiences, and constantly evolving to exceed expectations.

Together, these values shape a workplace where people grow, contributions are valued, and excellence is a shared journey.

Do you want a rewarding career in care where you can really make a difference everyday?

Locality Manager

Reports To: Operations Manager

 Direct reports: Service Managers 

 Purpose of the job:                                         

As a Locality Manager you will lead the management of a specific services, ensuring our care and support services focus on the rights of customers, enabling them to lead a fulfilling life, promoting independence, choice, inclusion and ensuring care is delivered with dignity and respect at the heart of what we do.

With overall accountability for ensuring the service meets all standards set by the regulator (CQC) and other recognised bodies, as well as locally determined performance targets, the Locality Manager is responsible for the delivery of high-quality services.

You will ensure that, as a Locality Manager, you will manage services and staff and make decisions to effectively support vulnerable people with a broad range of needs. You will be responsible for promoting individualised options for the care provision we deliver and ensure adults at risk are protected in their everyday life.

Key duties and responsibilities:

• Planning and Organising
• Effective communication
• Managing customer information
• Reporting - CQC Requirements
• CPD
• Leadership Skills
• Policies and Procedures - Compliance
• H&S
• Budgets
• Resourcing Planning

If you are looking for variety, want to work with passionate people, have a resilient nature and great at communication we would love to hear from you!

In our latest inspection, we were rated GOOD by CQC!

If you are Honest, Effective, Aspirational, Respectful and Trustworthy you’re our kind of person. Please apply today.

Alongside being part of something amazing, our employee benefits include:

Extensive training and development – we will support with health and social care diplomas together with the care certificate

25 days’ annual leave plus bank holidays

Access to 24 hour Employee Assistance Scheme and trained mental health first aiders

Discount card for high street and online retailers

Employee ‘Refer a Friend’ scheme

Long service awards

Sick pay

Life assurance scheme

Staff recognition awards

Work mobile

Mileage rates

Enhanced pay for Bank Holiday and certain shifts

Flexible shifts

Company pension

(PLEASE NOTE WE CURRENTLY CANNOT OFFER SPONSORSHIP)

Summary

Salary

£32,240 per annum

Closing date